ScS Sofas - Bristol Imperial Reviews 1,331

TrustScore 4.5 out of 5

4.6

Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ Bristol, GB


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Rated 5 out of 5 stars
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Called into Bristol branch at Imperial Park and was greeted by Scott. We had a look around, no pressure to buy. Saw a sofa we’d liked but decided to look else where. Called back about an hour later an... See more

Rated 5 out of 5 stars
Verified

We visited the Bristol Imperial store on 4th Sept. We were approached by the salesman Allan, he asked what we were looking for and advised where in the store to look, then left us to view on our own a... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Allan at the Bristol imperial branch. We got caught out by sale prices changing between visits but he made sure we got a sofa we loved at a great price. No hard sell, just... See more

Company replied

Rated 2 out of 5 stars

Good afternoon.ive bought a sofa with you and it came with damage witch the guy came to sort today. What I've got a problem with is that though his done all he can I'm now left with a permanent... See more

Company replied

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Company details

  1. Furniture Store

About ScS Sofas - Bristol Imperial

Written by the company

ScS Sofas

Visit ScS Sofas

The Sofa Specialists

With over 120 years of experience, we’re proud to bring you a fantastic range of stylish and affordable fabric and leather sofas.
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.

Written by the company


Contact info

  • Unit 6 The Junction Imperial Retail Park, Hartcliffe Way, BS13 7TJ, Bristol, United Kingdom

  • 0191 731 3300

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
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Called into Bristol branch at Imperial…

Called into Bristol branch at Imperial Park and was greeted by Scott. We had a look around, no pressure to buy. Saw a sofa we’d liked but decided to look else where. Called back about an hour later and Scott remembered we were there earlier. Bought our sofa and arranged delivery after Christmas. The whole experience was dealt with professionalism and friendliness. Great team!

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new sofa and…

Very pleased with my new sofa and recliner thank you and the two delivery men , they were very good and polite all the time and were very helfull , they were very helpfull towards me , as I had a kidney operation 10 days ago , they put my old recliner in my garden ready to be taken away by my brother to weekend to the tip , so i can say i am very pleased with everything yesterday

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great tracking

Great tracking, kept up to date with arrival time. Respectful on property, put together quickly, clean, tidy, professional and friendly. Thank you

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't have been better

On a boiling hot day, the two delivery lads worked so quickly and efficiently. It was quite a work out for them! Excellent service, excellent product. One very happy customer. Thank you.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery day

I had a call from the guys in the morning giving me rough guide to time they would be with me, which they managed to arrive by.
Both guys were very polite and handled my new settee with great respect.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from Start to Finish

* In store, salesman (Allan) was welcoming, polite, knowledgeable and friendly not pushy or overbearing. He gave you time to think and make choices. Excellent.
* The whole Sales team was very supportive.
* Delivery. The updated arrival time incredibly useful.
* The team was extremely efficient and worked well together.
* Each person had specific jobs to do and so the whole unloading and installing process was completed swiftly.
* Each member of the team was polite, friendly and courteous.

May 23, 2025
Unprompted review
Rated 2 out of 5 stars

Good afternoon.ive bought a sofa with…


Good afternoon.ive bought a sofa with you and it came with damage witch the guy came to sort today.
What I've got a problem with is that though his done all he can I'm now left with a permanent scar on it, so as a first time buyer I've not had the best of experience with the overall thing so I think I'm entitled to some sort of compensation for my upset, I'm not going to leave a review until I hear back from you.
Also I dont want my conversation to others be a bad one as that might put future customers off coming to scs,
I do hope you understand my upset.

April 16, 2025
Unprompted review
ScS Sofas - Bristol Imperial logo

Reply from ScS Sofas - Bristol Imperial

Good Afternoon Alice

Thank you for leaving a review.

I can see that you have previously left the same review. We have responded back to the original review.

As this is being dealt with on the previously review we would ask you kindly if you can delete this review.


Kind regards
Lucy - SCS Social Media Team

Rated 5 out of 5 stars
Verified

We hada great experiance attheBristol…

We hada great experiance attheBristol Imperial Park store- we went in to look dor a new 3 piece suite and we undecided what we were after, wehad a look around and were approached by a member of staff who asked if hecould help , At first we said we were just looiking and he was happy for us tojust browse not pushy at all . When we found a suite we liked he saw us sitting on it and approched us again . He sat down with us and went through everything
With us and was still not pushy at all. Thank you Scott for a lovely experiance instead of the normal stressful experianses we have had in the past.

April 25, 2025
Rated 5 out of 5 stars

Fantastic experience from start to end

Fantastic experience from start to end.

No pressure sales, kept informed all along the process, right up to and including delivery today. Regular emails and text messages, with loads of updates with regards to the exact delivery time this morning and a call from the Delivery Team to confirm when they will be arriving. Our sofas were delivered and assembled with care and the Delivery Team were friendly and very professional. Thank you.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

Visited ScS Imperial Park Bristol today…

Visited ScS Imperial Park Bristol today easter Monday, was greeted by a gentleman who offered a voucher for today, I politely informed he we weren't buying til later in the year, his response was to look at me with a confused look on his face and say well what's the point in looking now, to which I replied to get some inspiration he was very put out by this and i asked if it eas a problem he just shrugged and wslked off, at this point i was feeling angry and upset at the qay he spoke to me and left saying i would never shop here again.

April 21, 2025
Unprompted review
ScS Sofas - Bristol Imperial logo

Reply from ScS Sofas - Bristol Imperial

Good Afternoon Donna,

Thank you for your review today and I hope you are well.

I sincerely apologise for the experience you had in our Bristol store today, this is not the service we hope to provide for our customers.

Please be assured that I have passed this review over to the store to investigate.

If there is anything further you would like to discuss please give us a call on 0191 731 3300 or email us at socialmedia@scs.co.uk.

Many Thanks
Beth - ScS Social Media Team

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