Skills Holidays Reviews 2,073

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly website and straightforward booking process. Many consumers highlight the outstanding service provided throughout their holidays, from the initial booking to the coach journey and hotel stay. People also value the friendly and helpful staff, who go the extra mile to ensure a pleasant experience. Consumers consistently praise the drivers for their excellent service, knowledge, and friendliness. They also appreciate the well-organized trips and the high standard of accommodation. Many reviewers mention enjoying the overall atmosphere and camaraderie among fellow passengers, making for memorable and enjoyable holidays.

Based on these reviews

Rated 5 out of 5 stars

1 day visit to Hampton Court Palace. Excellent experience. Picked up promptly, very nice coach, driver courteous, helpful and caring. Dropped off as close as he could to the entrance, clear instruc... See more

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Rated 5 out of 5 stars
Verified

Used Skills previously and booked on line and via telephone, staff very helpful and polite and so easy to book. Selection of day trips very good especially Christmas markets. Will keep using Skills f... See more

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Rated 5 out of 5 stars
Verified

i made my booking on a last minute whim . Just returning from a break in Northumberland i had decided to book on another for 2026. OUREXCELLENT DRIVER ON THIS TRIP HAD GIVEN US AN OPPORTUNITY... See more

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Rated 5 out of 5 stars
Verified

Our driver and courier, Yanni and Phil, were great. Both very friendly, helpful and knowledgeable, they answered all of our queries and were full of useful additional information. Our fellow passeng... See more

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Rated 5 out of 5 stars
Verified

The tour was great and the accommodation was first class The two drivers were friendly, cheerful, helpful and polite, but if they could have let the passengers know about the places of interest t... See more

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Rated 5 out of 5 stars
Verified

Trina and Iain were great Skills representatives and drivers. They gave lots of commentaries regarding the trips, and made the journey more of an adventure. I was well looked after and enjoyed every... See more

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Rated 5 out of 5 stars

Just had a fantastic holiday on the Shetland Isles. Dramatic scenery and weather, luckily most of the time we were off the coach it didn't rain too much. We had a fantastic guide for three days call... See more

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Rated 4 out of 5 stars
Verified

Coach Journey to Treasure of Tuscany was fine for us. Great driving team with Iain and Trina. Always on time everywhere, attentive and polite. Overnight stay in Dijon was a Holiday Inn Express, which... See more

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Rated 5 out of 5 stars
Verified

Staff are always helpful and having booked day trips and holidays over the last 10 years can safely say they are a trustworthy company to deal with.

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Rated 5 out of 5 stars
Verified

Just booked our Christmas Holiday break with Skills. Having been away with this company before we have no hesitation in recommending them. Nothing is too much trouble and the standard of service from... See more

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Rated 4 out of 5 stars
Verified

Excellent coach's and drivers , who are friendly and informative, along with comfy homely hotels , make for a perfect and comfortable break from the norm. I've had a few short breaks with Skills and n... See more

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Rated 5 out of 5 stars
Verified

A trip to Ireland was the latest of many trips that we have enjoyed with Skills although we had rain for 50% of the week. We were looked after by our delightful driver, Tina, who made us feel safe at... See more

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Rated 5 out of 5 stars
Verified

It was just fantastic tour of Austria with brilliant coach drivers Iain and Trina. Weather brilliant luckily and the Alps and Alms Festival absolutely superb. Thank you

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Rated 3 out of 5 stars
Verified

Good tour and itinerary let down by the choice of hotel. The Adamton house hotel rooms are very basic with very little decoration, The rooms were nor serviced during our 4 night stay. Food was serve... See more

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Rated 5 out of 5 stars
Verified

Had a wonderful trip to Highgrove and a magnificent afternoon tea. Our driver went above and beyond for us, as we were the last Tour around the gardens that day and, running a little late, we asked if... See more

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Rated 5 out of 5 stars
Verified

Easy to navigate website. Plenty of information about each coach tour we looked at. The forms were not complicated to fill in, self explanatory. The pick up points were convenient. Deposit and op... See more

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Rated 3 out of 5 stars
Verified

We have never travelled on so cold a bus. Although we asked the conductor and the driver to turn off the air conditioning ,it may have been reduced, but it remained on. Although it was very warm outsi... See more

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Rated 4 out of 5 stars
Verified

The lady I spoke to was very friendly and helpful. She answered all my questions and was extremely knowledgeable. However when we received the information about pick up times some 6 days before we wer... See more

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Rated 5 out of 5 stars
Verified

Usually when you try to book or buy something on line you hit stumbling blocks ie postcode not recognised because it is outaide the UK. This did not happen with your website. TY

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Rated 5 out of 5 stars
Verified

Easy booking, reasonable prices, great choice of places to visit Friendly and helpful staff Would definitely recommend

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Rated 5 out of 5 stars
Verified

This was the first time I have contacted Skills for a coach holiday, or any coach holiday come to think of it . Wendy was very helpful, friendly and professional. She went the extra mile to secure s... See more

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Rated 5 out of 5 stars
Verified

Been with Skills a number of times. Never been disappointed. Look forward to doing more trips. Booking in the Derby shop was easy as always.

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Rated 5 out of 5 stars
Verified

Every experience is excellent. My friend and I have been travelling with Skills for many years and it comes highly recommended.

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Rated 3 out of 5 stars
Verified

The office personnel are fine and friendly but only three stars as the date of the trip was changed from a Saturday to a Sunday after booking.

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Rated 5 out of 5 stars
Verified

Graet company been on a few trips over a period drivers excellent well spoken and polite excellent choices where to go around the UK. could more realy do with a little more leg room, found th... See more

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Rated 5 out of 5 stars
Verified

It was very easy to make the booking online from the Skills website and also to make payment by debit card. I received a booking acknowledgement straight away. I have been on several Skills holidays... See more

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Rated 5 out of 5 stars
Verified

Prefer face to face booking when possible. Helen is always very approachable and knowledgeable about holidays and day trips. Branch clean and well merchandised.

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Rated 5 out of 5 stars
Verified

Excellent well organised. Great show, hotel and staff. A big shout out to Paris our driver who was exceptional in every respect. Thankyou everyone

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Rated 3 out of 5 stars
Verified

I booked a day trip to Scarborough with Skills Holidays and overall it was a really affordable way to travel. The coach was clean, had a toilet on board, and our driver Michael was very friendly,... See more

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Rated 5 out of 5 stars
Verified

It's so easy to make a booking. Skills offers good value for money, their drivers are friendly and local pick-up points are a bonus.

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Rated 3 out of 5 stars
Verified

Very rare to be disappointed with skills as been with them every where with them but this last day trip to Cromer was a little disappointing, we were picked up in Arnold 8.10 but bus didn... See more

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Rated 4 out of 5 stars
Verified

Easy telephone call to polite lady who processed my booking and applied the relevant repeat business discount. All confirmed by email invoice. Thanks

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Rated 5 out of 5 stars
Verified

Sights of Snowdonia was an interesting trip. However the bridge arches at Conway Castle were too narrow to allow the coach to pass through.

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Rated 5 out of 5 stars
Verified

Good travel office in the city centre. Plasant knowledgeable staff. Straight forward procedures and full explanations.

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Rated 5 out of 5 stars
Verified

Optimum coaches are the best. Especially when the drinks service is present. That coupled with aircraft seats and friendly staff you cannot go wrong.

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Rated 5 out of 5 stars
Verified

Always happy to help, friendly and informative. We have always found their holidays good value for money. Drivers are friendly understand customer needs and are informative and knowledgeable.

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Rated 5 out of 5 stars
Verified

Great, friendly and professional driver and hostess. Generous time at Malvern Autumn show. Safe and comfortable journey.

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Rated 4 out of 5 stars
Verified

Booked a Scottish holiday with Wendy, she was very polite efficient & helpful. Have dealt with her several times

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Rated 5 out of 5 stars
Verified

We wanted a single room and a double could not book on line , so rang in gentleman was very helpful .

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Rated 4 out of 5 stars
Verified

We haven't traveled yet but it was nice to be able to visit the Derby office to sort out break out

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Rated 5 out of 5 stars
Verified

Always great service...polite drivers ..office staff very obliging..my friend and i have been to Ascot Ladies 14 times..and love every minute

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Rated 5 out of 5 stars
Verified

your driver was very helpful and informative hotel was good and the show was brilliant. all around service was great

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Rated 4 out of 5 stars

Just returned from " The Great Railways of Scotland " overall a good experience enhanced by Andy & Cheryl , if Andy didn't know an answer to a question or facts about the area it probably wasn't wor... See more

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Rated 3 out of 5 stars
Verified

Held up by change of driver before the start of the marathon. Coach had to move elsewhere. Otherwise, would have had a vbetter mark. I was taken ill in Whitby, but that is not your fault

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Rated 5 out of 5 stars
Verified

Very friendly staff,, always helpful,bus was clean and tidy comfortable.

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Rated 5 out of 5 stars
Verified

NORMALLY I WOULD BE SAYING EVERYTHING WAS GREAT BUT NOT THE TRIP THE TO TORQUAY THE HOTEL TREGARN WAS THE WORST ONEWE HAVE BEEN TO THERE WAS NO HEATING AT ALL NOT ANYWHERE THE BEDROOMS WERE FREEZING... See more

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Rated 5 out of 5 stars
Verified

our trip to liverpool/ferry was a blast. our hosts ryan and nat. were just so friendly and helpfulll

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Rated 5 out of 5 stars
Verified

Our driver was excellent Such a good steady drive Happy with the whole days trip

Company replied

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Company details

  1. Bus and Coach Company
  2. Bus Tour Agency
  3. Tour Operator
  4. Travel Agency

About Skills Holidays

Written by the company

With 105 years of experience, the Skills Group is proud to be a family-run business in the heart of Nottinghamshire, providing a range of award-winning coach holidays, specialised private hire and group travel.

As an award-winning holiday operator, Skills operates hundreds of coach tours and day trips throughout the British Isles and Europe. We work hard to guarantee high quality when travelling with Skills. With dedicated holiday booking offices in central Nottingham and Derby and online and over-the-phone booking services, your next holiday booking will never be more straightforward.

 

Alongside its wide range of departures, Skills Holidays provides luxury coach holidays via The Optimum Experience, a premium vehicle offering exceptional passenger comfort, generous legroom, seat-back entertainment on every seat and onboard Wi-Fi. Debuting in 2021, The Optimum Experience continues to be the most popular travel method.

All our holidays are fully bonded by Bonded Coach Holidays guidelines, giving you complete financial protection to travel with peace of mind.

 

Alongside its holidays, Skills continues to operate highly successful, award-winning private coach hire services throughout the East Midlands and beyond. We work in tandem with local sports clubs, schools, educational organisations and many more, providing high-quality service to all. In addition, we work hard to reinvest in our coach fleet, upgrading our vehicles to modern and eco-friendly specifications.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Helpful and polite telephone booking

Helpful and polite telephone booking. Gave good advice.

September 23, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Really good day out kept informed on…

Really good day out kept informed on times and pick ups .

October 20, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Very easy to book online

Very easy to book online, but I had a query which was very quickly sorted when I rang the booking line. Overall always a good experience. In my opinion an exceptional company with caring staff, from the office staff to the drivers etc. Skills will always my first choice.

October 20, 2025
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Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Very pleased with the lady in the…booking and paying

Very pleased with the lady in the skills shop in derby very helpful

October 15, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

NORMALLY I WOULD BE SAYING EVERYTHING…

NORMALLY I WOULD BE SAYING EVERYTHING WAS GREAT BUT NOT THE TRIP THE TO TORQUAY THE HOTEL TREGARN WAS THE WORST ONEWE HAVE BEEN TO THERE WAS NO HEATING AT ALL NOT ANYWHERE THE BEDROOMS WERE FREEZING THE FOOD WAS LESS THAN BASIC OTHER THAN THE YOUNG WAITRESS THE REST OF THE STAFF WERE NOT HELPFULL ,I FELL POORLY ON TEUSDAY TO THE EXTENT WE HAD TO RING 111 BUT NO ONE IN THE HOTEL HELPED I WAS CONFINED TO MY ROOM MISSING THE LAS FEW TRIPS AND THE LAST TWO MEALS ,THE ONLY ONE WHO CARED WAS THE DRIVER ANDYVERY ANNOYING WE WOULD THINK AGAIN ABOUT BOOKING WITH YOU MR CLARK

October 13, 2025
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Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Our driver was excellent

Our driver was excellent
Such a good steady drive
Happy with the whole days trip

October 24, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

It's so easy to make a booking

It's so easy to make a booking. Skills offers good value for money, their drivers are friendly and local pick-up points are a bonus.

October 15, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Booking quick & easy

Booking quick & easy, staff member very helpful & knowledgeable.

October 15, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 4 out of 5 stars
Verified

We haven't traveled yet but it was nice…

We haven't traveled yet but it was nice to be able to visit the Derby office to sort out break out

September 17, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Great trip

Great, friendly and professional driver and hostess. Generous time at Malvern Autumn show. Safe and comfortable journey.

September 16, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 1 out of 5 stars
Verified

No food provide, focus to eat out.

Blackpool illuminations
Everything on the in buffet was gluten free, milk free, nut free, shellfish, strawberry. I had an allergic reaction to eating chips. The meat was unrecognisable as what meat. There was gravy with peas and some kind of veg floating around. Someone said it was stew, it looked like gravy with frozen veg added to it. didnt look like very edible.
If the chef said everything is gluten free then why did I get ill. The bread wasn't gf, the cakes weren't the fishcake weren't. I could see that with my own eyes. I never meet the chef, there was no allergic folder, nothing was labelled at the buffet of chips, meat, gravy, gravy with frozen veg, plain salad, bread, butter, tomato soup, beef soup. The only things labelled but not if gf or milk free. So I eat chip, become ill got an inchy month, took an a strong antihistamine which is on prescription, which I carry on me.

September 16, 2025
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Reply from Skills Holidays

Hi Kay,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience — your health and safety are incredibly important to us. We are in the process of investigating your claims with the hotel.
Please do drop me an email at customer.services@skills.co.uk if you have any further points. Thank you again for your feedback.

Rated 5 out of 5 stars
Verified

Good travel office in the city centre

Good travel office in the city centre. Plasant knowledgeable staff. Straight forward procedures and full explanations.

October 13, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 4 out of 5 stars
Verified

Great staff

Easy to book, with helpful staff

October 13, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Easy booking

Easy booking, reasonable prices, great choice of places to visit
Friendly and helpful staff
Would definitely recommend

October 10, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Staff are always helpful and having…

Staff are always helpful and having booked day trips and holidays over the last 10 years can safely say they are a trustworthy company to deal with.

October 9, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 1 out of 5 stars
Verified

BOOKED HOLIDAY TO LLANDUNO

BOOKED HOLIDAY TO LLANDUNO

YOU CANCELLED IT

TWO WEEKS LATER STILL NOT GOT REFUND

STAFF NOT HELPFUL

September 12, 2025
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Reply from Skills Holidays

Hi Christine,
I can confirm that you have received your refund. This was sent back to a credit card on 28th September.

If you have had any issues, please let me know.

Rated 5 out of 5 stars
Verified

We wanted a single room and a double …

We wanted a single room and a double could not book on line , so rang in gentleman was very helpful .

October 10, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Easy booking

It was very easy to book online

October 8, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

Every experience is excellent

Every experience is excellent. My friend and I have been travelling with Skills for many years and it comes highly recommended.

October 8, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

Rated 5 out of 5 stars
Verified

your driver was very helpful and…

your driver was very helpful and informative hotel was good and the show was brilliant. all around service was great

October 7, 2025
Skills Holidays logo

Reply from Skills Holidays

Thank you for your leaving us a lovely review, it is really appreciated! We are always working really hard to offer our valued customers a truly wonderful time away and am grateful for the feedback you have given. We hope to see you on another tour soon, Joseph

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