Scotts of Stow Reviews 28,158

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, customers have expressed concerns regarding several aspects of their experience. People are generally dissatisfied with the order process, citing issues that affect the overall satisfaction. Consumers also reported negative experiences with the delivery service, which appears to be a recurring problem. Additionally, reviewers are not satisfied with the contact channels provided by the company. Furthermore, a significant number of consumers have had issues with refunds, indicating a need for improvement in this area. Finally, people expressed their disappointment with the customer service, suggesting that the business should focus on improving its support.

Based on these reviews

Rated 4 out of 5 stars

The lady was very pleasant and did not rush us oldies - very considerate. Her voice was clear and understandable. Sorry were not able to give you her name but we spilt the tea on the paper it was on!... See more

Rated 4 out of 5 stars
Invited

I have placed several orders now with Scotts of Stow. I have generally been pleased with the service and quality of the items ordered. This last time one item was incorrect when delivered even though... See more

Rated 4 out of 5 stars
Invited

No problem other than having to wait a little longer for delivery. Was notified when item was despatched and again after item had been delivered. The item was also very well packaged.

Rated 4 out of 5 stars
Invited

Quite pleased to be ordering products from Scott’s again The service has been quite good and look forward to dealing with them again

Rated 2 out of 5 stars

I have used the towel softener liquid for many years and find it very effective and would ideally recommend it to others. However, it has been discontinued from stock in the shop where I was accustom... See more

Rated 5 out of 5 stars

I placed an on-line order for four items this morning. When I received confirmation of the receipt of the order, I saw that three of the ordered items were correct but the fourth was completely diffe... See more

Rated 2 out of 5 stars

Ordered two Bedding Bundles plus spare pillow cases. We received pillow cases and two duvets no sheets or pillow cases which were supposed to go with the bedding bundles. Very poor service and now no... See more

Rated 5 out of 5 stars

Once again I Received a Very Prompt Email Confirming My Order and Order Number. I have Ordered Numerous Items from Scott's of Stow over the Years, I have grown used to the Service Received and look fo... See more

Rated 3 out of 5 stars

Placed order on 20th April and no sign of a delivery happening any time soon, this seems to be a common theme in this feedback so I've cancelled my order now.

Rated 5 out of 5 stars

Ordered on the phone picked up almost immediately. Staff were very helpful and friendly. My order came within the time they said well packaged and complete. Thank you .

Rated 2 out of 5 stars

Ordered 5 drawer chest of drawers on 23rd October 2024. Confirmation email said it was to be dispatched on 29th October. No communication from them so emailed on 1st November. No response. Duly... See more

Rated 5 out of 5 stars

Very happy with my purchase of the Ashton dining chairs!! Very good quality chairs and looks beautiful!! Colour was just perfect 👌

Rated 5 out of 5 stars

A very helpful and knowledgable lady called Noms who listened to my queries about my order and was absolutely correct as the tablecloth I decided to order could not be better.

Rated 5 out of 5 stars

I phoned to ask why an offer code deduction was not honoured, the lady on the phone, Busi, quickly and professionally rectified the error.

Rated 3 out of 5 stars
Invited

The only comment I have really is that I ordered a granite chopping board & my account was debited straight away even though I had to wait a few months for the product as it was out of stock. I don’t... See more

Company replied

Rated 5 out of 5 stars
Invited

A good company to deal with. Telephone staff are always helpful; Service and delivery of orders is Good... Customer Care does exactly what it needs to do ... Goods ordered and received live up to C... See more

Rated 5 out of 5 stars
Invited

Scotts of Stow Customer Care Team. Thank you for prompt action taken, and subsequent good service,. When I informed you that the delivery of Furniture I had ordered was delayed due to damaged goods,... See more

Company replied

Rated 5 out of 5 stars
Invited

I have bought several items on line from Scott’s of Stow. Apart from one item, which I am still waiting for, all items have been received either on the day I was told to expect them or earlier. They w... See more

Rated 5 out of 5 stars
Invited

I am a completely satisfied customer as regards Scotts of Stow. My orders are received with courtesy ( help given when and if require with patience), and are dealt with promptly;, and notification... See more

Rated 5 out of 5 stars
Invited

I ordered a glass orchid bowl which unfortunately arrived broken, and I'm certain this was due to courier neglect. It was an anniversary gift for my wife, arriving the day before, so I was disappointe... See more

Rated 5 out of 5 stars
Invited

I was kept informed regarding my order . My lap went down and I lost all incoming emails. On request you confirmed my order immediately, and I received the goods on the informed date of arrival. Ver... See more

Rated 5 out of 5 stars
Invited

Under difficult restrictions due to the Coronavirus 19 I was very pleased to receive my orders in a reasonable time in good condition and not having to return anything. Well done all the staff at Sc... See more

Rated 5 out of 5 stars
Invited

I buy all my bed linen and towels from Scott’s, order by phone. Delivery is prompt, well packed but not over packed. I have not been disappointed with my purchases. I also use their associated comp... See more

Rated 5 out of 5 stars
Invited

I had to get in touch a few times about the second half of my order which I have received now and very pleased well worth waiting for,and Scotts of stow worked hard to send out orders at these very tr... See more

Rated 5 out of 5 stars
Invited

I use the phone option. I have always found this very satisfactory. The goods have always arrived promptly and in good condition. I find that the catalogues arrive rather too frequently as do the e... See more

Rated 5 out of 5 stars
Invited

I have bought many products from Scott's of Stow and I have always found the service good and products are of good quality. I would recommend this company to any one.

Rated 5 out of 5 stars
Invited

Only ordered my new vegetable storage facility a few days ago and I received it this morning. That is excellent. I am now looking forward to using it. Margaret ONeill

Rated 5 out of 5 stars
Invited

All the orders were delivered quickly and handled with care. Tracking the orders was also easy as l was informed step by step what is happening with my goods.

Rated 5 out of 5 stars
Invited

I have shopped with Scotts of Stow in store and telephone,i have found the service second to none very friendly and professional and items delivered on time.

Rated 3 out of 5 stars
Invited

Goods are good quality but quite often what is in the catalogue is out of stock for a quite a while. Refunds are lower than price of the item.

Company replied

Rated 5 out of 5 stars
Invited

Easy to order and very quick delivery. Very pleased with the Radio and CD player. I will order again with confidence of quality and service.

Rated 5 out of 5 stars
Invited

I ordered 3 useful household items that I would not have been able to obtain in the shops delivered to my door. Very satisfied.

Rated 5 out of 5 stars
Invited

Great service. Delivery service very good. Very pleased with all my purchases! Especially with my Christmas shopping.

Rated 3 out of 5 stars
Invited

Bit disappointed at length of delivery on order before last one. It took from end if May until beginning of August.

Company replied

Rated 5 out of 5 stars
Invited

The company is efficient, the goods are of excellent quality and and if there is to be a delay you are kept informed.

Rated 5 out of 5 stars
Invited

All very good quality products, they arrived promptly and I was kept up to date with their delivery progress throughout.

Rated 5 out of 5 stars
Invited

The goods are top quality.. The staff are helpful and efficient. I love shopping with Scotts. Margaret O'Neill

Rated 5 out of 5 stars
Invited

Scotts of Stow is absolutely reliable and when I need anything again in their brochure I will do so with confidence.

Rated 5 out of 5 stars
Invited

I would recommend this company to anyone. Their goods are of the best quality and their delivery is very quick.

Rated 3 out of 5 stars
Invited

One half of my order arrived promptly and to my satisfaction I am still waiting for the other half to arrive.

Company replied

Rated 5 out of 5 stars
Invited

was very happy with my latest products and as always were first rate and delivery time excellent

Rated 5 out of 5 stars
Invited

I buy many things I cannot find elsewhere from this company. The service is always excellent.

Rated 5 out of 5 stars
Invited

The whole process of ordering paying and delivery was very smooth. Staff very helpful

Rated 2 out of 5 stars

A very negative experience this time. I ordered two items and was informed they would arrive separately - no problem and one item came. Had e-mail to say the second one - a rug, was dispatched to Evr... See more

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Company details

  1. Home Goods Store

Written by the company

Whether you're looking for practical ideas or decorative inspiration, you'll find all you need at Scotts of Stow. From kitchen to dining room, living room to bedroom, and from patio to garden, we have literally thousands of clever, unusual and attractive products, most of which you won't find in the high street and many of which are totally exclusive to us.


Contact info

3.6

Average

TrustScore 3.5 out of 5

28K reviews

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Hasn’t replied to negative reviews


Rated 2 out of 5 stars

Disincentive to purchase towel softener liquid

I have used the towel softener liquid for many years and find it very effective and would ideally recommend it to others. However, it has been discontinued from stock in the shop where I was accustomed to purchase several bottles at a time. Now it has been increased in price and is only available at an excessive delivery charge.

August 29, 2025
Unprompted review
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Rated 2 out of 5 stars

A very negative experience.

A very negative experience this time. I ordered two items and was informed they would arrive separately - no problem and one item came. Had e-mail to say the second one - a rug, was dispatched to Evri for delivery on July 18th. Tracked it and Evri have never received it. Chased it by e-mail, received one back to say someone would be in touch in 48 hours - they weren't. Then another to say it would be here by July 31st. Rang to see what was happening, was told one would be dispatched on September 1st - so where was the one that was supposedly on it's way? Why lie and say it is on the way in the first place? Just say it's out of stock and be done with! Have now received an e-mail to say my goods have been returned(where from?) and I will be refunded - in a few days? I think my money has been in their account long enough, so why a few days? Bank transfers can be done pretty quickly these days. Not impressed and although I'm not a new customer with Scotts, I won't be buying again - the communication has be terrible. I used to work in retail, so I have given the benefit of the doubt probably much longer than some would!
Please note the date of my experience may have ended today but it started over a month ago.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Garden hose tidy ordered 15th July and…

Garden hose tidy ordered 15th July and paid for. No delivery. Told (23rd July) that they were waiting for fresh supplies by 31st July. Rang then, told that they would check that supply had arrived and ring back to confirm. No subsequent call. Rang 5th August. Told that supply would now be arriving on the 15th. Contrast that with Josef Seibel shoes. Order arrived the day after it was placed….Cancelled the order as there was no guarantee that the latest date would be adhered to….

August 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Handbag purchase

After purchasing a bag from Scotts of Stow, and only using the bag once the strap broke off the handbag. I sent it back and the customer services team were extremely rude and unhelpful. Not even offering a replacement or exchange or refund as I hadnt got a receipt for it. I purchased the bag online and as they cant find it on their system cant refund or exchange .

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Incorrect order sorted out in no time.

I placed an on-line order for four items this morning. When I received confirmation of the receipt of the order, I saw that three of the ordered items were correct but the fourth was completely different. I telephoned Scotts of Stow and spoke with Lerato, who was exceptionally helpful and sorted out my order completely. She was most helpful indeed, as well as being very pleasant and kind.

June 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Once again I Received a Very Prompt…

Once again I Received a Very Prompt Email Confirming My Order and Order Number. I have Ordered Numerous Items from Scott's of Stow over the Years, I have grown used to the Service Received and look forward to the same Reliable Service in the Future.

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

Considerate persons taking your orders!

The lady was very pleasant and did not rush us oldies - very considerate. Her voice was clear and understandable. Sorry were not able to give you her name but we spilt the tea on the paper it was on!
She was very good - thank you Scotts of Stow!

June 7, 2025
Unprompted review
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Rated 1 out of 5 stars

Despatch promise fantasy!

Although a scheduled despatch date of 24th April and a commitment to update by email, nothing since ! As order intended as a birthday gift - disappointed is an understatement !

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service I purchased…

Appalling customer service I purchased a plant stand it was delivered damaged, I telephoned and what sounded like an old lady answered the phone and said she would pass the message on, I complained to customer service twice sending photos of the damage and packaging and then still writing and asking for photos and description, I asked for a replacement but now it is out of stock!!! So was told a refund and havn’t received that either, I am disgusted with how this has been handled, if they had acted immediately I probably could have had a replacement, now not even a refund. Have since received a refund and replacement on order with a discount so closed in the end just took too long.

February 28, 2025
Unprompted review

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