Rigby & Peller Reviews 1,415

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and reliable delivery service, with orders arriving on time and beautifully packaged. Consumers consistently praise the quality and fit of the products, particularly highlighting the excellent support and comfort provided by the bras. People value the wide selection of colors and designs available, noting that the products are long-lasting and well-wearing. Consumers express satisfaction with both in-store and online shopping experiences. Reviewers find the online ordering process easy and appreciate the efficient handling of deliveries and returns. Customers also commend the excellent personal service provided by the staff, both in-store and over the phone, with assistants offering superb advice and personalized guidance.

Based on these reviews

Rated 5 out of 5 stars
Verified

Having been fitted in store and being confident of my sizing I find it very successful to by online with Rigby&Peller. The sizings are exact and perfect and the quality very high. Some lovely brigh... See more

Rated 4 out of 5 stars
Verified

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit... See more

Rated 5 out of 5 stars
Verified

Excellent service and beautiful bras . I've been shopping at Rigby And Peller for about 25 years . I like the fitting experience. The bras are so comfortable, and also give an excellent profile . Reco... See more

Rated 5 out of 5 stars
Verified

The Prima Donna Deauville is the best bra I've ever had. It offers excellent support and comfort and is long lasting. The fitters at R&P are excellent and will ensure you have the correct bra size.... See more

Rated 5 out of 5 stars
Verified

My partner is a 36H bra and the Primadonna range that you carry is the best fit for her. However, whilst most bras in the range has a choice of matching knickers, it's a shame that there's never a cho... See more

Rated 5 out of 5 stars

Rigby & Peller, Harrogate (visited 16/08/25). I have always preferred to visit Rigby & Peller Harrogate and continue to return because of the excellent customer service. The staff truly take their tim... See more

Rated 3 out of 5 stars
Verified

the shipping is horrible. was emailed several times that i would receive my shipment. finally came a week later than expected and promised first time. the quality is great

Company replied

Rated 3 out of 5 stars
Verified

I have been buying my bras from RIGBY and Peller for the last forty years. I have been wearing Marie Jo avert for the last twenty years. I remember them being made in the UK. Unfortunately for the las... See more

Rated 3 out of 5 stars
Verified

Having worn a 40B for years, both sized by Rigby and Peller and other fitters, this bikini top was well undersized. So adrift that I have had to order the next TWO sizes as I am so unsure. In additio... See more

Company replied

Rated 5 out of 5 stars
Verified

Rigby and Pellar provide premium underwear and bespoke bra fitting services. There are many beautiful bras to fit most women's unique bodies. I love the variety of style, colour and way the bras... See more

Rated 4 out of 5 stars
Verified

Living rurally, online shopping is important. The choice online is excellent. But using UPS for deliveries does not work well for us living in rural communities. If you want to complete a return, it... See more

Rated 5 out of 5 stars
Verified

I have been shopping at Rigby & Peller Knightsbridge for many years. I found the experience of service second to none. It was a pleasure for me and my husband to shop there. We usually made a weekend... See more

Rated 5 out of 5 stars
Verified

Put aside the fact that these really are the best bras out there, the whole experience is very straightforward. Even if sending returns, no problem.

Rated 3 out of 5 stars
Verified

Beautiful bikini but unfortunately the top was too small. I was surprised at how complicated it was to return as I hadn’t realised it would be an international shipment with lots of paperwork.... See more

Company replied

Rated 3 out of 5 stars
Verified

Arrived quickly and well packed, as always. Swimsuit Ok but not amazing. It fits but the cut and line below the bust looks cheap and ill-fitting. needs a feature such as piping to look good and w... See more

Company replied

Rated 5 out of 5 stars
Verified

Prompt, reliable service. I use their PrimaDonna brand and they offer a range of lovely models for the larger lady which I love. Maybe pricey but I would rather have one good bra than several bits of... See more

Rated 3 out of 5 stars
Verified

I ordered two bikinis online in the size I usually buy from Rigby and Peller. Unfortunately neither fitted correctly and had to be returned. I was hoping to return them to a store but this was not po... See more

Company replied

Rated 5 out of 5 stars
Verified

Worn Marie Jo Avero for years. Loved the look of the new two tone strap. Then I received a money off voucher!!!! I am delighted with my purchase. Quick and well packed. Size as always , perfect and co... See more

Rated 4 out of 5 stars
Verified

Whenever I go to a store, the service is exceptional (special mention to Natasha in Mayfair). The downside to my visits, is that stock levels are usually low so I rarely walk away with all of my gorge... See more

Rated 5 out of 5 stars
Verified

1st Class Services and Product more than matched my Wife's expectation Only Previously bought Underwear from Rigby and Peller and pleased to say the Bikini lives up to R and P high Standards

Rated 5 out of 5 stars
Verified

The package arrived on time and was packaged beautifully as was the lingerie but I felt that the shocking pink colour was a bit too shocking. The fit was good but the elastic used on the band is very... See more

Rated 5 out of 5 stars
Verified

I was amazed at how you size people without seeing them. One of the two bras I ordered is fine but the cups on the other are slightly larger so I will return it and order again in a slightly smaller c... See more

Rated 5 out of 5 stars
Verified

I order online as I am too far away from any store. I find it easy to navigate the website and to place my order. It’s great to have such a wide selection of bras and briefs in the larger cup sizes. A... See more

Rated 5 out of 5 stars
Verified

I buy all of my lingerie from Rigby and Peller and have transitioned my shopping from in store to online. Both are excellent. Online shopping is very easy and items are delivered very quickly and ret... See more

Rated 5 out of 5 stars
Verified

Excellent customer care over the phone. Problem with delivery from Belgium (two weeks because of customs and then had to go back) resolved quickly and great advice given on replacements. New bras ar... See more

Rated 5 out of 5 stars
Verified

Harrogate Rigby @ Peller staff could not be more helpful in helping be find what I wanted in store and online. The service and the enthusiasm could not be faulted. The online efficiency was also supe... See more

Rated 5 out of 5 stars
Verified

The fact that Rigby & Peller still carry Marie Jo after so many years is what keeps me coming back. I also appreciate the kindness of the staff at the 90th street NYC store. How I cannot remember my... See more

Rated 3 out of 5 stars
Verified

Ordered 2 bras - love the one I kept but the hassle of their return process and custom forms required to be filled / e mails required to be sent etc means I will never order from them online again sad... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful quality and exemplary fit. It helps that I have been buying from R&P for years and visit one of their London stores at least every other year to have an in person fitting. How do they do it... See more

Rated 5 out of 5 stars

The lady, Caroline, in the Harrogate branch was very patient and gave personalised guidance as to which was the best bra for me. Nothing was too much trouble for her. I left feeling very happy with m... See more

Rated 5 out of 5 stars
Verified

This is the only place I buy bras from & has been for some years now. I love the colours, designs & the fit for me is just perfect. The products can appear expensive, but the products last for a long... See more

Rated 3 out of 5 stars
Verified

Marie Jo bikini bottoms size small was too big. Same make, same style bought a few weeks ago small was perfect. I am now ordering extra small. Sizing inconsistent with same styles

Company replied

Rated 4 out of 5 stars
Verified

Items were packaged well and of good quality. I didn’t realise they were coming from Belgium and were made in two other parts of the world so not really environmentally conscious - and the returns pro... See more

Rated 5 out of 5 stars

Excellent personal service. The assistant was able to size me on sight and provided superb advice. Having a bra fitted is a very personal service and I can only thank the member of staff who helped m... See more

Rated 5 out of 5 stars
Verified

I now have a bra that actually fits! So comfortable no poking wire I don’t even feel like I need to remove it the minute I get homex Just wish I found them years ago

Rated 5 out of 5 stars
Verified

First time I visited R and P, service was excellent. Ten years later I am still wearing R and P and have bought online and in store! Quality outshines other manufacturers!

Rated 4 out of 5 stars
Verified

The colors, quality and materials used are great but the cost is sometimes ridiculous for even the most basic bra. And don't get me started on the panties!!!

Rated 5 out of 5 stars
Verified

As usual my underware was the same high quality The delivery was much improved

Rated 5 out of 5 stars
Verified

Rigby and Peller were a godsend as couldn’t find a lingerie shop nearby. They had my size and delivery was prompt

Rated 5 out of 5 stars
Verified

Easy to order online. Have always had a very good experience with this company. I was able to track progress of my order. My order was securely packaged and arrived on time.

Rated 5 out of 5 stars
Verified

I have worn Primadonna bras for years. The store near me closed after the pandemic so I needed to purchase bras on line. It took a few times to find the correct size. The bras arrived quickly and I... See more

Rated 5 out of 5 stars
Verified

I went to the bricks and mortar store in Atlanta and got fitted. Now I order online. The bras are gorgeous. I have always had trouble with straps slipping down my arm. For some reason, with these... See more

Rated 5 out of 5 stars
Verified

I always like the products & service from Rigby & Peller. Wish you had a store closer to Aventura.

Rated 5 out of 5 stars
Verified

I'm happy with the ease of ordering my bra , and that it arrived fairly quickly (from EU )

Rated 5 out of 5 stars
Verified

Brilliant product, and brilliant service. Many thanks.

Rated 5 out of 5 stars
Verified

Fabulous bra - great colours and extremely comfortable. Perfect size and great support (46H) Cala Luna Blogger Pink. Worth spending more to get this quality. Delivery was a little longer than I’d like... See more

Rated 4 out of 5 stars
Verified

I bought the same size as in the past and thought it would be perfect so i took the tags off immediately...then i tried it on and the band is a little snug...i laid it out on a same size/same model th... See more

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Company details

  1. Lingerie Store
  2. Sportswear Store
  3. Swimwear Store
  4. Underwear Store

About Rigby & Peller

Written by the company

The most pleasurable way to find your perfect lingerie fit 🌟

👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.

📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.

👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.

Our craftmanship

Written by the company

We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

The order has not arrived and I have no…

The order has not arrived and I have no date of when it will arrive.

October 9, 2025
Rigby & Peller logo

Reply from Rigby & Peller

Dear Customer,

We’re sorry to hear that you're experiencing issues receiving your order. To assist you as quickly as possible, we kindly ask that you reach out to our customer service team directly.

We look forward to helping you resolve this promptly.

Best regards,
Customer Service Rigby&Peller
info@rigbyandpeller.com

Rated 4 out of 5 stars
Verified

I bought the same size as in the past…

I bought the same size as in the past and thought it would be perfect so i took the tags off immediately...then i tried it on and the band is a little snug...i laid it out on a same size/same model that i bought previously and its an inch shorter. I love the product, the cups fit, but the band is now shorter so its a little uncomfortable. Its frustrating.

September 29, 2025
Rated 5 out of 5 stars
Verified

HOT COLOURS. Having been fitted in store and being…

Having been fitted in store and being confident of my sizing I find it very successful to by online with Rigby&Peller. The sizings are exact and perfect and the quality very high. Some lovely bright colours a change from the norm.
One downside is the use of UPS Courier Service. Very poor indeed.

October 1, 2025
Rated 3 out of 5 stars
Verified

the shipping is horrible

the shipping is horrible. was emailed several times that i would receive my shipment. finally came a week later than expected and promised first time.
the quality is great

September 23, 2025
Rigby & Peller logo

Reply from Rigby & Peller

Thank you for your feedback. We're glad to hear you're pleased with the quality of your purchase.
We're sorry the delivery felt delayed. Our standard shipping time is 5–6 business days, as stated on our website. The parcel was delivered slightly outside of this timeframe. We regret the unexpected delay any confusion caused by the UPS notifications.
If you notice an issue with a delivery, please don't hesitate to contact our customer service for advice or assistance. Best wishes. Rigby & Peller.

Rated 5 out of 5 stars
Verified

Excellent service and beautiful bras

Excellent service and beautiful bras . I've been shopping at Rigby And Peller for about 25 years . I like the fitting experience. The bras are so comfortable, and also give an excellent profile . Recommended for the larger busted lady .

September 27, 2025
Rated 4 out of 5 stars
Verified

One of two measurements worked

Short of being in person to try on the product, the measurement tool was an easy way to determine what size to buy. I’m a return customer and the prior size was no longer working. One of the bras fit perfectly, the other was off, but not horribly. It likely was due to the different materials in the pieces. Both are acceptable, but I may visit the brick & mortar store next time.

September 25, 2025
Rated 5 out of 5 stars
Verified

My partner is a 36H bra and the…

My partner is a 36H bra and the Primadonna range that you carry is the best fit for her. However, whilst most bras in the range has a choice of matching knickers, it's a shame that there's never a choice of suspender belt.

September 25, 2025
Rated 5 out of 5 stars
Verified

Old favourite new colours!!

Worn Marie Jo Avero for years. Loved the look of the new two tone strap. Then I received a money off voucher!!!! I am delighted with my purchase. Quick and well packed. Size as always , perfect and colour true to pictures.

September 25, 2025

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