Onetravel Reviews 6,200

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly experience and the clear presentation of options available on the website. People highlight the excellent service provided and the competitive prices offered. Consumers also value the ease with which they can find suitable travel times and prices. Many reviewers have pointed out the kindness, knowledge, and professionalism of the agents. The patience and willingness to help, even when customers face difficulties, are also appreciated. Some consumers have expressed concerns about seat selection and clarity regarding baggage allowance. A few reviewers mentioned issues with extra charges and difficulties in getting quick responses for booking changes.

Based on these reviews

Rated 4 out of 5 stars
Invited

$214.46 was withdrawn from your Account using a debit card at COA ONETRAVEL.COM AIR ONETRAVEL.COM, NV. Your Account you owe me more money out off $1740 CAD withdraw from my account you only refund $8... See more

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Rated 4 out of 5 stars
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I got very confused when i finished my reservation about seat assigned who was assigned and also about to check one bag

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Rated 4 out of 5 stars
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Dedicated staff and very helpful. However, at times, their heavy Indian Accent and customary speedy talk makes it very difficult to clearly understand what they are saying. Apart from that all was ef... See more

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Rated 4 out of 5 stars
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It was hassle free from start to finish. You would have received 5 stars if you would have provided a means for me to pre-book my boardimg pass with something other than a passport. I do not hav... See more

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Rated 5 out of 5 stars
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The Rep was very calm, pleasant to listen to, and gave me a lot of time to think over my booking, and answered all my questions to my satisfaction. He also, clearly explained some grey areas whenever... See more

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Rated 5 out of 5 stars
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The gentleman Kevin was very professional and took time with me due to this is the first time I have done this booking. He was extremely kind due to this trip is due to my brother’s Celebration of Lif... See more

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Rated 3 out of 5 stars
Invited

It is difficult to get quick responses to issues to be resolved. I have been trying to get a booking changed for more than 2 weeks now and all I get is promises for resolution within 24-48 hours. I ha... See more

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Rated 3 out of 5 stars
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too many extra charges and advertising, not a simple enough transaction. No humans to talk to--except someone calling right away on my phone, trying to scam me with my booking==you don't have much se... See more

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Rated 5 out of 5 stars
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Great service! I received timely updates on my entire travel schedule, including gate changes, which made my trip much smoother. Highly recommend to anyone traveling!

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Rated 5 out of 5 stars
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I’m Happy with OneTravel because you guys are so helpful, well prepared, also found me a good deal, thank you to all the staff.

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Rated 5 out of 5 stars
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So far, I have never had problems with my booking with Onetravel. I booked a flight to Italy last year, and it went smoothly and without any hassle. I got a call from their representative to verify my... See more

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Rated 5 out of 5 stars
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All the agents I spoke with were very patient knowledgeable and always willing to help in the most calm and suttle tone even when I was getting frustrated as my card keep declining even though I had... See more

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Rated 5 out of 5 stars
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This is my first time using OneTravel, and l am well pleased with their service. Everyday, they send me an email to let me know what to do next. I won’t hesitate to use them again or refer them to who... See more

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Rated 5 out of 5 stars
Invited

My experience was good. The person who took care of me was patient and understanding. He guided me through the whole process.

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Rated 5 out of 5 stars
Invited

My customer service rep, Neea was very patient with me. Neea was very detailed and didn't mind repeating herself for clarity and most of all she had no attitude in her voice. The company has a winner... See more

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Rated 3 out of 5 stars
Invited

I was happy to find a flight that suited my timing, at a fairly good price. The site options was rather cluttered and unclear - too much stuff. I did notice something earlier about pre-paying for ch... See more

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Rated 5 out of 5 stars
Invited

This girl is AMAZING, she's is very kind and professional She also was very patient with me, I had to check with the person over the phone out of the State, she waited for me, midtinme I was giving... See more

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Rated 5 out of 5 stars
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I’m very grateful for all the support and professionalism team of OneTravel. All of you are very exceptional and you deserve an absolute raise in salary. My British Airways flight attendant and ca... See more

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Rated 3 out of 5 stars
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You say anything about checking in getting my tickets or anything like that so I'm a little bewildered to how this is actually going to work. The price is good at least compared to other services seat... See more

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Rated 5 out of 5 stars
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This lady got tickets for my to trip Pensacola to meet my college roommate and another college friend. We graduated from Flora Mac College, a Presbyterian College for girls, in May 1960. There was 4... See more

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Rated 5 out of 5 stars
Invited

The booking agent Osmond Singh is very knowledgeable with his job. He made booking my flights easy. He made seat arrangement so me and my son can sit together which I really appreciate.

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Rated 5 out of 5 stars
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Smoothe and easy to use. This is significant because I am a first time user and new to online booking. Onetravel made it a positive experience for me!

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Rated 5 out of 5 stars
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It seemed so easy to book a flight. By not selecting a seat will you still be given a seat though? I’m 77years old , on fixed income & $40 additional fee for seat selection seems too much for me.

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Rated 5 out of 5 stars
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When you click the box, you get your information right away.\n There's no waiting for your answer. That makes me happy😉

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Rated 5 out of 5 stars
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Kelton was excellent. He paid attention did not overtalk and was direct with the information when asked. I would like to speak with him anytime I call One travel.

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Rated 5 out of 5 stars
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You were amazing the agent was so patient and helpful kind too and very respectful

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Rated 4 out of 5 stars
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The site is easy to navigate, and many possible options are presented to choose from

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Rated 5 out of 5 stars
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Marissa tried in every way possible to secure my fares & times needed untill I was completely satisfied.. Marissa was most polite & helpful

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Rated 5 out of 5 stars
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I am an old customer and has been an easy way to buy my travel tickets through this company. Excellent work done

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Rated 5 out of 5 stars
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The patience and calm demeanor of the sale rep. was impressive, he was warm and cordial. I have deal with other sale reps, but this guy, hats off to him

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Rated 5 out of 5 stars
Invited

Excellent offers, they are very clear in their options, they offer you good service and they adjust to your needs.

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Rated 5 out of 5 stars
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What is doing well, is the way how easy is for me to find out the time and prices to continues traveling.

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Rated 4 out of 5 stars
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I’m so contented and I like the always updated on my reserved flight thank you very much

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Rated 4 out of 5 stars
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It was easy to book. It was a little confusing with all of the travel protection add ons. I had already picked travel protection and then more popped up. It was fine though. 🙂

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Rated 5 out of 5 stars
Invited

They have never failed, Customer and safty are thire number one priority, they always believe in safty precautions

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Rated 4 out of 5 stars
Invited

Good morning, all was ok, but I was told by Donny that he would give me a call back about my seating, I need window seats on both flights, was waiting to pay for same if needs be, but haven't gotten a... See more

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Rated 5 out of 5 stars
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I booked flights with this company more than once, and it was a wonderful company that met my desires. I thank them very much.

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Rated 5 out of 5 stars
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There were many reservations to chose from to accommodate what you need

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Rated 5 out of 5 stars
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This was my first time on this site and it was very smooth. I like that I was able to choose my seats unlike other sites where I wasn't for the same flight.

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Rated 3 out of 5 stars
Invited

Tried to double charge me on things. Caught it and reluctantly gave refund. Charged me to use them and I have no idea how I connected with them. Rip-off

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Rated 5 out of 5 stars
Invited

He was very helpful and friendly. Answered all my questions and he was very polite

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Rated 5 out of 5 stars
Invited

Norissa knew what to do. I think it is a little expensive but I was able to obtain what I needed.

Company replied

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Company details

  1. #150 of 189 best companies in Travel Agency
  2. #30 of 38 best companies in Travel Aggregator

Written by the company

OneTravel is a leading online travel agency that offers great deals for savvy travelers seeking both quality and value. Our customers have access to millions of value-driven deals on flights including business class and first-class airfares, hotel rooms, car rentals, and vacation packages to top destinations around the world.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Invited

Very Very good

Very Very good

October 15, 2025
Onetravel logo

Reply from Onetravel

Thank you for your feedback. We are happy to learn it has been a good experience.

Rated 1 out of 5 stars
Invited

Refuse to grant refund

Refuse to grant refund. My mom is 92 years old and she took sick. I couldn't get a refund. I Totally don't understand the policy. This was a big money grab to struggling customers who can't afford to throw away 1000 dollars.

October 3, 2025
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Reply from Onetravel

We're very sorry to hear about your mother's illness and the trouble you experienced with our refund policy. We've reviewed the reservation and see that there are two people on this booking. After reviewing the reservation, we see that the American airline flight you booked is a non refundable ticket, and those are the airline rules and not Onetravel, we are the travel agency. Also, insurance was not purchased, and in this case would have helped to recoup the cost if it was due to medical reasons, and with a doctor note. We do see that the agent did inform you if you cancel you will have a credit to use so the money is not completely lost.

Rated 5 out of 5 stars
Invited

very helpfil

prompt service

October 14, 2025
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Reply from Onetravel

We appreciate your feedback and are happy you had a very good experience with our service.

Rated 5 out of 5 stars
Invited

The associate was very helpful and met…



The associate was very helpful and met our needs.Thank you very much.

October 14, 2025
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Reply from Onetravel

We're happy to hear that our associate was very helpful and effectively met your needs. Thank you very much for sharing your positive experience with us!

Rated 5 out of 5 stars
Invited

Nice attendant

Nice attendant

October 14, 2025
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Reply from Onetravel

We're so glad to hear you had a positive experience. We appreciate your kind words about the helpfulness of our staff.

Rated 5 out of 5 stars
Invited

my purchase and selection experience…

my purchase and selection experience was easily and effortless, got a better price, fast and efficient.

October 13, 2025
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Reply from Onetravel

We're happy to hear that your purchase was effortless and efficient! It's great to know that you got a better price. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars
Invited

Booked in in no time

Booked in in no time. No trouble getting flight.

October 13, 2025
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Reply from Onetravel

We're happy to hear that you were able to book quickly and secure your flight without any issues. Thank you for your positive feedback!

Rated 5 out of 5 stars
Invited

Easy to reserve!

October 13, 2025
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Reply from Onetravel

We're thrilled to hear you find our product easy to reserve! Your feedback is greatly appreciated.

Rated 5 out of 5 stars
Invited

keep up the good work

October 12, 2025
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Reply from Onetravel

We appreciate you taking the time to leave us this great feedback; we are happy to hear that you had a positive experience.

Rated 5 out of 5 stars
Invited

Very simple and easy booking process

It is simple and hassle free unlike other top airlines. Waiting to see the services.

October 13, 2025
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Reply from Onetravel

We're happy to hear that you found our process simple and hassle-free. We appreciate your positive feedback and hope you enjoy our services!

Rated 5 out of 5 stars
Invited

I have good experience from you from…

I have good experience from you from previous flights.

October 13, 2025
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Reply from Onetravel

We're happy to hear that your previous flights with us were enjoyable. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars
Invited

A successful booking process

Thanks for making my travel itinerary a successful booking experience!

October 13, 2025
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Reply from Onetravel

We appreciate you taking the time to share your booking experience with us. We are happy to learn that your travel plans were successful.

Rated 5 out of 5 stars
Invited
Onetravel logo

Reply from Onetravel

We're happy to hear that you're very satisfied. We appreciate you taking the time to leave us your feedback!

Rated 5 out of 5 stars
Invited

Did it online and it went as smoothly…

Did it online and it went as smoothly as it could have.

October 12, 2025
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Reply from Onetravel

We're happy to hear that your online experience was smooth. Thank you for taking the time to share your positive feedback with us.

Rated 1 out of 5 stars
Invited

I have already told you that this trip…

I have already told you that this trip was cancelled long ago. The destination wasn't Toronto - it was Ottawa.

October 12, 2025
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Reply from Onetravel

When a reservation is cancelled directly with the airline, we do not see that message so we assume it's still a valid booking, our apologies for the inconvenience.

Rated 5 out of 5 stars
Invited

I realized I was booking the wrong date…

I realized I was booking the wrong date but was able to change the dates. The different pages was easy to manuever. I will use this site again.

October 12, 2025
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Reply from Onetravel

We're happy to hear that you were able to change your dates and found our site easy to use. We appreciate your feedback and look forward to assisting you again in the future.

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