Phonak Reviews 114

The world worst hearing aid and customer support in india. In a year time I have sent 5 time for repair. I last my money and peace

Very expensive hearing aid which fails to deliver. Purchased Aug 2024

Sphere noise reduction has never worked and have been unable to get a satisfactory music setting

Good things:

Bluetooth and speech, otherwise not worth the money!

Do they care!?

Do not attempt to buy these hearing aids.i bought mine 1 year ago from view point in york and they have gone faulty 8 times with the ear piece failing.
I bought another make from m and s and they were presented in 3 lovely boxes all with a carrying case etc.i got a different make from view point in york namely phonak ,and phonak do not give you any box with carrying case etc.These hearing aids were far more expensive than the m and s ones it’s beggars belief that one is given 2 hearing aids and the small plastic charger in ones hands.
Phonak if you want to market a good and expensive product you have to present and manufacture them in a presentation box.I cannot believe that they don’t.
I would give this firm 0 stars if I could ,even the consultant at view point in york must be disgusted with presenting the hearing aids without a box
Trafford Reeder

Rubbish app, responds so very, very slowly, if at all. Updates are released without any care for the users experience - the recent one was like " here you go, YOU trial it cos we just can't be bothered" yes, yet again it was awful....

The app is low on intuitive functionality, and FAQ's are poorly written with YouTube clips that give examples of other Audeo hearing aids, when all I want are examples of a hearing aid model that I own!

I purchased the Phonak audeo P90 rechargeable upgrade from the P70 3yrs ago and nothing but disappointed basically they are constantly searching and changing even when you use your own setting in a crowd or resturant you do better taking them out, the noise cancellation works sometimes there is poor word differentiation and unable to get rid of background noise even with the direction at 100% They have been sent back 3 times with them working OK for a couple of months then back to not working
Your constantly resetting them and trying to hear amongst the babble
I asked for a swap an upgrade as the P70. performed better, even before the warranty ran out and advised phonak would not do that and full price charged
Gave them $7500 and have had nothing but problems and frustration

Husband paid £3500 for hearing aids two years ago. For the past three months he can barely hear!

I got a new set of these hearing aids in August 2024. The right aid has been back to Phonic twice as it stops working. I got it back on Saturday April 19th. It worked for two days and has just stopped working again. I’m so angry as they cost me a fortune. I really don’t know what I can do next!!! Not impressed at all.

They did not even try to fix a problem with a hearing aid that stopped working well within the warranty period. They emailed me that the issue has been fixed although they did not fix it or even attempt to fix it. One hearing aid is working well, though. Basically, you should think of it as a product without a warranty and hope that it works.

Phonak make in my opinion the best hearing aids and accessories my only criticism is lack of f a q in manual I advise use boots or other reputable company for adjustments etc .when they talk water resistant ip68 this equates to 1.5 meters deep for 30 minutes this probably ly correct for ear pieace but think portion inside ear may be over rated anyway take off before showering best advice.

I'm on SSI disability I have state medical. I received my hearing aid in November. I was given 30 days if I wasn't satisfied I could return it. 5 weeks after having it it completely stopped working. So there was no way of returning it. I find it absurd that you get 30 days for a product like that. Honestly I don't think anybody should ever invest any money in their products.

Phonak support is not fit for purpose. I sent a number of queries via the app, the replies must have come from a computer because not one reply was helpful or actually addressed the problems I had asked about.
The app is dumbed down, ill-thought-out and bug ridden, and the bluetooth audio quality through the aids is dreadful, almost unusable.
I'm so disappointed.

If you use Bluetooth devices (phone, work laptops etc) like anyone living in 2024 stay away from Phonak unless you want to pay thousands of dollars to have a device that can't do clear Bluetooth transmissions. When connected to Bluetooth so that MS teams meetings or a phone calls go straight through to your hearing aids it sounds like you re standing in a storm with all the crackling and scratching sounds, not only is it annoying but also becomes painful after a while. As a result I have to take the hearing aids out and then put headphones in for calls or online meetings at work.

When seeking help from Phonak they advise to not have other Bluetooth devices nearby (good luck with that in 2024 and being younger than 100 years), not to have multiple apps open and other ridiculous stipulations that no one should be even asking with a straight face in 2024, especially after paying more than 8.5k for their crappy hearing aids.

Go to Temu and get a 30 bucks device that will have better sound.

I'm assessed as profoundly deaf and have used two Phonak Nathos Auto UP hearing aids for several years since the NHS first introduced them. (My first pair of Phonak aids replaced the previous BE 50-series NHS aids I used.)

Sound quality in noisy environments is poor and while the overall quality of sound hasn't been as poor as others have experienced (maybe as I'm coming from the perspective of being profoundly deaf, my expectations of what can be delivered are quite low), the reliability of Phonak aids has been, in a word, appalling.

Time after time, either one, or both at the same time, of my Phonak aids has failed in the past 10 years or so and has had to be replaced. I've been deaf and have used hearing aids for over 40 years. The replacement rate of earlier NHS BE-20, BE-40 and BE-50 series aids in my younger days was almost nil; by comparison, Phonak quality leaves much to be desired. The control buttons (most usually the volume control) cease working properly and won't adjust volume easily, or at all in some cases. All too often, the mic (presumably) gives up the ghost and the only sounds I receive make everyone, including me, sound like a Dalek. At other times, it appears as if the program settings have just decided to change from those set for me by the audiologist, to the original default setting and as such, become of little use to me at all.

The NHS should review its current purchasing decisions and look for better alternatives - more reliable hearing aids would reduce instances of required replacement and thus, overall costs.

I'm currently on the waiting list for my latest hearing assessment. While I wait, I'm using just one aid (with little volume as that control appears faulty) and the other aid is now, like others, in 'Dalek-sounding mode' and is thus, unusable.

Received new nhs hearing aids about 4 months ago, the app can be challenging , a background hiss most of the time and the Bluetooth sound quality is awful, contacted nhs audiologist who referred me to Phonak , who I have emailed twice and have not replied once .

Sorry to say this app drives me crazy have to use speaker to make & receive calls. Should be on audio which allows me to hear thru the hearing aids & I can walk around & still hear. On Thursday spent one hour on phone to correct lasted for a day & half & off again. Very annoying ready to give up on these hearing aids worst ones I ever had.

Had NHS Phonak Nathos Auto M hearing aids since March 2020 & the mics regulalrly fail at about two yearly intervals.
Never had this problem with previous NHS Oticon hearing aids.

When this app works it is very useful.
I've had my Phonak HAs for only two weeks and so for the actual aids are really good BUT BUT BUT, I give the app 2 stars. Its bluetooth connection is flaky at best and now only the L HA has re-connected after 30 min. of trying - no luck with the R HA. When it was working properly it frequently disconnected for no obvious reason - two to three times a day. Unsatisfactory. The aids are on a two month-money back trial - there are other good equivalent aids available! Mmmm!

Honestly, if there were minus Stars, I would give this app -10 stars. Like fools gold, it glitters on the outside but underneath, it is rubbish. I have recently had new NHS hearing aids with Bluetooth and I was really looking forward to being able to adjust them to suit my needs which I couldn’t do with my old private aids. Unfortunately, I now spend half or more of my life trying to get the hearing aids to connect. The other half of my life is spent restoring the custom programs I created which the app has lost or restoring settings to the custom programs which it has lost prior to losing the program itself. I have only had the app for about four weeks and I have lost count of the number of times I have had to deleted the app, disconnect the hearing aids from Bluetooth, restart my Android phone, re load the app from Google Play and start all over again. Normally, Bluetooth has a range of at least 30 feet, but if I go to the kitchen without my phone, they disconnect from the app. Needless to say, my kitchen and living room are not separated by 30feet! I have a Ring doorbell. Whenever it goes off, the pop defaults to the Automatic program so I have to try and get my custom program back, but can’t because the hearing aids have disconnected again. Total nightmare. Mostly I am. Stuck with the automatic program where I get this continuous background hiss, which is driving me to drink. This is the 21st century. Surely Phonak can do better than this.

Unresponsive customer support. Somebody call 911!!

I can’t say you have bad customer service because I’ve gotten no support. Just ignored.

Promoted as world class hearing aids. They aren’t. Should be world class scam and waste of money.