MAPFRE Insurance (US) Reviews 9,477

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, noting their helpfulness, professionalism, and knowledge. Consumers appreciate the agents' patience in answering questions, clearly explaining coverage options and pricing, and providing guidance throughout the entire process. People highlight the ease of setting up new policies, the efficiency of the service, and the personal attention they receive. Consumers express satisfaction with the company's service, often mentioning the great prices and excellent value for money. Reviewers appreciate the straightforward and quick process, as well as the significant savings compared to other insurance providers. Customers feel that the company prioritizes their needs, offering the best coverage at the lowest price.

Based on these reviews

Rated 5 out of 5 stars
Verified

Made an appointment, walked in and talked to a real person and walked out within 30 minutes with all questions answered and a new insurance agent. I'm still waiting for my soon to be ex-insurance co... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with this insurance company was absolutely amazing! From start to finish, everything was smooth, fast, and stress-free. Yahori helped me through the entire process and went above and... See more

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Rated 5 out of 5 stars
Verified

Bianca Mota helped me over the last few weeks going over some quotes with different coverages as I wanted to transition to a different insurance company. She was very kind, accommodating and patient w... See more

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Rated 5 out of 5 stars
Verified

Esmeralda Velez provided outstanding(!!!) support, quickly getting new Rental and Auto policies in place and helping me to pay the premiums before leaving the country today!

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Rated 5 out of 5 stars
Verified

Kristen Reynolds was very helpful guiding me through the process of insuring my new home as well as my new vehicle. She was very patient with me and explained anything I didn’t understand. Kristen i... See more

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Rated 5 out of 5 stars
Verified

I went online to AAA and Ariel Cabral was my agent and she could not have been any more helpful and patient!! Very pleasant experience!! For the same coverage as I had, she saved me almost $300.00... See more

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Rated 5 out of 5 stars
Verified

Todd was very helpful took his time explaining everything to me came back with a quote in less then an hour a little less expensive from my agents quote I’ve been a AAA member since 1998 and always be... See more

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Rated 5 out of 5 stars
Verified

Beth Talbot has been really sensational through out the various steps in helping us sort out and implement the best policies for us. It's taken a lot of back and forth but Beth has always been helpful... See more

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Rated 5 out of 5 stars
Verified

Agent was very attentive & helpful, checked prices & got me a better price than another company quote. Sarah seemed to know her business.

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Rated 5 out of 5 stars
Verified

I want to say Felicita was excellent to work with. I switched from overpriced liberty mutual to MapFre and saved thousands on both my auto and home insurance. Thank you so much!

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Rated 5 out of 5 stars
Verified

Having to start new paperwork in today's world can be difficult task at best. The team at Bresnahan insurance went above and beyond to complete the process. Shout-out to Miriam!

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Rated 5 out of 5 stars
Verified

I got email from AAA about auto insurance so l decided to inguire . An it work out MAPRE save me lots with that said l appreciate.

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Rated 5 out of 5 stars
Verified

I can't say enough good things about Bretoni Solomon. She is kind, courteous helpful. She helped me set up a policy for my new car and she couldn't have been more helpful and professional. After havin... See more

Company replied

Rated 5 out of 5 stars
Verified

Raquel made the request for quote, application, acceptance, and document activation process SO easy. It was an absolute pleasure working with her and it took no time at all. So glad I'm a long-term AA... See more

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Rated 5 out of 5 stars
Verified

Steve was an amazing agent to work with, I can tell he loved what he does even willing to stay late to work things out with me!

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Rated 5 out of 5 stars
Verified

Brianna Milley, the insurance agent at AAA office was very professional and methodical. She answered all my questions without any hesitation. A good employee in every sense.

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Rated 5 out of 5 stars
Verified

My new car insurance policy was done quick and with significant savings thanks to Robyn Case.

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Rated 5 out of 5 stars
Verified

Amazing very helpful im so grateful i got in contact with rick green he helped me understand what was the best for me financially and for my car in general walked me threw everything. 10/10

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Rated 5 out of 5 stars
Verified

Adam Congquest was my final decission to sign with Mapfre. Adam was a knowledgeable, friendly and helpful agent giving me all the information I needed to decide having my home and car insurance cover... See more

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Rated 5 out of 5 stars
Verified

I’m so happy and satisfied with you guys! I called before for my agency, and they didn’t help with my renew because they lied for me and I preferred call you guys and this was perfect! I appreciate yo... See more

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Rated 5 out of 5 stars
Verified

We worked with Byron who was exceptionally helpful, professional and made sure we got the best policies for the best prices. I could not thank him enough for this experience and change of insurance!

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Rated 5 out of 5 stars
Verified

My insurance rep went above and beyond. Super knowledgeable and insightful. Such an ease to work with.

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Rated 5 out of 5 stars
Verified

I am a first time Mapfre customer and the customer service I received setting up my new policy was excellent! Bretani, my insurance sales representative, was great! She was very patient and informat... See more

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Rated 5 out of 5 stars
Verified

James was super helpful and so friendly. He made me feel like I could trust the company and explained everything to me so I could understand. That was important to me because this is my first time ins... See more

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Rated 5 out of 5 stars
Verified

Purchased Auto Policy through AAA and the price was over $400 less than Liberty Mutual and my local agency. Looking forward to a great relationship going forward.

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Rated 5 out of 5 stars
Verified

Very, very easy to work with. Seamless! Linda from John Sullivan insurance has been so very good to my whole family!

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Rated 5 out of 5 stars
Verified

Linda was very kind and very open to accommodate me with my needs to find the perfect coverage for my car I truly appreciate her 🙏🏻

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Rated 5 out of 5 stars
Verified

I worked with a AAA agent who was so helpful and explained the policies with knowledge and expertise. She made the process painless!

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Rated 5 out of 5 stars
Verified

It was quick, very straightforward and great pricing with great coverage . I would recommend it to all my family and friends.

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Rated 5 out of 5 stars
Verified

Tyrell is wonderful. He made this process so easy. We won’t go anywhere else for insurance

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Rated 5 out of 5 stars
Verified

Both people that helped me this afternoon were amazing. Thank you Ethel and the First Lady that took the time to explain the process clearly.

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Rated 5 out of 5 stars
Verified

My insurance agent is amazing, patient, attentive, and respectful. Would recommend him over and over again. I am highly satisfied. Customer service is A+

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Rated 5 out of 5 stars
Verified

Mike Redfield has been really fantastic helping me with my home and auto insurance. Thank you, Mike!

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Rated 5 out of 5 stars
Verified

Gabriela was great, she was patient with all my questions! Definitely 5 stars!!

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Rated 5 out of 5 stars
Verified

Bretani was fantastic! A pleasure to work with, very knowledgeable about the details of Home and Auto.

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Rated 5 out of 5 stars
Verified

The most pleasant agent I’ve spoken to all week! Very knowledgeable and went above and beyond to get this done for me! Amazing woman.

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Rated 5 out of 5 stars
Verified

Julie Sullivan was knowledgable, kind and very responsive. It was a pleasure working with her.

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Rated 5 out of 5 stars
Verified

Patience and taking your time She explained everything to me. Always checked in when I was on hold on the phone. Polite.

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Rated 5 out of 5 stars
Verified

The best help I’ve ever received. I love when I get an agent who treats me like a human and isn’t so robotic themselves. She IS really nice. I was dreading having to make the call all night. I’m glad... See more

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Rated 5 out of 5 stars
Verified

Sarah went above and beyond to get me set up with a new auto policy. She was friendly and thoroughly explained everything.

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Rated 5 out of 5 stars
Verified

Its the first time that I'm doing but it seems a really great company to be working with. I hope i don't have any problems and and everything works out good.

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Rated 5 out of 5 stars
Verified

Mike Rodriguez was extremely knowledgeable, helpful, and always trying to figure out the best options for me! I appreciate his help in obtaining auto insurance! He was also very personalable, relatabl... See more

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Rated 5 out of 5 stars
Verified

Greg is always on top of things sharp quick precise love the Tarpey team

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Rated 5 out of 5 stars
Verified

I am pleased with the cost. It saved me some money. The insurance agent is knowledgeable and very easy to work with.

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Rated 5 out of 5 stars
Verified

Laura was very patient and helpful. The price was right! All the signing in, etc. On computer was easy to follow.

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Rated 5 out of 5 stars
Verified

Always a pleasure talking to Tonya. She makes the process so easy.

Company replied

Rated 5 out of 5 stars
Verified

Is the first time i join the company and i think it was the best chaise i make to join you all .i do hope i will stay with u for along time .

Company replied

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Company details

  1. #2 of 53 best companies in Insurance Company
  2. #3 of 38 best companies in Auto Insurance Agency
  3. #2 of 21 best companies in Business Insurance Company
  4. #1 of 22 best companies in Home Insurance Agency
  5. #10 of 103 best companies in Insurance Agency
  6. #1 of 10 best companies in Personal Insurance Company

About MAPFRE Insurance (US)

Written by the company

At MAPFRE Insurance, you get a trusted partner, no matter where life takes you. We takes pride in protecting what matters most to you so that you can focus on the road ahead.

MAPFRE believes insurance is a serious business. We focus on that, so you can focus on the critical moments in life and not worry about the “what ifs.” If the unexpected does happen, you can rest assured our team of experts will help set things right again as quickly as possible.

Rated “A” (Excellent) by A.M. Best Company, MAPFRE Insurance does business in 14 states across the country and is the the #1 auto and home insurer in Massachusetts. We provide a full range of insurance products, including coverage for automobiles, homes, motorcycles, watercraft and businesses. MAPFRE Insurance is part of the MAPFRE Group – a global insurance group doing business in over 100 countries across five continents. MAPFRE has over 36,000 employees serving over 30 million customers worldwide.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

SO HAPPY THAT WE SWITCHED FROM GEICO TO MAPFRE!

Jason spent a lot of time with my husband Chris and I going over our new policy. Jason was very personable and we had a smooth Insurance transfer. We switched because we were overpaying with Geico. We would highly recommend MAPFRE for anyone looking to save money without sacrificing quality service and coverage.

October 15, 2025
Rated 5 out of 5 stars
Verified

Insurance at Kaplasky

It's was great

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Abdoulaye,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Staff was very helpful

Staff was very helpful. They continued to help with anything I had.

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Alec,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Alana was very helpful

Alana was very helpful, professional and friendly. Thank you.

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Bryan,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Julie

Julie Sullivan was fantastic and explained everything in detail that I had questions about replied quickly reviewed everything thoroughly and got me the best price that she could get me for auto and home insurance. Very happy with customer service and so far, the insurance premiums and coverage.

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Tifanny,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Jack Giebel from Comparion Insurance…

Jack Giebel from Comparion Insurance was excellent to work with he was very knowledgeable and helpful to get my insurance policy updated.

Thank you
Rick Burns

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Rick,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Great experience

Great experience, thanks!!!

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Henrique,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Miles

Miles, made my whole experience and getting a new policy excellent!

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Jennifer,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Extremely helpful and knowledgeable!!

Extremely helpful and knowledgeable!!! Definitely would recommend…

October 14, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Phoenix,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Attention to my needs

Attention to my needs, and good communication.

September 12, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Deborah,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Excellent and goof

October 13, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Brayan,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Thank you Karen for saving me money on…

Thank you Karen for saving me money on my auto insurance!

October 13, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Laurie,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Debra is simply great at what she…

Debra is simply great at what she does!! it works.Nd am happy 😊

October 13, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Arnold,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

what the insurance covers

The price!!

October 8, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Biandy,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

Not only was I quoted a price I could…

Not only was I quoted a price I could accept but especially the person, Britney, I spoke with was fabulous! She explained everything clearly and I was very happy

October 13, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Elaine,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

Rated 5 out of 5 stars
Verified

I had the best experience thanks to…

I had the best experience thanks to Barry! He exceeded my expectations, excellent customer service & communication skills. Very appreciative for his help.

October 13, 2025
MAPFRE Insurance (US) logo

Reply from MAPFRE Insurance (US)

Hello Benilde,
Thank you for the five star review! We are happy that we were able to meet your expectations. Thank you for choosing MAPFRE.
Sincerely,
Quality Assurance

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