Dave and Lee phoned to say they would deliver in an hour's time. They arrived before that and quickly and efficiently fitted our furniture with care. Very friendly, efficient left no mess. Very pleasing experience. Well done boys 👍

Delivered within the timeframe, very careful and installed with the minimum of fuss. Also very cheerful.

Unfortunately, my initial experience was disappointing, the sofa arrived soaking wet with dirty water, and the delivery team left quite a mess in my home, with no care taken to protect my floors or carpet. 1/5 for delivery.

An inspection was arranged, and I was surprised to find that the person who turned up was only there to clean it. My main concern was the risk of mould contamination, so I had expected a proper assessment, not just a surface clean.

That said, the after-sales support from ScS was excellent. They responded quickly, didn’t try to avoid responsibility, and offered a replacement sofa without any pressure or pushback. While the delivery let the experience down, the way the issue was handled afterwards was very professional — hence the 4 stars.

I also want to mention how helpful the salesman was when we first visited the store (unfortunately I don't remember his name). He was extremely friendly, knowledgeable, and not pushy at all — 5/5 for the sales experience.

I love the sofa and only wish the delivery experience had matched the quality of the product. Thanks to the way ScS handled things, I would be a return customer and just hope lessons have been learned to avoid this happening again.

Rescheduled when asked, excellent communications, delivered on time and setup was very professional - pleasure doing business with

Staff is rude after the purchase, very rude to inform delivery status non helpful and moreover, it was staff mistake and gave us wrong item and then even after staff agreed it was his mistake and he had misunderstood still got no change in furniture and at the time of purchase even he sent all documents to wrong email address. Such a terrible experience with them. Regret to purchase furniture from them.

Although it seemed a long time from ordering to receiving my sofa, I wasnt disappointed when it got here. Sales staff are very friendly and helpful.
My house is rather inaccessible but the team delivered my sofa without complaint. Speedy, efficient service. Thank you

I purchased a sofa almost 2 years ago from scs swansea. I was advised at the time to take insurance and this would cover all accidents and defects. I called scs last week who sent a technician and he confirmed the cushion was not right (it’s flat with no cushioning) not the same as the others and admitted this was a defect!! The cushion is almost flat with nobody sitting on it as opposed to the others which is good! They now tell me it’s perfectly fine and won’t change it! Save the money don’t buy insurance even better don’t go to scs

The boys that delivered delivered with care they were so easy to be around and put with up with ought and made things work ty so much scs

Scs is a very reliable company. When we bought our sofa at their store, we were given the delivery date. They kept giving us real time information about the delivery. On the delivery date, the sofa couldn't enter through the door as it was wider than the door. They were so professional and gave us some helpful hints on how to move it in. They contacted their manager and another date was arranged for the delivery so that the sofa could be detached for it to gain free access to the living room. Now our sofa has been delivered and it was well handled by the delivery guys. I give SCS a huge thumbs 👍 for their professionalism and empathy. Thank you so much

Great experience end to end, in the showroom with comprehensive explanation of the product and finance options, keeping me updated on progress/delivery details and finally from the delivery team themselves who got the sofa in and set up really efficiently, a great pair of lads.

Absolutely Brilliant service can’t fault this company lovely friendly staff from the sales to the delivery drivers excellent service would definitely shop there again in the future Swansea Branch 👍👍👍👍👍 Thank you so much

We were kept updated on delivery times and dates. The delivery driver knew exactly where to come as there is a low bridge on the normal route.
Placing the sofas through the window went extremely well. Drivers were very professional.

Prompt courteous and careful delivery men

friendly lads, kept update .tracking worth every penny very professional thank you ...

David and Scott arrived on time having rang me 45 minutes prior to arriving. Both very friendly whilst remaining professional, which can be difficult with such hot weather. (Gave them a cold can of lemonade each). Were respectful of my home and nothing was marked or damaged. Very efficient, thank you both. By the way loving the corner unit.

Very good service and excellent quality

I was kept informed about my delivery time, the crew were amazing set up the furniture and removed all the packing material

Yes the delivery came on time . Unfortunately I had an urgent thing to do however the drivers waited for my partner to come back . Highly recommend this company 💯
Thank You
So much

Excellent service with scs from order to delivery

Very pleased with my new sofa and chair and the delivery experience was great. Little glitch with finding my address but it’s understandable given the rural location. Good job 👍