TradeMe is now in a very poor state. The website is drastically in need of a complete overhaul. The 'My Products' section is painfully slow and has so many bugs it's not funny. It's also totally impos... See more
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Trade Me - New Zealand's leading online shopping website, with thousands of online auctions plus jobs, property and motors classifieds. Browse, buy and sell online on trademe.co.nz
Contact info
From Poor to Bad to Worse
TradeMe is now in a very poor state. The website is drastically in need of a complete overhaul. The 'My Products' section is painfully slow and has so many bugs it's not funny. It's also totally impossible to contact anyone at the organisation to discuss these issue. If you are thinking of joining TMe I'm afarid I would have to recommend that you look elsewhere.
The customer has the right to refuse after being misinformed
Receiving a single piece of negative feedback has significantly impacted my experience. Additionally, I'm confused about the auction closing times that don't seem to close as scheduled. It feels like there is someone behind the scenes manipulating the auctions. Also, the car yard sellers are aware of vehicle information, but aren't disclosing important vehicle information.
TradeMe failed to act on abusive texts…
TradeMe failed to act on abusive texts and emails from a buyer.
They left his review, deleted mine saying it was retaliatory as I stated that future sellers and buyers should read his reviews before interacting with him.
The returned item was heavily scratched and had obviously been dismantled.
I can no longer use Trade me because…
I can no longer use Trade me because they are making it compulsory to use Ping adding a further 2.19% to their charges
Really gone down hill
Really gone down hill. Used to be easy to use. new layout difficult to use. Fees are sky high. More and ore fees! They have just added yet another fee and it is for buyers!. Had difficulty recently where they locked my account and i could not bid or edit any of my listings. They cliamed i was running duplicate accounts. But it was my wifes account. Has taken days to resolve. Have missed auctions and been unable to edit any pricing. Their support is poor to non-existent. As per a lot of users, i just wish there was an alternative, but unfortunaletly Trademe seem to have a monopoly and everypne continues to pay their ever increasing fees.
Trademe sides with the intrnational scammers
I am writing this in response to recieving this email from Trademe , Hi Brent,It has come to our attention that you have used the Question and Answer section inappropriately.
The Question and Answer forum is for legitimate questions about the seller's listings. Please refrain from intentionally trying to ruin another member's auctions with abusive or harmful comments.
We would appreciate your co-operation in using the Question and Answer feature appropriately. Failure to do so may result in your Question and Answer privileges being removed.
If you have any concerns or troubles with sellers or items you have purchased, please contact us directly so we can take a look and lend a hand.
Ngā mihi,
Tomasina
Trade Me Support Experience.
I recieved this for using the question and answer section of a trader who was charging $569.99 for
Multi Zone Air Fryer Oven by Sunbeam falsly claiming that it was the RRP I checked the Sunbeam website of both Australia where this trader is located and New Zealand where I am ,
they currently sell this same item for $299.00 in
both countries , Noel lemming and the Warehouse charges $285.00 and other sellers charge even less,
so I used the question and answer section to ask why this trader was charging twice as much on average to everybody else , so I could save other buyers from being ripped off the trader responded with a sarcastic and argumentative answer which
culminated into a bit of a question and answer battle and the trader complaining to Trademe ,
this trader is still listing this item on trademe for $569.99 , if anybody wants to see for them selves.
Also nearly every other purchase I have made on
trademe , think they are NZ traders have been international traders , with too many of them saying
items will arrive in 2 or 3 days then being emailed to
say items were not in stock resulting in the items taking 2 or 3 weeks if I did not request a refund , this
has happened to my with the last 3 items purchased
from different traders and not even recieving one of
the items at all ,trademe has become completely unusable for me , I would like to see how many other
people are experiencing these type of issues.
from Brent.
Does anyone still work at Trademe for customer support
It has become impossible to contact anyone at Trademe. Am having an issue not being able to pay with Afterpay (no problem anywhere else) ..emails to customer service on Trademe bounce back, there are no valid phone numbers. no lives chat. no-one reads messages on Facebook or Instagram.Its enormously frustrating having been on Trademe for 15 years with excellent feedback to just be ignored with zero help when needed....Used to be so easy to contact customer service...those days are GONE
More than useless customer service if…
More than useless customer service if you have an issue with something you bought . Buy nothing from this site.
Trade me is a scam breeding ground
This Site is full of scams and fake goods. They will not help you regardless you are a seller or buyer all they care is collecting very high fees
7.9% plus ping 2.19% on top and after pay 4.95% what a joke. I can’t wait to see face book market place and other platforms run them over crunch them like sand . Horrible people and horrible company.
Dodgy "success fees" and "buy now" facilities
Not for the first time, was charged a "success fee" on a transaction that was never completed because of an inconsiderate trader. The "buy now" facility assumes that a sale has been made before any exchange of funds actually takes place with the "success fee" being charged regardless. The seller is then forced to claim back the fee when the buyer doesn't follow through. What a great money making scheme! In the meantime your item has been taken out of the market while you get messed about by the buyer and TM. This is probably barely legal. We had the misfortune of dealing with one trader with over 30 complaints about him using the "buy now" facility and not completing the sale. If we had the choice, we would not have traded with him, only with the "buy now" facility you don't get to choose. Traders with a dodgy track record will know this. Moreover, TM are not going to sanction this behaviour because these dodgy traders are doing TM a huge service. How many sellers are denied a refund or don't bother claiming a refund? This feature must generate $$$$. Is this even legal?
And I haven't even got to the many scammers allowed to slither around on this platform!
TM - A perfect example of the many ways on-line market places fail by being used to service the investment interests of its owners first and foremost. All sales, sales sales and very poor service.
NB: I returned to TM having closed my account for all of the above and aforementioned reasons given by other reviewers. I hoped it might have improved. It has not.
A bunch if morons with no respect for…
A bunch if morons with no respect for long term sellers and prefer to fire off generic templates then fob you off having done so.
Fees to sell my phone $215 GREEDY Trademe
Selling fee $20, success fee 7.9%, ping fee 2.9% selling iPhone $1800
$215 in FEES
I listed with bank transfer as payment Tradme refused this and changed to Ping stating anti fraudulent measures. Would not let me use my bank.
Will not use again
Nothing works..
Nothing works... upgrade taking too long. Moving on now to find other outlets for selling.
Leinfelder support was amazing
Leinfelder support was amazing! They were super helpful in sorting out my £132,190, frozen fund issue, and I totally recommend them.
False advertising
False advertising, paid 16k for a car that was listed to have no problems at all. Seller had cleared codes to make it run fine now its unwarrantable. Also paid for items and once paid sellers stop communication after payments were made. One seller also asked for more money for shipping and then ghosted me it's been over a month. Trade me dose nothing at all DONT USE THE WEBSITE
TRADE ME IS A SCAM
TRADE ME IS A SCAM. I used to trust this site to buy and sell from but not anymore. They suspended my account for no reason AFTER i purchased and paid for an item with afterpay??? The order is still active in my afterpay but the seller said trademe cancled the purchase but why am i still paying for the item then? They wont respond to emails and the live chat is useless.
Buyer beware
Buyer beware, site is now full of scammers, we were scammed out of $1700, they have no protection to stop this, the police and our bank had no idea how bad it was, they were not able to anything about the funds, they are all care and no responsibility. I have now heard about countless people being scammed on Trade Me, we closed our account and they didn't care about how much we had purchased on the site over 16 years. DO NOT BUY ANYTHING FROM THEM, they condone scamming!!
Gone to the Pack
Trade Me is next to useless for selling stuff now and so hard to find what you're looking for. Too many international sellers. Too difficult to isolate pvt sellers from in trade sellers
Trademe is useless for selling items 2020-2025
Trademe is useless for selling items, the website is full of errors, some errors longer than a year and still not fixed. They made support almost impossible to use.
There fees are so high, there higher than when the item was sold from new. TM are digging there own grave. I used to love TM 10 years ago and now every time they do a so call website upgrade there website just gets worse and worse and moor and moor errors.
Must be a scam
I searched for an item but did not purchase. Over $150 was taken from my account and the item (Ryobi charger) appeared as 'lost' not 'won'. It was my money that was lost because it is almost impossible to contact TradeMe.
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