Xplora Reviews 464

The Xplora watch is a great concept but in practice the watch is HUGE on a childs wrist. Physically is is bigger than my husbands AppleWatch Ultra. The connectivity is patchy at best, the sync between... See more

We have the XGO3 watch for my autistic child. While the watch is good, we have had problems with it. Customer service is very slow as they can only be contacted by email. It can take days to get a res... See more

Poor customer service. Can get 2 watches set up on multiple devices waiting now more then 2 months for a replay on my first query, No replay on any of there platforms to explain how to change bank acc... See more

I would not recommend buying a Xplora watch, the Customer service is the worst I have ever experience, they do not answer or answer very late or even nothing at all. They do not solve the issues and t... See more

Location accuracy is terrible watch shows as around 100 yards away from house when watch is in house. Watch location doesn't refresh when you hit refresh, tried emailing to ask about location and rece... See more

Their customer support is incredibly frustrating to deal with! I have had to wait 2 weeks to get a response to each email so overall taken me 2 months to get a label to return the watch. I’ve dealt wi... See more

The X6Play is advertised as robust, hence fit for kids and furthermore sustainable. Unfortunaley none of the above is true. The screen of the watch broke on day two during regular play and cannot b... See more

People saying this watch is good, I just cant understand how. Its a watch and u cant change the time on it. Its location is shocking, that's if u can get it to update. When ringing it, it usually ta... See more

Diabolically bad. Phone setup wouldn't work. After spending hours and hours emailing customer service with no solution or useful help I've given up and I'm sending it back. Waste of money, time and... See more

Don’t waste your money! Spent £200+ and have a watch that doesn’t work. Never been sent activation for SIM. No communication back from multiple emails, just generic help/guides which don’t answer or s... See more

I bought the Explorer XG03 and even decided to use the official SIM from Xplora to avoid any problems. Still, my SIM card was suddenly blocked without any valid reason, even though I only used the d... See more

This sounds like it should be a fabulous alternative to a smart phone for your child. However the access to customer service is extremely difficult- it would be helpful if it could be accessed throug... See more

Honestly don’t bother. I wish I had read the reviews before purchasing. Everything about this watch has been painful. The original watch purchased late June 2025 stopped working. Requested suppor... See more

The setup is not intuitive. customer service is slow and doesn't work on weekends....chatbot is a joke. It's patchy at best. app logs us out every time we close it down. my children are unable to sen... See more

Terrible experience. Payed a lot for watch. Didn’t get the information to activate the watch or phone number. Have spend 2 weeks trying to resolve. Nothing but generic responses back. Now have a compl... See more

We bought an Xplora XGO2 and it faulted within a year, Xplora sent out an XGO3 instead, as they didn't have the XGO2 in stock anymore. XGO3 looks better and has a better battery life than the XGO2,... See more

Have both the watch and the new phone. Agree the Set up is horrendous & very tricky and I recall it took several days of messing around to sort out, esp with the phone. But once set up, esp with... See more

Got a watch a month ago. All was great. Then xplora failed to take the subscription payment and cancelled service immediately, while my son was away for the day. And it takes a day to reconnect. This... See more

Very poor app to phone integration. Have had watch for about 6 months. Sim is terrible and doesn't work at home and many other places. Changed it last month. GPS very inaccurate. Poor to activa... See more

It’s very clear most reviews are poor. The idea of the watch (which we purchased) is great. It’s expensive and therefore the expectation for it to work is high. Unfortunately the watch didn’t work fo... See more

The watch is a great idea. Being able to track my son and for us to be able to call each other gives him age-appropriate freedom and me peace of mind. I have had prompt and polite responses... See more

Awful services!! If you have a problem or need a refund you have to fight for it!!! Still waiting for a refund - sent watch back ages ago!! That was an effort in itself to actually get a form to refu... See more

Absolutely and utterly ridiculous company and product. We got an XGO3 less than a month ago that has failed. Contacted support they asked details I had already provided, besides I'm authenticated vi... See more

I’ve been trying to activate the watch for 3 days, but there’s been an issue. I haven’t been able to reach a real person or find a solution. I fill out the form and reply to the automated message, but... See more

The basic function of a watch is to tell the time. This doesn't even do that correctly. It took the watch a whole week to update the time via the mobile network when daylight savings arrived. Them it... See more

SCAM. Don’t purchase. They’ll sign you up for a subscription you can’t get out of even though we never signed up for one. Buyer Beware

absolutely a scam. Do avoid. Had problems from the start. Didn't call, didn't receive calls, didn't send texts, I kept messaging assistance and they all told me the same things I already tried, turn i... See more

Product is not fit for purpose. I bought about a year ago, and it fails to update location frequently, it runs out of charge. Support is next to useless and good luck if you want to cancel. Stay well... See more

This watch is totally rubbish ,location update is always wrong ,accuracy 70-100 meter sometimes more and location showing not current or 10 -15 minutes before ,its looks what you buy Chinese watch fo... See more

Awful customer service! Unable to contact anyone, no contact number, only a useless chat bot to speak to. Received a watch strap for a watch we had already purchased. It is far too small just want t... See more

The watch and the App neither work as promised (phone calls not getting through, messages not getting through), and the screen has now (after a few weeks of use) developed disturbance stripes that mak... See more

Terrible company with worse customer service. Its impossible to speak to anyone and when they eventually email you back, its completely useless. I returned my son's watch as it wouldn't work and no on... See more

Terrible service I’m being chased for paying an invoice despite contacting this company to cancel my subscription. Someone from customer services said it was sorted a month ago and I’ve been receivin... See more

Terrible.... Received daughter watch November, SIM card can't be activated and chased technical who once a week reply with a suggestion that doesn't work. I have asked for a full refund and no respons... See more

I bought an Xplora watch for my son for peace of mind and his safety. Without warning or explanation, Xplora blocked the SIM card, leaving the watch completely unusable. There was no abnormal... See more

After many emails they have sorted the problem we were having and everything is now working as it should. It would definitely help if they gave us a telephone number so that we could have spoken with... See more

Ordered for birthday present in November... Its almost christmas, and I haven't had a full refund or a working watch. Customer service has been an absolute joke, after finally setting up a contra... See more

DO NOT WASTE YOUR MONEY!!!! Poor coverage, poorly made equipment, and even worst customer service! I got this as a transition to a phone for my youngest and it stopped working after only two days. C... See more

It’s been two week and I have not received the product. There is no customer support which I can contact. Their chatbot is useless. There is no tracking information for the shipment. I’m calling t... See more

Watch is really good and does exactly what's needed. The support online needs improvement, not very fast responses and the app is not easy to navigate. Im struggling to see my payments set up etc.

We bought this phone for our 12 year old daughter because we wanted proper parental controls. I think that the phone itself works well so far and the Xplora parent "control" app (£5/month) is f... See more

Xplora need to do better! The app isn't great, calls are fine and my child is happy but there is lots of refreshing needed in order for the app to pick up the watch beside it. The app forgets the dev... See more

We have an older watch, which is OK, but suddenly, we need to use an older version of their app to be able to connect it to a new phone. Links on their website to the older version of the app should b... See more

I'm surprised by so many negative reviews. The first watch we had unfortunately stopped charging but Xplora sent us out a new one within days. The watch works well and has sensible functions. I do thi... See more

Should have listened to the reviews. Took a chance as the idea is what we need product feature wise, but the lived experience is terrible. There is no customer support to actually get their SIM w... See more

Terrible customer service. Couldn’t get the watch to work. Couldnt get someone to communicate with me. Had to return watch Still waiting for my refund

Terrible customer service. Nobody ever responds. Is a chat bot spiral of despair. Avoid avoid avoid