Stellantis &You UK - Vauxhall Crawley Reviews 719

TrustScore 4.5 out of 5

4.7

Fleming Way, Crawley, West Sussex, RH10 9NS Crawley, GB


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Rated 5 out of 5 stars

Excellent, prompt and friendly service. Everything explained and all my queries answered. Lauren and Lee looked after me so well! My lovely new (to me) car was delivered on time as agreed. One very ha... See more

Company replied

Rated 5 out of 5 stars

Kieron Smith was really welcoming when we popped in to enquire about a new car. He was personable and although it was his 4th day with the business - he wasn't phased with his new surroundings or bein... See more

Company replied

Rated 5 out of 5 stars

Can't fault the service from Lauren Dean, went above and beyond, due to the original car been storm damaged in transit. This then caused an issue that was dealt with quickly, rather than waiting a fur... See more

Company replied

Rated 5 out of 5 stars

The communication and advice I received from Lauren during the process of upgrading my car was great, approachable, friendly and kind. Vauxhall is a great dealership and I love my car, Vauxhall cust... See more

Company replied

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Company details

  1. Car Dealer

Written by the company

Stellantis &You UK the new name for Robins & Day across all 54 locations in the UK. We have a rich heritage in the UK with a history of over 100 years that had been focused on providing excellent customer service. Now as Stellantis &You UK we benefit from Stellantis, as one of the world’s leading automakers and is centred on customer experience. To show the important of closeness to customer and employee, there is no space present with “&You”.


Contact info

  • Fleming Way, Crawley, West Sussex, RH10 9NS, Crawley, United Kingdom

  • 0129 3300 366

4.7

Excellent

TrustScore 4.5 out of 5

719 reviews

5-star
4-star
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1-star

Replied to 74% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent service!

Excellent, prompt and friendly service. Everything explained and all my queries answered. Lauren and Lee looked after me so well! My lovely new (to me) car was delivered on time as agreed. One very happy customer and would highly recommend this dealership to anyone looking for a new or pre-loved car.

September 30, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Gillian Robertson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.

Rated 5 out of 5 stars

Assistance received from Vauxhall

The communication and advice I received from Lauren during the process of upgrading my car was great, approachable, friendly and kind.
Vauxhall is a great dealership and I love my car, Vauxhall customer services are always very helpful if there’s ever a concern or worry.

September 29, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Kate Sleeman, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley.

Rated 5 out of 5 stars

Lauren Dean made us very welcome

Lauren Dean made us very welcome and met our demands without any issue. Would come back again

September 26, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Sally Wilkes, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Excellent customer service

Excellent service from Izzy and Lauren in the Crawley branch. Looked after me from beginning to end.

September 24, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Thank you for your kind words! We're delighted to hear that Izzy and Lauren provided you with excellent service from start to finish. At Vauxhall Crawley, our team works collaboratively to ensure every customer has a seamless and enjoyable experience. Your feedback highlights the importance of teamwork, and we're thrilled that our collective efforts met your expectations. If there's anything more we can do to assist you, please don't hesitate to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

I have bought many cars from Crawley…

I have bought many cars from Crawley and had no issues. Lauren looked after me well and my family members all have Vauxhalls and every time the service has been excellent

September 13, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Wayne, we are so happy to read such a great review about Stellantis &You Vauxhall Crawley! We really appreciate your feedback and will certainly pass on your kind comments to Lauren. Thanks again and have a great day!

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, friendly staff

September 12, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Richard, we are so pleased you enjoyed your visit to Stellantis &You Vauxhall Crawley! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Rated 5 out of 5 stars

Can't fault the service from Lauren…

Can't fault the service from Lauren Dean, went above and beyond, due to the original car been storm damaged in transit. This then caused an issue that was dealt with quickly, rather than waiting a further 6 weeks, a new one was sourced quickly.

September 11, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Yvonne, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Great customer service at Vauxhall Stellantis Crawley

Friendly staff at Vauxhall Stellantis Crawley. Really helpful with the purchase of my car and always available to talk to me in person.

September 11, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Dawn, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Lauren was extremely helpful and…

Lauren was extremely helpful and knowledgeable about the vehicle we were viewing. Highly recommended.

September 10, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi David, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Vauxhall Crawley - Kieron Smith

Kieron Smith was really welcoming when we popped in to enquire about a new car. He was personable and although it was his 4th day with the business - he wasn't phased with his new surroundings or being able to advise us on the car we were looking at (and have since purchased!) All through the process, Kieron has kept us informed of next steps and has followed up super speedily with email confirmations etc etc. He made the whole buying experience a great experience and look forward to being able to pick up our car. He's a real asset to the dealership - great personality.

September 6, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Debs, thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations! We will pass on your kind comments to Kieron - he will really appreciate them. Thank again and have a great day!

Rated 5 out of 5 stars

Lauren was fabulous

Lauren was fabulous! Very knowledgeable of the car, no hard selling. Made the whole process from start to finish really easy. So if you walk into this dealership, ask for Lauren Dean. 🤩

September 6, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Stellantis &You Vauxhall Crawley. Thank you so much again for your feedback! We hope you have a great day!

Rated 5 out of 5 stars

Great service

Great service from Lauren and the car was ready to collect earlier than expected , would use again and recommend

September 5, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Joanne, we are so happy to read such a great review about Stellantis &You Vauxhall Crawley. Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Great experience new car

Great experience
Friendly staff, was offered a couple of test drives.
Lauren was worried when the exchange date had to be changed.
Nothing was too much trouble. Lots of emails to keep me updated

August 30, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Mrs Taylor, thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It's wonderful to know that our team — especially Lauren — was able to support you through the process and keep you well-informed every step of the way. We really appreciate your feedback. If there's anything else you need, we're always here to help!

Rated 5 out of 5 stars

Where do I even begin?

Where do I even begin?! From the moment I walked into Stellantis Crawley, I felt like royalty — and by the time I drove away in my gorgeous, immaculate, absolutely purring used Vauxhall Corsa, I genuinely felt like I’d just made one of the best decisions of my life.
Let me start with Devon — a total superstar from the word go. You know when someone just gets it? That was Devon. Warm, knowledgeable, never pushy — just honest, enthusiastic, and clearly passionate about making sure I drove away with the perfect car for me. He listened to what I was looking for, took the time to understand my budget and my lifestyle, and then showed me a Corsa that, frankly, felt like it had been waiting just for me.
The car itself? OH. MY. GOODNESS. You’d never know it was used. It looked brand new. Immaculate inside and out. Every surface gleamed, every button worked like a charm, and it drove like a dream. Smooth, responsive, and surprisingly zippy — the Corsa is so much more than I expected. Parking sensors, infotainment screen, Bluetooth, the lot. And the fuel efficiency? Already saving me a fortune. I’ve honestly fallen in love with it.
But back to the experience — this is where Stellantis Crawley really blew me away. The entire team was friendly, helpful, and genuinely seemed thrilled to be handing me the keys. They walked me through everything with patience and transparency: full service history, warranty details, financing options, and even offered to tax the car there and then so I could drive off stress-free.
They made me feel seen, heard, and valued — which is rare enough these days, let alone at a car dealership. You can tell the team cares not just about cars, but about people. And that makes all the difference.
To anyone even thinking about buying a used car: DO YOURSELF A FAVOUR and visit Devon and the incredible team at Stellantis Crawley. Whether you’re a first-time buyer or a seasoned car enthusiast, I promise you’ll walk away with a big smile and the car of your dreams.
💯% would recommend.
💯% would return in the future.
💯% still smiling every time I see my Corsa on the drive.
THANK YOU, DEVON! THANK YOU, STELLANTIS! YOU’VE MADE ME A CUSTOMER FOR LIFE! 🙌🙌🙌

August 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Emily, thank you so much for taking the time to share your experience in such detail. We’re absolutely over the moon to hear how happy you are with your Vauxhall Corsa and your time with us at Stellantis Crawley.
Devon will be thrilled to know he made such a positive impact. He’s truly passionate about helping customers find the perfect car, and it’s clear from your words that his dedication really shone through. Your kind comments about his approach — warm, knowledgeable, and never pushy — perfectly reflect what we strive for with every customer interaction.
It’s also fantastic to hear how much you're loving your Corsa — from its immaculate condition to all the features and fuel efficiency. We take great pride in preparing our cars to the highest standard, so it’s wonderful to know it felt like it was waiting just for you.
Most of all, we’re so grateful that you felt seen, heard, and valued. That’s exactly the experience we aim to deliver, and knowing we achieved that for you means the world to us.
Thank you again for your heartfelt recommendation — and for becoming a customer for life! We’ll be right here whenever you need us next, and in the meantime, enjoy every moment with your Corsa!

Rated 5 out of 5 stars

Good experience

Very happy with my visit in Stellantis Crawley. Isobel was very professional and i was very pleased with her approach. If I want to buy a car in the future I would definitely speak to her.

August 25, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Slawomir, thank you so much for your lovely feedback! We're thrilled to hear that you had such a positive experience during your visit to Stellantis Crawley. Isobel will be delighted to know that her professionalism and approach made such a great impression.

It's always our goal to make every customer feel confident and supported, and we're so pleased to hear you'd choose to speak with Isobel again in the future. We’ll be here whenever you're ready!

Rated 5 out of 5 stars

Fantastic service from Issy

Issy was brilliant and helped us negotiate our way to part exchanging our Astra for our new car

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi, we are so pleased you enjoyed your visit to Stellantis &You Vauxhall Crawley! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Rated 5 out of 5 stars

I have had a wonderful experience…

I have had a wonderful experience trading in my old car and replacing it with a new one.
Lauren has been amazing with keeping in touch with us throughout the whole process. From going through all the options available and right up to handover.
Couldn’t be any more pleased with how well I’ve been treated

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Stellantis &You Vauxhall Crawley!

Rated 5 out of 5 stars

Great service…

As usual Lauren was as helpful as ever as our previous car purchases

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Andy, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Rated 5 out of 5 stars

Amazing customer service from Izzy

If you’re looking to buy a car I would absolutely recommend contacting Izzy. She is amazing at what she does, she’s very knowledgeable, and the communication with her could not be any better! Best customer service from Izzy.

August 27, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Lauren used her knowledge to guide me to my choice

Lauren helped with my wish list and we finally came to my choice of model

July 28, 2025
Unprompted review
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Reply from Stellantis &You UK - Vauxhall Crawley

Hi Brian, Thank you for taking the time to leave a review for us at Stellantis &You Vauxhall Crawley. We're happy we could meet your expectations!

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