Pandle Reviews 1,289

Pandle is great and the support is first rate. the best is that it is being actively improved all the time
Jordan was very helpful a quick with responses

VAT made easy
I am sole trader and was daunted by VAT. I started using the free service from Pandal just under one year ago and it has been a remarkably straightforward process.

Great experience today with Jordan who provided support on Pandle's accounting software, I was having difficulty with a customer overpayment and he explained in a clear way how to deal with it. The very small monthly subscription has been worth it to receive online support from real people.

At à basic starter level I find Pandle useful for book keeping alongside bank statements.
However I'm stuck with splitting a payment between credit and debit for fees. I don’t know where to get support with this.

Excellent support service from Josh today.

A basic but functional system available at little or no cost. Quite slow running but it gives you what you need. I had some issues setting up but the AI help provided support and Andrew was quick to pop in to assist too

Pandle is a great accounting package for small businesses and one man companies, and comes free of charge but I wholly recommend Pandle Pro at the extremely affordable monthly charge of just £5pm Excl VAT. Pro comes with Projects, Mileage tracker, Multi-company and most important Bank feeds!

Support is excellent with AI agent handling many queries but backed up by live agents for more complex or perplexing matters.

For example, Andrew who answered my complex reconciliation of multicurrency payments and receipts gave a swift reply to my question and successfully sorted the reconciliation for me. Excellent.

Jamie from Pandle was very helpful sorting our problems. Thank you!

Kieran was very punctual and helpful, thank you!

Thank you Ben Salisbury for your support - I sent Ben an e-mail asking for help to navigate something in Pandle and he responded really quickly and helped me out! Thanks :-)

Look forward to working with Connor in my upcoming annual accounts. He is very kind and professional, always happy to assist no matter what question!

Great on boarding experience all set up with no trouble

Just setting up on Pandle after moving from Quickbooks (who are awful)
I have found the AI help very useful - also had additional support from Kieran who jumped in and resolved some queries quickly
All good so far
Simon T

Excellent product, exactly what I need, has a lot of useful features. Well done, guys, and it is free- thanks

Pandle is ideal for my small business. I had an issue pulling transactions across form my bank so used the help chat facility. The customer service was excellent...personal service from Kieran who resolved the matter in minutes.

I had a question concerning my dashboard,this was resolved in minutes

We had a problem with not being able to refresh one of our bank balances.
Sent an email to Pandle seeking assistance. By return we had an response from James who then analysed the issue and refreshed the report for us, all within 30 minutes.
We could not have asked for better service.

Excellent support from Connor! I had a fairly nuanced accounting question and Connor handled it brilliantly. He was quick to respond, clearly understood the issue, and gave me practical advice tailored to my situation.

Really appreciated the clarity and professionalism.

Pandle has been the best experience with accounting software so far, and not necessarily because of the interface or UX, but because of the support!

The AI based support has itself been able to answer many queries, but even when I need to speak to a real person, it's quick, friendly and things get resolved easily.

Definitely recommend

Connor was very helpful sorting my query quickly and efficiently - just what I need from my accounting software.