Ski Bartlett Reviews 2,366

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service and the high quality of the products. Consumers appreciate the knowledgeable and helpful staff, who provide valuable advice and support. The promptness of the service is also a recurring theme, with many people highlighting quick dispatch and delivery times. People also value the competitive prices and the wide range of products available. The company's commitment to customer satisfaction is evident in their efficient handling of issues, such as quick refunds and helpful communication. Overall, reviewers express high levels of satisfaction with the service and expertise provided, making it a recommended choice for ski equipment needs.

Based on these reviews

Rated 5 out of 5 stars
Verified

Spoke to Colin and found him to be vwry helpful and after checking informed me of what baskets I should order. They arrived and fiitted my ski pokes perfectly.

Rated 5 out of 5 stars
Verified

Delivery was very good, service was great. I asked if they can drill the skis for me as I already have my own bindings, and they did a really professional job. So happy. I bought the skis on Saturday... See more

Rated 5 out of 5 stars
Verified

Fantastic service as always with the team at Ski Bartlett. Easy and secure online ordering with fast and easy delivery. Well packaged and great ski poles. Thanks

Rated 5 out of 5 stars
Verified

They offer great insights into what you need and what you done and when you should progress onto more advanced gear. More special to me is they support ersa and have volunteers who coach at loc... See more

Rated 5 out of 5 stars
Verified

Scarpa NA & it's retailers seemed to have underestimated the demand for new Telemark boots in North America. I found Ski Bartlett through Google, found their pricing and shipping speed to better an... See more

Rated 5 out of 5 stars
Verified

All the staff from owners to employees totally care for anyone needing help, support and equipment to enable the customer to get the right things they need to ski whether on snow or dry slopes. They p... See more

Company replied

Rated 5 out of 5 stars
Verified

Not my first order with Ski Bartlett (overseas delivery), hence I believe my experience is representative. Very user-friendly website interface, followed by a very quick turnaround, processing and del... See more

Company replied

Rated 5 out of 5 stars
Verified

Only bought a Sidas ski boot strap online from Ski Bartlett. Arrived fast no problem . Phoned to ask why I did not receive instructions since the strap came with many fiddly tiny metal nuts screws an... See more

Rated 5 out of 5 stars
Verified

Bought the junior head ski bag to protect my wife's 150cm skis whilst travelling. Most ski bags are too long so happy with this option. Time will tell durability but with skis and poles wrapped in tow... See more

Rated 5 out of 5 stars
Verified

Thank you to Sally & Terry for going above and beyond to help me select my first race ski’s during a busy ski camp week at Norfolk Snowsports club. Thank you both for your support and superb knowledg... See more

Company replied

Rated 5 out of 5 stars

I had great service from an expert, Billy. The fitting took nearly 2 hours. The chosen ski boots were ideal for my foot shape (Atomic and Head) & with shaped inner soles and 4mm lift I came away with... See more

Rated 5 out of 5 stars
Verified

Love Bartlett's. Great store, with huge stock (especially race kit). Terry and Sally are very knowledgeable and always friendly Highly recommend

Rated 5 out of 5 stars
Verified

I was looking for another set of skis for my wife and I, so I had a long chat with Sally who gave great advice and suggestions - nothing too much trouble. I went back a week or so later to check some... See more

Rated 5 out of 5 stars

very helpful staff and good selection of kit Alex did an amazing job of fitting my boots very happy all round

Rated 5 out of 5 stars
Verified

I got exactly what I needed after searching for a while from US stores but coming up with nothing. I was worried about international shipping times but Ski Bartlett put my package on a rocket and set... See more

Rated 5 out of 5 stars
Verified

Excellent service. Broke my ski boots and the team at Ski Bartlett were super welcoming and helpful. I was back on the snowdome slope with new boots on the same day. I especially appreciated that... See more

Rated 5 out of 5 stars
Verified

The Ski Bartlett team were amazing. They done their very best to get my ski boots delivered but unfortunately their courier let them down tremendously. 10 out of 10 though for the team. They listened... See more

Company replied

Rated 5 out of 5 stars
Verified

They had the skis I wanted at a good price. The ordering process was straightforward and included information about the bindings fixing. I rang with a query and they were very helpful. And the skis ar... See more

Rated 4 out of 5 stars
Verified

Order was quick. I struggled to find my parcel and they got the tracking info to me and I managed to find it at a neighbours. Communication to sort this was slow (2 emails and 2 phone calls) which is... See more

Rated 4 out of 5 stars
Verified

Great product from great long established ski retailer. Good price, fast dispatch and delivery, but neglected to put house number on address for courier - simple mistake - no harm done! Thanks Ski B... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service as always. Skis and bindings ordered in the evening and dispatched the next day ready for use at training the following day. Always willing to offer advice and guidance where necessa... See more

Rated 5 out of 5 stars
Verified

Ski Bartlett had the skis i wanted for a great price. Great binding fitting service. Also a really quick dispatch and delivery time. Great service on answering technical questions too. Can highly reco... See more

Rated 5 out of 5 stars
Verified

Dear Ski Bartlett, I have been your customer several times and I find you to be pretty professional. You offer a wide range of products, and from time to time I managed to find great pieces o... See more

Company replied

Rated 5 out of 5 stars
Verified

Really, really great service, do what they say tbey will, always ready with helpful advice and good chat. Thank you!

Rated 5 out of 5 stars
Verified

Excellent service for delivery to Malaysia of a ski & binding set, plus poles. (NB. Although I've been a Ski Bartlett customer in person, this was the 1st time I'd tried out their delivery service). E... See more

Rated 5 out of 5 stars

I had a Marker binding issue (recall) and got in touch to fix it. So glad I contacted Ski Bartlett who were incredible and dealt with the repair of a recalled product quickly and for free! Astounding... See more

Rated 5 out of 5 stars
Verified

Great experience. Purchased a few things that were in stock online. Phoned me up to say the 1 product was actually out of stock. Issued a refund for that product and proceeded with the rest of the del... See more

Rated 5 out of 5 stars
Verified

A great fit and a quality product. They actually fit my hands unlike many gloves that same to have abnormal finger lengths. Quality feel, warm and easy to put on and take off. They don't feel as bulk... See more

Rated 4 out of 5 stars
Verified

Placing my order was quick and easy and it was delivered within a couple of days. Unfortunately, I received the wrong item but I can not fault the team at Ski Bartlett for their efforts in rectifying... See more

Rated 5 out of 5 stars
Verified

Extremely helpful staff, service very quick mailing item out, unfortunately for me item had to be returned as it was too big, but I can honestly say they were very speedy with my refund, it came the n... See more

Rated 5 out of 5 stars
Verified

Excellent customer service with knowledgeable and helpful staff. I bought some skis online and the lady who I spoke to was super helpful. The skis arrived very quickly and were well packaged. Would de... See more

Rated 5 out of 5 stars
Verified

Ordered some replacement Dragon X2 goggle lenses to replace some that I'd badly scratched on a recent trip (which Bartlett's luckily still had in stock as the X2s are no longer produced by Dragon) an... See more

Rated 5 out of 5 stars
Verified

Great response time. A ski pole broken in training replaced within 24hrs direct to slope ahead of a club National race. Thank you Team Bartlett 👏👏👏

Rated 5 out of 5 stars
Verified

Prompt delivery. Sizing was accurate. We went by dimensions (not age) on the website and the fit was right. We were worried it might be small but perfect size and deliver so prompt we had time to retu... See more

Rated 3 out of 5 stars
Verified

Price and product were amazing however the communication regarding the delivery was horrendous. I had no idea when they were due, tracking was unavailable and I was not informed they had been delivere... See more

Rated 3 out of 5 stars
Verified

Overall the website has variety of ski equipment which is good. but after payment was made, I have received an email told me I can't have the ski I have ordered because it's not available and gives... See more

Rated 5 out of 5 stars
Verified

I ordered some ski poles and socks. They arrived quickly and with free postage which was great. I'll definitely use them again

Rated 5 out of 5 stars

I can’t thank Ski Bartlett enough! It’s very rare to find a business with so much integrity these days not to mention skill. Last year in March I went to get new boots…I’m a women with a size 2.5 foot... See more

Rated 5 out of 5 stars
Verified

Outstanding customer service. Very responsive in both emails and follow up calls to resolve an overseas shipping issue. Once ordered, item was shipped and received within 3 days.

Rated 5 out of 5 stars
Verified

Quick easy pick up of skis, bindings quickly attached and set to correct settings. Friendly staff.

Rated 5 out of 5 stars
Verified

Excellent advice over the phone - very friendly and helpful when choosing boots and then whether to have boot lifters fitted. Fast delivery of the boots and fast fitting the lifters.

Rated 5 out of 5 stars
Verified

Can always rely on Ski Bartlett, great service and quick delivery, always my first choice when updating my equipment.

Rated 3 out of 5 stars
Verified

Couldn't give 4-5 stars as the gloves ordered online were unavailable in the end and the items ended up coming via royal mail (1 week) rather than express delivery (1-2 days) so I received the items p... See more

Company replied

Rated 3 out of 5 stars
Verified

The jacket I received was different to the one listed on the website. I’ve called to let them know they should update the picture for the 2017/2018 season. That being said, great selection of produ... See more

Company replied

Rated 5 out of 5 stars
Verified

Review on the service not the product. Ordered a pair of Patagonia ski trousers to replace an existing pair. Very similar to my 10 year old pair apart from the location of pockets and leg vents.... See more

Rated 5 out of 5 stars

I was greeted with a cup of coffee, and Chris from the start was excellent. I purchased some K2 Anthem 95 BOA boots. These are the fourth pair of boots I've owned. All but my first pair were the wrong... See more

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Company details

  1. Winter sport Store

Information provided by various external sources

Ski Bartlett is a busy independent Ski shop on the Uxbridge Road, (A4020) Hillingdon, West London. We sell everything you could imagine for skiing, but two of our main specialist areas are race and freeski equipment and clothing. With over 50 years of ski experience, we are now one of the UK's most popular independent specialist ski shops. We stock everything you'll need for skiing, catering for the widest range of tastes and ability levels - including ski racers, freestyle skiers, freeride skiers, backcountry skiers, beginners and experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 41% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Prompt service

Prompt service. Ordered item online, delivery 2 working days later. I’m an infrequent customer, but I have used Ski Bartlett before, and the experience is consistent; no hesitation in recommending them.

October 15, 2025
Rated 5 out of 5 stars
Verified

Great service

We turned up one Saturday without an appointment to fit race boots for my daughter. We knew it was a risk but we needed them quickly so figured we could just grab similar ones to her old ones if needs be. As luck would have it, one of the servers had 30 mins free and couldn’t have been more attentive and helpful. Really appreciated their help as did my daughter’s feet! Can’t recommend them enough

October 12, 2025
Rated 5 out of 5 stars
Verified

Delivery was very good

Delivery was very good, service was great. I asked if they can drill the skis for me as I already have my own bindings, and they did a really professional job. So happy. I bought the skis on Saturday and it was delivered on Thursday, in time for me to get on the slops for park night.

October 11, 2025
Rated 5 out of 5 stars
Verified

quick and simple

I ordered some ski poles and socks. They arrived quickly and with free postage which was great. I'll definitely use them again

October 2, 2025
Rated 5 out of 5 stars
Verified

Success

Spoke to Colin and found him to be vwry helpful and after checking informed me of what baskets I should order. They arrived and fiitted my ski pokes perfectly.

September 30, 2025
Rated 3 out of 5 stars
Verified

All fine

Hestra wrist retainer

October 2, 2025
Ski Bartlett logo

Reply from Ski Bartlett

Hello Richie. Thank you for your Trust Pilot review which was very succinct but can you tell me what was wrong with our service on this occasion to warrant a 3 star rating?

Rated 5 out of 5 stars
Verified

Not my first order with Ski Bartlett…

Not my first order with Ski Bartlett (overseas delivery), hence I believe my experience is representative. Very user-friendly website interface, followed by a very quick turnaround, processing and delivery. Timeline to my most recent order was 5 days, from order, to receipt of goods - delivered to a location on the other side of the world (GMT +8). Goods arrived well-packed, without damage, as usual. They continue to be one of my favoured ski equipment retailers, globally.

September 25, 2025
Ski Bartlett logo

Reply from Ski Bartlett

Good morning Zain.

That is so kind of you to write us such a nice review.
We are very pleased that you are happy with your equipment and the speedy delivery.

We always aim to get our overseas orders out as soon as possible.
We look forward to helping you in the future.

Have a great ski season,
All the best,
Terry and The Ski Bartlett Team.

Rated 5 out of 5 stars
Verified

Love Bartlett's

Love Bartlett's. Great store, with huge stock (especially race kit). Terry and Sally are very knowledgeable and always friendly

Highly recommend

September 18, 2025

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