Hugo Insurance Services Reviews 27,870

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward and rapid process of obtaining insurance, often highlighting the ease with which they can secure coverage. People find the user experience to be simple and user-friendly, with many noting the convenience of flexible payment options. Consumers consistently praise the affordability and competitive pricing, particularly appreciating the option to pay daily rates and the absence of a down payment. The service is well-regarded for its accessibility, especially for those with limited income, and the ability to quickly obtain proof of insurance when needed. The app is appreciated for its user-friendliness.

Based on these reviews

Rated 5 out of 5 stars
Verified

My experience with Hugo was Exciting and Very Useful.. if Your like me and driving is truly a Privilege but Rather Walk on Beautiful Days... Then Hugo is Your Go2 For Insurance! No Hassles No long-ter... See more

Rated 5 out of 5 stars
Verified

I absolutely love Hugo it's simple to use, affordable, and flexible coverage. I've never had an insurance company this great in my entire life I would highly recommend to anyone who is trying to get o... See more

Rated 5 out of 5 stars
Verified

Getting my car insurance started through Hugo could not have been easier! Not only was it inexpensive, but the whole process took less than a half hour to complete. I would recommend Hugo to anyone!

Rated 5 out of 5 stars
Verified

Definitely enjoyed that quoting and getting a policy was user friendly. Done with ease. The company is upfront clear and direct with their information and the site is very easy to navigate. Definite... See more

Rated 5 out of 5 stars
Verified

Quick and easy after having multiple hassles getting insurance. Hugo helped me out tremendously and definitely an excellent service to use no long waits or annoying run arounds straight to the point.... See more

Rated 5 out of 5 stars
Verified

Working paid daily shifts, I don't have income that has made it affordable to get insurance. Hugo offered me a way to get insurance, and pay a lower amount that I could afford today, and gives me... See more

Rated 5 out of 5 stars
Verified

Everything!!! It's easy to sign up and really low rates ... I have been pulled over plenty times never no hold ups or nothing proof of insurance super quick and simple to show i been use in Hugo insur... See more

Rated 5 out of 5 stars
Verified

This company makes it easy to insure my vehicles when in use. My truck is full time but my car is almost as old as I am so it goes down occasionally. Making it hassle free to insure and uninsure is a... See more

Rated 5 out of 5 stars
Verified

Out of a dozen quote requests made today only a handful got back to me (without having to do everything for a quote online and again on the phone/in person) Hugo is one of those few. Hugo is affordabl... See more

Rated 5 out of 5 stars
Verified

Honestly the easiest process to purchase auto insurance ever!!! And I really like how you can pay as you want and also the no down payment besides your actual policy coverage amount!!

Rated 5 out of 5 stars
Verified

Good evening first I would like to thank you for your patience the economy is so tough nowadays and that you always respond quickly I really enjoy working with you thanks hard to get a hold of someti... See more

Rated 5 out of 5 stars
Verified

The fast and easy process of getting car insurance. Everything was simple and to the point. Awesome price ranges as well. Very helpful for low income people like myself.

Rated 5 out of 5 stars
Verified

I love Hugo. It came in handy when I was to broke to put monthly insurance of $300 on my car. It helped me to get my car out of repossession bc I needed proof of insurance. It really helps bc it’s aff... See more

Rated 5 out of 5 stars
Verified

I did not know that this kind of coverage existed. Hugo gave us a state minimum required policy that got us back on the road and going again. It was the lifesaver we needed in a pinch.

Rated 5 out of 5 stars
Verified

Quick easy no hassle had it ready to go in less than 10 minutes very very happy with the multiple options from 3 days coverage and up with low down payments even for 2 vehicles with my daughters less... See more

Rated 5 out of 5 stars
Verified

So easy and simple and it didn't make me feel like I wasn't good enough.I wish I would of known about Hugo insurance along time ago thankyou for working with us under class people

Rated 5 out of 5 stars
Verified

Thank your for the great help with minimum payment, also is a huge understanding for those who are struggling . Thank you!!!!!

Rated 4 out of 5 stars
Verified

Super easy and quick just wish i could get uninsured motorist and what not here in tn but unfortunately thats not an option yet here.

Rated 3 out of 5 stars
Verified

Could be a little more cheaper but can not wait into you offer full coverage. We love the weekly payments

Rated 5 out of 5 stars
Verified

Made it easy to apply. Affordable payments that are easy to manage. Quick process to get insured now. Thanks Hugo.

Rated 5 out of 5 stars
Verified

Amazing! Can pay a daily rate for insurance! Can add money when you have some extra funds and not have to pay a whole month up front. No down payment! If it cancels you just add more money to restart... See more

Rated 4 out of 5 stars
Verified

Overall good. Easy way to get quick insurance if you need proof of insurance. Weekly price is ok monthly and so on is expensive.

Rated 3 out of 5 stars
Verified

I wish it was easier to get a person on the phone it is good and accessible in many ways and the payments are great

Company replied

Rated 5 out of 5 stars
Verified

Reasonable rate and very easy to sign up. Coverage details were straight forward and documents were available instantly.

Rated 3 out of 5 stars
Verified

Quick and easy but Can get a little expensive and they don't offer full coverage.

Rated 5 out of 5 stars
Verified

Not only are there prices beautiful! I needed for HUGO to do something for me for court and they got in touch with them and had it done for me within 7 minutes, my rep was Steve L. And truthfully it a... See more

Rated 5 out of 5 stars
Verified

Hello, I had a hard time accessing my Dashboard and the customer service representative Gladys, straightened it out in record time

Rated 5 out of 5 stars

I love HUGO!! It has the best options and its has been the most reasonable insurance I have ever had hands down it’s the best!

Rated 5 out of 5 stars
Verified

Extremely easy to get insured ✅ Already referred 3 different people ✅ Will never look for another insurance company again ✅

Rated 5 out of 5 stars
Verified

Just signed up which was was extremely easy. Will give my opinion on how well the company is doing in the near future. Thanks!!

Rated 5 out of 5 stars
Verified

My experience was amazing and I wish I knew about this insurance company a long time ago. This insurance is very affordable.

Rated 4 out of 5 stars
Verified

After first payment, difficult how to figure out how to get on app to pay again.

Rated 5 out of 5 stars
Verified

Hugo is a very good insurance company to use when you need quick insurance and no hassle

Rated 5 out of 5 stars
Verified

I enjoy your site however I have trouble finding the answer to some questions I have

Rated 5 out of 5 stars
Verified

Easy and simple instructions and fast pace service made it outstanding process for me

Rated 5 out of 5 stars
Verified

It's very convenient and reliable best advice is just give it a try and drive with Hugo the best insurance for commuting or traveling flexible rates and very unique system of insurance a

Rated 5 out of 5 stars
Verified

Very fast quick and most reasonable lowest insurance ever love it

Rated 5 out of 5 stars
Verified

Ease of the whole process online. Just super easy and helpful when you dont have alot of money

Rated 5 out of 5 stars
Verified

They walked me thru the steps and gave me a great deal! Would recommend them definitely!

Rated 5 out of 5 stars
Verified

So far great experience I really like how it’s set up that I pay and then each day is $10 and I’m covered and then once that gets low I can put another lump sum in there just the experience and the ov... See more

Rated 5 out of 5 stars
Verified

Hugo helped me with affording insurance right fast in spite of my low income .

Rated 5 out of 5 stars
Verified

What make my experience so great to me is that I pay as I go , there is no contact cancel anytime you get ready .

Rated 5 out of 5 stars
Verified

Every time I try to apply for a couple days worth of insurance because I rarely drive and it's a waste of money if I'm not using a vehicle, they keep sending me to all these big people with full polic... See more

Rated 4 out of 5 stars
Verified

Y'all were awesome.Everybody else gave me the run around and all you wanted to sell me a month free month six month policy y'all gave me the option of a day to day policy and that was great. The onlin... See more

Rated 5 out of 5 stars
Verified

Very easy and simple to get auto insurance. Convenient payment methods to suit anyone. Overall great service hands down! It was a very comfortable experience I've never been so happy with insurance in... See more

Rated 5 out of 5 stars
Verified

The entire process is thorough! The featured payment options are golden! The coverage affordability is great and added the ease of getting coverage without all the hassle is noteworthy. Fast and strai... See more

Rated 5 out of 5 stars
Verified

Hugo is hands down one of the best insurance companies I’ve dealt with! They make everything simple, fast, and straight to the point, no confusing paperwork or long hold times. I love how I can turn m... See more

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Company details

  1. #8 of 38 best companies in Auto Insurance Agency
  2. #14 of 34 best companies in Insurance Broker

About Hugo Insurance Services

Written by the company

Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.

Spend as you drive
Only spend one day of coverage at a time.

Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.

Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.

Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.

Get a quote

FAQs

Contact Us


Contact info

  • 8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States

  • www.withhugo.com

4.8

Excellent

TrustScore 5 out of 5

28K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars
Verified

Awesome, cheap, and many options to pay

One of the cheaper quotes I received and many options on how often to pay which is soo convenient. I was able to get insured very quickly after finding them. My only negative so far is that I wish they had an app! But so far they have been my favorite insurance company yet.

October 6, 2025
Rated 5 out of 5 stars
Verified

This is the best and affordable…

This is the best and affordable insurance company I’ve ever had easy an affordable down payment, I will recommend this insurance company to everyone 5 stars from me i would give them 6 stars if it was available

October 9, 2025

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