Protyre Autocare - Pembroke Dock Reviews 606

TrustScore 4.5 out of 5

4.7

Unit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB


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Rated 5 out of 5 stars
Verified

Excellent experience coming to this garage for a service and tyre check. Left my car in the hands of Justin and went off shopping. Justin phoned when my car was ready. Will definitely be calling b... See more

Company replied

Rated 5 out of 5 stars

Recently purchased 4 new tyres from PROTYRE Pembroke Dock. Fitting was carried out in a timely manner at a good price. Free comprehensive brake check and report also provided. Helpful friendly staff.... See more

Rated 4 out of 5 stars
Verified

I booked a pair of front tyres and an aircon recharge on the protyre web page.. arrived and car completed professionally. Aircon normally takes an hour so tyres fitted during the process. Car given... See more

Rated 5 out of 5 stars
Verified

As always, the service here at the Pembroke Dock branch is first class. Both Becky, the branch manager and Tom, the in-house mechanic put everyone at ease, and meticulously explain everything that's n... See more

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Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, United Kingdom

  • 01646 686663

4.7

Excellent

TrustScore 4.5 out of 5

606 reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Excellent experience coming to this…

Excellent experience coming to this garage for a service and tyre check.
Left my car in the hands of Justin and went off shopping.
Justin phoned when my car was ready.
Will definitely be calling back yo this garage again staff are really friendly and courteous. Thankyou!!!

October 15, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Mr Powell,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Verified
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Mr Allen,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Verified

Good service

Good service. Very good people

September 22, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Gerald,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Verified

The staff are incredibly friendly…

The staff are incredibly friendly helpful and make it feel like a visit to your friends instead of business which is nice to see

March 24, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Steven,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Verified

Protyre Service

I have been using Protyre to service & do the MOT on my car for the past few years and I have always been pleased. The staff are very friendly & helpful.

September 8, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Rosey,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Verified

Staff were brilliant

Staff were brilliant, went on the off chance to have some work done, they did it there and then, Paul who did the work was great and went over and above for me, can't recommend enough,

September 3, 2025
Rated 5 out of 5 stars
Verified

Always able to do the jobs on the car

Always able to do the jobs on the car. This time slow puncture and worn tyre. Changed at my convenience in very quick time. Wheels balanced and swapped around to give maximum safety and service. Always recommend them for an excellent service at a good price.

August 27, 2025
Rated 5 out of 5 stars
Verified

My Random visit

The Guy in question I dealt with was South African, Tyrone, I think. Polite and couldn't do do enough, I ran out of air conditioning and car was unbearable, it was a bit of a pain to refill and complete but they done, as it was early and I was already there, I had the tracking checked too, it was waaaaaay out, so two jobs done on a random visit, couldn't have asked for more

August 20, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello Gad,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Rob literally saved the day and our weekend away

I cannot rate this garage highly enough considering the lengths they went to to help me. I bought everything to do my own oil change from the local Motor Factors but on starting the job the sump plug mashed up as it was in so tight, so I was in a right pickle. I drove the car straight to these guys on the off chance they could look at it there and then for me (one of those typical customers that now wants the garage to get them out of a sticky situation). Incredibly Rob took up the challenge and after struggling with breaker bars, he welded the sump plug to finally remove it. He then offered to do the oil and filter change for me to save me any more trouble. Rob you literally saved my life on this one. All the guys I spoke to while waiting were also so friendly and helpful. How refreshing to actually find a garage that can be trusted. Your the best !!!

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Recently purchased 4 new tyres from PROTYRE Pembroke Dock. Fitting was carried out in a timely manner at a good price. Free comprehensive brake check and report also provided. Helpful friendly staff. Highly recommended.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Very easy

Very easy , dealt with well .

August 13, 2025
Protyre Autocare - Pembroke Dock logo

Reply from Protyre Autocare - Pembroke Dock

Hello James,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Pembroke Dock branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Went to protyre in pembroke dock today…

Went to protyre in pembroke dock today to get air-conditioning sorted, the gentleman behind counter was very polite and welcoming, got my job sorted with little extras, check tyres and brakes, absolutely fantastic workers at this place and will definitely recommend and will definitely go back for any jobs that need sorting.

August 13, 2025
Unprompted review

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