Goodlord Reviews 3,696

Helpful for sorting out the property all in one space, easily accessible, the chat bot was unhelpful most of the time, it was difficult for my partner to show his earnings as a sole trader and his ren... See more

Customer service was helpful but why is it when acting as a guarantor I have to give all my private income and tax details ? A few basic credit check should suffice? Secondly what happens to all my... See more

Paul C on the chat was very helpful and friendly, quickly answered my questions and followed up via email shortly afterwards to confirm what we spoke about. Very good experience chatting with him

Knowledgeable, professional. Understood exactly the requirements sought and provided a good selection of packages to chose from to cover the criteria sought. Made clear to me throughout that their pos... See more

Everything went very smoothly without any issues. The team was extremely supportive and cooperative throughout the process. I would highly recommend their services to anyone looking to rent a prope... See more

I had a CCJ on my account from a parking ticket. Goodlord instructed me to resolve the CCJ and obtain a certificate, which I did. However, after clearing it something I would have preferred to challen... See more

I’ve had an excellent experience with GoodLord. The platform made the entire rental process smooth, transparent, and stress-free. From submitting documents to signing agreements, everything was handle... See more

Overall, except for one staff member, I contacted. Documentation criteria weren't clear, and I had to correct the saving amounts multiple times. Time management and responses weren't good; the whole... See more

I love Goodlord and feel confident knowing my tenancies are organised and correct via the system. Thank you to Paul C for your advice today it was most useful. I am less worried about the changes due... See more

Hadn't got round to organising personal contents insurance so it was very helpful and took the burden off me sourcing a company. Maison was very helpful and clear and patient. Top marks to him and his... See more

The man I was speaking to on the phone was very polite and friendly.. He took the time to explain details to me when I asked and I felt very happy with his customer service. An asset to your company f... See more

When i told the ChatBot my query was not 1 of their 'choice' answers got me straight to a live assistant. They delt with me like a person not just a chat box, even asked me how I was doing, respondi... See more

Horrific chatbot experience. I only wanted to ask a few questions to a person by phone - totally dismissive and took so very long to get nowhere. I did eventually speak to a human who was very pleasa... See more

The chatbot didn't fail and go into any exception events and was surprisingly intelligent. Intuiting correct follow up questions from complex answers as is usual for self employed people. Great job... See more

Easy-to-use interface with intuitive sections. Timely responses. Very seamless process. Used it to help move in a new place as a first time renter, afraid of all the admin, but this lightens the load... See more

i spoke to Rebecca on the phone a couple of days ago, she was just lovely bless her I had no idea what i was doing but she was really helpful and she made me feel understood and comfortable. thanks re... See more

Just had a great experience on the helpline with Paul C. Gave me clear instructions on how to prove the reconciliation of a payment. Very helpful.

Samuel Estate agent were extremely helpful as me and my wife are old school.very patiently and accommodating. Thank you

Easy to understand everything, they are helpful and kind Company, we get everything so quick, with out stress and problems. Big Thank You 5 stars

Jordan from support very helpful in sorting my issue recently. Quick and helpful response and got me back on track.

Everything was so smooth like a daily conversation. It’s easy to carry out and follow! Highly recommend this :)

Great customer service really helpful this is something I don't normally understand but I got everything i felt very comfortable

Excellent service. Very nice guy and not pushy at all. Was very clear and polite

I was given very good advice , they were very friendly and gave me what I needed to insure my belongings.

Process was easy and operative great to deal with, sorry forgotten her name

Paul C was Brilliant! Very nice to speak to, answered all of my queries and sent a follow up email which is really helpful.

I had to cut the call short and got back to at the time I specified to continue with my quote

Anne-Marie L was brilliant and very helpful.A breathe of fresh air.

Extremely helpful customer service best of the best With thanks Hasan

Easy to talk to helpful friendly professed patient and polite.

Staff was quite clear on the terms and took his time out to walk me through the process.

Thanks for a stress free, easy, process. Lukas was friendly and helpful. Thanks again ☺️

The process of adding my details for references/ credit checks was easy and clear. There were lots of prompts available when I might have been unsure - or when I got something wrong. Definitely easy t... See more

Excellent turnaround time for my query. Extremely impressed. Well done Goodlord!

Having a referencing issue that I had not come across before, Kayleigh was extremely helpful in guiding me through the process.

I had a technical issue with the tenancy set up but Kayleigh sorted it out within a couple of minutes, she was professional, friendly and very helpful. Thanks a lot from Olga

Tatenda is superb! They have really good above and beyond to help me twice today, I initially went through to another member of the team who was unable to help on both occasions, in an attempt to get... See more

Started using Goodlord for our new lettings business and so far so good! Great option to streamline workload for me as the sole employee currently! Working well for me at present. Rhys was a great hel... See more

Paul helped me updated information on a tenant. They were very quick and helpful. Thank you :)

The system is so robotic, inflexible and NOT use friendly! I was asked to act as a guarantor for a friend who wants to rent a property. Through the link I received from GoodLord, I was ask... See more

Spoke to Shajol as was having issues creating a new Tenancy for a Changeover. Shajol got the issue resolved very quickly as was under a tight dealine for the new Tenant to join.

Paul C was very quick to solve my enquiry

I was a bit stuck on one section, and used the chat box to speak with one of your members of staff who was absolutely PHENOMENAL in their help and support. So incredibly patient! I think it was spelt... See more