Never Fully Dressed Reviews 18,836

TrustScore 4.5 out of 5

4.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and unique designs of the clothing, noting that the items are accurately described and well-fitting. Consumers also appreciate the fast delivery service and the careful packaging of their orders. The brand's inclusive range and styles, along with the vibrant and expressive vibes of the clothes, resonate well with people. People highlight the exceptional customer service, describing the team as friendly, helpful, and quick to resolve any issues. The easy returns process and the added incentives offered are also appreciated. While opinions on order processing are mixed, the overall sentiment towards the company's products and services remains highly positive.

Based on these reviews

Rated 4 out of 5 stars
Verified

I recently returned my order because I felt the price wasn’t fair for the fabric composition. However, I was genuinely impressed by the entire business process — especially the option to keep th... See more

Company replied

Rated 4 out of 5 stars
Verified

I love shopping with never fully dressed and have many items. The only thing is the return cost, which isn’t a problem. However I think it would be good if there are multiple returns that came in diff... See more

Company replied

Rated 4 out of 5 stars
Verified

I love the clothes from Never Fully Dressed. However, I have had some issues with sizing. I am a size 10/12 and am often recommended a medium. When it arrives, it is too large and i need to order a sm... See more

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Rated 4 out of 5 stars
Verified

Turned up when expected, No issues with item or packaging. Good to see they're getting the basics right.

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Rated 5 out of 5 stars
Verified

Love the fun and expressive vibes of the clothes. Love the inclusive range and styles. Customer service on chat are actual humans and always so friendly and helpful. The what size function is really h... See more

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Rated 5 out of 5 stars
Verified

I just can’t say enough good things about “ never fully dressed “ I ADORE their clothes ! Such great quality, fantastic colours, great sizes , great customer services, I’m a 66 yr old nana and I wea... See more

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Rated 5 out of 5 stars
Verified

One of my favourite brands. Unique styles, excellent quality and fast delivery. I have several pieces but I have to call put the Tilly dress as a stand out. I have it in chocolate and I've worn it to... See more

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Rated 5 out of 5 stars
Verified

I’ve purchased quite a number of pieces & every one has been fabulous, the colours, fabric & fit superb NFD clothes are so different & vibrant, I always receive compliments when wearing Plus when I... See more

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Rated 3 out of 5 stars
Verified

I’m trying to step out of my comfort zone a bit with my clothing choices, and NFD’s range fits that bill. I’ve bought a few items which I love, but also had to return some due to fit, sizing etc. I... See more

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Rated 5 out of 5 stars
Verified

Really great company. Quality products & quality service. Speedy delivery, returns process smooth. Overall very pleased! Will definitely purchase from here again and I can’t wait to wear my new cloth... See more

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Rated 5 out of 5 stars
Verified

I loved the dress I bought! It looked exactly as it did on the website You never know when you buy from an online company for the first time, The material is lovely and it fits perfectly. I love every... See more

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Rated 5 out of 5 stars
Verified

Purchased from NFD couple of times now and all their clothing is high quality, gorgeous pieces. Always get plenty of compliments wearing them. Great delivery, great service.

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Rated 5 out of 5 stars
Verified

Great service my cardigan arrived super fast looks great and fits me perfectly. Its the second one ive bought from NFD and i would really recommend this company I'll definitely be buying more items �... See more

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Rated 5 out of 5 stars

Customer service is super quick & reliable. Fast delivery. Really looking forward to purchasing more from this brand. I love their style of clothes!

Company replied

Rated 5 out of 5 stars
Verified

Ordering was super easy, I needed to exchange for a different size, the whole procedure is super easy, dresses turned up quick and well packaged. Plus dress was very flattering, so another bonus. I’ve... See more

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Rated 5 out of 5 stars
Verified

Fantastic experienced. Beautiful blouse and fantastic quality as always. The shipping was really quick and there was clear communication. Item was exactly as described and I’ve received lots of compli... See more

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Rated 5 out of 5 stars

I absolutely love everything they sell. everyone I know asks where did I get my outfit I feel trendy especially as I’m 62 years old. The staff go above and beyond to assist you. When I visit the sto... See more

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Rated 5 out of 5 stars
Verified

Great site, very unusual outfits which you don't get anywhere else. My friends are always asking me where did you get that outfit.

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Rated 5 out of 5 stars

Unfortunately, my order containing 2 Miley Shirts wasn’t received. Royal Mail had marked it as delivered but had left it on my doorstep in full view, so sadly it wasn’t there when I got home. This was... See more

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Rated 5 out of 5 stars
Verified

This was a great shopping experience. The website was very easy to navigate and I found what I wanted with no difficulties. There is a great choice of products and I particularly like that they cater... See more

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Rated 5 out of 5 stars

Best customer service ever! I needed some info on an item and got a virtually immediate and full answer. It’s a rarity these days but Caisey who picked up my enquiry went above and beyond to help me.... See more

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Rated 5 out of 5 stars

NFD has always been my favourite brand but now I can also say that it has my favourite customer service team! They are so friendly and helpful!!! Honestly, best customer support ever! Thank Y... See more

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Rated 5 out of 5 stars
Verified

Easy to order products. Always packaged well. Very good quality clothing. Love every single piece of clothing I've ordered. The faux leather teal trousers are beautiful

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Rated 5 out of 5 stars

I have ordered from this website before and found quality and service really really good. I made an error ordering something that was on pre order (not realising it was pre order, it was my own... See more

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Rated 5 out of 5 stars
Verified

Totally obsessed with this brand . I feel so special when I wear my new khaki eye cardigan and skirt. The customer service is fantastic, with no quibble returns and I love the added incentive they... See more

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Rated 5 out of 5 stars
Verified

Amazing quality ! all size models 🙏 Wearable ❤️ Affordable 💪 Bloody fantastic clothes 💋 My fave brand EVER 🥰

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Rated 5 out of 5 stars
Verified

Items are beautifully made and so vibrant & unique. The compliments while wearing my coord & the queries as to what label I was wearing & where I bought it.

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Rated 5 out of 5 stars
Verified

The products are, generally, great. Well made, accurately described and well fitting, especially the plissé dresses. Customer service is also excellent as the team step into help when there are is... See more

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Rated 5 out of 5 stars
Verified

First time shopping with you guys - and defo won’t be the last , the items were amazing , such great quality- I feel amazing, great customer service , product are all fabulous , fast delivery ⭐️⭐️⭐️⭐️... See more

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Rated 5 out of 5 stars
Verified

Great product! Beautiful colours, fantastic material. Stunning communication with customer service, as I had to exchange the hoodie (I didn’t choose my size right). That was the fasted exchange I’ve e... See more

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Rated 5 out of 5 stars
Verified

Beautiful dress, fits perfectly, fabric is so soft and comfortable. Packaged excellent and fast delivery. Will be buying more from Never Fully Dressed and would definitely recommend, thank you for a g... See more

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Rated 5 out of 5 stars
Verified

I find your staff at your Buckhurst Hill store the most friendly and helpful of girls. Your clothes are beautiful and bright and i just love everything about this company. Clothes are well made. Just... See more

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Rated 5 out of 5 stars
Verified

Quick and easy Everything as expected Loved the dress Super experience buying at never fully dress

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Rated 5 out of 5 stars
Verified

I received 2 beautiful and very special cardigans, very high quality - super. Thank you Never Fully Dressed.

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Rated 5 out of 5 stars

Absolutely in love with Never Fully Dressed , great quality and great Customer service...would recommend to anyone who likes the above.

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Rated 5 out of 5 stars
Verified

Packaging and delivery first class All items arrive in pristine condition and very speedily

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Rated 5 out of 5 stars
Verified

Stunning clothes, so different from anything anywhere else and the quality is amazing! So happy with all my purchases

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Rated 5 out of 5 stars
Verified

Very fast service and fast replacement item which I had to return as too big. Very happy with purchase and will definitely use again

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Rated 5 out of 5 stars
Verified

Five star , stylish beautiful , true to size , I love Never Fully dressed a real Fan

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Rated 5 out of 5 stars
Verified

Easy online ordering and fast delivery. The returns service and exchange are also very simple.

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Rated 5 out of 5 stars
Verified

Items always wrapped carefully, never creased, quality ,fab customer service need i day anything else

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Rated 5 out of 5 stars
Verified

Love NFD, fantastic clothing, great customer service, size inclusive. Keep up the great work

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Rated 5 out of 5 stars
Verified

As always.. superb service , and top quality item , delivered with care from N.F.D.

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Rated 5 out of 5 stars
Verified

The garment was too big but an exchange was done very efficiently and I am very pleased with my trousers. Good service.

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Rated 5 out of 5 stars
Verified

The items I have received are all lovely and so different from what I would normally wear.

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Rated 5 out of 5 stars
Verified

Come really quick and fantastic quality. Super happy with my order

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Rated 5 out of 5 stars
Verified

Have bought various items and love every single one. They feel nice and wash beautifully. I am always on the look out for more NFD

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Rated 5 out of 5 stars
Verified

Gorgeous clothing for all sizes and delivery time is great

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Rated 5 out of 5 stars
Verified

Amazing clothes amazing quality absolutely obsessed with the whole range and collection everytime

Company replied

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Company details

  1. Clothing Store
  2. Women's Clothing Store

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Very disappointed with the customer…

Very disappointed with the customer service from NFD. I had bought a pair of boots two years ago which I appreciate is quite awhile. These completely came apart in a way no boots should. I went to get them fixed somewhere independent and that person said this should never have happened. NFD response is that the fault would have happened within 6 months so will not refund or look to offer any resolution. Have spent alot with NFD in the past so disappointed for them not to offer any sort of resolution and do not feel valued as a customer at all.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful clothing and quality. Very satisfied customer.

Just wanted to say how happy I am with my Isla Elodie dress. It’s absolutely beautiful and I can’t wait to wear it. I have the same dress in the blue colour which is equally as beautiful and gained me lots of compliments when I wore it. Have my eye on the Night Garden Gaia Plisse Dress next. Quality is great and fit is lovely. Speedy delivery too. I previously returned a cardigan as it was too big and re ordered correct size. Refund process was simple and straightforward. Would recommend NFD to anyone considering a purchase.

October 10, 2025
Unprompted review
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi there, thank you so much for this review! We appreciate it so much. Enjoy your Isla Elodie dress, and hope you manage to treat yourself to the Night Garden Gaia dress soon.
Best wishes to you, Team NFD

Rated 5 out of 5 stars
Verified

Dress is beautiful

Dress is beautiful, unique and so comfortable! Fast shipping and the size guide is accurate. I can’t wait to get another dress l!

September 27, 2025
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Reply from Never Fully Dressed

Hi Melissa, thank you very much for the review. We really appreciate it and look forward to you shopping with us in the future! Best wishes, Team NFD

Rated 3 out of 5 stars
Verified

Love NFL normally

Love NFL normally! My most recent order was pretty horrible material wise and there was no indication that my order was pre-order so was confused on where it was until I queried.

September 27, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi there, we are very sorry to hear this review. I have passed this feedback onto the team for you. Please do reach out to the customer service team if we can help you further: love@neverfullydressed.com
Best wishes, Team NFD

Rated 5 out of 5 stars
Verified

loved my trousers!!

loved my trousers!!
Arrived on time and beautifully packaged

September 27, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Angela, that is amazing to hear! Thank you for the review, enjoy your beautiful NFD trousers.
Best wishes, team NFD

Rated 5 out of 5 stars
Verified

Love my black poppy mesh dress

Love my black poppy mesh dress. Stunning colours and very flattering shape

September 26, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Penny, thank you for this review, it really is appreciated! Enjoy your gorgeous Poppy dress. Best wishes, Team NFD

Rated 5 out of 5 stars
Verified

Skirt beautiful so feminine and floaty

Skirt beautiful so feminine and floaty, such gorgeous quality, buy, buy, buy, fits to size and just stunning

September 24, 2025
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Reply from Never Fully Dressed

Hi Julie, thank you so much for this review! It really is appreciated :) I will pass this kind feedback back to the team for you. Best wishes, Team NFD

Rated 5 out of 5 stars
Verified

Very happy

It’s was dispatched quickly. Extremely pleased with the cardigan, very soft and cosy. Good quality. Will definitely buy more from here again.

September 26, 2025
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Reply from Never Fully Dressed

Hi Jane, we hope you are well. Thank you for this review, it is so appreciated. We are so happy to here you are so pleased with your gorgeous NFD cardigan. Look forward to you shopping with us again soon! Best wishes, Team NFD

Rated 5 out of 5 stars
Verified

I just love my pieces from Never Fully…

I just love my pieces from Never Fully Dressed- very cool designs and a good fit! Shipping was easy and quick. Looking forward to shopping with them again.

January 6, 2025
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Reply from Never Fully Dressed

Hi Tiffany, we hope you are well. Thank you for this great review, as a small business we really appreciate it! Look forward to you shopping with us again soon. Best wishes, Team NFD

Rated 1 out of 5 stars
Verified

Never received my order

September 26, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Isabella,

Thank you for taking the time to leave us some feedback,

We are incredibly sorry to hear that you have had a 1* experience with at NFD. I have taken a further look into this and can see that we are currently in contact with you on email regarding the investigation opened into your parcel. Please be assured that we are working our hardest to get this resolved and as soon as the team get back to us on this, we will update you immediately.

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Highlight for Fashion

Great Service and wonderful Fashion

September 24, 2025
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Reply from Never Fully Dressed

Hi Anja,

Thank you so much for your lovely words!

We’re thrilled to be a highlight in your fashion journey. It means a lot to know that both our service and our styles made such a great impression. We're always working to bring something a little different to your wardrobe, and to make the entire shopping experience feel special from start to finish. We can't wait to have you back soon!

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Excellent product

Excellent product, well made ,exclusive design ,well priced and promptly delivered.

September 24, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi there,

We really appreciate you taking the time to share such thoughtful feedback. It’s fantastic to hear that the quality, design, pricing, and delivery all met your expectations. We put so much care into creating unique pieces that feel special yet accessible and it’s wonderful to know that came through in your experience. Thank you again for choosing NFD!

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Always happy

Always happy with my NFD purchases, super quick delivery helpful tracking if needed & incredible quality

September 24, 2025
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Reply from Never Fully Dressed

Hi Aoife,

Thank you for your continued support, it truly means the world to us. We're so pleased to hear you've consistently had a positive experience, from the speed of delivery to the tracking and, of course, the quality of the pieces themselves. We’re always here to make your shopping experience seamless and special, and we can't wait to bring you more pieces you love.

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Love my leopard print gillet

Love my leopard print gillet. It’s just perfect great quality and great fit.

September 24, 2025
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Reply from Never Fully Dressed

Hi Kathy,

Thank you for taking the time to leave us this 5* review,

We're so happy to hear how much you're enjoying your leopard print gilet! It’s always our goal to design standout pieces that feel as good as they look, so knowing it’s the perfect fit, both in style and comfort, is just the best feedback we could hope for. Thank you for your support, and we hope you get lots of wear out of it.

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Lovely items and just right for the…

Lovely items and just right for the autumn. Ordered in a couple of cardigans. They are well made, fit so well, are ridiculously comfy! Just yummy!

September 27, 2025
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Reply from Never Fully Dressed

Hi Donna,

Thank you for such a lovely review!

We're delighted to hear our cardigans are keeping you cosy and stylish this autumn, comfort and great fit are what we’re all about, especially this time of year. It’s always a joy to know our pieces are being loved and lived in. We can’t wait to share even more new-season favourites with you soon!

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Boston girl in NFD

Gorgeous clothing for any occasion. I will be back for more <3

September 27, 2025
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Reply from Never Fully Dressed

Hi Alissa,

Thank you for leaving us this 5* review!!

Sending love all the way to Boston! Thank you so much for your kind words, we’re thrilled to hear you're enjoying your NFD pieces and finding them perfect for any occasion. Creating clothing that’s versatile, empowering, and a little bit bold is at the heart of what we do. We’ll be here whenever you're ready for your next wardrobe addition!

Kindest regards,
NFD Customer Service

Rated 1 out of 5 stars
Verified

The delay on my order was unacceptable

The delay on my order was unacceptable

September 27, 2025
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Reply from Never Fully Dressed

Hi Emma,

We're really sorry to hear about the delay with your order, we completely understand how frustrating that must have been.

While the delay was due to an issue with the courier, we take full responsibility for your overall experience and will work with our delivery partners to help prevent this from happening in the future.

We truly appreciate your patience and hope we’ll have the chance to provide a smoother experience next time. If there's anything still unresolved, please don’t hesitate to reach out to our customer service team at love@neverfullydressed.com.

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Perfect fit,my size

Perfect fit,my size. Nice color

September 24, 2025
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Reply from Never Fully Dressed

Hi Michaela,

Thank you for taking the time to leave us this feedback!

We’re so pleased to hear that the fit was just right and that the colour hit the mark for you. We put a lot of care into sizing and design to help our customers feel confident and comfortable in every piece. It’s great to know that came through in your order, we hope to see you again on site soon!

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Love my purchase!

I purchased a gorgeous cardi from Never Fully Dressed and it’s beyond beautiful! It’s so vibrant and soft and I’ve received so many compliments. It arrived so quickly even though it was on pre-order. Can’t wait to buy again from Never Fully Dressed!

September 24, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hi Monica,

Thank you so much for such a wonderful review!

We’re super pleased to hear how much you love your cardigan, from the softness and colour to all the compliments it's bringing your way! It’s also lovely to know your pre-order arrived quickly and met your expectations. We’re so grateful for your support and can’t wait to welcome you back for your next NFD piece.

Kindest regards,
NFD Customer Service

Rated 5 out of 5 stars
Verified

Packaging and delivery first class …

Packaging and delivery first class All items arrive in pristine condition and very speedily

September 26, 2025
Never Fully Dressed logo

Reply from Never Fully Dressed

Hello Julia,

Thank you for taking the time to leave us a 5* review, we really appreciate it!

Thank you for your lovely feedback. We're so pleased to hear that you are happy with the packaging and delivery of your order and that the delivery was quick!

We truly appreciate your support and look forward to welcoming you back again soon.

Kindest regards,
NFD Customer Service

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