World of Wool Reviews 7,160

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to delivering high-quality wool and fibers. Consumers appreciate the accurate product fulfillment, noting that the items they receive match the descriptions provided on the website. People also value the vast selection available, considering it a "sweetie shop" for textile enthusiasts. Consumers highlight the company's efficient delivery service, with many expressing satisfaction with the speed and careful packaging of their orders. Reviewers also appreciate the excellent customer service, noting the staff's friendliness, helpfulness, and prompt responses to inquiries. The ordering process is described as straightforward, and the website is generally considered easy to navigate.

Based on these reviews

Rated 5 out of 5 stars
Verified

World of wool 25th September 2025 Excellent company!! I was able to navigate the website easily ( I’m an old granny and find some websites impossible!!) I found the core wool I wanted easily and it... See more

Rated 5 out of 5 stars
Verified

World of Wool always performs as hoped. Botany lap waste is a must have if you want to take pot luck on colours and mixes you might not usually order and this order hasn't disappointed. The wool is de... See more

Rated 5 out of 5 stars
Verified

My order was excellently packaged for the expedited shipping - there were even the nylon strap banding across the box to prevent the box from opening during rough handling these things get when light... See more

Rated 5 out of 5 stars
Verified

Wool is of fine quality and colour-likeness on my computer screen was a good match to true colours. Customer service is consistently wonderful. Such choices make me feel like I am a child at Willy W... See more

Rated 4 out of 5 stars
Verified

Pleasant, helpful , patient and efficient staff when placing an order by phone. Easy payment method. Parcel arrived on time and well packaged. Would have liked information re Tub of Joy which I pur... See more

Rated 3 out of 5 stars
Verified

Stuff arrived, but wierd website. Never had a site that doesn’t give you the price straight out but adds local tax then a variety of postage charges. Wasn’t sure what I was paying at any stage, had... See more

Rated 5 out of 5 stars
Verified

Pleasant and accommodating personel, despite my mistake of not realising factory shop was closed. My needs were met quickly and click and collect was easy, even though they are working so hard with t... See more

Rated 3 out of 5 stars
Verified

I've always loved my WoW orders, but the last one was disappointing. I ordered 7 of the Mixed Carded Waste bags and thought I would receive 7 (500g) bags of smaller scraps. Instead, I was sent huge qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Fabulous quality, lovely clean wool. Really great value, exceptional choice of wool types and colours and always neatly packaged. The service is second to none and you feel that the team has selected... See more

Rated 5 out of 5 stars
Verified

Glorious fibres at excellent prices and amounts delivered in good time and well packed- what’s not to love! I particularly enjoy the pots of joy: as I am a new hand spinner they offer a gun and inexp... See more

Rated 5 out of 5 stars
Verified

Products arrived well packaged and delivered quickly. Thought it might take a while, especially as I'm in Northern Ireland, but order to delivery was only 4 days. Exciting to open up the box and see e... See more

Rated 5 out of 5 stars
Verified

Very quick delivery Bargain price for mystery yarns Received 12 skeins of various wools different thicknesses and breeds (some possibly with with mixed fibres) totalling 1kg I was hoping for les... See more

Rated 5 out of 5 stars
Verified

Yet again World of Wool have done it! My slightly complicated order of a spinners pack of several 20 mg natural rare breed roving samples plus 100gm standard packs of similar breeds all picked, despat... See more

Rated 4 out of 5 stars
Verified

The wool is absolutely lovely! When my wool got here, some of the labelling was missing, but the very kind Lara helped me sort it all out very quickly! I had also expected the 'tub of joy' content to... See more

Company replied

Rated 5 out of 5 stars
Verified

Fantastic experience. I loved being able to order a huge amount of wool and get it shipped to Australia. Excellent quality product....shipped quickly and arrived in perfect condition. Highly recommend... See more

Rated 5 out of 5 stars
Verified

Ordering is straightforward. Colour's are pretty well matched although it's difficult to get an exact match online to the real thing. Great choice of colours and blends. Perfect for needle felting. Al... See more

Rated 5 out of 5 stars
Verified

Third or fourth time ordering wool (challenge is where to store it). Very pleased with latest order as always. Considering everything has to be picked, delivery is quick. Quality and price good as wel... See more

Rated 5 out of 5 stars
Verified

The stock is easy to order, arrives in good time and always good quality. I used to order from world of wool through wool warehouse until they updated their site and I discovered you have your own si... See more

Rated 5 out of 5 stars
Verified

Excellent choice of wools - I buy for spinning. This was a purchase using a gift voucher so I I felt I could really indulge! Lovely colours and combinations - wool and bamboo this time. As always arri... See more

Rated 4 out of 5 stars
Verified

I had anticipated quicker despatch, but perhaps I didn't read your notes! There was a error by DPD, which was annoying. Your colleague who helped me with this was excellent!

Rated 5 out of 5 stars

Great company to deal with... fast delivery times, accurate product fulfillment, high quality fibre, as described on website. What more could you ask for. Best company we've dealt with at Welsh Fel... See more

Rated 5 out of 5 stars

I'm new to knitting and spinning my own wool. I wanted to get a sense of the different quality of wool yarn and fibres to spin and bought some samples (quite frankly a mini library). The presentation... See more

Rated 4 out of 5 stars
Verified

Fibre arrived wrapped carefully not crushed, and delivered safely by DPD. However if you want a quick delivery you may be disappointed as mine took a week from order to arrival. The only negative thi... See more

Rated 5 out of 5 stars
Verified

I love buying from world of wool the quality and variety of wool is always fantastic. Especially though this time was the customer service. Any questions were immediately and very kindly answered, the... See more

Rated 5 out of 5 stars
Verified

Love this store. Quality items and friendly service. I’m a returning customer and will continue to be. The only slight criticism I have is that it can take five working days for your order to be shipp... See more

Rated 5 out of 5 stars
Verified

Packages arrive perfectly cross continent. Everything is packed in such a way the travel and weather make no difference. I'm always excited for my order to come in. I trust in how this company sources... See more

Rated 5 out of 5 stars
Verified

Prompt dispatch was much appreciated. Lovely quality felting wool to use in my classes, kids love the vast range of colours. The pre- felt fabric makes projects much quicker to complete. Everything... See more

Rated 5 out of 5 stars
Verified

I make felted cats that although miniature look realistic apart from the blunt whiskers. I have a live cat who occasionally sheds a whisker which I use in my middles. I was therefore delighted to see... See more

Rated 5 out of 5 stars
Verified

I found the website easy to use & navigate through. There was a great selection of wools and some bargains. Loved the card which was included too, made me smile. My delivery was very well package and... See more

Rated 5 out of 5 stars
Verified

I had ordered the 5K box of Botnay Lap Waste. I did not know what to expect but have been presently surprised with the variety and size of what showed up in my box! To be honest, I still have much t... See more

Rated 5 out of 5 stars
Verified

The wool that I ordered looks exactly the same as on the website. Have spun a little of it already and it’s beautiful. Delivery took a little longer than I anticipated but I appreciate that there was... See more

Rated 5 out of 5 stars
Verified

This is the first place I look for wool - they have a vast range of consistently good wool tops and batts which I use for needle felting. The website photos are clear and the 'technical ' info for e... See more

Rated 5 out of 5 stars
Verified

I find your choice of fleece colours and types of wool very appealingly presented. As a result your hard work enables me to choose combinations of colours and wools for my spinning and weaving project... See more

Rated 5 out of 5 stars
Verified

My order arrived on time and in excellent condition. The wool, itself, is of a fine quality, and the colors are perfect for my needs. I have already placed another order of which I'm awaiting delive... See more

Rated 5 out of 5 stars
Verified

Lovely site to visit and buy felting fibres. The site is well laid out with a big choice of fibres and colours plus all other felting requirements. Regular offers. Delivery is always quick and well pa... See more

Rated 5 out of 5 stars
Verified

I have been a customer of WofW for many years because the staff are really friendly, the service is excellent and the fibres are great. Wide variety of colours and textures, good choice of equipment a... See more

Rated 5 out of 5 stars
Verified

Despite the long dispatch time that took a couple of days, the wool arrived quickly to me. The item was secured in the parcel and compressed to a size that is comfortable and easy to store, too. The... See more

Rated 5 out of 5 stars
Verified

I got some ingeo and brown corriedale and both fibres are lovely. Shipping was swift and customer service superb. They are my preferred fibre dealer. I highly recommend World of Wool.

Rated 5 out of 5 stars
Verified

Quality product that is well packaged and delivered promptly! Have used several times which is testament to how pleased I have been with their customer service and products.

Rated 5 out of 5 stars
Verified

As always first class service from World of Wool. Prompt delivery, brilliant products. Only kicking myself as I forgot I had a trade account and as I was ordering quickly just logged on to the norma... See more

Rated 5 out of 5 stars
Verified

The fibre I bought from World of Wool is really good & I look forward to spinning it. The postage was good & the parcel arrived quickly. I would say you can use this company with confidence however... See more

Rated 5 out of 5 stars
Verified

This was my first order with World of Wool. Very happy with my bundle of goodies which was very nicely packaged. I don’t like making an order only to find it’s just been slung in a bag. Will definit... See more

Rated 5 out of 5 stars
Verified

Such a variety of lovely wool to choose from, great quality and reasonably priced, arrived quicker than I expected. From one very happy customer.

Rated 3 out of 5 stars
Verified

I liked you gama of products, learned about you from Fiber Love Diary. But it is to expensive to purchase them from you. I ended up paying for shipment, vat and inport taxes 110-120 €, additionaly... See more

Rated 5 out of 5 stars
Verified

I've ordered from WoW for 10+ years and their service has always been 5*. In recent years, the company has expanded which adds to the fibre and yarn available to buy.

Rated 5 out of 5 stars
Verified

Usual good service. I have bought different fibres at different times and it has always been top class fibre and service

Rated 5 out of 5 stars
Verified

Products are always promptly dispatched and WOW offers such an amazing range of of fibres -love love love !!

Rated 5 out of 5 stars
Verified

My go to place for wool, the quality is always exceptional with minimal VM. Lovely colors and the carded wool is perfect for felting.

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Company details

  1. Wool Store
  2. Craft Store
  3. Handicrafts Wholesaler
  4. Knit Shop
  5. Notions Store
  6. Scrapbooking Store

About World of Wool

Written by the company


World of Wool Fibres and Yarns

World of Wool - a fibre & yarn crafter's paradise! Everything a Felter, Knitter, Crocheter, Weaver, Spinner & Fibre lover could need. All made right here at WoW HQ in Yorkshire.

We have crafting fibres and yarn in hundreds of wools & speciality fibres including Merino, Mulberry Silk, Cashmere, Corriedale, Sari Silk, Alpaca, Yak, Llama & much more.

We also cater for Vegan crafter's with innovative options, including Bio-Nylon, Rose Fibre, Bamboo, Flax, Synthetics & new creations.

Not only are we based in the heart of the wool textiles industry - that’ll be Yorkshire - we’re also old hands at this wool lark with nearly 40 years’ experience under our belts! That’s a lot of wool know-how!

WoW HQ was set up by mum and dad and now headed up by son and daughter...with the next generation now well underway too!

So what’s our mission? Well, with the help of our amazing customers, we want to blanket the world in woolly goodness and spread the joy of crafting!

We love talking all things woolly, so if you need advice on finding the right fibre or yarn for your next project, we're available by phone, email and live webchat now!

VISIT WORLD OF WOOL

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 82% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars
Verified

World of wool

World of wool
25th September 2025
Excellent company!! I was able to navigate the website easily ( I’m an old granny and find some websites impossible!!) I found the core wool I wanted easily and it was at a very good price!! Check out was easy and it arrived a few days later. I was kept updated of its progress. I highly recommend world of wool. They are on my top list of suppliers for wool for my needle felting hobby!!

September 25, 2025
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Rated 5 out of 5 stars
Verified

Hello,not been to the establishment as…

Hello,not been to the establishment as yet ,but previously I've been several times this yr from sheffield very informative very helpful, products are top notch 👌, I also buy online, well packaged and arrive in no time, fully recommend this company.

August 26, 2025
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Rated 4 out of 5 stars
Verified

Good service.

Pleasant, helpful , patient and efficient staff when placing an order by phone. Easy payment method. Parcel arrived on time and well packaged. Would have liked information re Tub of Joy which I purchased, i.e. what the fibre was.
Very happy with the overall experience.

August 26, 2025
Rated 5 out of 5 stars
Verified

Excellent

Products are always promptly dispatched and WOW offers such an amazing range of of fibres -love love love !!

August 26, 2025

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