I rang Real Flowers and got through very quickly to a man who knew what he was talking about and was extremely helpful. Placing the order on line was easy. The flowers arrived a day earlier than ex... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
I've been a regular customer for over a year. Each week I choose something to bring the breath of beautiful flowers into my inner city home. Usually I go for the Flower Farm Box and spread everythin... See more
Company replied
Uniquely beautiful flowers and choice for a special gift. Notably excellent customer support. I purchased for a colleague on behalf of our team to bring cheer at a difficult time and was truly impress... See more
I ordered a bouquet for my friends who are celebrating 60 years of marriage, their diamond wedding, so very important in their lives. After speaking with a really helpful young lady at Customer Ser... See more
Company replied
Unfortunately I was really disappointed with my order of Dahlias, I ordered Dahlia Farm Box, of 15 flowers and 12 were all the same colour, Burgundy and the other 3 were all the same color of orange,... See more
Company replied
I couldn’t be happier with the flowers provided for our wedding! The bridal bouquet and groom’s buttonhole were absolutely stunning - carefully selected, beautifully arranged, and clearly crafted with... See more
Company replied
Good size selection including muscari, lilac, lavender, hydrangea, jacobs ladder and raniculi. Sufficient to fill two vases. However, the crimson roses had some discoloured leaves and petals and mo... See more
Company replied
Sent a beautiful bouquet to a dear friend last week and she was absolutely blown away - said they were the most beautiful flowers she'd ever received. I've had many bouquets from Real Flowers before a... See more
Whenever I've received flowers from the RFC they have always been stunning and even when I've had a slight issue, their customer service has been second to none. I always look forward to the amazing s... See more
Company replied
I am a regular "in shop" customer and I used to work in the event floristry business a decade ago. I think that the first thing that surprises you about this florist shop is the incredible smell... sc... See more
This was a gift to a friend in remembrance. The rose seems to have been well packed and arrived sooner than expected, in good condition and with clear care advice and when to plant out. Both sende... See more
Company replied
The flowers were carefully packed and in excellent condition and there was an excellent range of blooms, far better than could be found in a supermarket. The display was absolutely beautiful. It was a... See more
Company replied
Good protection sleeves for pruning roses.A real must and am pleased that the Real Flower Company were able to supply.Quick delivery many thanks
Today, I placed an order over the phone with The Real Flower Company, and I cannot praise Cosmo in customer services highly enough. The bouquet of roses I ordered is to be placed on my mother’s grav... See more
Company replied
Beautiful assortment of flowers in farm box. Good quality and rapid delivery. Really great that all are British grown.
Company replied
I sent my daughter the summer flower farm box and she said they were the most beautiful flowers she has ever received. It is so great to find flowers that are grown in the UK and seasonal. Packaging w... See more
Company replied
First time I've used the Real Flower Company and what a refreshing change from the mainstream big 3. The box was so well packed and had the space in it to let the flowers breathe, blooms in various... See more
Company replied
The ordering process online was straightforward the online chat was helpful when needed (arranging delivery date). The delivery was on time, but the plant itself was damaged because it was too tall fo... See more
Company replied
Recipient very happy! I’ve ordered before & will order again. I love the ethos of this florist & the flowers are much appreciated!
Company replied
Beautiful, different, delivered promptly, recipient loved them, good price, can’t fault, perfect, can highly recommend. In addition, I did not have to worry, kept informed throughout. Refreshing chan... See more
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Flowers delivered on time. Described by my daughter as "looking lovely and smelling divine." Saw them later at their party and they were certainly lovely.
Company replied
Easy to order and add message, flowers despatched when stated and delivered when stated. Our customer was delighted with the flowers!
Company replied
I recently received a bouquet of the most amazing flowers from the Real Flower Company. The smell of the roses as I opened the box was incredible and they are still looking amazing 5 days later. Thank... See more
I ordered the Margaret Merrill bouquet for my daughters 50th birthday she was delighted said the scent was amazing
Company replied
I bought a bouquet for my mother for her birthday. Couldn’t fault a thing! Good value for money, well chosen flowers, delivered on time and in-damaged. Wonderful!
1st time user with the Real Flower Company. Very impressed, very well presented, delivered on time and the flowers were fresh. You can’t ask for anything more
Company replied
Beautiful flowers arrived fresh and smelling incredible! We will definitely use them again.
Company replied
beautiful flowers、i am a flower farmer and florist in NY/USA. packimnh and instruction too
Company replied
Received a gorgeous bunch of flowers from here for my birthday. Smelled incredible and lasted such a long time!
Incredible flowers - a cut above! Really original would order again (and will!) Bravo team x
Company replied
Beautiful bouquets! My colleagues loved them as a thank you gift! Stunning colours!
Company replied
Purchased flowers for Mother's Day from The Real Flower Company. Mum loved them. Highly recommend.
Company replied
A really great company to deal with. You speak to a person and not a computer when you call! Sweet pea plants are looking really healthy - and the packaging is a work of art!
Company replied
Communication with you to alter delivery was great . The person I sent to loved then
Company replied
Beautiful wreath, exactly like the photo and smells divine - thanks so much!
Company replied
Easy to order and very helpful on the phone when I had a query. Delivered as requested and on time.
Company replied
The flowers were beautiful, fresh and display wonderfully. Very pleased! Highly recommended.
Company replied
The flowers arrived on time and my son loved them thanks
I was really impressed with the selection and different options available. The recipient expressed extreme delight at her beautiful and fragrant flowers.
Company replied
The lily of the valley were excellent and included a little vase
Company replied
Fast delivery and the best flowers I’ve ever sent! My friend said they were the nicest flowers she’s ever received
Absolutely outstanding customer service (Cosmo is a star!) and the most beautifully arranged, fresh bouquet of ranunculus delivered on time and in excellent condition.
Company replied
Absolutely beautiful flowers , and so scented , absolutely divine.I couldn't ask for anything better to be honest.
Delivered exactly when expected. Fresh product and good quality. All according to expectation.
Company replied
Easy to order.. delivered as promised.
Company replied
My friend absolutely loves her flowers. Thank you
Company replied
Very easy to place the order
Company replied
I want to say a HUGE BIG thank you to The Real Flower Company for making my sisters birthday extra special! The bouquet she received was truly beautiful, full of seasonal flowers and foliage, and h... See more
Company details
Information provided by various external sources
Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...
Contact info
Cale Street 13, SW3 3QS, London, United Kingdom
- www.realflowers.co.uk
4.1
Great
157 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
The flowers arrived on time and my son…
The flowers arrived on time and my son loved them thanks
October 21, 2025
Unprompted review
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Underwhelming
The flowers were poor. The online photo showed beautiful autumnal colours, deep burgundy with complimentary foliage. The sparse bouquet (pale insipid colours) one broken flower with a few sprigs of rosemary did not how the wow factor I was expecting. How on earth could a florist be proud of this disgraceful display, very disappointing - never again…I’ve unsubscribed.
October 14, 2025
Unprompted review
Good protection sleeves for pruning…
Good protection sleeves for pruning roses.A real must and am pleased that the Real Flower Company were able to supply.Quick delivery many thanks
September 30, 2025
Unprompted review
Uniquely beautiful flowers and Excellent Customer Support.
Uniquely beautiful flowers and choice for a special gift. Notably excellent customer support. I purchased for a colleague on behalf of our team to bring cheer at a difficult time and was truly impressed by the gorgeous flowers and delivery as well as customer representative support from Ciera which was outstanding. I will not hesitate to return as a customer and highly recommend. The Real Flower Company stand out above others in their excellence.
September 19, 2025
Unprompted review
My wreath turned up as stated
My wreath turned up as stated, however some of the flowers had broken off the oasis and would not go back onto it as the stems where to weak, so the wreath didn’t look as full, not worth the money and rather disappointing.
September 13, 2025
Unprompted review
Reply from The Real Flower Company
Good afternoon,
Thank you for taking the time to leave us a review - feedback is always greatly appreciated.
I am sorry to hear that you were dissapointed with your wreath. I have raised the issues you have flagged for inspection.
Please may you contact our Customer Services department? We would love to have a look into this for you! Our email is info@realflowers.co.uk
Once again, on behalf of The Real Flower Company, I would like to sincerely apologise for the quality of your wreath and for any inconvenience caused.
We look forward to hearing from you.
TRFC Customer Services
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Hugely disappointed with the flowers
Hugely disappointed with the flowers! I bought a bouquet of Dahlia’s for one of my daughters-beautifully boxed with a lovely ribbon and card. But for the cost of over £40, the flowers were small in size and quantity and were drooping after 2 days. I have sent flowers by post using various companies for several years and this has been one of the poorer deliveries. I appreciate it is getting to the end of the Dahlia season, so perhaps it’s not the best time to buy them or perhaps, sell them?
September 4, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the Dahlia farm box did not meet your expectations.
We'd love to try and put things right, so please do get in touch with us at info@realflowers.co.uk.
We look forward to hearing from you.
Warm wishes,
The Real Flower Company
Beautiful assortment of flowers in farm…
Beautiful assortment of flowers in farm box. Good quality and rapid delivery. Really great that all are British grown.
September 5, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you for your lovely feedback! We're so pleased you enjoyed the beautiful assortment in our farm box.
It's great to hear you appreciated the quality, speedy delivery, and the fact that all our flowers are British grown – something we're really proud of.
We hope to send you more again soon!
Best wishes,
The Real Flower Co.
Easy to order and add message
Easy to order and add message, flowers despatched when stated and delivered when stated. Our customer was delighted with the flowers!
September 4, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you so much for your kind review! We're thrilled to hear that the ordering process was smooth and that the flowers arrived right on time.
It's wonderful to know your customer was delighted with them – that’s exactly what we aim for!
Best wishes,
The Real Flower Co.
Unfortunately I was really disappointed…
Unfortunately I was really disappointed with my order of Dahlias, I ordered Dahlia Farm Box, of 15 flowers and 12 were all the same colour, Burgundy and the other 3 were all the same color of orange, not at all like the photograph on the website showing mixed colours of Dahlias. I did contact via email to express my disappointment. 3 Flowers were already losing their petals. The ordering was simple and fast and arrived the next day. Sadly I will not be ordering again.
August 29, 2025
Unprompted review
Reply from The Real Flower Company
Dear Mrs Howells,
Thank you for your review of our Dahlia Farm Box. We very much take your notes on board, and will use this to better our services.
As mentioned in our email, due to the nature of the product, we cannot guarantee what nature will give us, but we always ensure we send the freshest blooms, that have been picked that morning.
In the product online, we advise in the description that the photo is just an example of what will be received, however we apologise if this was not noticeable enough.
We hope this helps explain.
Best wishes,
The Real Flower Co.
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1st time user with the Real Flower…
1st time user with the Real Flower Company. Very impressed, very well presented, delivered on time and the flowers were fresh.
You can’t ask for anything more
August 26, 2025
Unprompted review
Reply from The Real Flower Company
Dear Graeme,
Thank you for your lovely feedback!
We're so pleased to hear your first experience with us was a great one. Fresh flowers, on-time delivery, and a beautiful presentation are exactly what we aim for—so it’s wonderful to know we hit the mark!
Warm regards,
The Real Flower Company Team 🌸
Customer satisfaction is a priority
The flowers were carefully packed and in excellent condition and there was an excellent range of blooms, far better than could be found in a supermarket. The display was absolutely beautiful. It was an outstanding achievement, particular in late summer after several seasons of drought. It is obvious that quality and constant levels of customer satisfaction reign supreme. Thank you so much. I would not hesitate to recommend The Real Flower Company for their glorious floral displays.
August 19, 2025
Unprompted review
Reply from The Real Flower Company
Hello Matthew,
Thank you so much for your kind words!
We're thrilled to hear you were pleased with the quality and variety of the flowers, especially during a challenging season. Your appreciation means a great deal to us, and we're so grateful for your recommendation.
Warmest regards,
The Real Flower Company Team 🌸
I rang Real Flowers and got through…
I rang Real Flowers and got through very quickly to a man who knew what he was talking about and was extremely helpful. Placing the order on line was easy.
The flowers arrived a day earlier than expected and are fabulous - the recipient was overjoyed by them and they look wonderful (my friend happily sent me photos). The whole process was so easy.
I know Real Flowers from their stall at Pimlico Farmers Market on Saturdays in the summer - they always have beautiful flowers to sell and their roses have a heavenly scent.
August 14, 2025
Unprompted review
Reply from The Real Flower Company
Hello Ms taylor,
Thank you so much for your lovely review! We're delighted to hear the ordering process was easy and that the flowers arrived early and brought such joy.
It's also great to know you’ve visited us at Pimlico Farmers Market—thank you for your continued support. We hope to serve you again soon!
Warm wishes,
The Real Flower Company Team 🌸
Looked lovely and smiled divine
Flowers delivered on time. Described by my daughter as "looking lovely and smelling divine." Saw them later at their party and they were certainly lovely.
August 15, 2025
Unprompted review
Reply from The Real Flower Company
Dear Anne,
Thank you so much for your kind words! We're thrilled to hear the flowers arrived on time and that your daughter thought they looked lovely and smelled divine — what a wonderful compliment!
We're so glad they added something special to the party. Hope we can deliver more blooms for you again soon! 🌸
Best wishes,
The Real Flower Co
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Unfortunately flowers delivered to the…
Unfortunately flowers delivered to the wrong address.I stated 2 Salterns Close my sisters address is 4
August 7, 2025
Unprompted review
Reply from The Real Flower Company
Dear David,
We're sorry to hear you were disappointed with the delivery experience.
We take these matters seriously and would like to look into what happened. If you haven’t already been in touch with our customer service team, please do reach out. Our email is info@realflowers.co.uk.
Best wishes,
The Real Flower Co.
Beautiful flowers arrived fresh and…
Beautiful flowers arrived fresh and smelling incredible! We will definitely use them again.
August 8, 2025
Unprompted review
Reply from The Real Flower Company
Thank you so much for your lovely review!
We're so glad to hear the flowers arrived fresh and smelling incredible — that’s exactly what we aim for.
We’d be delighted to deliver to you again soon! 🌼
Best wishes,
The Real Flower team
Giving yourself the Flower Farm Box is the next best thing to a walk in the country.
I've been a regular customer for over a year. Each week I choose something to bring the breath of beautiful flowers into my inner city home. Usually I go for the Flower Farm Box and spread everything out before deciding what to put with what and in which vase. It's the best therapy I know for forgetting what I need to forget. The staff are as delightful to deal with as are the flowers.
July 18, 2025
Unprompted review
Reply from The Real Flower Company
Dear Sheila,
Thank you so much for your beautiful words!
We're truly touched to hear how much joy and calm the Flower Farm Box brings into your home each week.
Knowing it offers you a little escape and a creative moment in the middle of city life means the world to us. It's customers like you who make what we do so rewarding.
Thank you for your continued support! 🌸
Best wishes,
The Real Flower Co. team.
Summer flower farm box…
I sent my daughter the summer flower farm box and she said they were the most beautiful flowers she has ever received. It is so great to find flowers that are grown in the UK and seasonal. Packaging was lovely and delivered as planned.
July 31, 2025
Unprompted review
Reply from The Real Flower Company
Dear Elinor,
Thank you so much for your kind words!
We’re absolutely thrilled to hear that your daughter thought our Summer Flower Farm Box was the most beautiful she’s ever received — what a wonderful compliment. We're also so pleased you appreciated our seasonal, UK-grown flowers and thoughtful packaging.
Your support means a great deal to us, and we look forward to helping you send more special moments in the future.
Best wishes,
The Real Flower Co. team
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A cut above
Incredible flowers - a cut above! Really original would order again (and will!)
Bravo team x
July 31, 2025
Unprompted review
Reply from The Real Flower Company
Dear Leonie,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear you loved the flowers and found them a cut above — that’s exactly what we aim for. Your kind words and enthusiasm mean a lot to the whole team.
We can’t wait to create something special for you again soon.
Best wishes,
The Real Flower Co. team
Packaging disappointing
Online the set of garden hand tools was shown in a lovely box tied with a ribbon. When the parcel arrived it had not been sent packaged, an address label was struck on the presentation box along with cellotape strips making it unsightly and there fore we were unable to use it to give as a gift.
Very disappointed
July 30, 2025
Unprompted review
Reply from The Real Flower Company
Hello,
Thank you for your feedback, and we’re sorry to hear that the presentation of the garden hand tools did not meet your expectations.
We completely understand how disappointing it must have been to receive the item in a way that made it unsuitable for gifting. Please accept our sincere apologies for the inconvenience this caused.
We’re reviewing the product to make sure the packaging is described more clearly, so future customers have a better understanding of how it will arrive. Your comments have been extremely helpful in bringing this to our attention.
Thank you again for taking the time to share your experience.
Best wishes,
The Real Flower Co team
Communication with you to alter…James Wallace
Communication with you to alter delivery was great . The person I sent to loved then
July 30, 2025
Unprompted review
Reply from The Real Flower Company
Dear James,
Thank you for your lovely feedback!
We're so glad to hear that the adjustment went smoothly and, most importantly, that the recipient loved the flowers.
We really appreciate you choosing us and hope to assist you again soon.
Best wishes,
The Real Flower team
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