pensplus.co.uk Reviews 21

Excellent repair to my Cross ballpoint. Friendly service. Not expensive

What a joke.

Walked in to a quiet shop to look for a pen. I had my foldable bike with me which the staff scowled at the s cond I walked in even though there was loads of space.

I picked up a couple of card wallets that caught my eye. I asked why two of seemingly the same thing one made a clicking noise and one didn’t and the lady behind the counter said it was because it had to be full to be silent. Seemed weird.

While talking to her I must have clicked the two wallets four times each and the other member of staff said something about me being careful with them and not to click them too much. I said I’m pretty sure the only function should be ok and he replied not if you click it 20 times. Assuming I use my wallet twice a day good to know that he doesn’t feel it would last 10 days without breaking.

Left shortly after as don’t think I want to give my money to a company that talks to potential customers like this. Off to Amazon I go.

Judging by their other reviews this isn’t an unusual experience for people.

My partner contacted this company via a message facility on their website. Asking a question regards a Parker pen. They never replied. We tried ringing them, nobody ever answered. No voicemail facility, nothing. Three days on, never heard back. Terrible customer service. I would not recommend them to anyone. I'm always wary of any company, that you can't contact by telephone. Meaning, if you have any issues, you can't speak to them. They don't deserve any custom if this is how they treat people. Woeful.

Really excellent repairs on some unusual items - delicately managed, good communication and thoughtful repairs. I highly recommend them!

Just bought a Mont Blanc pen which I am very happy with. In the past they did a superb repair on an old Sheaffer which had been damaged and returned it to brand new condition. Really helpful and friendly staff.

Very professional and prompt service in repairing a much loved OMAS pen. Highly recommended.

I had three Parker 61 pens needing various repairs ... Pens Plus have done an outstanding job on all three ... work done speedily and not expensively ... would thoroughly recommend the company and everyone I met there Jeanette Burn Putney

Outstanding service and customer care. I had a vintage unused Tiffany & Co pen with a broken twist mechanism. T&Co were unable and unwilling to repair it due to obsolete part. PensPlus in Oxford was amazing, the only place in the UK that was able to repair it. There was some waiting involved, understandably so, but the wait was worthwhile, the repaired pen was sent by Special Delivery back to me, and I am over the moon to have a new (rendered useless before without retraction working) Tiffany's silver925 pen. The body of this silver pen is quite delicate (silver is a soft metal susceptible to scratches) but it was handled with care during repairs with no single mark left from the tools and instruments used. On the basis of my experience I highly recommend this exceptional place for the repairs of high end pens

very unhappy with the service. I ordered the wrong refills and was instructed by the store staff to send the refills back via post which I did over 2 weeks ago. Chasing the store they claim to not have recieved the item and therefore will not be sending me the replacment refills. So I am now £33 out of pocket and find their customer service very unprofessional. Will not be using this company or their website again.

A most helpful, professional & responsive company. Had a very old but much-loved Waterman fountain pen which was not flowing ink and a Parker Sonnet pencil in which the lead had stuck. In both cases, they kept me informed, were responsive, clearly experienced and I had a professional and fine experience throughout. would recommend unhesitatingly

Very professional and efficient. Thank you again.

From beginning to end Pens Plus (of Oxford) were fantastic. The reporting of an issue, the valuation, mailing, repair and recovery of the item was easy, reasonably priced and incredibly professional. I enjoyed the honest, personal and invested sense of purpose which I received from Pens Plus 🖊️ .

Very pleased indeed with speed and efficiency of service. I have an antique pen I would like restored and after this pleasant experience with purchasing writing paper, I shall definitely ask them to undertake it.

The cost of any repairs was clearly stated and adhered to as were additional costs such as postage and refills. My instructions were listened to and completed with professionalism, courtesy and speed.
D Mawhinney

Pens Plus repaired a Parker pencil which had got jammed, and my late brother's silver Yard-o-Led pencil - an antique item much in need of a service. They did both jobs beautifully, restoring both items to their former functional selves. I was very happy.

Following the passing of my mother the antique silver propelling pencil that belonged to my late father came to light. Unfortunately it didn't work. Pensplus were able to carry out a full repair and service and were able to tell me something about the provenance of the pencil. I am very happy not only with their service, the cost and the prompt attention but also the personal service and friendliness of the staff who are a credit to the company. Where have all of the old English values like this gone? Thank you, thank you.

The refill of my Montblanc pen had become wedged in the barrel of the pen and I had tried on numerous occasions, here in France, where I live to have it repaired - to no avail. Whilst in Oxford, visiting family I took it to PensPlus in Oxford - WHAT BRILLIANT SERVICE!!! It was very quickly repaired at a very reasonable price - MUCH lower than I expected and then posted back to me. I couldn't recommend them more highly! Thank you to Paul, the repair specialist and to the other super-efficient and friendly staff at this company.

Pens Plus recently repaired the nib on my 20+ year old Yard O Led fountain pen, the first time it had needed a repair. I hated being separated from it, but it was worth it; it came back fully restored, looking and writing like new. The people at Pens Plus were super, the workmanship is excellent and the price was a very pleasant surprise.
Best of all ... writing is a pleasure again.

Oxford, oh Oxford! The City is like second nature to me. The Rivers, Boats, amazing Pubs and Restaurants, & of course, all of those wonderful College Fields.

There are so many thoroughly excellent shops and retailers in this City. And, let’s not forget: Inspector Morse and Sergeant Lewis! You must Endeavour!

I have used this Shop, in person a number of times for well over 10 years now. The Staff are very welcoming, friendly and hugely knowledgeable about the lines and products they stock & can order.

If you are a stationery aficionado like myself, you will want to indulge yourself and divest monies on wonderful items. Genuine Leather Journals with top quality creamy coloured journals inserted are simply wonderful to write on with the Mont Blanc or Cross Fountain Pens!

This particular purchase was made online. Actually, it’s the first time I’ve used the online option. Speed, efficiency and great delivery - fantastic, as it should be.

My sincere thanks for the excellent service, and I shall most definitely give patronage the next time I’m in town.

A refreshing experience dealing with Pens Plus. Service as I would like yet rarely find. Phone answered promptly by a person who was interested and actually wanted to help. I cannot praise them enough.