adidas Reviews 3,217

Awful. I have been waiting weeks for a refund. Made a formal complaint (twice) no one ever responds. One of their customer service advisers told me the only way to receive a refund is to download an i... See more

Terrible service. Delivery never arrived. Impossible to get in touch with them about this other than by and online form that has not been replied to over a week later. No product and no refund. Appall... See more

Ordered handball spezial in black direct from website and received discoloured grey with black laces. Not at all as pictured or what is sold in shops. Only option is to return and wait days, maybe a w... See more

Wow - such a horrible experience and I understand that this of how they work. They make you add things in the bag, then ohh issues logging in, then when it’s done the things you added that are on sal... See more

I order two Liverpool FC custom print shirts of well known players for my son’s birthday. They arrived with one having the lettering and number so far out of line that it looked awful. The second t... See more

Horrible and rude customer service team! I have never been treated so rudely. My package, which was supposed to come 4 days after I ordered, hadn't arrived for over two weeks, and part of the order wa... See more

Ordered another order of sweatpants. First one was delivered by some sketchy service because I did not pay extra for the shipping . They delivered it to my CLOSED UPS store, just left it out in the s... See more

I ordered a pair of shoes on 8/22, and they were delivered on 8/24. The fit was larger than my usual size from other companies. I promptly initiated a return/exchange, followed the instructions, and d... See more

Item was supposed to be sent to a collection point - multiple emails saying it had been delivered but it was not there. Customer Service just pushed me to Roayal Mail to chase. They offer no assistanc... See more

You would think a company of this size / reputation would have quality customer service - do not be fooled by their advertising! I ordered a pair of trainers off their website and they... See more

Honestly the most frustrating customer service experience. The chat never works, you can't leave the page otherwise you have to join the back of the queue again But even if you don't it chucks you o... See more

Delivery date on online order changed 3 times. Item lost in transit I assume. Neither will they ship a replacement nor will they issue a refund. Have to wait almost 3 weeks to get my money back for a... See more

I think it's fair to speak on behalf of a huge amount of adidas members. And this whole major flaw regarding the raffles and sneaker drops. Firstly when you scroll down to the information... See more

Bought a pair of sneakers, they didn't fit so I returned them. Return was refused without clear explanations. After reaching out to customer support, they told me shoes presented sign of wear and were... See more

As an investor I will avoid now buying shares since this company! It is only heading in one direction. I’ve run a business so can see when one is badly run. Delivery was lost. Courier informed us in... See more

0 Stars for Adidas. Having returned goods to store, having a returns receipt but no funds has been refunded. Store tells me to contact Adidas helpline. Helpline tells me contact store. I am being r... See more

website doesn't specify who they ship with and my order got sent with fedex, who don't even attempt to deliver. it's the worst shipper there is. i wouldn't have even bothered to order if i had known... See more

Charged me sales tax during the Ohio tax holiday. I called customer support 3 times and was promised a call back. Ghosted. Finally forced a response and was told that if I was tax exempt, I needed to... See more

1 star is way too good for them. Ordered cleats that arrived on 8/7. They didn’t fit so I returned them on 8/8 and Adidas emailed me on 8/20 they received them and were exchanging them for the size up... See more

Ordered a pair of joggers, they were ginormous! As soon as I took them out the bag I could see they were huge and would have come under my chin they were that long!! I put them straight in th... See more

Terrible experience on most recent order & no surprise to see the reviews here. Adidas by association are being let down by their chosen carrier (Hermes), but as seems to be the way of th... See more

I purchased a pink swimsuit , which was advertised as chlorine resistant. After wearing it only 3 times at the pool, it faded terribly. I contacted Adidas, who instructed me to send it back for inspe... See more

Hey friends, Check out my new Ultraboosts – they looked amazing when I got them. I was so happy. After just two weeks, I even wrote a fantastic review on the Adidas website – this is alre... See more

Bought my wife some shoes which I couldnt get from the normal shops I use so had to go to Adidas, despite their "size promise" they arrived a day later than the promised 48hrs (but I guess thats... See more

I love adidas but two incidents happened lately that made disappointed( First is the returning policy : I went to 5th Avenue shop where I was told I could drop off items in soho branch . I call soh... See more

I bought an item that wasn’t delivered to me. I was assured I’d receive a refund. When I follow up they said they would not refund me. Apparently they received an empty box and would not process... See more

Ordered soccer cleats for my son. Delivery date was to be on Sept 7th or Sept 8th. Did not arrive either day. Gave it a 1 more day before calling. All I got was order was processing. Gave it another... See more

Absolutely, hands down, the worst e-commerce site on the Web. I write that as someone who’s purchased a dozen pair in the past year (Y3, Tokyo, Samba, etc). The site hangs on multiple browsers when sh... See more

Their website is slow and stops working most of the time. I’m surprised how a billion dollar company is still operating like this. They sent me a wrong size and made me go to fedex to return. Af... See more

Recieved the wrong item having ordered online. Spoke to a customer service agent today in an attempt to resolve but no help at all. Never ordering from Adidas again.

I should have read these reviews before making an online order. All was well until you have to make returns due to the size not fitting (inconsistency). When you fill in the returns form, an instructi... See more

I returned an item due not fitting well at start of Aug. After a few weeks I had not got a refund despite on the website saying been processed. I phoned up and was on the phone for 75mins where I go... See more

My sneakers were misdelivered they had me for two months and keep telling me to wait. No refund or any explanation two months after the item was misdelivered.

You dont even know what you are ordering. The website only displays one front photo per item. When the order arrives it isnt even what you wanted. Make your website better!!

I own Adidas gift cards, but I have been unable to use them due to an unexplained error on Adidas’ side. I first contacted customer service in [insert month], and since then more than three mo... See more

Worst website ever…and it’s not even close!!! Shit is always slower than molasses and barely ever loads. I’m done buying from this site…it’s too damn frustrating & time consuming!!!

Left a review on 10th August, saying how appaling their after sales/service was. Unfortunately It got worse, Issue finally resolved on 9th September after I had receved a case number so was able to ma... See more

I ordered online and it supposed to arrive the day after. Til they change the delivery date 3 times without any warning at least day before.and to make it worse I was advised to pick my pack far from... See more

I HAVE WORST EXPERIANCE WITH ADIDAS I ORDERED 2 POLO TSHIRTS AND 1 POLO TSHIRT HAVE SIZE ISSUE AND I RETURNED IT BACK AND STILL I DID NOT GET ANY REFUND AMOUNT AND CUSTOMER SUPPORT ALSO NOT RESPONDING... See more

i ordered my shoes, they are not even close to the true size. I returned them, it's been 30 days since I returned them, still no refund. customer chat line is a total joke. I inisiated a charge back.... See more

Zero. USELESS. 2 weeks and still no delivery. No customer service AVOID

The experience was way too terrible, adidas was better when i was a kid, it has fallen off the heights.

1st thing they work with a company called ontrac to ship their stuff.A lot of the reviews claim things disappear.Well, guess what that happened to me today?My order's been in their warehouse in mine... See more

Products themselves were great however they have leaked my data to another customer, and provided me with the other customers details. I have made a complaint about this data breach however no steps h... See more

So called customer service is very unhelpful and really not fit for purpose and rude to top it off. As a disabled customer they did nothing to help with an order that by mistake was ordered to the Ox... See more

I am currently fighting to receive a refund having returned a pair of £250 F50 football boots, that had the sole fall off on first use. This is the second pair of £250 football boots that hav... See more

Adidas has always held a nostalgic place in my heart, especially with classics like the Samba, which I wore during soccer practice for years. Unfortunately, my latest pair of Adidas Samba didn’t... See more

I like the style of adidas, but the pair I bought wore out faster than I expected. Customer service wasn't very helpful when I asked about an exchange.

The quality of the Adidas shoes I bought is acceptable, but not as durable as I expected for the price. The design looks nice and comfortable to wear at first, but after some use, the material show... See more

I bought an Adidas F50soccer cleat from the official store because i have always trusted the brand's quality. however, after using it a few times, i noticed that the longer i wore it, the more disconf... See more