pinwheel.com Reviews 664

Pinwheel has given me peace of mind. Having had parental controlled watches from another brand I was prepared for the phones to have glitches, occasional loss of key features and compromises. So far i... See more

Great concept to teach kids how to use the phone as a tool. Excellent features to keep the kids safe, approved contacts, apps, no internet, social media. I didn't give it 5 stars since there has been... See more

Well, this is sort of like... you’ve got to be smarter than the dog to train him. I think Pinwheel has something good, but it’s not good enough. I’ve found a few flaws... 1. If you have your phone set... See more

I just love my pinwheel experience. This the perfect phone for anyone who wants to give your child some freedom with a phone but don't want to worry about all the social media for their child. This... See more

I had a very technical and complexed issue and Chen with Pinwheel was able to figure out what had happened. Long story short we were able to get my son's phone working again.

I have reached out to Pinwheel twice with questions and have spoken to Eric, Melissa and Chen B. I was so pleased with the professionalism and customer service. They all went above and beyond to help... See more

We have Pinwheel phones for our 12 & 14 yr olds. Love being able to hand them something knowing it will be used for safe communication and not lead them into things that are not made for kids/teens. M... See more

I love the Pinwheel phone for my 14, now 15 year old son. It has given us the security of us being able to communicate while he is away from the house, but also negates the dangerous and addictive unl... See more

UX design is terrible. Trying to do simple things like schedule daily access is complicated and not intuitive from the app. Months later and still not able to add my husband as care giver. We are UK b... See more

I had a minor issue with billing, that was quickly fixed. I don't think my requested solution for the problem followed the guidelines of Pinwheels customer service. Kaitlyn, the representative that he... See more

Chen B was extremely friendly and was even more helpful. They answered all of my questions, set me up with a new phone and migrated my American account to a Canadian one extremely quickly. Chen B is... See more

Chen was VERY helpful. Professional and friendly. We are a blended family and Chen was understanding and extra levels of communication needed and was able to help us get our problem solved. Then wa... See more

Super helpful customer service, (special shout out to Chen), so quick and efficient. Any questions I had were resolved in chat in no time. Pinwheel as a service has been great as an intro for my daugh... See more

Chen helped with all my concerns. Live chats are always very quick to respond and have always worked through all issues with patience and understanding. It's also nice that you can be redirected to th... See more

Pinwheel has been a great phone for my daughter. It's easy to use the parental controls to approve contacts and to grant/limit access on a schedule or as needed. The phone I bought was not that dura... See more

Terrific customer service. Responses were prompt and we always get the support we need. We LOVE this product. It creates a safe and responsible way for our children to have a phone that is a tool and... See more

When my 13 year old son received his first phone- a Pinwheel phone- he was so exited, not to mention shocked that he even was being given his own phone. Of course he managed to bust his phone not long... See more

I had a great experience with the Pinwheel customer service. When I was having trouble logging in to my parent account, I was able to get someone on the phone immediately, and they stayed on the phone... See more

A few teething problems with setting up the phone but quickly resolved with Customer Support (Rizza) via email. Very quick, helpful and patient response. Phone looks great and I feel positive that i... See more

I had a question about Internet access because I am looking for a phone that doesn't have the option to use browsers and Chen was very helpful! Went above and beyond to ensure I received full clarity... See more

I had a tough issue to tackle, I had tried numerous times with other agents but just couldn't get anywhere. Julia took as much time as necessary to help me get the phone functioning again. Thanks Juli... See more

My support tech, Chen, was such a pleasure to work with. So kind and patient, solved all of my problems/questions and really made the experience easy and painless. Thank you for such incredible suppo... See more

Rizza at Pinwheel customer service was kind, helpful and quick to respond. Nothing but positive things to say about this company in general.

Pinwheel customer service through live chat is great. They are prompt, friendly, informative. Ive never left the chat without a solution!

Chen was so helpful with everything I was needing, and very kind too! Received my order very quickly, and everything worked out perfectly. Highly recommend PinWheel- great phones and great employees... See more

Honestly, a brick would be better than this phone. It's relatively useless. My daughter can text and call. The camera app fills up quickly and then she can do nothing. All a 12-year-old wants to do is... See more

I texted support line about adding a secondary phone and to ensure discount. Pau responded and solved my issue via texts quicker than I was expecting.

I loved the ability to monitor and help my kids learn good habits on cell phones to help them be safer and learn how to navigate access at their fingertips.

Chen in customer service done as requested, great service from the guy. I wish him well and needs a pay rise.

This phone is great for my husband to use with his dementia. Any questions I had were answered very promptly. The only thing I could suggest is more apps for seniors with dementia.

EJ did a great job understanding and translating my description of the problem to his knowledgeable technology language. I did a poor job of describing the problem but he understood exactly what I was... See more

Chen was helpful and efficient. I've chatted with Chen twice in the last two days and both were quick and informative.

Customer Support is always quick and the team is knowledgeable about providing exactly what is needed.

They offer no support or warranty for phones purchased from them unless you buy the insurance.

Rizza was super helpful and very patiently explained everything to me clearly

Very helpful and made purchasing the phone easy!

The idea is amazing and so desperately needed. But having to log into a website instead of an app is cumbersome. Then when that website is constantly spinning and won’t connect it causes so much frust... See more

Nice idea, but the fact that they are constantly updating and changing the system without thorough enough investigation has caused non stop problems for us. Workarounds, stranger's contacts added, sud... See more

We were having issues with a specific app. The agent, EJ, problem solved with us for a while and it seemed that it was just the specific app that wasn’t working. However, after we hung up he continued... See more

Was able to quickly buy a replacement phone and got a discount for being a long time customer. Pinwheel is great for monitoring younger kids and they make their way towards more responsibility.

We switched from Gabb watches and I'm so happy we did! I love that I can see all my kids' texts and images that are sent between my children and anyone on their contact list right on my phone. No jugg... See more

Great customer service! Thank you Rachel A.

I couldn’t be happier with Pinwheel! From day one, their service has been excellent, and they’ve given me tremendous peace of mind knowing my daughter is safe from the harmful content and distract... See more

Juvic was helpful in getting a replacement phone ordered and switching my subscription to the new phone! Very easily done and 100% satisfied. Pinwheel is the best!

Pau P helped with all my questions, as well as helping me complete my second device plan purchase. I’m very thankful for all the wonderful people at Pinwheel!

Chen B helped me complete a device upgrade. Having support through deciding whether to add expedited shipping or accessories took away so much stress. I’m very thankful for the Pinwheel team!

It’s been a week. With the last child having a birthday a week before graduation for the first child! She gets her own phone too! 5 years with Pinwheel, so far. One has been launched to their own ph... See more