Snap Finance UK Ltd Reviews 1,220

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the straightforward application process and the possibility of obtaining financing even with low credit scores. Many consumers highlight the excellent customer service, particularly mentioning the patience, understanding, and helpfulness of the staff. People also value the ease of managing their accounts and the clear communication regarding payments and potential changes. Consumers report positive experiences with individual customer service representatives, who are often described as compassionate, professional, and willing to go the extra mile to resolve issues. The possibility of setting up affordable payment plans and the availability of options during financial difficulties are also appreciated. However, there are some mentions of contact issues and ambiguous feedback regarding payment processes.

Based on these reviews

Rated 5 out of 5 stars

Got into a bit of financial bother after having to give up work due to health reasons. The team were really supportive and helped me work out a plan to get me back on track Thank you

Rated 5 out of 5 stars

I had serious anxiety issues before calling snap finance today. However, after speaking to Sharron, who quickly put me at ease as well as helping me with patience, understanding. And with such an... See more

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Rated 5 out of 5 stars

Reliable and very quick to help. I was granted finance and missed 1 payment due to unforeseen circumstance and they went above and beyond to help me catch up with no pressure to pay and no stress. Tha... See more

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Rated 5 out of 5 stars

I spoke to Yvette today, due to financial difficulties making my payments after being made redundant. She was extremely helpful and very polite. It was like talking to a friend, which made the whole s... See more

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Rated 3 out of 5 stars

Had a great experience last time round, but no so much this time. Applied for another loan and was accepted and told to download their snap wallet app as its a card now. Downloaded the app, bu... See more

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Rated 5 out of 5 stars

I can honestly recommend snap finance 100% they was there for me when I needed them most, I have settled my finance agreement early without any of those extra charges like most loan providers charge.... See more

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Rated 5 out of 5 stars

Really good straightforward application process. Instant reply on whether you are accepted or not. Give hope to people with low credit scores and don't pry too much into why your score might be low. T... See more

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Rated 5 out of 5 stars

Moved into my house with absolutely no furniture. Got sofa in credit with this company. And from start to finish they were sooo incredibly helpful. They delivered the sofa within 2 days of ordering. A... See more

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Rated 5 out of 5 stars

The Snap finance are very helpful, people. I was accepted for finance by them straight away, because I had to purchase a new wheelchair for myself. I had to phone them and ask for my account to be cl... See more

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Rated 5 out of 5 stars

I was a bit stressed out trying to paid this month payment but my mum got rush away to hospital and never really when into work so was down on wages Sharron was brilliant big wait lifted of my shoulde... See more

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Rated 5 out of 5 stars

Yvette was very polite handled my query fantastic, checked on my outgoings to see if there was anything she could do to help in anyway, you have a good team member there make sure you treasure Yvette.... See more

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Rated 5 out of 5 stars

Richard made my day!! He listened to all my woes and found a way to instantly bond with me by being able to relate, showing compassion and empathy. He understood the immense pressure i am in and he s... See more

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Rated 5 out of 5 stars

The fact yvette was a woman after my own heart ❤️ As I was from a customer service background she handled the call as i would of, being completely through and explaining all avenues with empathy... See more

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Rated 5 out of 5 stars

Excellent customer service, very helpful and understanding when and if you run into difficulties financially. They give you options of how you can pay, as a temporary measure, which is very helpful.... See more

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Rated 5 out of 5 stars

Hi After calling several times the past few days I was able to get to the bottom of my problems logging into my account thanks to Andrew I can’t thank you enough for sorting the problem out... See more

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Rated 5 out of 5 stars

The ladys i spoke to at snap finance Was really helpful on lady was called sharron and she couldn't help me enough with the problem i had as i needed to pay every 2 weeks and she sorted it out strai... See more

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Rated 5 out of 5 stars

Needed a new recliner sofa due to have had surgery. Snap finance helped me to buy the sofa and it was very easy application and straightforward. I love the fact you have an option of 4 instalment int... See more

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Rated 3 out of 5 stars

1st time using snap was fine all went through without a hitch. 2nd time, ordered furniture from a company advertising the goods as solid wood. Found the exact same cabinet for much cheaper on a... See more

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Rated 5 out of 5 stars

Yvette was really helpful, kind and non-judgmental of my situation. She offered amazing advise and I came off the phone feeling relaxed about the situation. SnapFinance as a whole is an amazing co... See more

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Rated 5 out of 5 stars

I have had a very positive experience with snap because of the contact from Sharron. She took my initial message and continued to deal with me the whole time.... A few weeks as I am not good at contac... See more

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Rated 5 out of 5 stars

My experience in dealing with Snap Finance was absolutely amazing. Never would I have thought that someone would be so compassionate with my financial situation. The customer service representative ca... See more

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Rated 3 out of 5 stars

Until today, I would have given 5 stars. Then today, despite my monthly payment having been taken on the 5th September, they couldn't take it. My payment of a missing payment on Thursday 11th Septem... See more

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Rated 5 out of 5 stars

What an amazing service, the people at the end of the phone, have amazing people skills and are only to pleased to help in anyway they can. Superb customer service skills with great understanding of t... See more

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Rated 5 out of 5 stars

I spoke to Maria today who was really helpful with my enquiry, she was very polite and answered my all questions I havnt been with snap for long but very pleased with the customer service side of thin... See more

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Rated 5 out of 5 stars

Outstanding Customer Support! I had a dispute regarding a purchase, and Snap Finance handled everything quickly and efficiently. Their response time was incredibly fast, and I felt supported througho... See more

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Rated 5 out of 5 stars

Was able to help me get back on track with my payments after falling behind because of unforseen circumstance.

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Rated 5 out of 5 stars

Listen when you speak to them, process is quick almost instant. Deal with quite a few company selling different ranges.

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Rated 5 out of 5 stars

Just to make clear this 5 * rate is for you, Snap Finance and not for Mobility scooter Plus. Thank you for being with me all this time and helping me with good will gestures any time it occurred.... See more

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Rated 5 out of 5 stars

I found everything about Snap Finance incredibly easy and straightforward to use. I ordered items and delivery was 2 days later. I will be recommending them to family and friends

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Rated 5 out of 5 stars

Absolutely over the moon with this company bought my three piece through these and were amazing from first to last payment ... highly recommended

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Rated 5 out of 5 stars

These guys have always been there for me when I’ve needed them to finance my mobility needs, my mobility scooter needed replacing and these were my go to to help me

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Rated 5 out of 5 stars

Yvette was absolutely brilliant to speak too. So understanding! Made me feel at ease on call and handled everything professionally.

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Rated 5 out of 5 stars

Snap finance is a great way to buy the things you want I have used them twice great company thank u and I will be using them again

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Rated 5 out of 5 stars

Snap finance are honestly brilliant,staff always happy to help,my recent enquiry was dealt with in a kind and proffesional manner

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Rated 5 out of 5 stars

So easy to set up and easy to keep on top of your balance. I paid my loan off early without any penalties which is great and my loan was 0% interest as well. Would recommend to anyone.

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Rated 5 out of 5 stars

Excellent service well explained and the app is so easy and quick to work. Customer service very helpful.

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Rated 5 out of 5 stars

So helpful customer service Maria helped me for sorting out my loan thank you very much guys

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Rated 5 out of 5 stars

I spoke to a lady called rebekah she was really helpful and understanding i really appreciate all her help

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Rated 5 out of 5 stars

Absolutely brilliant company you make it so easy to purchase goods I could not normally afford customer service amazing thankyou snap will definitely use you again hopefully for carpets fully recomme... See more

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Rated 5 out of 5 stars

Snap finance is a life saver, when I needed a new sofa the most and couldn't afford to buy one out right and with bad credit, snap finance gave me a chance, a chance that not many other finance plac... See more

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Rated 5 out of 5 stars

I applied online, they say immediately if you have been accepted with the credit amount available to you. I then visited the store I was buying from, chose my items, the paperwork is straight forw... See more

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Rated 5 out of 5 stars

As a new retailer of snap finance i have 10000 questions all of the time and our account Manager Tony Constable never fails to help us with every single one! He absolutely goes above and beyond no mat... See more

Rated 5 out of 5 stars
Invited

Snap finance has help me to start building my credit score bk up again, without this company I wouldn't have a new sofa or bed and will be getting a wardrobe next 😅 No hassle and great customer... See more

Rated 5 out of 5 stars

I totally trust snap i have been using them for a number of years now it's honestly a breath of fresh air to deal with a company you can forget is there as everything just goes out of the bank no pro... See more

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Rated 5 out of 5 stars

I was so grateful to Snap Finance, until I had I was using up to eight cushions to prop myself up on my sofa because of the extreme pain in my lower back. Once I got approved for a loan from snap fi... See more

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Rated 5 out of 5 stars

Had a great conversation with Sharron from snap finance payment team. Sharron was very helpful and understanding . Best finance company I have ever dealt with. Many thanks Andria

Company replied

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Company details

  1. Financial Institution

Written by the company

Financing from Snap helps merchants help their customers. Empower your customers today with finance from Snap Finance. Join now.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great support

Got into a bit of financial bother after having to give up work due to health reasons.
The team were really supportive and helped me work out a plan to get me back on track
Thank you

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

The payments links they sent over the text doesn’t work and I have requested call backs few time and never received a call. Now they are blaming me that I missed payments. I have sent all the screenshots of the errors i got using the link provided by them still they wouldn’t consider that. I have cleared everything and closed the account so that I don’t have any hassle. Even though their payment links doesn’t work they have updated in my credit file that I missed the payment. What a shame. Worst customer service

October 16, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hello Manohar Kosaraju,

Thank you for your review; I am so sorry to hear about your negative experience.

We assure you that want to get this issue resolved for you as soon as possible, so we’d like to raise a formal complaint on your behalf. In order for us to do this, please could you either call us on 03300 109381 or email us at complaints@snapfinance.co.uk so we can take your details and begin the investigation.

Many thanks, Snap Finance.

Rated 5 out of 5 stars

Outstsnding…

Snap finance are honestly brilliant,staff always happy to help,my recent enquiry was dealt with in a kind and proffesional manner

October 6, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Julie, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 2 out of 5 stars

Customer service a bit lacking

The process of applying is straightforward but there are a couple of negatives for me.
The app frequently doesn’t work and gets stuck on the login screen.
Customer service isn’t great. I used the chat function to try to sort a more complex query about a wheelchair purchase and the agent was really unhelpful. No care for customer service and certainly no going the extra mile to find a solution. Luckily the company where I am purchasing a wheelchair was much more accommodating!

October 3, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good afternoon Lina, thank you for your review and I am sorry to hear of the issues you have been facing. Unfortunately, we have been unable to locate your account with the details provided, so we have submitted a request for more information.
Alternatively, please feel free to give us a call on 03300 109381 so we can look into resolving your issue for you as soon as possible. Many thanks, Snap Finance.

UPDATE 07/10/2025

Good morning Lina, thank you for submitting the request for more information. We can see you have raised a formal complaint and our complaints team will be in contact with you in due course. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Was able to help me get back on track…

Was able to help me get back on track with my payments after falling behind because of unforseen circumstance.

September 29, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Linsay, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Excellent service well explained and…

Excellent service well explained and the app is so easy and quick to work.
Customer service very helpful.

September 29, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Colin, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Absolutely brilliant company you make…

Absolutely brilliant company you make it so easy to purchase goods I could not normally afford customer service amazing thankyou snap will definitely use you again hopefully for carpets fully recommend

September 30, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good morning, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

I spoke to a lady called rebekah she…

I spoke to a lady called rebekah she was really helpful and understanding i really appreciate all her help

September 29, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good morning, thank you for your 5* review. We have passed on your feedback and are so pleased to hear you were happy with the service provided. Many thanks, Snap Finance.

Rated 1 out of 5 stars

Charged After Account Settled

I cleared my account balance with Snap Finance on 22nd September after speaking with an advisor who confirmed everything was settled. I even received a confirmation email stating my account was fully paid off. Despite this, Snap Finance still took a further payment of £749.50 on 25th September.

I have tried to contact them, but it has been extremely difficult to get a response and today they said they can not help and no one "is available". This is a serious issue — once an account is confirmed as settled, no further money should be taken. I am now chasing them for a refund that should never have been necessary in the first place.

This experience has caused me unnecessary stress and inconvenience, and I cannot recommend Snap Finance based on how poorly this situation has been handled.

September 25, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good morning Nas, thank you for your review and I am sorry to hear of the issues you have been facing. Unfortunately, we have been unable to locate your account with the details provided, so we have submitted a request for more information.
Alternatively, please feel free to give us a call on 03300 109381 so we can look into resolving your issue for you as soon as possible. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Listen when you speak to them

Listen when you speak to them, process is quick almost instant.
Deal with quite a few company selling different ranges.

September 12, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Susan, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare. They rob you of all your money. I ve been paying my 70 pounds a month and my balance never went down. Now they threatening me with default. I emailed them numerous times to resolve the issue but its clearly a computer replying so we getting nowhere. Avoid at all cost. You wont get a single pence from me anymore you bunch of thiefs.

September 26, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good morning Peter, thank you for your review and I am sorry to hear of the issues you have been facing. Unfortunately, we have been unable to locate your account with the details provided, so we have submitted a request for more information.
Alternatively, please feel free to give us a call on 03300 109381 so we can look into resolving your issue for you as soon as possible. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Helpful in difficult situations and…

Helpful in difficult situations and friendly service

September 22, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Bronwyn, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Snap finance is a great way to buy the…

Snap finance is a great way to buy the things you want I have used them twice great company thank u and I will be using them again

September 22, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Chloe, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 1 out of 5 stars

Not helpful at all

September 21, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good Susan, thank you for your review and I am sorry to hear of the issue you have been facing. Unfortunately, we have been unable to locate your account with the details provided, so we have submitted a request for more information.
Alternatively, please feel free to give us a call on 03300 109381 so we can look into resolving your issue for you as soon as possible. Many thanks, Snap Finance.

Rated 5 out of 5 stars

These guys have always been there for…

These guys have always been there for me when I’ve needed them to finance my mobility needs, my mobility scooter needed replacing and these were my go to to help me

September 18, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Adie, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

My problem was dealt with in no time…

My problem was dealt with in no time very helpful in every way thank you masons

September 19, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Good morning, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

Rated 5 out of 5 stars

Helpful

Helpful, great communication and a quick turnaround, thank you

September 19, 2025
Unprompted review
Snap Finance UK Ltd logo

Reply from Snap Finance UK Ltd

Hi Jon, thank you for your 5* review. We are so pleased to hear that you are happy with your experience with us. Many thanks, Snap Finance.

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