Ultimate Mats Reviews 403

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's ordering process, describing it as easy and efficient. People appreciate the clear proofs provided, which accurately represent the final product. The fast turnaround times for both production and shipping are also frequently mentioned, with many consumers highlighting how quickly they received their custom mats. Consumers are highly satisfied with the quality and appearance of the mats, noting their durability and the accuracy of logo and color matching. The customer service team receives exceptional feedback, with reviewers commending their responsiveness, helpfulness, and willingness to accommodate requests. The company is highly recommended for its excellent service, product quality, and competitive pricing.

Based on these reviews

Rated 5 out of 5 stars
Verified

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were pro... See more

Company replied

Rated 5 out of 5 stars
Verified

From the moment I inquired, they were attentive and kind, giving me multiple proofs and when I asked for a suggestion it was no problem. It was a lovely experience and I got a beautiful mat with my Ar... See more

Company replied

Rated 5 out of 5 stars

IMPRESSIVE!! Our company had just moved to a new location and I was doing a Google search for “custom office rugs with logos”, trying to find the perfect rug for our new space. After completing their... See more

Company replied

Rated 5 out of 5 stars
Verified

Good choices of size & color & delivery time wasn't long. Glad to get discounted prices compared to other sites & have same quality & appearance. We use the rugs in high traffic office entrances... See more

Rated 5 out of 5 stars
Verified

Ultimate Mats was easy to work with, provided proofs along every step of the way, and confirmed satisfaction and delivery. We highly recommend Ultimate Mats for all your rug/mat needs.

Company replied

Rated 5 out of 5 stars
Verified

When we first started inquiring about mats for our offices we had no idea of what an overwhelming task that was going to be. All the different pile heights, styles, colors, sizes etc. Ultimate Mats... See more

Company replied

Rated 5 out of 5 stars
Verified

Ultimate Mats offers the best pricing, customer service that can't be beat, and a superb product. We ordered our first set of three rugs with our logo for our heavy traffic retail store four years ag... See more

Rated 5 out of 5 stars
Verified

The whole process was excellent - from quote, to artwork, samples, customer service and delivery. I've ordered from Ultimate Mats twice and both times received great communication and service. Our p... See more

Company replied

Rated 5 out of 5 stars
Verified

Our experience was smooth and seamless. Diane helped us select the right rug for what we needed and we were able to get very close to our color match. This is our second time working with Ultimate Mat... See more

Company replied

Rated 5 out of 5 stars
Verified

When we were searching for a logo flooring, we were given Ultimate Mats website fromt he search engine. Ms. Diane the Admin and Michael the salesman were wonderful. They worked as a dedciated team a... See more

Rated 5 out of 5 stars
Verified

I have 3 very active dogs and was tired of buying small inexpensive mats. I wanted something commercial grade. David was terrific. I spoke to him several times before purchase as I had a concern... See more

Company replied

Rated 5 out of 5 stars

Love my custom logo mats. They have good color and contrast, and are durable. Our logo is a blended spectrum rainbow, so it's hard to match colors, but they nailed it. Thanks guys; already recommendi... See more

Rated 5 out of 5 stars
Verified

The experience I had with Diane Noles was superb! Wonderful customer service, answered all my questions, gave me feedback, provided tons of viable information in guiding our school to make our decisio... See more

Company replied

Rated 5 out of 5 stars
Verified

If you are in the market for a customized area rug, you have come to the right place. Ultimate Mats did an impeccable job customizing the mat/rug we had made for the fraternity. Further, whenever I ha... See more

Company replied

Rated 5 out of 5 stars
Verified

Ultimate Mats phone support staff did a great job in guiding us through the selection and ordering process. The rugs were delivered within a week and they look great in our lobby. Thanks for your c... See more

Rated 5 out of 5 stars
Verified

I've ordered a few mats for my wedding venue over the past few years . Each mat is exactly how I wanted them to be with my logo . The quality of mat is superb and holds up for many years. The color... See more

Company replied

Rated 5 out of 5 stars
Verified

The finished product was very high quality and I honestly can't believe how quickly I received a proof, and even more amazing was how fast I received the finish product! My first email inquiry was o... See more

Rated 5 out of 5 stars
Verified

Easy to order, product as described. Delivered in a timely manner and I love it. Needed a better solution to deal with winter mess. Thank you Ultimate Mats!

Company replied

Rated 4 out of 5 stars
Verified

The ONLY thing I wish was different was the fact that I think the non-carpeted part of the rug needs to be a little more heavier duty especially around the edges. It's not flimsy but I was expecting... See more

Company replied

Rated 5 out of 5 stars
Verified

Lots of selection. The ordering process was easy and I really liked the proofs we received, we could really tell what the rug was going to look like. Turnaround on the making of the rug and shipping w... See more

Rated 5 out of 5 stars
Verified

I was able to order a Waterhog mat in the exact size that I needed. Sandra was great and proactively reached out to let me know timelines, having a real person to communicate to is rare so i really ap... See more

Company replied

Rated 5 out of 5 stars
Verified

Quality product that was easy to order and shipped quickly. This is the second mat I have ordered for my home. These mats are nice looking, hold up well, and appear to be constructed very much like ma... See more

Company replied

Rated 5 out of 5 stars
Verified

I looked at at least 5 other mat stores online and they all wanted to charge me $100 for an artwork fee then another $100 for one mat itself. Well then I found ultimate mats and got TWO mats for abou... See more

Rated 5 out of 5 stars
Verified

This is a high quality mat and we have always been satisfied with the quality. It did not take very long to receive them from the time I ordered them.

Company replied

Rated 5 out of 5 stars
Verified

The mats arrived when I was told they would, and were well packed and arrived in perfect condition. The only complaint is the that while it's clear the dimensions are going to be a bit off from what... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly Recommend! I am very happy with our mat purchase and even happier with the customer service. I bought mats for my packing room in my chicken barn and will be placing another order for the othe... See more

Company replied

Rated 5 out of 5 stars
Verified

The WaterHog mats look great and do a great job keeping the students from slipping when coming in from outside in the snow and rain. They do an excellent job at absorbing the water and keeping wet fee... See more

Company replied

Rated 5 out of 5 stars
Verified

Our church ordered two customized water hog mats. There was a mix up in the order.and I called our sales rep on a Monday & by Thursday we had the correct mat delivered. I am extremely impressed with t... See more

Rated 4 out of 5 stars
Verified

Our mat order was taking longer than expected, and a confirmation email was not for our correct order. A call to customer service, working with a conscientious young man, straightened everything out... See more

Rated 5 out of 5 stars
Verified

This is my fourth time ordering floor mats from this company. First off all - great quality (the product itself), but also have to mention the great service, the daily e-mails showing me my order s... See more

Rated 5 out of 5 stars
Verified

When I received my mate there were an error, after checking the proof that I sent the error was made due to and over sight on my behalf. I was very concerned that the company (Ultimate Mate) may not b... See more

Rated 5 out of 5 stars
Verified

Amazing, fast and responsive customer service who were willing to do exactly what I desired with my customization of the mats. Their customer made me feel better about purchasing and shopping with Ult... See more

Rated 5 out of 5 stars
Verified

Due to industrial-strength back pain and leg pain, I ordered a 7/8-inch thick Ortho I industrial-strength anti-fatigue mat for my kitchen cooking area. It is a magnificent mat, custom cut with my ch... See more

Rated 3 out of 5 stars
Verified

Thought the mat took some time to receive, it has saved the backs and feet of our associates. My only compliant would be the lack of communication in between time the order was placed and time the ord... See more

Rated 5 out of 5 stars
Verified

Ultimate mats was a wonderful company to work with. Timely responses and they delivered exactly as promised. We are very happy with our logo mat and the process was not painful in the least bit! We... See more

Rated 5 out of 5 stars
Verified

Website is easy to use, item ordered arrived quickly and customer service followed up with an email to make sure the order was as expected. Mat is terrific!

Company replied

Rated 5 out of 5 stars
Verified

I am very pleased with my Ultimate Mat. My mat arrived quickly and it is a beautiful addition to our front door. The mat is well made and it stays put. It is very easy to clean with my vacuum. Que... See more

Rated 5 out of 5 stars
Verified

The product was priced below others selling the same product online, the postage was a little stiff but still was a good value. Items arrived promptly and really does take dirt, and debris off my dogs... See more

Rated 4 out of 5 stars
Verified

I have had water hog mats in the past and been very pleased with how well they wear! The only problem I had with your site was the exorbitant price for shipping! I actually was going to purchase them... See more

Rated 5 out of 5 stars
Verified

They were quick, professional, great with pricing and the quality is awesome. They had a very short turnaround to get us our product, unlike the competition. We will use them again for our other locat... See more

Rated 5 out of 5 stars
Verified

We were extremely pleased with our custom logo mats for our basketball locker room. Ultimate Mats was very easy to work with and the final product has the quality professional touch we were looking f... See more

Rated 5 out of 5 stars
Verified

I was very glad to receive my ultimate mat, I put it on my front porch the design and color of the mat makes my porch almost look like I'm sitting in my living room. I like the job that is does by k... See more

Rated 5 out of 5 stars
Verified

We ordered several sizes of Premier mats with our logo on them. This company was a dream to work with! They sent us color samples and revised proofs and quotes so many times (at our request) that I... See more

Rated 5 out of 5 stars
Verified

The ordering process and quality of the product get a great review. Unfortunately the time it took to receive the mat was very long. However, the customer service was fantastic to work with, and they... See more

Rated 5 out of 5 stars
Verified

I had been trying to order a mat locally; six months passed and I still had nothing. In a fit of frustration I cancelled the order and looked online. I sent a couple of questions to Ultimate Mats an... See more

Rated 5 out of 5 stars
Verified

We've used Ultimate Mats twice now and have been completely satisfied both times! Diane has been especially helpful throughout the process. If you're looking for high-quality customized mats, definite... See more

Company replied

Rated 5 out of 5 stars
Verified

This process was simple. I sent measurements on the size of mats I wants, sent the logos, the colors I wanted to use. In a short turnaround, I got the renderings. We approved and soon enough we had ou... See more

Company replied

Rated 5 out of 5 stars
Verified

My custom carpets look Awesome! Perfect! High quality!

Company replied

Rated 5 out of 5 stars
Verified

Always finds the right solution and follows up with great delivery.

Company replied

Rated 5 out of 5 stars
Verified

Exceptional service and follow up - rare in today's world to have such wonderful communication The rug is beautiful as expected

Company replied

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Company details

  1. #5 of 32 best companies in Interior Designer
  2. #18 of 156 best companies in Furniture Store

Information provided by various external sources

Ultimate Mats is a company that is just that: a proud company that carries only the ultimate matting options for any facility, business, or application. We take great pride in our outstanding collection of anti-fatigue mats, entry mats, and logo mats. A very common mistake when it comes to mats is the misuse of a mat for the area it is being used for. For this reason, Ultimate Mats enjoys having the opportunity to educate and guide you while you make your selection for your specific needs and desires for your business. Usually, the premium brands and quality comes with a hefty price, which is where Ultimate Mats stands out from the rest; we have the lowest prices for the best mats around! Our representatives are available and eager to assist you in making the right selection for you and your business.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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2-star
1-star


Rated 5 out of 5 stars
Verified

My custom carpets look Awesome

My custom carpets look Awesome! Perfect! High quality!

October 10, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you so much for the great review! We’re thrilled your Color Impressions HD Custom Shape Logo Mat turned out perfect and that the quality shines through. If you ever need anything else—or want matching pieces—we’re here to help!

Rated 5 out of 5 stars
Verified

Quality Product at a Great Price!

When looking for new entry rugs, I came across the Super Berber carpet rugs. I liked that it is for high traffic areas, indoor/outdoor and didn't have the high ridges like our old rugs; that were problematic when vacuuming. When comparing the price to what I found on another site, Ultimate Mats had the best price. They are custom cut for each order so I understood why the shipping may take a few weeks. The website is user friendly making it very easy to place my order. Thank you for making our lobby look fantastic.

October 2, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks so much for the awesome review! We’re really glad you’re loving your Super Berber rugs and that they’re working perfectly for your lobby. It’s great to hear our site was easy to use and that you found the best price with us. We appreciate your patience while your custom mats were made — totally worth the wait! Thanks again for choosing Ultimate Mats!

Rated 5 out of 5 stars
Verified

Artemis Resort loves Ultimate Mats

From the moment I inquired, they were attentive and kind, giving me multiple proofs and when I asked for a suggestion it was no problem. It was a lovely experience and I got a beautiful mat with my Artemis Logo!

September 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Wow—thank you for sharing this! We’re thrilled the process felt easy and friendly, from the multiple proofs to design suggestions. It was a joy bringing your Artemis logo to life, and we’re so happy you love the finished WaterHog Impressions HD Logo mat. If you ever want to tweak the design, order another, or need care tips, we’ve got you. We love that you snap a pic of the mat in its new home and shared it with us!

Rated 5 out of 5 stars
Verified

This is a high quality mat

This is a high quality mat and we have always been satisfied with the quality. It did not take very long to receive them from the time I ordered them.

October 3, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the awesome review! We’re so happy the WaterHog Eco Premier Fashion mats have been consistently great and that they arrived quickly. If you ever need anything—or when you’re ready for the next order—we’re here to help.

Rated 5 out of 5 stars
Verified

Exceptional service and follow up

Exceptional service and follow up - rare in today's world to have such wonderful communication
The rug is beautiful as expected

September 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the thoughtful review! Clear communication and consistent follow-up are core to how we work. We’re thrilled the Plush Carpet Entrance Mat is exactly what you hoped for—enjoy!

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order, product as described. Delivered in a timely manner and I love it. Needed a better solution to deal with winter mess. Thank you Ultimate Mats!

September 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the wonderful review! We’re thrilled that ordering was easy, and the WaterHog Drainable Border Outdoor Mat arrived quickly, and it’s helping tame the winter mess. If you ever need help with sizing or care tips, we’re here to assist you. We appreciate you choosing Ultimate Mats! —The Ultimate Mats Team

Rated 5 out of 5 stars
Verified

Always finds the right solution and…

Always finds the right solution and follows up with great delivery.

September 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Matching you with the right solution and delivering it effectively is what we’re all about. We’re here anytime you need us.

Rated 5 out of 5 stars
Verified

Easy to work with.

Ultimate Mats was easy to work with, provided proofs along every step of the way, and confirmed satisfaction and delivery. We highly recommend Ultimate Mats for all your rug/mat needs.

September 16, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thank you for the wonderful review! We’re so glad you found Ultimate Mats easy to work with and enjoyed the step-by-step Logo mat process. We appreciate your recommendation and look forward to helping with your next mat!

Rated 5 out of 5 stars
Verified

Awesome service

August 26, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks so much for the great review! We truly pride ourselves on delivering awesome service, and we’re thrilled to know we hit the mark for you.

Rated 5 out of 5 stars
Verified

Great Communication

Great communication with regard to receiving order and shipping order and an excellent product.

July 28, 2025
Ultimate Mats logo

Reply from Ultimate Mats

We strive to keep our customers well-informed by an Ultimate Mats team member throughout every step of their order process. From the moment an order is placed, we ensure that regular updates are provided regarding its status. Our team closely monitors each delivery to confirm that it arrives as expected. Thank you again for ordering with Ultimate Mats.

Rated 5 out of 5 stars
Verified

Website is easy to use

Website is easy to use, item ordered arrived quickly and customer service followed up with an email to make sure the order was as expected. Mat is terrific!

August 20, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Glad the WaterHog Fashion Entrance Mat arrived quickly and that its terrific!

Rated 5 out of 5 stars
Verified

This process was simple

This process was simple. I sent measurements on the size of mats I wants, sent the logos, the colors I wanted to use. In a short turnaround, I got the renderings. We approved and soon enough we had our mats with no issues.

August 13, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! We are glad that the process was straightforward and that you found it easy to get the perfect design for your school's logo mats. Making sure the experience is simple and enjoyable is important to us. Thanks again for ordering with Ultimate Mats!

Rated 5 out of 5 stars
Verified

5 Stars!

We've used Ultimate Mats twice now and have been completely satisfied both times! Diane has been especially helpful throughout the process. If you're looking for high-quality customized mats, definitely recommend giving Ultimate Mats a try.

August 13, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great review! Glad Diane was able to help you on both orders and get you the perfect design on the ColorStar Impressions Logo Mats. Thanks again for ordering with Ultimate Mats again!

Rated 5 out of 5 stars
Verified

The rugs are beautiful and a great…

The rugs are beautiful and a great quality!

August 13, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Happy we were able to get you a beautiful design on your Color Impressions HD Custom Shape Logo mats and Color Impressions HD Logo mats. Thanks for ordering from Ultimate Mats!

Rated 5 out of 5 stars
Verified

Overall Great Experience

Great customer service, quick turnaround and quality products!

August 13, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the great review! We take great proud on our Service, Quick Turn Round and Quality of all of our products, Glad we were able to get 3 out of 3 for your orders!

Rated 5 out of 5 stars

Highly Recommend!!

IMPRESSIVE!! Our company had just moved to a new location and I was doing a Google search for “custom office rugs with logos”, trying to find the perfect rug for our new space. After completing their website form, Diane emailed me immediately and asked for our logo and she went to work! She was amazing! Extremely responsive & helpful, and beyond PATIENT when I kept changing my mind with placements, outlines, etc. I ordered our rug on 7/2 and it was delivered on 7/30!! We are so happy with our purchase…our custom rug is PERFECT! Thank you, Diane and Ultimate Mats!

July 28, 2025
Unprompted review
Ultimate Mats logo

Reply from Ultimate Mats

Thank YOU for the great review! The Super Berber mats never disappoint. It was our pleasure working with you and we are so thankful you're our customer!

Rated 4 out of 5 stars
Verified

The mats look well made

The mats look well made. I still need to assess the backing and if it will prevent the mats from slipping.

July 10, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Great! The WaterHog mats are certified high-traction by the National Floor Safety Institute, but if you have any issues with the mat moving, please contact us and let us know! :) Thanks for choosing Ultimate Mats!

Rated 5 out of 5 stars
Verified

Amazing customer service & product

Amazing customer service & product! Worked so well with us on getting exactly what we wanted.

June 19, 2025
Ultimate Mats logo

Reply from Ultimate Mats

Thanks for the Great Review! Glad we were able to help you get exactly what you wanted.

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