The representative that answered my call was knowledgable, upbeat and enthusiastic. They were able to answer my question right away. The on hold music is horrible but the system does let one know how... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
The coins turn up every month unfortunately I was told about 3 or4 months ago I was told there was told there was only 2 or 3 left in the series.
Company replied
Coin was exactly what I ordered. The only reason for 4 stars is that royal mail had opened my order prior to me receiving it, as it was my 1st order I was a little disappointed but westminster have pu... See more
Company replied
I was horrified to discover that I had inadvertantly signed up for a monthly programme with "The Westminster Collection", costing about £30.00 per month. It was £30.00 a month I just could not afford... See more
Company replied
I found the lady I spoke to (sorry forgot her name) was extremely helpful and sorted out my concerns quickly was friendly and didn't mind I was cancelling a collection. No hard sell she also noticed a... See more
Company replied
As many times before, the speedy reply was courteous, and exactly answered my query. I had mistakenly deleted my spreadsheet list of various payments due, and Westminster was able to enumerate t... See more
Company replied
westminster have always been fair to me they have solved my queries and problems with no hassle that's what we hope for this day and age, I have had trouble many times in the past with other companies... See more
Company replied
Signed up for the free VE badge and added the spitfire 50p. I don't recall seeing any mention of a subscription charge or agreement. I was then charged 28.99 for an RAF subscription that I had no idea... See more
Company replied
Well it will hopefully be five. The medals are really lovely but I never signed up for them. CS was excellent apologised for the mistake and once they receive them back, which they arranged, they wil... See more
Company replied
I made a mistake when ordering so got in touch with Westminster to see what could be done. The person I spoke ti was very helpful and understanding, she helped me out straight away and I was very happ... See more
Company replied
They did their up most to sort out a problem caused by Royal Mail They were very understanding and sorted it all out to my satisfaction They were very efficient
Company replied
I like the Westminster I. Only get the ones that are free (only need to pay postage) somehow the last ones that came cost me £26.49 ,and I cannot for the life of me remember ordering it, anyway I will... See more
Company replied
I had two problems (first time in using Westminster), after going through a security check I explained my problems the gentleman at Westminster had them sorted within minutes. he was polite no rushi... See more
Company replied
I rang up Westminster Collection on Saturday, 20th September, as I'd had an e-mail about the American Civil War Commemorative Set. I didn't want to miss out on this particular offer, but was unable t... See more
Company replied
Staffs were polite, efficient & spoke English which was good as I could understand them. I had received an incorrect delivery, which was resolved very quickly & with a positive outcome for me which... See more
Company replied
I was receiving packages every 3 days at a cost of £29 once a month or less would have been better I signed up whilst I was in hospital and probably didn't read or understand the terms.
Company replied
When I have ordered and stock as been delayed I was sent a message to confirm that I had to wait or if I wanted to wait so I waited everything is of top quality and packaged so no damage when deliver... See more
Company replied
I ordered the bumble bee pound. Was told it’s rare, The Western Collection recently sent me an email saying they are out of stock of the RBL pound coins. I can’t remember ordering the RBL pounds, I... See more
Company replied
Placing an order Decided to order a particular item for a present. Rang early morning and spoke to a very nice lady who was both helpful and efficient and also friendly and sorted things out no probl... See more
Company replied
My query was dealt with promptly even though i sent my email on a saturday morning.I received an envelope but the coin was missing that i ordered.Westminster arranged to have a replacement sent straig... See more
Company replied
I was feeling a little bit overwhelmed when I received part of a coin collection that i did not order. I made a phone call to Westminster Coin Collection. It was explained to me, that when I applie... See more
Company replied
Had to call Westminster Collection as I had started to recieve post but emails dried up & I was mostly throwing them away & to be its a waste. So I called customer services & by 3rd ring the call w... See more
Company replied
Signed up for the free coin and find they have taken £28.99 from my account , be very wary of this company as I am unaware of signing anything a I am trying to cancel everything and it’s not pr... See more
Company replied
I misread the introductory offer and panicked as I had locked into a subscription. I contacted Westminster Collection and they removed me from the subscription service and confirmed no further del... See more
Company replied
The problem was I had cancelled a delivery which I didn't want, it crossed it the post. So I telephoned them and the man I spoke to was really good he arranged a pickup of the item for the next day, t... See more
Company replied
Back in July I ordered a gold plated 50p I saw on TikTok through the Westminster Website. After creating an account, filling in all my personal information I ordered and payed £2.99 which came w... See more
Company replied
I have recently taken up coin collecting so am fairly new to this hobby. I have only the highest praise for Westminster. They have been absolutely great at keeping me informed of new issues coming out... See more
Company replied
Hadn’t realised I ordered part of a collection so when the next coins came I phoned them. Got a lovely lady who was very helpful and cancelled the collection for me and told me how to return them.... See more
Company replied
Very difficult to use site even though reset 3 times . Card set on account not used ? But able to use over the phone ? Charged 3 lots of postage on 1 envelope 2 refunded . £5 coin not in last envelop... See more
Company replied
I ordered the initial special offer ‘coin’ for my granddaughter over the telephone and adamantly explained this was a single purchase and I definitely did not want to collect anymore. Rather stupi... See more
Company replied
Although there was a bit of a wait getting through, the customer service representative apologised. I explained that two deliveries had been charged to my account that I hadn’t received. The repres... See more
Company replied
Great customer service,the person that dealt with my inquiry was polite, helpful and very willing to get my problem resolved. He was brilliant!,big thank you to him.
Company replied
Great place to purchase coins and get the latest updates on new ones and collections and keeping one in the loop, regarding the Coin World - Great Customer Services - Thank-you 😁
Company replied
Collette was very polite, helpful and patient .she took the time to listen and explain the returns procedure . I felt re-assured with her explanation.
Company replied
I called yesterday spoke to extremely nice man called Eric, who was so helpful so efficient and sorted my problem out there and then. Wonderful service Many thanks
Company replied
The person who i was speaking to was very well mannered and also very helpful and done everything he could to help to solve my issues that I had so thank you so much for your help in solving this prob... See more
Company replied
The advisor was polite, helpful, happy chappie who dealt with my issue with no problems at all. Explained everything and gave excellent customer service.
Company replied
Issues with the website and long waiting times for the phone to be answered, but the customer service was very good once I spoke to them.
Company replied
I had a problem with my order and the Westminster team have sorted it in fantastic time. I am very grateful for their help in resolving the problem.
Company replied
Customer service is sending me a replacement pin that got lost in post,brilliant work by Customer service,keep up the great work. Recommended the Westminster minster collection to friends and family.
Company replied
When my delivery was delivered damaged and items missing. Customer service sorted it straight away by sending out a replacement.
Company replied
English speaking people which was very helpful, the lady which helped me was polite and very helpful, she sorted my enquirer straight away, and if I decide to buy anymore coins I would be using your c... See more
Company replied
i have been dealing with westminster collection for years they have always served me first class service
Company replied
My issue was dealt with straight away good customer service
Company replied
I have been a happy customer for quite a long time and have had reliable service for years, whether it has been a purchase of a single coin or an ongoing series, if I had a problem it would be sorted... See more
Company replied
Westminster Collections customer support listened to my problem. We discussed the solution and they implemented it. I have always found them concerned and helpful
Company replied
Pleasant operator, outlined the T&C's, in a clear and concise manner (rare these days!)
Company replied
Polite and courteous staff Helpful and friendly
Company replied
Very helpful and polite lady on the phone
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
4.0
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Professionalism and courteous customer advisors
I always find the customer advisors to be friendly, professional and able to solve any issue I might have. I have been collecting coins and memorabilia for many years and will continue to do so.
October 1, 2025
Unprompted review
Advertisement
An efficient company to deal with that…
An efficient company to deal with that sells quality items.
October 16, 2025
Unprompted review
Cancelled my subscription and he was…
Cancelled my subscription and he was very helpful
October 15, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback. We're really pleased to hear that your subscription was cancelled smoothly and that our team member was helpful throughout the process.
Providing clear, friendly support is something we pride ourselves on, and it's great to know you had a positive experience. If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Professional company
When I ordered the pin I didn’t realise it was a subscription, when I received the second order I emailed Westminster collection, they messaged me back with the step by step instructions, and even a postage paid label.
October 16, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback. We're really pleased to hear that our customer service team was able to provide you with clear step-by-step instructions and a pre-paid return label when you contacted us about the subscription.
We understand that the subscription element can sometimes be missed, and we do our best to make this information visible at every stage—on the product page, during checkout, in your order confirmation, and again in the letter included with your first delivery. All collections are entirely optional, and you can cancel at any time. We also offer a 30-day returns policy on all deliveries.
If there's anything more we can help you with, please don't hesitate to get back in touch. We're always here to help.
Customer Service is great if you have…
Customer Service is great if you have an issue they are super fast to help fix it.
October 14, 2025
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind words!
We're delighted to hear that you found our customer service team helpful and quick to resolve your issue. Providing friendly, fast, and knowledgeable support is something we take great pride in, so it's lovely to know that this came across in your experience.
If there’s anything else you ever need, please don’t hesitate to get in touch—we’re always here to help.
Advertisement
The person l spoke to was polite and…
The person l spoke to was polite and helpful.
October 13, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We're really pleased to hear that the person you spoke to was polite and helpful. Providing friendly and supportive service is something we take great pride in, so it's lovely to know that came through in your experience.
If there's anything else we can help with in the future, please don’t hesitate to get in touch.
Always excellent service,and always…
Always excellent service,and always helpful and professional attitude.kindest regards Clifford Lee.
October 14, 2025
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind words, Clifford.
We're delighted to hear that you've consistently received excellent service from our team and that their helpful and professional attitude has stood out to you. It's always our aim to make every customer feel valued, and your feedback truly means a lot to us.
Kindest regards,
The Westminster Collection Customer Service Team
They stole my money
Today £36 was taken out of my account. I was not even informed that I signed up to a subscription last month when I bought a coin for my son. The sent me an invoice and there was no information about the subscription at all. This site is misleading. The coin is not part of any collection and therefore it’s a way to take money off people if they don’t find out they laughing. Stop this fraud, if someone signs up for a subscription is should he made clear via email or post. Why just take money from someone’s account. The names Westminster is a coverup to mislead people. I tried to remove my card details but I cannot because of the subscription which is ridiculous. I cannot cancel the subscription either.
October 13, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback. I'm really sorry to hear about your experience and completely understand how frustrating this must have been for you.
We’d like to clarify that some of our introductory offers are part of a monthly subscription. Full details are provided at the time of purchase—on the product page, during the checkout process, in your confirmation email, and again in a welcome letter with your first delivery. However, we’re sorry that this wasn’t clear in your case.
You can cancel your subscription at any time via your online account or by contacting our customer service team directly. We also offer a 30-day free returns policy for any unwanted items, and our team would be happy to assist you in processing a return and refund if you no longer wish to continue.
Please don’t hesitate to contact us—we’re here to help and want to make sure this is resolved to your satisfaction.
Very Happy to buy the intro item…
Very Happy to buy the intro item without any further commitment.
October 11, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your positive review!
We’re glad to hear you were happy with your introductory item and appreciated the option to purchase without any further commitment. We always aim to offer flexibility and a clear choice for our customers, so it’s great to know that worked well for you.
If you ever have any questions or need assistance in the future, we're here to help.
Advertisement
Reply from The Westminster Collection
Thank you for your great feedback!
We’re really pleased to hear you received helpful and prompt service—that’s exactly what we aim for. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
The coins which we buy are always very…
The coins which we buy are always very good quality,they are displayed in the cases very professionally.
If we have a query at about anything the customer service team are so friendly and helpful 🤩
Thankyou very much.
October 11, 2025
Unprompted review
Reply from The Westminster Collection
Thank you so much for your wonderful review!
We're delighted to hear that you're pleased with the quality of the coins and how they’re presented—our team takes great pride in ensuring every piece is displayed to the highest standard. It's also lovely to hear that you've found our customer service team friendly and helpful whenever you've needed support.
Your kind words mean a lot to us. Thank you again, and we look forward to helping you grow your collection even further! 😊
Disgusting company
I recently saw an advert for 99p coin on Facebook, thought it was a good offer so I purchased online.
Week or so later a coin arrived.
Later I received 2 letters, one demanding £22 and another with "court action" threat on the OUTSIDE of the envelope. Which was posted in a communal post area.
I had no knowledge I was signing up for anything and looking online, it appears many others have fallen victim to the same scam.
I will now be looking at legal action against them.
Shady practice and bully boy tactics to chase debt I never signed up to take on
Absolutely despicable business.
Avoid like the plague
UPDATE - THEY FLAGGED THE REVIEW FOR TRUST PILOT TO TAKE DOWN, TRUST PILOT SIDED WITH ME
October 11, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for sharing your feedback, and I’m really sorry to hear about your experience.
We understand how upsetting this situation must have been for you. It’s never our intention to mislead or cause distress. When a purchase includes a Subscription Introductory Offer, we make every effort to communicate this clearly—details are shown on the product page, during the online checkout, in your confirmation email, and again in a letter with your first delivery.
We also provide the option to cancel at any time, either through your online account or by contacting our customer service team. All our deliveries are covered by a 30-day free returns policy, so if you ever receive an item you weren’t expecting or don’t wish to keep, it can be returned for a full refund.
Regarding the envelope, we’re truly sorry for the distress caused by the wording visible on the outside. This is not reflective of how we aim to communicate with our customers, and your feedback on this will be taken seriously.
If there’s anything further we can do to help resolve the matter, please get in touch with our customer service team directly.
Customer services
I reported damage to one of the display cases that i had received and the gentleman i spoke to agreed to send me a new display case without any argument. And i also placed a new order without having to be transferred to another department. Thank you
October 10, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We're really glad to hear that the issue with your display case was resolved quickly and without any hassle. It's great to know that our team member was able to assist you efficiently and help with your new order all in one go.
We always aim to make things as smooth and straightforward as possible, so it’s lovely to hear that reflected in your experience.
If you need anything else at all, we're always happy to help.
Advertisement
misleading subscription
I bought a coin online with the idea that I got a bargain after a month, I notice I’ve been charged for a subscription that I wasn’t aware I sent it from the beginning so people should be careful for this misleading scam
October 10, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience, and I'm really sorry to hear you were disappointed.
We understand how frustrating it can be to feel caught off guard by a subscription. We do make every effort to be transparent with our Subscription Introductory Offers—information about the collection is displayed on the product page before purchase, during checkout, in your order confirmation email, and again in a letter included with your first delivery.
Subscriptions are completely optional and can be cancelled at any time through your online account or by contacting our customer service team. Every delivery is also covered by our 30-day free returns policy, with instructions included on the invoice.
We appreciate your feedback, and if there’s anything we can do to help further, please don’t hesitate to reach out.
Delivery absolutely soaked
They did their up most to sort out a problem caused by Royal Mail
They were very understanding and sorted it all out to my satisfaction
They were very efficient
October 9, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re so pleased to hear that our team were able to resolve the issue for you and that you found them understanding and efficient. It’s always our goal to ensure every customer feels valued and supported, especially when unexpected issues arise.
If there's anything else you need, we're always here to help.
Purchase is a subscription not a one off!
I believed I had made a one off purchase of an item from this company only to find its actually a hidden subscription. Be warned.
October 10, 2025
Unprompted review
Reply from The Westminster Collection
Thanks for your review, and I'm really sorry to hear about your experience.
We do our best to make the Subscription Introductory Offer clear. Information about the ongoing collection is shown on the product page before purchase, again during checkout, in your order confirmation email, and also in a letter with your first delivery. The subscription can be cancelled at any time via your online account or by contacting our customer service team directly.
All of our products are covered by a 30-day returns policy, and we’re always here to help if anything is unclear or unexpected. If you need further assistance, please don’t hesitate to get in touch.
Very helpful and polite lady on the…
Very helpful and polite lady on the phone
October 9, 2025
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind feedback!
We're really pleased to hear that you found our team member helpful and polite during your call. We always aim to provide friendly and knowledgeable service, so it's great to know this was your experience. If there's anything else you need, please don’t hesitate to get in touch.
Thanks again for your support.
Advertisement
Polite and friendly service
I found the lady I spoke to (sorry forgot her name) was extremely helpful and sorted out my concerns quickly was friendly and didn't mind I was cancelling a collection. No hard sell she also noticed a bill that was outstanding so was able to ensure everything was paid
October 8, 2025
Unprompted review
Reply from The Westminster Collection
Feefo & Trustpilot Agent said:
Thank you for your lovely feedback. We're so pleased to hear that the advisor you spoke to was friendly, helpful, and handled your query quickly and without any pressure—especially while cancelling your collection. It’s great to know she also took the time to ensure everything on your account was up to date.
We’ve requested your details so we can celebrate the team member who provided such excellent service. If there's anything else you need, we're always happy to help.
Scam
I bought something from here but it had a hidden subscription where I will have to pay monthly for something I only wanted one time. I emailed too see if they can cancel my order and the subscription but they said that they cant.
October 9, 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback, and we're sorry to hear about your experience.
Our aim is always to be clear about when a purchase includes a subscription. This information is provided on the product page, at checkout, in your confirmation email, and in a letter with your first delivery. All our collections are entirely optional and can be cancelled at any time.
If you’ve received an item you didn’t intend to keep, we offer a 30-day free returns policy with a full refund. Please don’t hesitate to get back in touch with our customer service team—we’d be happy to review your case again and help resolve this for you.
westminster have always been fair to me…
westminster have always been fair to me they have solved my queries and problems with no hassle that's what we hope for this day and age, I have had trouble many times in the past with other companies and my belief is that if you are honest with them they should be honest with you,crry on the good work westminster.regards edward.
October 9, 2025
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind words, Edward. We’re really pleased to hear that you've consistently had a positive experience with us and that our team has been able to resolve your queries with ease. Your trust means a great deal, and we truly appreciate your honest and supportive approach.
We’ll certainly do our best to carry on the good work! If there's ever anything you need, we're always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.