Skynet Worldwide Reviews 645

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction with various facets of the company's services. The delivery service is a major point of concern, with reviewers consistently reporting issues. Consumers are also unhappy with the overall service provided. People have also expressed their frustration with the company's contact methods and customer service. The location is another area where consumers have voiced negative opinions, further contributing to the overall negative sentiment. The strong consensus across these topics indicates a widespread and consistent negative experience.

Based on these reviews

Rated 1 out of 5 stars

Worst and worst experience with this company, they guys are pathetic and laiers and i wish that uae government banned these type of companies, they waste my weeks and didn't recieve anything. Please d... See more

Rated 1 out of 5 stars

I am receiving poor service from the courier company. I have submitted my license renewal request 29 Sept 2025, to date I have not received the delivery. I did contact Skynet on 9 October, they pr... See more

Rated 1 out of 5 stars

Liars! They say they deliver on certain days and they don't. I don't mind paying for customs but atleast call me and plan it in with me. They're making up so many lie's. Eventually I called myself... See more

Rated 1 out of 5 stars

Had me on hold till the 17h00 when they dropped the call and try to call back and automated answering that the office hours are from 08h00 to 17h00. They have a problem with get my order to me for ov... See more

Rated 1 out of 5 stars

This really worst from agent to management. Agents doesnt even know how to talk. Sarah from call center very rude. Confirming delivery time to customer and the end they are telling they are not be abl... See more

Rated 1 out of 5 stars

I was expecting my package on Friday, but the status showed “Unsuccessful delivery” even though I was at home all day (I work from home). The driver didn’t attempt to contact me, and I struggled... See more

Rated 1 out of 5 stars

Skynet service is truly poor and they dont seem to care irrespective of their reviews. I hope service providers realize thisband choose other couriers for their customers. No one deserves their level... See more

Rated 1 out of 5 stars

This is a horrible delivery company. They don't answer phones. They don't respond to emails. Their Watsapp chat doesn't work either since nobody responds. How are they still in business. Loaded a parc... See more

Rated 1 out of 5 stars

driver left one box out of 3 supposed to be delivered phoned sky net waited ten minutes to get someone to answer they put me on hold to talk to driver wited 30 minutes listnening to music ten pushed... See more

Rated 1 out of 5 stars

I’ve been waiting for my package for weeks, and Skynet has failed to deliver it. The tracking status is either stuck "on hold" or not updated at all, with no explanation. Worst of all, Sk... See more

Rated 3 out of 5 stars

0! WORST courier company ever! All lies and my parcel that's been 'on delivery' for 4 days is still nowhere in sight. PLEASE STOP USING SKYNET or you're going to lose business! UPDATE: Parc... See more

Rated 1 out of 5 stars

Useless, Poor service not picking up phone's, they blocked my number. I tryed phoning them using Private no still no answer.. Emails ignored, WhatsApp not working.. Still waiting for my parcel never d... See more

Rated 1 out of 5 stars

The worst shipping company I have ever experienced. Truly a disappointment. I tried to get information about my package for 2 weeks, but no one ever responded. Their tracking system is terrible and ne... See more

Rated 1 out of 5 stars

The worst courier company ever is Skynet courier. They don't take calls. They don't attend to your watsapp messages and there is no update for 3 days now. Im sick and tired of waiting Fer my parcel to... See more

Rated 1 out of 5 stars

Parcel does not arrive on time. It keeps going onboard for delivery then "Unable to deliver" as they ran out of time. Customer service is emotionless. They do not care and they are unprofessional. Not... See more

Rated 1 out of 5 stars

Hopeless service and communication. It took them 6 days to deliver after shipment reaching destination. Everyday their online tracking system showed that delivery attempted. But I was talking to them... See more

Rated 1 out of 5 stars

WORST courier company EVER! All lies and my parcel that's been 'out for delivery' for days is still nowhere on sight. Amongst other courier campanies, this looks like it's managed by a bunch of 5yr... See more

Rated 2 out of 5 stars

"You've reached SkyNet worldwide express. Kindly note, calls may be recorded for training and monitoring purposes. Please hold and we'll be right with you." If you want to hear this on loop for an... See more

Rated 1 out of 5 stars

If I could give no stars I would. Their communication is non-existent through all channels THEY suggest you use. Not even Vodacom can get a hold of them. It is beyond me how big companies still use th... See more

Rated 1 out of 5 stars

Terrible service, first they say shipment is out for delivery and never turn up, then when I complain they said they didnt have time and now after 3 days they refuse to communicate. If Sports Direct... See more

Rated 1 out of 5 stars

I am extremely disappointed with SkyNet Worldwide’s handling of my parcel. It arrived in London on 17/07/2025, yet after multiple calls and reassurances, the parcel has still not been delivered.... See more

Rated 1 out of 5 stars

I have been waiting for my order since last week friday l had to track my parcel and its says bad address that time the driver didn’t even bother to call me,on Saturday l had call them to ask about... See more

Rated 1 out of 5 stars

Your service sucks please other delivery companies they deliver on time , i think your drivers will be high on drugs .How can they come twice and turn back at the gate without doing the job.Ive been w... See more

Rated 1 out of 5 stars

After waiting for 5 days, The parcel was delivered on 13 at the wrong house I only got the parcel on the 14th when the lady from that house came to me saying the parcel was delivered at her place.... See more

Rated 1 out of 5 stars

I had an absolutely terrible experience with Skynet Worldwide. They clearly promised delivery on a specific date, and then completely failed to deliver. When I checked the tracking, it misleadingly... See more

Rated 1 out of 5 stars

Terrible company, they say they sent an invoice but didn't, call and leave a message without a tracking number and when I call them cannot find my tracking details. When I call them they do not answer... See more

Rated 1 out of 5 stars

Second time dealing with skynet. I get a text now at 20.00 to say my delivery failed. Why did it fail? I been home all day. I specifically asked vodacom not to use your company because of bad service.... See more

Rated 1 out of 5 stars

This has been the worst experience I’ve ever had in my life – truly the worst customer service I’ve ever dealt with. There is absolutely no credibility, no support, and no professionalism at all. C... See more

Rated 1 out of 5 stars

Worst courier service in SA. My package has been sitting in their warehouse over a week now, NOBODY answers the phone. I held on for over and hour with still no resolve. They respond to you via watsap... See more

Rated 1 out of 5 stars

worst delivery service available.. avoid at all cost.. you can barely hear the customer service agent, when you pay duties the system is old and out dated .. it takes up to 72 hours for them to get pa... See more

Rated 1 out of 5 stars

This company is terrible -- do not go through them. My current package is lost in the ether and it's tracking number pulls up nothing on their site. Yet they have the gall to text and say I owe duty... See more

Rated 1 out of 5 stars

its been 23 days Skynet didn't deliver my parcel always sone excuse its been sitting in Melbourne from last 15 days at their hub and very nice excuse due to weather they cant deliver my parcel and th... See more

Rated 1 out of 5 stars

if i can give 0 starts i would have the worst company ever they take so long they always put packages on hold they are the abosolute worst don’t trust them they will ruin ur business

Rated 1 out of 5 stars

The worst thing ever I called to ask about late order they didn’t answer for 6 days they hang up on my everytime until they answered and he was very rude he even said I don’t know go call the people t... See more

Rated 1 out of 5 stars

Ordered through temu and they used sky net and my order status says delivered but i neverr received my package and the dont answer emails and pick up their calls Such a horrible courier sies

Rated 1 out of 5 stars

Was on the phone 29 minutes, from caller number 42! Dealt with better courier services that are not branded, they were more efficient and delivered professionally. Shein should not use you.

Rated 1 out of 5 stars

Neither their phoneline or email address seem to work? very scammy vibes - honestly disappointed in ASOS for using such an awful carrier

Rated 1 out of 5 stars

Despite multiple follow-ups, your team has been unable to trace my parcel or provide me with accurate information about its location and status. This lack of transparency and accountability is highl... See more

Rated 1 out of 5 stars

Horrible experience the worst delivery ever we got the express delivery but our package still hasn’t arrived it has been 2 weeks very disappointing

Rated 1 out of 5 stars

Absolutely horrific to non existent client service. No follow ups, no replies to email, no calls returned despite numerous attempts. DO NOT USE THIS COMPANY

Rated 1 out of 5 stars

Ordered Charlotte Tilbury online on the 1 May 2025, its now 22 September, no order. I contacted Global Express / Sky Net by phone On 10 and 19 May explaining I was flying to... See more

Rated 1 out of 5 stars

they charge 3x normal amount for packages, it is ridiculous! I always set up a time for delivery so I pay at the door but they hold the package like a hostage until you pay of their outrageous rates!... See more

Rated 1 out of 5 stars

Overnight delivery took 5 weeks and was only 'that soon' because our customer queried where their delivery was, which we had stupidly trustingly believed that by booking an overnight delivery had in f... See more

Rated 1 out of 5 stars

If it were possible I would give them a big fat 0 for their useless service. Skynet does not care about a customer and in my opinion their delivery guys are just down right lazy to go that extra mile... See more

Rated 1 out of 5 stars

WORST COURIER IN SOUTH AFRICA Two years in a row they failed to deliver my car license. A year ago I had to drive to Natis in Centurion to collect it, this year to Elandsfontein. On both occasions the... See more

Rated 1 out of 5 stars

The worst experience ever. I am also dissapointed that a strong company like Vodacom makes use of one of the worst courier companies in South Africa. This is the third day that they message me that my... See more

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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Logistics Service

Information provided by various external sources

We are the world’s largest independently owned express courier network, with over 1000 offices in 209 countries! Follow us for Job vacancies in our UK branches.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

645 reviews

5-star
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1-star


Rated 1 out of 5 stars

I am receiving poor service from the…

I am receiving poor service from the courier company. I have submitted my license renewal request 29 Sept 2025, to date I have not received the delivery. I did contact Skynet on 9 October, they promised delivery on 13 Oct before 11:00, I did took the morning off at work to ensure I am at home for the scheduled delivery. I left for work at 13:00, still not sign of the delivery. I am working 85 km away from home. By 14:00 the driver called me requesting the address for delivery?, I did send him a pin location. At 16:30 he called me again and said he had to change his scheduled but will still deliver, I even arranged with him and my Neighbour to accept the delivery. To date I have not received the delivery and cannot use the vehicles as the discs have already expired.

October 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst and worst experience with this…

Worst and worst experience with this company, they guys are pathetic and laiers and i wish that uae government banned these type of companies, they waste my weeks and didn't recieve anything. Please don't use there services.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

I'me very impressed with Skynet

I'me very impressed with Skynet, after reading some reviews I was very concerned initially waiting for my package from Pakistan to arrive so I only thought it right to give my feedback as they where exceptional from the day the package was sent until delivery, I was kept informed every step of the way using the tracking system, I called them on two occasions and they where polite and quick to get through to, the lady on reception was very informative and kind as where the customer service's when my package was held up fir a few days whilst going through customs, I even sent an email enquiring and they responded the very next day, my package was undamaged and handed over to DPD for its final journey and they where quick and kept me upto date with every move on the Skynet tracking aswell as DPD tracking, I couldn't fault it, I will definitely be using Skynet again and one of the best couriers I've used and delt with. ⭐️⭐️⭐️⭐️⭐️ and most recommend.

October 11, 2025
Unprompted review
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Rated 1 out of 5 stars

HORRIBLE SERVICE

Liars! They say they deliver on certain days and they don't. I don't mind paying for customs but atleast call me and plan it in with me. They're making up so many lie's.
Eventually I called myself and have been waiting for 3 hours now, for what exactly? To pick up the packages myself at the warehouse 40 minutes away from home in the evening because delivery time is closed even tho they promised to deliver themselves today!

Senior Mohamed and customer service Ibrahim need to be cleared from their positions, I've never worked with onproffesional people like them before. They have no idea what they're doing.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service and Unprofessional Conduct

Despite multiple follow-ups, your team has been unable to trace my parcel or provide me with accurate information about its location and status. This lack of transparency and accountability is highly concerning, as I entrusted your company with this delivery.

What makes this situation worse is the manner in which my inquiries were handled. During one of my calls, the representative abruptly hung up the phone on me. This behavior is both unprofessional and disrespectful, adding unnecessary frustration to an already disappointing experience.

September 30, 2025
Unprompted review
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Rated 1 out of 5 stars

In Limbo - neither delivered or returned and radio silence from Sky Net

Ordered Charlotte Tilbury online on the 1 May 2025, its now 22 September, no order.

I contacted Global Express / Sky Net by phone On 10 and 19 May explaining I was flying to Japan on the 21 May and would not be available for 16 days to pick it up if delivered.

On the 20 May I was informed my parcel had not been released from customs and that they would contact me back before I left. I never heard back.

As I was waiting at Sydney Airport on the 21 May I received a message my package had been delivered in Canberra. I rang Sky Net / Global Express at 12:26 and asked if they could leave my package at the Dickson Newsagency and I would collect it on my return. I was told that it was not up to the postal courier but the collection spot. I called Dickson Newsagency who didnt mind when it got collected.

I returned to canberra and went to collect my parcel on the 10 June. I was told by the Newsagency collection point the Courier, Global Express, had collected my parcel one week after failed delivery and that it is the decision of the courier service if they leave the package with them.

I called Global Express / Sky Net. I was told my package was still in Sydney. The customer service person raised an investigation and explained my Parcel would be sent to me again.

On the 11 July I followed up on the investigation and status of my parcel via the Chat feature and was told nothing had changed. Staff could not give me any details on the status of my investigation and stated nobody knew if my package was being returned or was being redilivered. I was given a 13 hundred number which hung up on me multiple times.

On 16 July I followed up again and was told my parcel was being returned. I was told the outcomes of the investigation were unknown. I was told to send an email.

On 21 August I sent an email to customer care and provided the tracking number. I still have no idea where my parcel is, what is happening with the investigation or when Charlotte Tilbury will be able to refund my purchase.

I have followed up twice, 12 September and 22 September on my order and what is happening with it. Sky Net have not responded.

Whether over the phone, via their chat feature or by email Sky Net do not respond and do not follow up on complaints, their own investigations, returns or failed deliveries. I have been told multiple different stories and reasons for the failed delivery and still the package has not been returned.

Im left in limbo, I cannot get a refund from Charlotte Tilbury and I cannot have my package delivered.

Linda

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

The worst courier service ever

The worst experience ever. I am also dissapointed that a strong company like Vodacom makes use of one of the worst courier companies in South Africa. This is the third day that they message me that my package will be delivered before 5 pm. They confine me to home on false promises.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

What a worst experience I am having

What a worst experience I am having, it's been 4 days and I'm waiting for the product I ordered from RDX sports, already made 6 calls to the customer care of Skynet each time same answer that it's out for delivery, yet here I'm writing a review while waiting for it.

September 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Worst customer service

This really worst from agent to management. Agents doesnt even know how to talk. Sarah from call center very rude. Confirming delivery time to customer and the end they are telling they are not be able to delivery parcel at that time and will charge 250aed for special delivery. If i can just post all the screenshots you will be shock on how they are handling customer complaints you will all be shocked

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

I was expecting my package on Friday

I was expecting my package on Friday, but the status showed “Unsuccessful delivery” even though I was at home all day (I work from home). The driver didn’t attempt to contact me, and I struggled to reach customer service via WhatsApp.
After emailing, I received an apology, but now they’re trying to rearrange delivery for Monday. Since they operate on Saturdays, the initial failure has created an even bigger inconvenience

If you can avoid using them, avoid at all costs.

Update ***
They promised I would receive the parcel by Monday. I have this written in email that it would be delivered by Monday. They are giving generic messages and tracking has not been updated on the site. Really please avoid them.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

The worst shipping company

The worst shipping company I have ever experienced. Truly a disappointment. I tried to get information about my package for 2 weeks, but no one ever responded. Their tracking system is terrible and never updated. After 2 weeks of sending emails, I finally found out that my package had been left under the trash bin. That day I was home all day (because I work from home!). They didn’t even bother to ring the doorbell—just dropped it and left. Even if I hadn’t answered the door, what kind of logic is it to leave a package under a trash bin without any notice? Of course, my product was either stolen or thrown away…

August 19, 2025
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Rated 1 out of 5 stars

This company is terrible -- do not go…

This company is terrible -- do not go through them. My current package is lost in the ether and it's tracking number pulls up nothing on their site. Yet they have the gall to text and say I owe duty on the package -- even though I can't track it in their system.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

I have been waiting for my order since…

I have been waiting for my order since last week friday l had to track my parcel and its says bad address that time the driver didn’t even bother to call me,on Saturday l had call them to ask about my order they said they don’t deliver on Saturday so l will get my order on monday so l have been waiting since then on traker it says bad delivery.l dont understand this its been 4 days wait.

I don’t understand why the driver has poor communication this is so unprofessional

July 25, 2025
Unprompted review

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