London Transport Museum Shop Reviews 44

Really pleased with my order, a piece of furniture. I was particularly impressed with the courier they used as they contacted me a couple of days before delivery to confirm the date and time that they were planning to drop the item and check this would be convenient. The item itself is lovely.

Fantastic products and service - cannot recommend highly enough!

Whilst I didn't expect it to be as big as "The Depot" I was disappointed by the size pf the Museum and the number of the exhibits

Purchased glasses case which turned out to be faulty after a few weeks , communication with museum shop was excellent. They replaced the case and dealt with everything in a lovely friendly manner . The best customer service I have come across in a long time.

Ordered a London Transport sign from them, order taken and confirmed. Then checked my credit card statement and four days later they had refunded this, no communication or information provided.

I placed an order early December, weeks went by with no update despite me emailing a few times. I finally early back early Jan and I was told that part of the order was out of stock, I asked for that to be refunded and for the rest of the order to be sent out as it was a much delayed Christmas present for a relative. I was told I'd receive a refund for the delivery charge due to the lateness, however 20 days and 3 emails from me later, and I'm still waiting...

Will never order from them again!

Part of my order arrived water damaged (which sometimes happens with overseas orders) and customer service was EXTREMELY helpful in getting a replacement out to me ASAP. I am very grateful to them for their help!

On moving into our new house, we decided to treat ourselves to a moquette upholstered bench. (Elizabeth line, in case you were wondering!) it was a big purchase for us - the prices for furniture aren’t cheap - but we decided to go for it. And boy are we glad we did. We were originally told 10 weeks for delivery - but in fact it arrived in just 6. The order process was smooth, and manufacturing partner (PR Home) made the delivery seamless - even switching things around to fit in with our availability on the day of delivery. The bench looks stunning, and is just beautifully made.

Struggled to get upstairs to buy an item as i have a bad knee at the moment. Went to pay cash and was told we do not accept cash at this till. Told to go downstairs, as my knee was hurting i did not make the transaction.

I purchased a decommissioned sign over 6 weeks ago which I still haven’t received with no explanation from the shop. I’ve tried multiple times to get in contact with them but to no avail. As it stands they have £500 of my money and there seems little I can do to resolve this.

Placed two separate orders within a few days of each other. Although both the items I ordered eventually arrived the orders were transposed so I was unsure about the items dispatch. One item arrived while the site still showed it as processing, actually it's still shown as in processing. I completed the contact form asking for confirmation that the order for both items had been received, processed and dispatched then I waited, in fact I'm still waiting. I don't know what their idea of an acceptable period within which to reply to inquiries is but it doesn't correspond to mine.
On the plus side the items arrived in good condition and I'm happy with them.

The prices are very expensive. Very expensive. Whilst they give discount admission for low income families, they certainly will not be able to afford the items on sale.

Surprisingly disappointed with the LTM Shop. I ordered 4 items on the 4th of February and as of today I have only received 1. I have emailed the support twice over the last 2 weeks and have not had a single reply.

A hard lesson learned, but if you're not going to actually send my order the least you could do is provide a refund. Or better still, actually RESPOND to emails! (# 2000170400)

*Updated* LTM did get back to me after waiting 2 weeks by which time some of my order went out of stock and had to be refunded. Told there was an error on their side. I got most of my things in the end but definitely a disappointing experience.

Product arrived late.
Poorly packaged.
Packaging arrived damaged.
Some of the order never arrived at all.

I have emailed the London Transport Museum Shop. I only receive automatic replies, yet and I am bombarded with marketing emails, which I have now unsubscribed from.

Nice products but I wish they’d stop crediting Michelle Mason with 'creating' Marion Dorn’s iconic 1930s leaf design.

I ordered a frame pictured which arrived broken but didn't open the package when the UPS person dropped it at the reception.
I would have expect to fight with TFL around if it was their fault or the frame people (different company) or UPS or even me but to my great surprised the Customer Service was apologetic, made the process extremely easy for me which was a relief.
I would highly recommend them

Amazing customer care from Andy. Had an issue with something my son bought whilst visiting the Convent Garden museum. It developed a fault and stopped working. Living in Cheshire it wasn't feasible to travel back to the museum shop. I contacted the online shop & Andy sorted everything out for me. It was a real pleasure to recieve such a high standard of customer care. I now have a very happy son again who has a working roundel light again. Thank you!

I have bought 5 posters from them including The Lure of the Underground, It is Cooler Down Below, It is Warmer Down Below, 1941 Tube Map, and the 1933 Tube map. They are of great quality although I think the 1941 map could have been of the same design as the 1933 poster. I found the delivery to be a little slower than the provided estimates, but I do not hold that against them and I intend to use the shop website again very soon.

Recently purchased several items (luggage racks to be exact). I live in Switzerland so it was great to have international shipping. The racks are great perfect for my needs. I had one issue with the delivery and 2 of the items never arrived between the UK and Swiss postal services. I contacted the e-commerce support team and they have been fantastic during this entire process of us both trying to locate these 2 items. However, after much effort no reward! However, the museum e-commerce team have offered to refund the money, none-the-less. They didn't need to but what a fantastic service, way, way past expectations. I will continue to use them, perhaps with a UK delivery and I'll collect moving forward!

I absolutely love the London Transport Museum and everything in it especially as I’m a London Bus Driver who’s Mad about buses. I’m so happy at the quality of the Routemaster Hinged Cubes and Otto Blanket Chest and at the high level of great customer service all throughout the process from purchase to delivery dates that I’ve even more items on the way to go with the rest of my Routemaster Moquette hoard. The staff have always gone above and beyond their call of duty to see that I felt valued and have been keeping me up to date with information about what stage my tailor made items were at and answered all queries in a timely fashion. Thank you ever so much for being you and all that you do. I’m a very satisfied customer and will definitely be recommending you to family and friends and will pop in for another visit to the museum soon.