Thanks for contacting me Kirsty
Well have to say thanks to Kirsty for actually getting through to me this morning and letting me know my replacement pen has gone missing but she has promised to get the new replacement to me tomorrow - 23rd June fingers crossed, just have to hope XDP couriers don't lose this one! Thanks again Kirsty you've given me hope.
June 22, 2015
Unprompted review
Reply from Petplanet
Good Morning
Thank you for your feedback and I would like to apologise for the poor experience you have received.
I believe Kirsty spoke to you this morning and explained the steps we are taking to have your dog pen delivered tomorrow.
Once again, please accept my sincere apologies.
Alex Breingan
Customer Service Manager