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I booked my car in to have the steering tracked after I had replaced some suspension components, which had set the steering wheel slightly off centre. The retracking was done, and they also did a full... See more
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Booking was easy (not always necessary) but great to know I had a slot on a Saturday. My car was making an annoying clanking sound and that was pretty much all I gave them to go on. Phone call withi... See more
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Fitted me. In without appointment asked for front tracking got that and advice on condition of tyres and discs brill
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Easy to book service. Had service, mot, and new tyres, given advice on tyre type, price and suitability for my driving needs. Work carried out at correct day and time, and good communication as to col... See more
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About Protyre Autocare - Ashbourne Retail
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Waterside Road, Ashbourne, DE6 1DG, Derbyshire, England, United Kingdom
- 01335 289530
4.7
Excellent
743 reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
I have used this Autocentre for several…
I have used this Autocentre for several years and even with some changes in personnel I have always found them to be polite, friendly, helpful and efficient.
October 20, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello Philip,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Fitted me
Fitted me. In without appointment asked for front tracking got that and advice on condition of tyres and discs brill
October 22, 2025
Reply from Protyre Autocare - Ashbourne Retail
Dear Perry Roger,
We're happy to hear that you received great service and advice, especially without an appointment at our Ashbourne Retail branch .
We appreciate you highlighting the front tracking, tyres, and discs.
Thanks for your positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Verified
Prompt service
October 22, 2025
Verified
Reply from Protyre Autocare - Ashbourne Retail
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Garner,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Missed puncture
The tyre pressure warning light had come on- Honda Jazz. Protype garage in Ashbourne said there was a leak around the valve so sealed it. Next day while on motorway the tyre pressure light came on again and indeed the pressure was down . Took the car to Northampton Tyres who said Ashbourne had missed a puncture near the valve.New tyre fitted.
Subsequently Ashbourne refunded the cost of the valve resealing with a rather cursory apology.
October 1, 2025
Reply from Protyre Autocare - Ashbourne Retail
Dear Mrs Dean,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Verified
Verified
Verified
Verified
Steering alignment.
I booked my car in to have the steering tracked after I had replaced some suspension components, which had set the steering wheel slightly off centre. The retracking was done, and they also did a full safety inspection and report including, tyre tread depths, a general underside component inspection, battery condition and all fluid levels. A print out of the found results was given to me proving that (thankfully) my 15 year old Alfa Romeo was still in fine fettle and safe. All this at no extra cost to me. The initial job was done plus a piece of mind to know that my car is safe. Top marks to Protyre Ashbourne, and I would not hesitate to use their services again.
October 10, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello Mr Mountford,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Verified
Two new fronts…
Easy website to choose product i wanted and easy to book appointment, great service at the centre,right on time and job done quickly.
October 8, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Always helpful
Always helpful
I trust the lads to do a good job and they always have for me
Painless transaction
October 8, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello Richard,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Clanking noise investigated and fixed - happy customer
Booking was easy (not always necessary) but great to know I had a slot on a Saturday. My car was making an annoying clanking sound and that was pretty much all I gave them to go on. Phone call within a short space of time to advise on some work, which was carried out the same day. Parts were replaced at the price they said it would be and all sorted - cheaper and much more efficient than the main dealer.
September 27, 2025
Unprompted review
Reply from Protyre Autocare - Ashbourne Retail
Dear Steven Mount
We're happy to hear that booking was easy and convenient for your Saturday appointment.
We're glad our team at our Ashbourne Retail branch efficiently diagnosed and resolved the clanking sound, completing the work on the same day at a great price.
Thank you for your positive feedback!
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Verified
Tyre purchase
Booked my car in for 2 new tyres.
Met by friendly staff at reception. Took my number to give me a call when car was ready to pick up. Estimated time 1 hour but was ready slightly earlier. Again friendly staff who took time to go through advisory notes.
October 1, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello J Davies,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashbourne branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Prompt and polite attention
Prompt and polite attention. Found a problem with tyre and was able to fix it immediately.
October 6, 2025
Verified
Verified
A good experience
A good experience, everything went smoothly the work was done well and on time
October 1, 2025
Reply from Protyre Autocare - Ashbourne Retail
Hello Gordon,
We would like to thank you for sharing your feedback regarding the service you received at our Ashbourne branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Verified
Reply from Protyre Autocare - Ashbourne Retail
Dear Rosie,
We're happy to hear that you had excellent service at our Ashbourne branch !
Thank you for your positive feedback; we appreciate it greatly.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
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