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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express widespread dissatisfaction with various aspects of the platform. Consumers are particularly unhappy about the high prices and fees associated with using the service. Furthermore, many reviewers report negative experiences with customer service, citing issues such as unresponsiveness and unhelpful support. Consumers also report issues related to refunds and payments, which further contributes to the negative sentiment. The consensus among reviewers is that the platform's pricing, contact methods, refund processes, customer service, and payment systems are all deficient. This paints a picture of a service that is failing to meet the expectations of its users across multiple critical areas.

Based on these reviews

Rated 1 out of 5 stars

TradeMe is now in a very poor state. The website is drastically in need of a complete overhaul. The 'My Products' section is painfully slow and has so many bugs it's not funny. It's also totally impos... See more

Rated 1 out of 5 stars

It has become impossible to contact anyone at Trademe. Am having an issue not being able to pay with Afterpay (no problem anywhere else) ..emails to customer service on Trademe bounce back, there are... See more

Rated 1 out of 5 stars

Receiving a single piece of negative feedback has significantly impacted my experience. Additionally, I'm confused about the auction closing times that don't seem to close as scheduled. It feels like... See more

Rated 1 out of 5 stars

Absolute rubbish, dont bother. So many issues with trying to make an auction then wont let you fixed price offer anyone then new listing your watchers dont load onto new auction. Wasted so much money... See more

Rated 1 out of 5 stars

Buyer beware, site is now full of scammers, we were scammed out of $1700, they have no protection to stop this, the police and our bank had no idea how bad it was, they were not able to anything about... See more

Rated 1 out of 5 stars

False advertising, paid 16k for a car that was listed to have no problems at all. Seller had cleared codes to make it run fine now its unwarrantable. Also paid for items and once paid sellers stop com... See more

Rated 1 out of 5 stars

Don’t sell on here!! I advertised a legit new pair of Apple AirPods. Verified as ok, directly by Apple. Received a dodgy message from Callum.Irvine asking me to remove my listing. Ignored the... See more

Rated 1 out of 5 stars

Trademe used to be great not anymore market place has taken over, there is no trust in trademe anymore just like market place so why pay trademe ripoff fees. There is no customer service no help and... See more

Rated 1 out of 5 stars

Lol. I guess one star average sums it all up!!!!!. Yeh trademe has just plummeted in my opinion or is it a fact, I think so. Ridiculous fees, a frustrating search tool, too many international traders... See more

Rated 1 out of 5 stars

Should not even be a one star, paid over $100 for a listing for a jet ski and after 30 days I cannot relist without another fee , no mention of this until my add expired Impossible to get hold of a... See more

Rated 1 out of 5 stars

Trade me fees are ridiculously expensive, looks like they wanna get rich quick and I am sure they are with all the fees they charging and just right when I was thinking there should have been other pl... See more

Rated 1 out of 5 stars

Bunch of incompetent muppets. They send bizzare emails full of accusations and when I hit 'reply' it auto populates a 'noreply' email address! Very hard to actually talk to anyone with half a brain. T... See more

Rated 1 out of 5 stars

Trademe is not trustworthy company. They are very dishonest they take your fee and banned you after for any reasons they never answer emails and they are not a company to trust incredible bad serv... See more

Rated 1 out of 5 stars

In spite of Trade Me's claim of buyer protection in the case of goods not matching their descriptions and Trade Me's extra protection for buyers who pay with a credit card/Ping, don't waste your time... See more

Rated 1 out of 5 stars

Have had a trademe account for years, used it to sell some items I no longer require. First item sells in minutes, purchaser pays using their “Ping” system. I withdrew that amount from Ping to my bank... See more

Rated 1 out of 5 stars

I have used Trademe for many years In recent years they default to Aramex Couriers - despite the appalling reviews this company has. I have had endless trouble with Aramex but have been unable to... See more

Rated 1 out of 5 stars

Trade Me should be brought to heel by the government! They appear to have no boundaries and bad feedback is ignored. My husband and I are in our 80's and we are trying to downsize. Both of our acco... See more

Rated 1 out of 5 stars

TradeMe used to be great platform but the fees are getting so ridiculous now to the point where the whole thing feels like a big scam. Getting charged a $13 fee for selling an item worth only $165 is... See more

Rated 1 out of 5 stars

They have become useless at dealing with scams and when you try to use their PING payment system its expensive and more hassle than its worth. Why ask the person paying to ring their bank to verify th... See more

Rated 1 out of 5 stars

I am 80 and my husband and I have been trading on T/M since its inception. My husband now has a Traumatic Brain Injury and family has moved in to help me care for him. We are trying to downsize. Sudde... See more

Rated 1 out of 5 stars

Trade Me charge very high fees but when there is a problem you cant call them. I am a seller and recently somebody purchased from me using Ping but changed their mind and wanted a refund. However the... See more

Rated 1 out of 5 stars

Worse than realising that this outfit encourages, supports and protects scammers is discovering that you can't rid yourself of them. Membership is for LIFE. Cancel your credit cards for a start. C... See more

Rated 1 out of 5 stars

Doesn’t deserve 1 star. This platform does not protect the buyer or seller!! Twice I’ve been scammed on here and no-one to call to complain to. They just refer you to a link which is unhelpful and... See more

Rated 1 out of 5 stars

So=called 'Auction' site. It is a poor copy of 2003 eBay. eBay has moved on to zero fees for casual sellers Trademe charges 7.9% !!. unlike eBay there is no historical sales data - the kind that is r... See more

Rated 1 out of 5 stars

If you get called the N word, trademe encourage it and support it. I copped an unacceptable vile r@cist tirade from a buyer trying to extort money. The Trademe Customer Services employees an... See more

Rated 1 out of 5 stars

The website is hopeless. When scrolling through the site I cannot get past page 1 or 2 without major problems. For instance I was looking at wallpapers and the site went to trade me property. I dont t... See more

Rated 2 out of 5 stars

Since trade me upgraded it has been rubbish , cannot book a courier even though you have sold an item ,not in your sold list. Cannot place feedback on some auctions or make fixed priced offer, I... See more

Rated 2 out of 5 stars

Trademe used to be an incredible site, with an easy and intuitive platform that was well presented and offered a very large marketplace. It is now a dog. Listings are expensive, and limited. The pl... See more

Rated 1 out of 5 stars

Terrible customer service. Complained about a negative feedback. Struggled to communicate with trademe, wasn’t able to call, replies by emails never answered my questions. When I finally got hold of s... See more

Rated 1 out of 5 stars

Truly disgusting service or lack of. Have been a business selling on TM for over 20 yrs, pay extra for a TM store. Now I cannot even get a reply for an issue. First they pulled the 0800 no. Now I can'... See more

Rated 1 out of 5 stars

Trademe is useless for selling items, the website is full of errors, some errors longer than a year and still not fixed. They made support almost impossible to use. There fees are so high, there high... See more

Rated 1 out of 5 stars

you report illegal sales of stolen cars, pirated digital goods, and other illegal goods but they dont block them so they can continue getting trademe fees Discriminatory "Trust and Safety team" t... See more

Rated 1 out of 5 stars

This Site is full of scams and fake goods. They will not help you regardless you are a seller or buyer all they care is collecting very high fees 7.9% plus ping 2.19% on top and after pay 4.95% what... See more

Rated 1 out of 5 stars

More than useless customer service if you have an issue with something you bought . Buy nothing from this site.

Rated 1 out of 5 stars

Trade Me is next to useless for selling stuff now and so hard to find what you're looking for. Too many international sellers. Too difficult to isolate pvt sellers from in trade sellers

Rated 1 out of 5 stars

Selling fee $20, success fee 7.9%, ping fee 2.9% selling iPhone $1800 $215 in FEES I listed with bank transfer as payment Tradme refused this and changed to Ping stating anti fraudulent measure... See more

Rated 1 out of 5 stars

Not for the first time, was charged a "success fee" on a transaction that was never completed because of an inconsiderate trader. The "buy now" facility assumes that a sale has been made before any... See more

Rated 1 out of 5 stars

I can no longer use Trade me because they are making it compulsory to use Ping adding a further 2.19% to their charges

Rated 3 out of 5 stars

Trademe staff is ok, but they should weed out dodgy traders: nothing worse than pay considerable amounts of money for "24h delivery" or next day shipping, then be ignored for weeks or never receive y... See more

Rated 1 out of 5 stars

TradeMe failed to act on abusive texts and emails from a buyer. They left his review, deleted mine saying it was retaliatory as I stated that future sellers and buyers should read his reviews bef... See more

Rated 1 out of 5 stars

A bunch if morons with no respect for long term sellers and prefer to fire off generic templates then fob you off having done so.

Rated 1 out of 5 stars

Really gone down hill. Used to be easy to use. new layout difficult to use. Fees are sky high. More and ore fees! They have just added yet another fee and it is for buyers!. Had difficulty rece... See more

Rated 1 out of 5 stars

TRADE ME IS A SCAM. I used to trust this site to buy and sell from but not anymore. They suspended my account for no reason AFTER i purchased and paid for an item with afterpay??? The order is still a... See more

Rated 1 out of 5 stars

I am writing this in response to recieving this email from Trademe , Hi Brent,It has come to our attention that you have used the Question and Answer section inappropriately.... See more

Rated 1 out of 5 stars

I have done some selling and buying on Trademe (80+ trades),and had a reasonably good experience. However, I think users are unaware of how useless Trademe is when a trader advertises an item dish... See more

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Company details

  1. Online Marketplace
  2. Online Auction Service

Information provided by various external sources

Trade Me - New Zealand's leading online shopping website, with thousands of online auctions plus jobs, property and motors classifieds. Browse, buy and sell online on trademe.co.nz


Contact info

1.1

Bad

TrustScore 1 out of 5

494 reviews

5-star
4-star
3-star
2-star
1-star


Rated 1 out of 5 stars

From Poor to Bad to Worse

TradeMe is now in a very poor state. The website is drastically in need of a complete overhaul. The 'My Products' section is painfully slow and has so many bugs it's not funny. It's also totally impossible to contact anyone at the organisation to discuss these issue. If you are thinking of joining TMe I'm afarid I would have to recommend that you look elsewhere.

October 22, 2025
Unprompted review
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Rated 1 out of 5 stars

The customer has the right to refuse after being misinformed

Receiving a single piece of negative feedback has significantly impacted my experience. Additionally, I'm confused about the auction closing times that don't seem to close as scheduled. It feels like there is someone behind the scenes manipulating the auctions. Also, the car yard sellers are aware of vehicle information, but aren't disclosing important vehicle information.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

TradeMe failed to act on abusive texts…

TradeMe failed to act on abusive texts and emails from a buyer.

They left his review, deleted mine saying it was retaliatory as I stated that future sellers and buyers should read his reviews before interacting with him.

The returned item was heavily scratched and had obviously been dismantled.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Really gone down hill

Really gone down hill. Used to be easy to use. new layout difficult to use. Fees are sky high. More and ore fees! They have just added yet another fee and it is for buyers!. Had difficulty recently where they locked my account and i could not bid or edit any of my listings. They cliamed i was running duplicate accounts. But it was my wifes account. Has taken days to resolve. Have missed auctions and been unable to edit any pricing. Their support is poor to non-existent. As per a lot of users, i just wish there was an alternative, but unfortunaletly Trademe seem to have a monopoly and everypne continues to pay their ever increasing fees.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Trademe sides with the intrnational scammers

I am writing this in response to recieving this email from Trademe , Hi Brent,It has come to our attention that you have used the Question and Answer section inappropriately.
The Question and Answer forum is for legitimate questions about the seller's listings. Please refrain from intentionally trying to ruin another member's auctions with abusive or harmful comments.
We would appreciate your co-operation in using the Question and Answer feature appropriately. Failure to do so may result in your Question and Answer privileges being removed.
If you have any concerns or troubles with sellers or items you have purchased, please contact us directly so we can take a look and lend a hand.
Ngā mihi,
Tomasina
Trade Me Support Experience.

I recieved this for using the question and answer section of a trader who was charging $569.99 for
Multi Zone Air Fryer Oven by Sunbeam falsly claiming that it was the RRP I checked the Sunbeam website of both Australia where this trader is located and New Zealand where I am ,
they currently sell this same item for $299.00 in
both countries , Noel lemming and the Warehouse charges $285.00 and other sellers charge even less,
so I used the question and answer section to ask why this trader was charging twice as much on average to everybody else , so I could save other buyers from being ripped off the trader responded with a sarcastic and argumentative answer which
culminated into a bit of a question and answer battle and the trader complaining to Trademe ,
this trader is still listing this item on trademe for $569.99 , if anybody wants to see for them selves.
Also nearly every other purchase I have made on
trademe , think they are NZ traders have been international traders , with too many of them saying
items will arrive in 2 or 3 days then being emailed to
say items were not in stock resulting in the items taking 2 or 3 weeks if I did not request a refund , this
has happened to my with the last 3 items purchased
from different traders and not even recieving one of
the items at all ,trademe has become completely unusable for me , I would like to see how many other
people are experiencing these type of issues.
from Brent.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Does anyone still work at Trademe for customer support

It has become impossible to contact anyone at Trademe. Am having an issue not being able to pay with Afterpay (no problem anywhere else) ..emails to customer service on Trademe bounce back, there are no valid phone numbers. no lives chat. no-one reads messages on Facebook or Instagram.Its enormously frustrating having been on Trademe for 15 years with excellent feedback to just be ignored with zero help when needed....Used to be so easy to contact customer service...those days are GONE

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Trade me is a scam breeding ground

This Site is full of scams and fake goods. They will not help you regardless you are a seller or buyer all they care is collecting very high fees
7.9% plus ping 2.19% on top and after pay 4.95% what a joke. I can’t wait to see face book market place and other platforms run them over crunch them like sand . Horrible people and horrible company.

September 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Dodgy "success fees" and "buy now" facilities

Not for the first time, was charged a "success fee" on a transaction that was never completed because of an inconsiderate trader. The "buy now" facility assumes that a sale has been made before any exchange of funds actually takes place with the "success fee" being charged regardless. The seller is then forced to claim back the fee when the buyer doesn't follow through. What a great money making scheme! In the meantime your item has been taken out of the market while you get messed about by the buyer and TM. This is probably barely legal. We had the misfortune of dealing with one trader with over 30 complaints about him using the "buy now" facility and not completing the sale. If we had the choice, we would not have traded with him, only with the "buy now" facility you don't get to choose. Traders with a dodgy track record will know this. Moreover, TM are not going to sanction this behaviour because these dodgy traders are doing TM a huge service. How many sellers are denied a refund or don't bother claiming a refund? This feature must generate $$$$. Is this even legal?
And I haven't even got to the many scammers allowed to slither around on this platform!
TM - A perfect example of the many ways on-line market places fail by being used to service the investment interests of its owners first and foremost. All sales, sales sales and very poor service.
NB: I returned to TM having closed my account for all of the above and aforementioned reasons given by other reviewers. I hoped it might have improved. It has not.

September 14, 2025
Unprompted review
Rated 1 out of 5 stars

Fees to sell my phone $215 GREEDY Trademe

Selling fee $20, success fee 7.9%, ping fee 2.9% selling iPhone $1800
$215 in FEES

I listed with bank transfer as payment Tradme refused this and changed to Ping stating anti fraudulent measures. Would not let me use my bank.

Will not use again

September 12, 2025
Unprompted review
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Rated 1 out of 5 stars

False advertising

False advertising, paid 16k for a car that was listed to have no problems at all. Seller had cleared codes to make it run fine now its unwarrantable. Also paid for items and once paid sellers stop communication after payments were made. One seller also asked for more money for shipping and then ghosted me it's been over a month. Trade me dose nothing at all DONT USE THE WEBSITE

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

TRADE ME IS A SCAM

TRADE ME IS A SCAM. I used to trust this site to buy and sell from but not anymore. They suspended my account for no reason AFTER i purchased and paid for an item with afterpay??? The order is still active in my afterpay but the seller said trademe cancled the purchase but why am i still paying for the item then? They wont respond to emails and the live chat is useless.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware, site is now full of scammers, we were scammed out of $1700, they have no protection to stop this, the police and our bank had no idea how bad it was, they were not able to anything about the funds, they are all care and no responsibility. I have now heard about countless people being scammed on Trade Me, we closed our account and they didn't care about how much we had purchased on the site over 16 years. DO NOT BUY ANYTHING FROM THEM, they condone scamming!!

August 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Gone to the Pack

Trade Me is next to useless for selling stuff now and so hard to find what you're looking for. Too many international sellers. Too difficult to isolate pvt sellers from in trade sellers

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Trademe is useless for selling items 2020-2025

Trademe is useless for selling items, the website is full of errors, some errors longer than a year and still not fixed. They made support almost impossible to use.
There fees are so high, there higher than when the item was sold from new. TM are digging there own grave. I used to love TM 10 years ago and now every time they do a so call website upgrade there website just gets worse and worse and moor and moor errors.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Must be a scam

I searched for an item but did not purchase. Over $150 was taken from my account and the item (Ryobi charger) appeared as 'lost' not 'won'. It was my money that was lost because it is almost impossible to contact TradeMe.

July 23, 2025
Unprompted review

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