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Rated 3 out of 5 stars

The watch itself is good, the strap is incredibly comfortable. However, I've only had the watch for about 2 weeks and the finish on the strap clips has already begun to wear off. If this is bei... See more

Company replied

Rated 5 out of 5 stars

Very good watch, especially for its price. I own several expensive watches, but this is my go-to for daily wear because I can do anything with it without ever taking it off. The luminescence glows thr... See more

Company replied

Rated 1 out of 5 stars

Buyer be careful and aware. This is NOT an American/Canadian based company. Heavy use of AI generated photos depicting products in their ads not worn or used by real people or individuals in the m... See more

Company replied

Rated 2 out of 5 stars

Ok so they advertise a 'military style' watch but it falls short in most aspects. It's a lightweight copy of an original CWC but that's what is expected with the price. Nobody can reproduce a CWC at t... See more

Company replied

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Company details

  1. Jewelry Store

Written by the company

We build rugged, reliable field watches that honor military and outdoor heritage, designed for real-world adventurers.


Contact info

3.2

Average

TrustScore 3 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Comfortable Strap

The NATO strap is surprisingly comfortable and durable. Great for outdoor hikes.

September 21, 2025
Unprompted review
Ironway logo

Reply from Ironway

We’re glad you’re enjoying the NATO strap! It’s designed exactly for that — comfort and durability, especially for outdoor adventures. Thanks for sharing your experience!

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Rated 5 out of 5 stars

Rugged Choice

Feels sturdy and dependable. Would recommend to anyone wanting a rugged watch.

October 3, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you so much for your feedback! We're glad to hear you’re enjoying your watch and that it meets your expectations for durability. We truly appreciate your recommendation and support!

Rated 5 out of 5 stars

I love this watch

I love this watch. I can see the time without my glasses. I got several compliments on my new watch.

October 10, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your wonderful review! We're so happy to hear that you love your new watch and that it’s both stylish and practical for you. Enjoy the compliments — you deserve them!

Rated 2 out of 5 stars

Big Hype for small watch

Ok so they advertise a 'military style' watch but it falls short in most aspects. It's a lightweight copy of an original CWC but that's what is expected with the price. Nobody can reproduce a CWC at this price but let's get down to it. It's light, and I mean really light. There is really no weight to it to give it substance. The strap is a modern version of the original military strap. Looks and feels cheap and nasty. Although I am sure the watch will do what I need it to do, it just does not justify the hype the company gives it. It's a watch with a green strap and a Luminous dial (after exposure to strong light) that looks like it's a military watch but it isn't.

October 11, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your honest feedback. We appreciate your insights and understand your points. Our watches are inspired by military designs while keeping them affordable. We’ll share your comments with our team for improvement. If you’d like further assistance, please contact us at support@ironwaywatches.com

Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money! The watches are not rugged and durable. I received mine at the start of September and already the paint is wearing off the strap clasps, the watch loses approx 5 seconds a day and the crown mechanism is very loose and hard to set accurately. The Ironway name or logo they don’t even put on the watch face. I contacted the company (based in China)with emailed photos and description and received a reply written by AI. After more very polite (too polite) AI emails I have finally received a 20% refund (their maximum refund offer). Their returns policy (guarantee) for refunds or replacements is impossible to meet as products have to be returned in 30 days of purchase, not be worn!! and in their original condition with original packaging with the purchaser paying for postage!! If you are looking for a GOOD cheap watch buy a Lorus (made by Seiko) or a Swatch.

October 10, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for taking the time to share your experience. We’re sorry to hear the watch didn’t meet your expectations and appreciate you bringing these issues to our attention. Your feedback on the strap, timekeeping, and crown will be shared with our team for review. We understand your concerns and want to make things right — please reach out to us again at support@ironwaywatches.com
so we can look into this further for you.

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Rated 1 out of 5 stars

Buyer Beware - Heavy Use of AI Ads - False/Misleading Reviews on Company Website - No Honoring on Cancellations

Buyer be careful and aware. This is NOT an American/Canadian based company. Heavy use of AI generated photos depicting products in their ads not worn or used by real people or individuals in the military.

There is false/misleading reviews that are made to appear from TrustPilot as an embedded source showing 4.7/5 stars based on 1387 reviews. Actual reviews are 3.2/5 stars based on 44 reviews including this one.

Veterans- be especially careful about spending money on any product this company offers. Products ordered will ship directly from China - NOT the US/Canada. They do not honor their cancellation procedures as stated in their Return Policy. You will spend money having to ship returns or cancellations back to whatever warehouse in China the products actually come from.

October 5, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. We take all reviews seriously and are committed to providing clear information and quality service to every customer. Please contact us at support@ironwaywatches.com
so we can review your case and assist you further.

Rated 5 out of 5 stars

happy customer

great product, and very nicely packaged.

September 24, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your kind feedback! We're delighted to hear you’re happy with the product and packaging. Enjoy your new watch! ⌚✨

Rated 5 out of 5 stars

Outstanding service

Outstanding service, good looking watch and fits perfect, easy to read dial.

October 7, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your watch and that it fits perfectly. Your feedback means a lot to us!

Rated 5 out of 5 stars

Lightweight Comfort

It’s lightweight but doesn’t feel cheap. Love the sapphire crystal finish.

September 21, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you so much for your kind words! We’re delighted to hear that you love the lightweight feel and the sapphire crystal finish of your watch. Your feedback means a lot to us, and we’re so glad the quality met your expectations.

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Rated 5 out of 5 stars

Dependable Choice

The design is understated but classy. Gets compliments at work.

September 23, 2025
Unprompted review
Ironway logo

Reply from Ironway

We’re so glad to hear you’re enjoying the design and receiving compliments at work! Thank you for sharing your experience—it means a lot to us.

Rated 5 out of 5 stars

Very happy with my purchase

The process was very easy to complete my purchase. The watch is the ideal size, and very easy to read. The watch strap feels very secure on my wrist.

October 2, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for sharing your experience! We’re delighted to hear that the purchase process was smooth and that you’re enjoying the comfort, readability, and secure fit of your watch. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Great for Camping

Bought this for camping trips and it hasn’t let me down once.

September 14, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your feedback! We’re thrilled to hear that your watch has been a reliable companion on your camping trips. Your support means a lot to us!

Rated 5 out of 5 stars

No problems whatsoever

No problems whatsoever. Delivery was on time. Product was exactly as advertised. Very happy.

September 24, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your kind feedback! We’re delighted to hear that everything went smoothly with your order and that the watch met your expectations. Your satisfaction means a lot to us!

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Rated 1 out of 5 stars

Watch Return Troubles

This business aims their advertising towards older veterans but beware!!! All they want is your money and they offer no viable options. The watch arrived after about 15 days. It looked good. However It was not what I was looking for in a watch for daily wear as it was larger than anticipated. Started the return process immediately, Ironway offered a 10% discount if I kept the watch. For the cost of the watch, that was not a viable option. Customer Service delayed 5 days in sending the return shipping information via email and there was a change in the terms of the return. It decreased from a 30 day no questions asked policy to a 14 day return policy. And six days had already passed, so only 8 days left. Then you have to pay for return shipping and the cheapest rate to send the watch back to Ningbo, China was almost twice the cost of the watch. After several more emails, the best customer service could do was to offer a refund of 20% off the purchase price. I am waiting to see how that goes. Just want to make sure everyone knows that Ironway Watches uses deceptive business practices and advertising and no customer service to remedy problems.

September 8, 2025
Unprompted review
Ironway logo

Reply from Ironway

We’re sorry to hear about your experience. Please reach out to us directly—we’re here to help and want to make things right.

Rated 5 out of 5 stars

Great watch for walking or running

Great watch for walking or running. Very comfortable.

September 30, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your feedback! We’re thrilled to hear that your watch is comfortable and perfect for walking or running. We really appreciate your support!

Rated 5 out of 5 stars

It is small and Hardy

It is small, reliable and gives good time. A truly nice basic watch that does as it is supposed to do, tell the time. no frills and obviously hardy.

September 9, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your kind review! We’re delighted to hear that you find the watch reliable, hardy, and perfect for everyday use. Your feedback is much appreciated!

Rated 1 out of 5 stars

I wish I had taken note of the negative…

I wish I had taken note of the negative feedback, rather than the slick advertising videos!

I can confirm many feedback comments about difficulty in setting accurate times due to sloppy minute hand when the crown is out and jumping when fully depressed.

The luminous hands/face is non-existent despite following all the feedback advice.

The only positive comment is that appears to keep good time.

Whilst the customer feedback is prompt & polite, it has always put the ball back into my court!

When I asked for replacement or refund, I have been informed that any replacement would be the same, so no need! Also any return would be at my expense, so another £15 wasted!

I was then offered a 10% to close the matter!

Total waste of money - don’t buy one & go to a more reputable supplier.

Just heard back from Ironway who insist that no refund unless item returned at my cost within 30 days. What is more concerning is that the 2 year guarantee only applies to manufacturing faults and does not apply ‘in cases where after delivery damage is due to handling or external factors’! Therefore back to my court as inference is that courier or myself has caused the watch to become defective! Be warned.

September 29, 2025
Unprompted review
Ironway logo

Reply from Ironway

We’re sorry to hear the watch didn’t meet your expectations. While it’s good to know it keeps accurate time, we understand your frustration with the other issues. Please reach out to us at support@ironwaywatches.com — our team will be happy to assist you further.

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Rated 5 out of 5 stars

love the strap

love the strap, easy to read face!
It fits my needs!

September 27, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your kind feedback! We’re delighted to hear you love the strap and find the watch easy to read. We’re glad it fits your needs perfectly.

Rated 4 out of 5 stars

Ironway Watch

Ironway was responsive and the watch is working well and looks great.

September 27, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your feedback! We’re so pleased to hear that you’re happy with both the watch and our service.

Rated 3 out of 5 stars

The watch itself is good

The watch itself is good, the strap is incredibly comfortable. However, I've only had the watch for about 2 weeks and the finish on the strap clips has already begun to wear off.

If this is being marketed as an outdoorsman's watch, it shouldn't show signs of wear and tear just from being put on and taken off this early.

The strap isn't about to break and there's nothing structurally wrong with it, but why bother painting it at all if your paint can't stand up to low stress, everyday use?

Edit: this is shown as an unprompted review. It isn't unprompted, I got an email link from Ironway.

September 25, 2025
Unprompted review
Ironway logo

Reply from Ironway

Thank you for your honest feedback. We’re glad to hear you’re happy with the watch and comfort of the strap, but we’re sorry the finish on the strap clips hasn’t met your expectations. We understand your concern and appreciate you bringing this to our attention, as it helps us improve the durability of our products.

Please feel free to reach out to us at support@ironwaywatches.com so we can take a closer look and see how we can help.

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