Ladbrokes Reviews 3,861

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express significant dissatisfaction across multiple areas. A strong consensus exists among reviewers regarding issues with discounts, which many feel are not adequate or fairly applied. Consumers also report negative experiences with customer service, describing interactions as unhelpful and frustrating. People express concerns about the level of competition, suggesting that the company's offerings are not as attractive compared to alternatives. The location of services or physical establishments is another point of contention, with reviewers indicating that the convenience and accessibility do not meet their expectations. Furthermore, the warranty terms and conditions are a source of discontent, with many feeling that the coverage is insufficient or unclear.

Based on these reviews

Rated 1 out of 5 stars

Fed up with them giving me rewards for something I don't bet on. If you wanna reward me give me rewards for what I bet on which is football not "bet builder". Not interested in any other gambling exce... See more

Rated 1 out of 5 stars

Why would a company offer free casino spins and other free offers then close the account of anyone who makes use of them. Not winning a fortune, just pennies, free spins and sometimes pounds, and mo... See more

Rated 1 out of 5 stars

Tried to log on today, wouldn't let me. After 45 minutes on chat, told "account has been closed due to an irreversible business decision." I had a small amount of funds in the account and they ar... See more

Rated 1 out of 5 stars

Ladbrokes were until very recently easily the best bookmaker website, their 'Ladbucks' promotional currency provided huge entertainment and a way of supplementing my cash bets with free bets from cas... See more

Rated 1 out of 5 stars

They don't even hide it... won £200 the previous night, was still down £20ish but the game was playing "fair" and was fun with specials activated every now and again. Played tonight £160 deposited did... See more

Rated 1 out of 5 stars

Frauds and criminals. Just read up recent ladbroke owners in court for fraud and bribery. ALso being taken to court for bet price fixing. Recent massive fines and now Austrac also taking them to court... See more

Rated 1 out of 5 stars

No stars, very disappointed. I’ve been a loyal customer for a number of years. The last couple of months I’ve had nothing but trouble when trying to place bets. Also entering the 1,2,3 so I’ve now dec... See more

Rated 1 out of 5 stars

Deposited $200 was charged twice for the transaction ie 2x$200 the money left my bank account but Ladbrokes claim they didn't receive it. I got nothing. So my bank is missing $400 I only planned to se... See more

Rated 1 out of 5 stars

Do not use their customer service is based abroad and read off scripts and will not help you. They don’t have super sub available either so if your player is stretched off after a few seconds even tou... See more

Rated 1 out of 5 stars

Would be 0 if could.horrible customer service,horrible app,laddbucks is complete fix and now takes almost 6 weeks to gain 3 spins.bet365 the way

Rated 1 out of 5 stars

If I get give them 0 I would lowest of the low! It’s actually put me off online gambling completely. Won 11k and they have closed my account because after I sent every document you could think of I sa... See more

Rated 1 out of 5 stars

I wouldn’t bother with the games that has a bonus feature, like rapid fire or jackpot king as you can keep putting money in a not even get the chance to get on feature. I’m talking £60-80 before your... See more

Rated 1 out of 5 stars

I got a series of emails from Ladbrokes.com asking me to verify my identity by emailing personal documents to, amongst other things, documents at label.com, which is an engraving company in California... See more

Rated 1 out of 5 stars

Nothing new... It's a gambling site with very little chance of winning. Im actually commenting on the actual apo or online site. My word, the slowest, buffering, glitching site ever?!!! Im surpris... See more

Rated 1 out of 5 stars

Wouldn't even give them a rating if I could, such bad gameplay, definately rigged that's for sure , stay away people from this corrupt site

Rated 1 out of 5 stars

Absolutely ridiculous site. Stick to football and horse racing because your casino is s##t. 2 weeks ago I spent £300 got nothing the next day same again nothing. Today I put in £200 and surprise... See more

Rated 1 out of 5 stars

Why are Ladbrokes / Entain repeating their mistakes from earlier in the year when they deflated their Ladbucks by tenfold? Just won't t use them until they Taco...

Rated 1 out of 5 stars

So I have been a customer here for a while but I have now blocked this casino and its sister bwin for good. I have tried and tried but unfortunately its a loss all the time. I play dog house megaways... See more

Rated 1 out of 5 stars

Online experience is very poor, free games (slots) not available at all today,and only occasional over the last few weeks. Money taken from wallet previously,when should have been free play,and when q... See more

Rated 3 out of 5 stars

I make the occasional bet £10 per month for fun. Do the daily games to get ladbucks. Impossible to get a free bet now. Not using the app now. Will change another provider.

Rated 1 out of 5 stars

Last 2 days I’ve won 50p free bets via the daily spin wheel both times it’s not given me the free bet. I constantly get restricted just because I was on gamstop a year ago. Disgusting how these bettin... See more

Rated 1 out of 5 stars

Can’t believe I’m actually saying this but this SCAM SITE has got even worse Every deposit the same constant losses never played such a rigged load of crap at this point it’s just theft DONT PLAY HERE... See more

Rated 1 out of 5 stars

Is this old , woman, behind of the counter . And I never experience, so bad service, ( Rude, Grumpy, and never polite!!!! And that is in Windsor 🤬🤬

Rated 1 out of 5 stars

shocking app just plays up constantly i can’t handle it anymore and on top of that i can’t get any promotion because of some thing i don’t know why because of I opted out somewhere else it really is o... See more

Rated 1 out of 5 stars

Ladbrokes are discriminating it's customers by devaluing it's ladbucks for certain players and letting others have rewards for near to nothing and let them reap from the arcade whenever I have played... See more

Rated 3 out of 5 stars

At 8.31pm I placed a bet on virtual motor racing 8.32 car number 12 at 6/1. It won so when I checked were my winnings was in my bets it said that my bet was on a later race which is baffling. I'd like... See more

Rated 1 out of 5 stars

I play on Ladbucks for fun. Thank goodness, I don't play with real money, as I would have lost hundreds of pounds. Be careful if you play with real money. Never bet more than you can afford to los... See more

Rated 1 out of 5 stars

had money taken from my account and i haven’t even made any bets! now i can’t get it back even through the bank. robbing bastards! literally!

Rated 1 out of 5 stars

This industry is an absolute disgrace and is fully aware of the cheating and scamming it is doing. I'm sure many will agree of the obviouus game fixing such as, spins freezing, flickering, sticking an... See more

Rated 1 out of 5 stars

This industry is without doubt the most conrupt and fraudlent. The such obvious game fixing is shocking. The games are completely played against your account based on betting and winnings and are not... See more

Rated 1 out of 5 stars

Shocking how an industry like this is able to trade with such obvious fixing to games and their aim to get you addicted. There is no one who thinks this industry isn't conrupt but think that one day t... See more

Rated 1 out of 5 stars

A massively conrupt and criminal industry. It amazes me how such an industry gets away with such obvious fraudlent game fixing. But we know how, well done gambling commission. A very immoral nasty ind... See more

Rated 1 out of 5 stars

Shocking how an industry like this still exists. It clearly has no governance. How it clearly sets you up to fail with its per-programmed fixing of gameplay against you, based on what you have won is... See more

Rated 1 out of 5 stars

What a scammed setup! Completely fixed against your account. You will never be ahead, your up against a rigged computer with criminals operating this. It's no fluke what happens. Gets worse the more y... See more

Rated 1 out of 5 stars

The FOBTS in their shops are rigged to the eyeballs, there's no two ways about it, and here's how this absolute SCAM plays out; the more you deposit, literally the more you'll lose !!! The algorithm i... See more

Rated 1 out of 5 stars

I'm loyal customer with ladbrokes. However it's been a year since I last won anything. At£500a month losses which I'm 6 grand down. Where's the game of chance and fairness. What used to be a good s... See more

Rated 1 out of 5 stars

Yeah all bad comments is true. Not good win at all, free spins not possible win anything, don’t use ladbrokes.

Rated 1 out of 5 stars

So terrible company. Customer service so rude, arrogant.to win is no possible. In year not win more then 100 pounds. Games just dead. On any stake ,60p,1£,. In one year!! Don't say you fair company... See more

Rated 1 out of 5 stars

Another 80 pound and every gamble misses and they think people will pay on the machines morons looking at the reviews turned machines down to the max joke hole wont go in again finished with the place... See more

Rated 1 out of 5 stars

I'm hugely disappointed with me experience I've made several deposits maybe 20 in the past month playing big bass bonanza getting for fish scratchers but can't get over 20quid I get the feeling the ga... See more

Rated 1 out of 5 stars

They say it's all about algorithms but that's not true if we were staking 10 euro instead of 10 ladbucks we would be totally ripped off 4 ladbucks back for 10 all the time king Kong banana 4 he keeps... See more

Rated 1 out of 5 stars

Don't gamble with this company in the bookies the machines am fix because the gambling sites have gotta pay a tax joke played all games and didnt come close all gambles now lose believe me don't bothe... See more

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Company details

  1. Betting Agency

Information provided by various external sources

Ladbrokes Commitment Gambling is an exciting adult leisure pursuit and, at Ladbrokes, we want our customers to enjoy betting and gaming with us. We are committed to providing our customers with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure customers. We are one of the biggest and best known betting and gaming businesses in the world, employing about 16,000 people. We are proud to be a market leader in retail bookmaking with about 2,700 betting shops in the UK, Ireland, Belgium and Spain.


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

I have got to write this review as its…

I have got to write this review as its astonishing how bad and in my opininion dishonest it has got incteasingly difficult to win any money whatsoever, i am playing bees and honey and for 12 days all 3 jars are full i must have put over 1000 coins into the jars and nothing. The bingo is on another level , i have played over 300 games and not won a single line same people win all the time, i wont put another penny into ladbrokes as you have absolutely no chance of winning , disgracefull company with no concience

October 16, 2025
Unprompted review
Rated 4 out of 5 stars

I've been with Ladbrokes for nearly 2…

I've been with Ladbrokes for nearly 2 months. I've left Sky bet as they went downhill and have become the worst betting company online by far. Changes to site and very unresponsive when operating the site. Yes, Ladbrokes site can be a little slow but it's by far better than most other sites. Most 1 star reviews come from degenerate gamblers who are hooked to slots and can't win back their money. That's your fault unfortunately. I bet very small amounts, they've done appropriate checks and put limits in place to show safer gambling, which I'm far from exceeding. This means I'm well within the boundaries of operating and I have nothing to worry about. If you bet hundreds of pounds a week then expect tighter restrictions and more account scrutiny. It's all relative. Don't be fooled by the 1 star reviews. They are from degenerate gamblers who have a problem with losing money everyday. It's a decent site

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

I would NEVER work here EVER agai

I would NEVER work here EVER again. You only progress if you brown nose, if you’re White, Mauritian or Indian and if you’re willing to treat lower grade members of staff like crap. Sexual harassment, bullying, area managers telling members of staff to kill themselves… do I need to go on? I speak from working at this place for 20 years. It used to be fun. It used to be enjoyable. Now they run it like you work for Buckingham Palace. If you’re a woman, good luck to you! If you’re a young black male, good luck to you! (And that’s if they don’t discriminate against you and give you a job if you’re anything other than an Indian, Mauritian or white male).

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ladbrokes Worst app

Ladbrokes app has got to be the worst betting app available absolute joke runs too slow cashouts are very poor overall it's very RUBBISH...do not use this app as there are much better apps available to use.

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Well disappointed over the few months…

Well disappointed over the few months firstly every time you come out of a slot game you go straight to casino you cannot get back to slots unless you log out log in
I’ve played long time but will have to rethink playing in Ladbrokes used to be so good now it’s nothing but disappointing

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Been playing for a while slot games are…

Been playing for a while slot games are awful had £50 on bingo never won anything big disappointment tbh.
And slot games are even worst not a good site at all never won anything with this site and I've been with them a few years that just seem to take your money not good I would stay well clear

Just closed my account awful money taking that all this site is huge disappointment

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad game and site playing this…

Very bad game and site playing this site games for years haven't won a thing wins terrible weekends playing it real bad like it's been turned down to take your money honestly worst site ever throw your money in drain quicker than waist time in this site

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

The machines in the shops are absolutely LETHAL nowadays, especially the Golden Odds Roulette feature, which is an absolute SCAM

The FOBTS in their shops are rigged to the eyeballs, there's no two ways about it, and here's how this absolute SCAM plays out; the more you deposit, literally the more you'll lose !!! The algorithm is STRANGE, you'll NEVER EVER ever get massively in front of your stake like in a Casino, you'll just get obliterated for anything in the region of £500/600+ !!!! This feature, it's a complete con, if you deposit here, take my word, the bet you got will land next door to your number around 9/10 times, and it's purely just to anger and frustrate you !!!! It hammers you for hundreds and hundreds of pounds before it puts up "wins", which if truth be told, they are wins disguised as losses, your always £300/400 behind before it say gives you a £30 win, so your £270/370 down before it "pays" 😤 Don't even bother wasting your hard earned money, it's an out n out FARCE 💯💯💯💯💯💯

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Fed up with them giving me rewards for…

Fed up with them giving me rewards for something I don't bet on. If you wanna reward me give me rewards for what I bet on which is football not "bet builder". Not interested in any other gambling except football. Really thinking to move to another site .. my partner feels the same.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

They say it's all about algorithms but…

They say it's all about algorithms but that's not true if we were staking 10 euro instead of 10 ladbucks we would be totally ripped off 4 ladbucks back for 10 all the time king Kong banana 4 he keeps peaking out of the bowl to keep you spinning all your ladbucks away and getting the minimum results if it was real money it would be embarrassing

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

So terrible company

So terrible company. Customer service so rude, arrogant.to win is no possible. In year not win more then 100 pounds. Games just dead. On any stake ,60p,1£,. In one year!! Don't say you fair company.
Avoid guys,
From day then company was sold,they became just robbing......

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Corrupt and very fraudulent company

What a corrupt site ladbrokes is, honestly I have never been so f##king livid as this company has basically disrespected me, so i have an issue and contact customer services with my problem and wow it suddenly becomes my fault that there poxy fraudulent slot machine is running fine and theres no problem with it , except there was as stuck on a bonus and wouldn't let me play it and froze, so done everything they told me to do, went back on the game and reloaded and yep no bonus , so back to customer service I went and was told the bonus had already played out and my account had been credited, this is what you get with ladbrokes and the fact of it all the bonus supposedly payed me 35p, so they refused to sort my problem out and told me to basically go as I dont have a problem no more as I have apparently been already credited into my account, honestly I'm dumbfounded with how I've been treated by this horrible casino site.
I've taken screenshots of the conversation and am still amazed by there reaction , trust has gone completely and now realise this company is a complete fraudulent crooks who are out to just get people's money before they get caught , if the UK government do decide to act on the thousands of complaints people have made maybe companies like ladbrokes will be shut down as they need to be as they dont give a shit really as long as they make there money by ripping its customers off

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Is this old

Is this old , woman, behind of the counter .
And I never experience, so bad service, ( Rude, Grumpy, and never polite!!!!
And that is in Windsor 🤬🤬

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Account closed, no explanation or reason.

Tried to log on today, wouldn't let me.
After 45 minutes on chat, told "account has been closed due to an irreversible business decision."
I had a small amount of funds in the account and they are saying"There is no available balance on your account."

Not like I am a huge gambler, I bet on Rugby League, the odd horse racing and odd football game.
No reason for my account to be closed at all.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Ladcrooks

Can’t believe I’m actually saying this but this SCAM SITE has got even worse Every deposit the same constant losses never played such a rigged load of crap at this point it’s just theft DONT PLAY HERE YOU ARE GUARANTEED TO LOSE

October 4, 2025
Unprompted review

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