M.

I am extremely disappointed with Anglian’s handling of my complaint. Communication and aftersales is poor.

The issue relates to a defective seal that was clearly present from installation. I provided clear evidence that the defect was not caused by damage, misuse, or external factors — yet Anglian has wrongly tried to rely on an exclusion clause to dismiss responsibility. The surrounding area shows no damage, which supports my case.

Under the Consumer Rights Act 2015, I am entitled to a remedy for goods that are not of satisfactory quality or fit for purpose within the guarantee period. A simple replacement seal would be a reasonable and lawful solution, yet Anglian has failed to act.

What’s most frustrating is the complete lack of communication since early September. My valid warranty claim is being ignored, and I have been left with no choice but to consider escalating the complaint further to the regulator.

I expected better service and accountability from such a well-known company. Sadly, my experience has been marked by delays, dismissals, and silence.

Emails sent to AnglianCustomerEngagement(at)angliangroup.com:
07 October 2025 10:40 (as requested)
04 October 2025 10:08
18 September 2025 10:58
04 September 2025 08:22
and many more.

Terrible service. I’ll never use them again. They were even reported on the BBC One Show (23 October 2024). Google it!

I am extremely disappointed with Anglian’s handling of my complaint. It has now been over a month since my last email (dated 4 September 2025 and second follow up on 18 September 2025), and I have had no further response.

The issue relates to a defective seal that was clearly present from installation. I provided clear evidence that the defect was not caused by damage, misuse, or external factors — yet Anglian has wrongly tried to rely on an exclusion clause to dismiss responsibility. The surrounding area shows no damage, which supports my case.

Under the Consumer Rights Act 2015, I am entitled to a remedy for goods that are not of satisfactory quality or fit for purpose within the guarantee period. A simple replacement seal would be a reasonable and lawful solution, yet Anglian has failed to act.

What’s most frustrating is the complete lack of communication since early September. My valid warranty claim is being ignored, and I have been left with no choice but to consider escalating the complaint further.

I expected better service and accountability from such a well-known company. Sadly, my experience has been marked by delays, dismissals, and silence.

Emails sent to AnglianCustomerEngagement(at)angliangroup.com:
04 October 2025 10:08
18 September 2025 10:58
04 September 2025 08:22
and many more.

They also have the order number attached to the admin of this review. They can easily look into this but instead just add generic replies on Trustpilot.

My experience with the Housing Ombudsman Service has been a complete waste of time. I submitted a detailed complaint regarding severe damp and mould in my property, caused by a council-managed external drain pipe. This issue was a clear breach of the landlord's duty to provide a safe home, especially for tenants with a baby.

Despite providing all the necessary evidence and highlighting the legal basis of my claim, the Ombudsman has dismissed my case without addressing the core issues. Their final response was a generic email stating the case is closed and that I should "consider legal advice."

This outcome shows that the Ombudsman failed to provide an effective or impartial resolution. Instead of holding the Royal Borough of Greenwich accountable for their negligence and delay in repairs, the service simply acted as a gatekeeper, leaving me with no choice but to pursue expensive and time-consuming legal action.

The Housing Ombudsman Service has proven to be a dead end for my genuine complaint. It does not provide the reliable last resort for dispute resolution it claims to be. I am deeply disappointed with the lack of due diligence and accountability.

Death trap.

Hauck Travel N Care Pushchair - Dark Olive.

DO NOT buy this product. Terrible to control even on UK pavements. The wheel often struggle to go over the smallest differences in surface and sometime turn, which causes the front to break.

Today the front wheel locks tippy the pushchair over and my child landing face first on the concrete. We had to call emergency services for he injuries.

Disappointing switch – great speeds on paper, but useless in practice

We switched from Virgin Media to Community Fibre and immediately noticed a major issue: the routers are poor quality, and the WiFi signal is weak.

Instead of providing reliable coverage for a standard 2-up-2-down home (something Virgin managed with no problem), Community Fibre pushes you to upgrade—almost like a “Black Mirror” episode—just to achieve basic coverage.

To be clear:
• Our walls, devices, and home setup are exactly the same as before.
• With Virgin, WiFi worked seamlessly across the house.
• With Community Fibre, it barely reaches beyond the router.

The bottom line: Their much-hyped speeds are meaningless if you can only achieve them via Ethernet or by standing right next to the router. For everyday WiFi use, the performance is underwhelming.

Unable to update the accuracy of review.

Customer Service will not allow me to add evidence to my review. Bonkers!

Dear Virgin Media Team,

Thank you for your response regarding my recent complaint (Complaint Reference: C-0904255760).

Unfortunately, my experience with your customer service has been consistently disappointing, marked by a lack of efficiency, poor communication, and an unnecessarily laboursome process. Despite multiple attempts to resolve ongoing issues, I have received little in the way of effective support or satisfactory outcomes.

Given the continued inconvenience and lack of resolution, I no longer have confidence in the service provided. As such, I wish to formally request the cancellation of my contract with immediate effect.

Please confirm the next steps for terminating my agreement and ensure that no further charges are applied to my account. I would also appreciate written confirmation of the cancellation.

In response, it’s not a feeling, it’s a fact. Phone, email, WhatsApp all ineffective.

Poor service. On the phone they are dismissive and just reading scripts. I have had multiple engineer visits to fix the dropouts and my bill just jumped 69.8% without warning. I’m done!

Website and app is all autobots, cannot get through on the phone and no one has responded to my WhatsApp messages. I have exhausted all means of communication. I’m moving to another broadband provider.

The points system is a clever marketing to get you to become a customer. I lead a relative active life and wear an Apple Watch everyday day yet the activity is record is inconsistent. The vitality app constantly disconnects requiring you to keep logging in. As a result, your premium goes up.

I have contacted Vitailty many times about this including deleting all historical data and starting again but same problem. This is an app developer issue, which can be easily resolved. However, it is purposefully setup this way.

It’s such a scam the way this company has set up this points collecting system. The app routinely logs you out. It does not record your activity then your premium goes up for not collecting enough points.

Meanwhile, my devices show record goal activities.

I sustained an injury by another member on my first visit. The cause was unintentional. In addition, booking classes was difficult due to limited availability and the changing area floors were quite dirty.

I decided that the membership I purchased online without visiting the leisure centre was not for me.

Being in my ‘cooling-off period’, I did not think that this would be a problem. However, in the small-print it says that one visit meant that the ‘cooling-off period’ no longer applied.

This is an unreasonable policy. I told the cancellations team that I would happily pay for swimming session. I would even accept that I may be made paid up until the date of cancellation or for a whole month. But to be forced to pay a whole year under protest is completely unethical and unreasonable.

The broadband service is highly unreliable, frequently cutting out for extended periods and affecting my ability to work from home. Customer support is virtually inaccessible, buried behind bots, long wait times, and unhelpful agents who dismiss complaints and deny issues until mass reports force them to acknowledge problems. These issues have persisted throughout an already overpriced contract. The service is simply not fit for purpose.

I have received a few damaged items in multiple deliveries over the past year, but in fairness to IKEA, they usually sort it out with minimal disruption.

Sent vouchers for a poor quality product I purchased. Only to discover that they are not valid. I have contacted the company and followed up. No response.

B&Q have sent me a refund in a different form to that I have paid, which does not align with their own policy. I have been back and forth for over a month and going around in circles.

After my account being closed for over a year, O2 still hold my account dormant and my personal data. I have repeatedly asked them to remove my account and my details from their database.

Great service. From the office through to the delivery drivers.

Poor service. Internet always dropping and customer services just repeatedly say it’s fine.

They have not followed the B&Q policy and have altered the terms, issuing a credit note instead which I can only be used in-store for a purchase that was made online with a gift card.

B&Q policy is that the refund must be the same method that was used to purchase. I am able to shop in-store due to difficulties and online only shopping needs, which they are aware of.