Musician's Friend Reviews 735

Super fast shipping. Condition accurate. Only issue is the title on the product. It was advertised as a 1965 Jazzmaster 2023 Vintage Resissue. But it is a reissue of the 1966 model. The differences b... See more

I love this place. I buy all my big purchases here through the years. So fat a Martin D-16, an American Telecaster, a MIM P-Bass, a Yamaha keyboard, amps and pedals. Service is great, financing is eas... See more

Always a pleasure to work with Musician's friend. They price match, they work with you on the deals. They are not stuck to a particular price. Hands down the place to buy gear from and when things... See more

I always seem to find something special at a reasonable price. I hate to be over charged for shipping, but it has never been a issue with most of your sellers. There is always something new and unusu... See more

I ordered nonreturnable drumsticks and they were soaked in a downpour while I was out. The thundershowers were predicted, and the results were predictable. The delivery person could have put them... See more

Nick M was an awesome salesman. He took the time to lookup everything I asked about and gave great advice. He wasn't just selling, we had a nice conversation about pics! LOL I usually purchase from G... See more

The site told me I had $18 worth of points to apply to my purchase today - but - I was not able to apply it? The website said I need to select my payment type - I did this - but there was no way to ad... See more

My advisor was helpful & listened to exactly what I wanted & then made it happen. He took the time to arranged my order in the best way possible so I would got the best deal possible & also had a gre... See more

Have been shopping for a beginner guitar. Did not want to frustrate them with a lousy sounding cheap guitar so they never knew if they can't play or the guitar can't play. Many review's recommended... See more

My first buying experience was awesome. My gear advisor, Ava, was super and totally stayed on top of things through the entire process. My guitar shipped quickly and arrived without any issues...I'm v... See more

Hope Wilberger guided me thru getting passwords reset and other things like a real pro. I've done sales and phone work, and feel like my opinion is informed. Hope has a very kind speaking voice and co... See more

The process was simple. The quality you would expect from Fender and Marshall was spot on. All of this guided by Kelsey Tobin Sales and Customer Service. She is an absolute bomb with musicians friend.... See more

Dylan Lewman is not only helpful and insightful, he makes sure to go the extra mile offering the additional products and warranty coverage that any customer would need. He is truly a blessing to... See more

Customer Service . I had order an item and it mistakenly shipped to my old address. i called Musician's Friend , and the retrieved and reshipped it to me at the correct address. I liked to thank Eric... See more

You guys are always a pleasure to do business with. Also, I appreciate that you ship via UPS and not USPS which seems to habitually be late with their shipments. Thanks again.

Mark is very knowledgeable and helped me choose a guitar that would fit my experience level and needs

You had just what I was looking for and I easily found it. Plus you provided a Paypal interface and I use that frequently, so I was happy to see it. It looks like you have a good variety of Musical I... See more

Brian Fine was awesome this morning, He helped me tremendously with my musical equipment situation. He was knowledgeable, very professional, and courteous. He's is a true gem. Thank You Brian. I will... See more

Ava B. is on top of every detail and follows through as promised in a very personalized way. Musician's Friend has always had a great selection at the best prices and stellar customer service. I've... See more

Gentlemen: I want to take a moment to thank your agent 'Ryan and let his superiors be aware of my interaction with him.' I don't have his last name but the number he gave me was (219)370-3830. T... See more

I’ve become a MusiciansFriend convert in the last year or so. The customer service is beyond great, the prices are awesome, and it’s always surprising just how fast everything arrives. I really enjoy... See more

Called to order the power supply that inadvertantly wasn't included with the vocal processor. I asked to have expedited shipment as I need to try it out before I go on my trip...I expect to receive it... See more

100% Customer Satisfaction thanks to... Jake Minnes Musician’s Friend - Gear Advisor, Contact Center The Guitar Center Company - Contact: (317)-664-8293 Mon, Thurs-Sat: 10am-9pm EST

I've been doing business with Musicians Friend for over 30 years & they never disappoint! Even when a simple mistake was made by one Team Member, another always steps up to make it right: that's doing... See more

Carol and I have established a most enjoyable relationship which is paramount in my continuing purchases from Musician's Friend. She is quite knowledgeable and provides assistance as needed. I look... See more

Your website leaves much to be desired (read as: "Your website sucks). 1) I am a returning customer, 2) It did not recognize my password, 3) I entered "Forgot Password," entered my email address to re... See more

The reason I continue to deal with MF is because of Dan Refsdal. Dan is always courteous, knowledgeable, goes one step farther, and cares about my needs. I would and have recommended him to all of my... See more

Much better customer service and pricing that the other major musical instruments dealer who is not SWEET, but very rude and tries to smoothe it over with a bag of candy in the box! The SWEET dealer b... See more

Great website! Musician's Friend has been around for a very long time, I have used the website ever since I started playing music!

Reached out to a gear advisor for help with a purchase. They ended up quoting me $250 more than what it was before contacting them. Only after I pointed out the mistake did they offer the same deal I... See more

The service was excellent! I was having some minor problems ordering online and Jake M. helped me through it and fixed me up. He is very knowledgeable and helpful and I would certainly do business wit... See more

Excellent Customer Service!! Ayden went above and beyond to solve my issue and made me feel like a very valued customer! I can't wait to buy my Base Case next, with the rewards points I've earned. Tha... See more

Musician's Friend I recommend them highly, excellent customer service awesome deals on products I've shopped everywhere all the big name brand companies I always seem to come back to musician's Friend... See more

It's like going to your favorite restaurant. You can always be certain that the service is going to be great and the food is going to be excellent otherwise you don't go there. Right!!!

I really appreciate the help and effort made in locating the item I needed. My grandson is just beginning to take lessons and is doing well. I want him to have a good experience as he is sitting at t... See more

Ava my gear advisor has been so helpfull with my past 2 separate purchases And because of that im placing another order with her in 2 weeks!!

This purchase was started because of a faulty used piece of equipment! Ava with customer service went above and beyond to make the return and getting new gear painless!

I have been very satisfied with every purchase made thus far! Easy to navigate website, easy checkout, and shipping always works for me!

Nic T made it easy to do what i was trying to do, and helped me take advantage of a super good deal, on something i needed. As a result i bought something i would not have bought today. He was court... See more

Hope (her name) the sales rep exceeded expectations to find what I was looking for.

Daniel was very helpful and knowledgable. and that’s whats important when you’re buying gear. Thanks Daniel -Dan B.

Jared was fantastic. I had some questions about the case and he took the time to verify the differences in them. He worked to get me the best deal he could. He was extremely professional and helpful.... See more

I was a Musician's Friend customer for years and was glad to see that the item I've ordered is more reasonably priced than on competitors' sites. I'm glad to be back in touch.

Used the chat with Kat d and she made things happen that I couldn't. I couldn't get points to deduct use em or loose em.

While some people might think that getting a call about Items in your "cart" is an unwanted annoyance , I thought that the more personal help from an experienced music representative was most welcomed... See more

Finding what I wanted at a great price. Easy checkout. Good communication.

Ava was the best. She was concerned with my happiness, and asked several times if there was anything else she could do.

even after hours, chat tech support helped to get my order through.

It's always easy to order from MF. They provide the right amount of tracking info etc. I'll be back...

Kelsey was very helpful she dersves a pay raise!