Kilim Studio Reviews 328

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's exceptional delivery service, noting the speed and efficiency with which their orders arrive. The quality of the rugs is also a recurring theme, with consumers describing them as gorgeous, well-made, and accurately represented on the website. People appreciate the ease of ordering and the helpfulness of the website, which provides detailed information and dynamic visual tools. Consumers highlight the positive aspects of their interactions with the company. The responsiveness and helpfulness of the staff are frequently mentioned, with consumers appreciating the personalized attention and guidance they receive. The accurate depiction of products online and the overall satisfaction with purchases contribute to a strong sense of trust and confidence in the company.

Based on these reviews

Rated 5 out of 5 stars
Verified

I ordered a beautiful rug from Kilim.com; it arrived quickly and was well-packaged. Even though the rug wasn't quite the perfect fit for me, Halil (seller) was prompt and efficient in handling my ret... See more

Company replied

Rated 5 out of 5 stars
Verified

I wasn't sure about buying a vintage rug online but I'm so glad I did. The rug is gorgeous, exactly as displayed/described, and immaculately clean! It's beautifully worn in and has decades upon decade... See more

Company replied

Rated 5 out of 5 stars
Verified

The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.

Company replied

Rated 5 out of 5 stars
Verified

Amazing experience. The vintage wool runner was well packaged, and the design/color exactly as described. It shipped from Turkey via FedEx and arrived IN JUST A WEEK which is fantastic considering cu... See more

Company replied

Rated 3 out of 5 stars
Verified

The shopping experience was very good. Lots of clarity around the transaction and shipping. The rug arrived without damage. I am a little disappointed with the color brightness. The rug appears quite... See more

Company replied

Rated 3 out of 5 stars
Verified

Nothing wrong with the quality of the rug, which arrived carefully packed and in good shape. But the colors definitely did not match our expectations, despite the website images with the crayon sample... See more

Company replied

Rated 5 out of 5 stars
Invited

So many beautiful overdyed rug options to choose from! I ordered 2 so I could decide on my favorite in my house. Both rugs I received were gorgeous, but one was an obvious winner in my space. Kilim’... See more

Rated 5 out of 5 stars
Invited

Ida was unbelievably helpful. I purchased an overdyed rug and she contacted me with more pictures and descriptions to ensure I would be satisfied with my purchase. With her guidance, I ended up choosi... See more

Rated 5 out of 5 stars
Invited

I’ve purchased three semi-antique rugs from Kilim.com over the past decade. These pieces help make my house a home! I’ve been totally satisfied with the buying experience: the photos and descript... See more

Company replied

Rated 5 out of 5 stars
Verified

This is the third or fourth rug I've purchased from Kilim.com. Not only are they all beautiful rugs, but the customer service is exceptional. Delivery is quick, packaging is secure, the rugs are alway... See more

Company replied

Rated 5 out of 5 stars

I have now bought two gorgeous vintage wool runner rugs from Kilim Studio and I couldn't be happier with them! Both were amazingly well portrayed on the website and what arrived was exactly what I exp... See more

Company replied

Rated 5 out of 5 stars
Invited

I was hesitant to buy such a high end item on line from thousands of miles away ... but my experience was beyond expectation. The kilim we purchased is absolutely gorgeous ,reasonably priced and exce... See more

Company replied

Rated 5 out of 5 stars
Invited

We were impressed by the website with the huge selection, plus great pictures and tools to see the rug before purchase. At the same time a little concerned buying from an offshore supplier. Our purc... See more

Rated 5 out of 5 stars
Verified

Rug is perfect! Good communication, pretty fast shipping, arrived and looked even better than online. Appreciate the photoshop that helped me see how it would look in my space, and it was pretty ac... See more

Company replied

Rated 5 out of 5 stars
Verified

The sales folk at kilim are responsive and really helpful. They give clear responses which make it easier to make a decision on a large purchase. The shipping time was fast and free unlike man... See more

Company replied

Rated 5 out of 5 stars
Verified

I'm so pleased! I found the site easy to navigate, and loved browsing though the inventory, clicking and considering the options for my space.. It was helpful to use the filters and categories you hav... See more

Company replied

Rated 5 out of 5 stars
Invited

Remarkably easy to work with given we were half the world apart. Design process was facilitated by paint and crayon samples I could get locally to be sure of true colors. Finished product delivered... See more

Rated 5 out of 5 stars
Invited

I have purchased two magnificent rugs from Kilim.com. It was extremely easy to work on design, size, etc. via email with a friendly representative. My rugs were ready to ship from Turkey to the US at... See more

Company replied

Rated 5 out of 5 stars
Verified

Arrived even better looking than online, the crayons helped so much to know what the colours would be! Shipped very quickly and arrived safe. Loved the little lavender sachet wrapped inside, showed so... See more

Company replied

Rated 5 out of 5 stars

... professional, pleasant, and helpful. Purchase was easy, and the follow-up from their sales department was exemplary. They kept me informed every step of the way, and communication was kind and... See more

Rated 5 out of 5 stars
Verified

I LOVE my vintage rugs. This company is incredible. My rugs arrived clean and well packed and in beautiful condition. The Seller is a total pro. I received excellent communication and a speedy arrival... See more

Company replied

Rated 5 out of 5 stars
Verified

I was a bit hesitant to purchase a rug online without feeling and seeing it in person. However this company walked me through all of my concerns, offer free shipping and returns / exchanges so I thoug... See more

Rated 5 out of 5 stars
Verified

Very easy to order. Communication great. Beautiful product at a not too costly price point. I feel like I purchased a “ one of a kind “ rug that you aren’t going to run across in every other hom... See more

Company replied

Rated 5 out of 5 stars
Verified

Speed and the fact that the rug was exactly as depicted in website photos. I loved the lavender and the spiritual glass charm which I found in my package. The rug was well packed and protected from th... See more

Company replied

Rated 5 out of 5 stars
Invited

It has been a joy and success buying several Kilims from the folks at Kilim.com! They went out of their way to send me ideas based on the color and size I was looking. And the rugs I received are st... See more

Rated 5 out of 5 stars
Invited

I have received my two wonderful kilim rugs six days after I ordered. They were exactly as I expected. Customer service is also amazing, they answered all my emails quickly and did impressive room sim... See more

Company replied

Rated 5 out of 5 stars
Invited

I ordered a vintage Kilim for my dining room and loved it SO much, that I ordered two custom rugs. Both rugs were made and delivered in a timely manner. The attention to detail, colors, quality of mat... See more

Company replied

Rated 5 out of 5 stars
Invited

I was totally amazed when I got my excellent rugs from Kilim.com . The quality was gorgeous and delivery was fast. The customer service was kind and my answers were answered quickly and professionally... See more

Company replied

Rated 5 out of 5 stars

I needed an area rug for my office and narrowed it down to two colors of Turkish patchwork ones online. At first, I thought that I would order them both, keep the one that I wanted and return t... See more

Company replied

Rated 5 out of 5 stars
Verified

This rug exceeded my expectations. It is more lovely in person than on the website. I love how thick and plush it is. If feels so good walking barefoot on it. Will definitely order more in the fut... See more

Company replied

Rated 5 out of 5 stars

I have placed several orders with Kilim.com and am always happy with their service, responsiveness, and product. The selection of rugs is vast and they always work with me on any unique questions and... See more

Rated 5 out of 5 stars
Verified

The pictures of the rug online were very accurate. The quality is superb. And the shipping was super fast.

Company replied

Rated 5 out of 5 stars
Invited

Great service. If you needed colour clarifications, they were readily available. Product arrived on time and was as described on the website. These carpets aren't backed so they may need an underlayer... See more

Rated 5 out of 5 stars
Verified

The rug is exactly as pictured, it was well packaged, and a perfect addition in my space. There are so many wonderful options on the website to fit any size that you were looking for. I was concerned... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was smooth and easy. Communication was timely and my rug is beautiful!

Company replied

Rated 5 out of 5 stars
Verified

Stunning rug, excellent customer service. I mistakenly purchased two instead of one and they immediately refunded me. The rug also came in great condition and didn't have permanent creases like others... See more

Company replied

Rated 5 out of 5 stars
Verified

A user friendly site with all the pertinent information needed to shop for a rug. Reasonable prices. Fast shipping and packaged well. Beautiful rug! Exactly what I expected from the description and on... See more

Company replied

Rated 5 out of 5 stars
Invited

Very happy with my purchase. The rug is just as described, with good quality workmanship. It’s great value for money. The communication from Kilim was prompt and responsive, and the delivery time... See more

Rated 5 out of 5 stars
Verified

I bought two runners. They are quite beautiful. Before purchasing I needed some assistance re the pile height and reached out to Kilim. Kilim was happy to get me the information I needed and we are... See more

Company replied

Rated 5 out of 5 stars
Verified

This rug is absolutely beautiful! I was looking for a vintage rug for a long hallway and was slightly hesitant to purchase it on line. The rug was refurbished to absolutely perfect condition. I could... See more

Company replied

Rated 5 out of 5 stars
Invited

Kilim.com has a great website with dynamic visual tools and lots of helpful details about the rugs. Very useful for researching before choosing a rug. The customer service was excellent and the shippi... See more

Rated 5 out of 5 stars
Verified

Both Kilims arrived quickly and were in wonderful condition and quality! Would definitely shop again when in the market for vintage rugs. Thank you

Company replied

Rated 5 out of 5 stars

We have now had three excellent buying experiences with Kilim.com over a span of two and a half years, so I think we're in a good position to recommend the business in the highest possible terms. Havi... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautiful rug, delivered to my doorstep in a very timely manner. Thrilled with the look, style and condition of my runner. Will definitely purchase again.

Company replied

Rated 5 out of 5 stars
Verified

The rug came very quickly and is really beautiful, the quality is excellent. Colors are vivid and handiwork top notch!

Company replied

Rated 5 out of 5 stars
Verified

It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.

Company replied

Rated 5 out of 5 stars
Invited

We absolutely love our new rug! In the process of looking into getting more. The customer service has been outstanding! 5 star company! Thank you!

Rated 5 out of 5 stars
Verified

Love the colors of our new runner. It arrived quickly and looks just like the photo. Exactly what I was looking for.

Company replied

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Company details

  1. #20 of 156 best companies in Furniture Store

Information provided by various external sources

Kilim Studio offers the largest selection of authentic vintage rugs, Kilim rugs, patchwork rugs and overdyed vintage Turkish rugs from the source. Custom order a kilim, patchwork or pile rug bespoke to your color, size and pattern requi...


Contact info

4.9

Excellent

TrustScore 5 out of 5

328 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Ayfer has been amazing

Ayfer has been amazing! He answered all of my questions in a timely way and facilitated all aspects of our interaction with great professionalism, care,
And efficiency as well as
Being knowledgeable.
I’m left with the best opinion
Of Kilim! The rug
Came so
Carefully
Wrapped
With a lavender sachet…what a wonderful
Touch!

September 30, 2025
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Rated 5 out of 5 stars
Verified

Six stars!

I ordered a beautiful rug from Kilim.com; it arrived quickly and was well-packaged. Even though the rug wasn't quite the perfect fit for me, Halil (seller) was prompt and efficient in handling my return. I am now awaiting confirmation from him that the rug has been received. This website is one of my favorites, with stunning rugs showing up every time I look, and I look forward to ordering again soon. Six stars!

September 8, 2025
Kilim Studio logo

Reply from Kilim Studio

Thank you very much for your review, Sarah. We are glad that you were pleased with the overall experience. We truly appreciate your support even though the rug was not the perfect fit. We hope we can help you with another rug.

Rated 5 out of 5 stars
Verified

It was a great experience

It was a great experience - I found a beautiful rug, ordered it and it was delivered within the timeframe I had been told - literally a stress free experience, and the rug is so BEAUTIFUL.

September 18, 2025
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Reply from Kilim Studio

Thank you very much for your review, Jacqueline. We are so pleased to hear that you are happy with your rug and your experience. We hope you'll enjoy your rug for many years to come.

Rated 5 out of 5 stars
Verified

Once again

Once again, beautiful rug, arrived quickly, seamless operation. Thanks

September 17, 2025
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Reply from Kilim Studio

Thank you very much for your new review. We are delighted to hear that you are happy with our rug, delivery speed and services. We appreciate your continued support. We hope you'll enjoy your runner for many years to come.

Rated 5 out of 5 stars
Verified

A gorgeous rug!

Everything was smooth and easy. Communication was timely and my rug is beautiful!

September 16, 2025
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Reply from Kilim Studio

Thank you very much for your review. We are so happy to hear that you are pleased with your rug and your overall experience. We hope you'll enjoy it for many years to come.

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Rated 3 out of 5 stars
Verified

A ‘rugged’ and fun experience

The shopping experience was very good. Lots of clarity around the transaction and shipping. The rug arrived without damage. I am a little disappointed with the color brightness. The rug appears quite a bit less vibrant than the photograph. Unfortunately, I think that issue is hard to avoid when using photography on-line etc. and a more experienced buyer would be more savvy to this aspect when seeing that it is classified as ‘vintage’. All that said, it is a wonderful and authentic piece of great art and I do not regret purchasing it one bit.

September 9, 2025
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Reply from Kilim Studio

Thank you so much for sharing your detailed feedback. We’re delighted to hear that you found the shopping experience smooth and that your rug arrived safely.

We understand your point about the brightness of the colors. With vintage rugs, slight variations between photography and how the rug appears in different lighting are sometimes unavoidable, but your perspective is very helpful for us to keep improving the way we present our pieces online.

Most importantly, we’re glad you recognize the authenticity and artistry of your rug, and that you’re happy to have it in your collection. We truly appreciate your support and thoughtful reflections, and we hope your rug brings warmth and character to your home for many years to come.

Rated 5 out of 5 stars
Verified

The rug is stunning

The rug is stunning, great quality and even more beautiful than the pictures. The entire process was seamless, the rug was very safely packaged and delivery was within 2 weeks of placing our order.

September 3, 2025
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Reply from Kilim Studio

Thank you so much for your review, Daleela. We are pleased to hear that the kilim rug and the entire process met your expectations. We hope you'll enjoy it for many years to come.

Rated 5 out of 5 stars
Verified

Amazing experience

Amazing experience. The vintage wool runner was well packaged, and the design/color exactly as described. It shipped from Turkey via FedEx and arrived IN JUST A WEEK which is fantastic considering customs clearance requirements. Will definitely recommend and use again!!

September 11, 2025
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Reply from Kilim Studio

Thank you so much. We’re so happy to hear that the runner and our services met your expectations. We hope it brings beauty and joy to your space for many years to come.

Rated 5 out of 5 stars
Verified

Superb Quality

The pictures of the rug online were very accurate. The quality is superb. And the shipping was super fast.

September 9, 2025
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Reply from Kilim Studio

Thank you so much for your kind words! We’re delighted to hear that the rug matched your expectations in both quality and appearance, and that it reached you so quickly. Enjoy your new rug, and we’d love to welcome you back anytime!

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Rated 5 out of 5 stars
Verified

Love it

Love the colors of our new runner. It arrived quickly and looks just like the photo. Exactly what I was looking for.

September 2, 2025
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Reply from Kilim Studio

Thank you so much for sharing your experience! We’re delighted to hear that the runner is exactly what you were looking for and that the colors and photos matched your expectations. We hope it brings beauty and joy to your space for many years!

Rated 5 out of 5 stars
Verified

Fantastic rugs & quick shipping!

Super fast shipping, packaged securely, and the rug is beautiful! 10/10 recommend Kilim

September 4, 2025
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Reply from Kilim Studio

Thank you so much for your kind words! We’re delighted to hear that your rug arrived quickly and securely, and that you love it. Your recommendation means a lot to us—we truly appreciate your support!

Rated 5 out of 5 stars
Verified

Great quality and gorgeous

I wasn't sure about buying a vintage rug online but I'm so glad I did. The rug is gorgeous, exactly as displayed/described, and immaculately clean! It's beautifully worn in and has decades upon decades of life left in it. Happy purchase!

September 3, 2025
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Reply from Kilim Studio

Thank you very much for your review. We're delighted to hear that our rug and services exceeded your expectations. We hope you'll enjoy your vintage rug for many years to come.

Rated 3 out of 5 stars
Verified

Good quality but disastrous color mismatch

Nothing wrong with the quality of the rug, which arrived carefully packed and in good shape. But the colors definitely did not match our expectations, despite the website images with the crayon samples. We enlarged the image and set it against the rugs we have in the room. It looked like a good fit. But what seemed like a deep brownish red and orange-gold-brown palette turned out to be a very dominant purple. The individual crayon colors don't capture the overall effect of the rug when viewed in person. We have two antique kilims in the room that are fairly subdued in color. We would have been happy for "close enough," but the very sharp purple makes it impossible to go in the room. So that's disappointing. We don't hold it against the company. Color is just hard to gauge when you're relying on pixels.

August 25, 2025
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Reply from Kilim Studio

Thank you very much for your thoughtful feedback. We’re glad to hear that your rug arrived safely and that you are happy with the quality. At the same time, we’re truly sorry that the colors did not meet your expectations. While we make every effort to represent our rugs as accurately as possible with detailed photos and color swatches, we understand that colors can appear differently depending on lighting, screen settings, and how tones interact in person.

We appreciate your understanding that this can be a challenge when choosing handmade rugs online, and we’ll certainly keep your comments in mind to improve the way we present our products. If you’d like, we’d be more than happy to assist you with an exchange or return, or to help you find another piece that better complements your existing kilims. Please feel free to reach out to us directly—we’d love the opportunity to make this right for you.

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Rated 5 out of 5 stars
Verified

The rug came very quickly and is really…

The rug came very quickly and is really beautiful, the quality is excellent. Colors are vivid and handiwork top notch!

August 13, 2025
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Reply from Kilim Studio

Many thanks for your review, Jennifer. We're delighted to know that you're pleased with our delivery speed and the quality of our kilim rug. We hope you'll enjoy it for many years to come.

Rated 5 out of 5 stars
Verified

No cookie cutter rugs here !

Very easy to order. Communication great.
Beautiful product at a not too costly price point.
I feel like I purchased a “ one of a kind “ rug that you aren’t going to run across in every other home or magazine .
Fits my style perfectly!

July 21, 2025
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Reply from Kilim Studio

Thank you so much for your kind words! We're thrilled to hear that the ordering process was smooth and that you love your rug. It means a lot to us that you appreciate the uniqueness and character of our pieces — we truly aim to offer one-of-a-kind rugs that bring personality and charm to each home. We're so glad it fits your style perfectly!

Rated 5 out of 5 stars
Verified
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Reply from Kilim Studio

Many thanks for your review, Mady. We are glad to hear that you are happy with our customer service. Your satisfaction is our top priority and we hope to serve you again in the future.

Rated 5 out of 5 stars
Verified

Beautiful new kilim runner

Beautiful new kilim runner - well made as well.

July 24, 2025
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Reply from Kilim Studio

Many thanks for your review, Stephanie. We're delighted to know that you're pleased with our kilim runner. We hope you'll enjoy it for many years to come.

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Rated 5 out of 5 stars
Verified

This rug exceeded my expectations

This rug exceeded my expectations. It is more lovely in person than on the website. I love how thick and plush it is. If feels so good walking barefoot on it. Will definitely order more in the future as my needs arise.

July 21, 2025
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Reply from Kilim Studio

Thank you very much for your review. We are glad to hear that our rug exceeded your expectations. We hope you'll enjoy your runner for many years to come.

Rated 5 out of 5 stars
Verified

The rug was received in a timely manner…

The rug was received in a timely manner and exceeded expectations!

July 2, 2025
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Reply from Kilim Studio

Thank you very much for your review, Matthew. We're delighted to know that our product exceeded your expectations and that you're pleased with the speed of our delivery. We hope you’ll enjoy your runner rug for many years to come.

Rated 5 out of 5 stars
Verified

Good communication

Good communication
Fast service and carpet arrived quickly and looked
like the photos on line

July 3, 2025
Kilim Studio logo

Reply from Kilim Studio

Thank you very much for your review, Patricia. We're delighted to know that you're pleased with our services. We hope you’ll enjoy your kilim rug for many years to come.

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