Kidsbedsonline Ltd Reviews 414

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, noting the sturdiness and excellent craftsmanship of the beds. Consumers are also pleased with the ease of assembly, clear instructions, and the overall design, which seamlessly fits into their children's bedrooms. People appreciate the comfort of the mattresses and the practical storage solutions offered by many of the bed designs. Consumers highlight the positive delivery service, often mentioning prompt and efficient communication, timely updates, and careful handling of their orders. Reviewers also value the responsive and helpful customer service, with many noting quick replies to inquiries and efficient resolution of any issues, such as damaged parts. The company's commitment to customer satisfaction and the quality of their products are recurring themes in the feedback.

Based on these reviews

Rated 5 out of 5 stars

Really great at responding to emails before purchasing. Excellent bed, chose the fit option and the guy was quick and tidy. Only issue was bed took a little longer to arrive than quoted and I had to c... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

I researched and researched to find a bed that fitted our space, wasn't too high, could have the ladder on the left, and had a decent sized desk. Once I found the perfect bed, next I resea... See more

Rated 5 out of 5 stars

The Cookie Cabin bed we bought is great. Our child loves it. Two hours build time was vastly under estimated it took closer to six hours. Delivery was prompt snd communication was good

Rated 5 out of 5 stars

Enzo Noomi is a good day bed / guest bed overall, good quality build, works as it should. The assembly instructions could be clearer and the different elements more identifiable, but we worked it out.... See more

Rated 5 out of 5 stars

Bought the billie mid sleeper in grey for my seven year old and she loves it. Excellent quality and value for money. It did take a fair amount of time to put it together as there were so many diffe... See more

Rated 5 out of 5 stars

Bed delivered within good time. All six-million parts were present (ok, I’m exaggerating but it felt like that many putting it together)! One piece of wood was badly knotted and a quick phone call and... See more

Rated 5 out of 5 stars

Great quality bed. Very sturdy and safe. We paid extra for assembly which was worth it as they put it together in less than as hour and took all the packaging away. Only suggestion would be better com... See more

Rated 4 out of 5 stars

Ordered stompa bunk bed and was ready to be delivered before I was ready for it as was extending our bungalow and we weren’t ready for it to be delivered . Company absolutely fine about it and delive... See more

Rated 5 out of 5 stars

We ordered two cabin beds for our daughters that they had picked themselves, there was a little delay in delivery but a quick email and this was dealt with efficiently considering the current restrict... See more

Rated 5 out of 5 stars

A wee wait for the bed from the delivery time stated on the website but once we got a delivery date everything was very efficient. The bed arrived early but the guys waited around for me to return fro... See more

Rated 5 out of 5 stars

I ordered the exact same bed in April from a different company and was still waiting in October for delivery. I cancelled that order and bought the Estella high sleeper with desk and sofa, this was d... See more

Rated 5 out of 5 stars

We ordered two of the cabin beds with desk, draws and shelving and could not be more impressed with the service and quality of the beds. Highly recommend and great pricing. Customer service is beyond... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Excellent bed , we purchased thuka 8 highsleeper. Son loves it. 1 part delivered had holes in wrong level but replacement part was sent out immediately. Friendly great service. Woul... See more

Rated 5 out of 5 stars

Lovely house bunk bed, good quality my kids are very happy. Also mattresses very comfortable for good price. Order was quickly processed. Everything nice explained. I am very satisfied with company.

Rated 4 out of 5 stars

The bed is really sturdy instructions were simple, delivery was fast. Bed came in lots of different boxes. Would make building a lot easier if boxes were packed in accordance to instructions. So you d... See more

Rated 5 out of 5 stars

I recently purchased a bed, and I couldn’t be happier with the entire experience. Delivery was smooth and on time, and the packaging ensured the bed arrived in perfect condition. As for the bed i... See more

Rated 5 out of 5 stars

Having been extremely let down by another online children’s bed retailer we were in need of fast delivery of a new bed. The selection was excellent and ordering process was very easy. Pricing was grea... See more

Rated 5 out of 5 stars

The bed is absolutely amazing. The steps and sides are reinforced with hidden metal bars. The steps have a glow in the dark strip. My boys absolutely love it. The quality of the bed is very high... See more

Rated 5 out of 5 stars

Absolutely fantastic from start to finish. We ordered the trio bunk for my boys bedroom and was kept up to date throughout. Delivery was fast and on time and the bunks are amazing quality and look bri... See more

Rated 5 out of 5 stars

This bed is the perfect option for a children's bedroom. Our son loves it so much and especially adores the den underneath ! Was easy enough to make up and looks like it will last as it feels really s... See more

Rated 5 out of 5 stars

Good experience using this company, quick delivery and customer service was fast at replying to questions. We had one item which had a small bit of damage to it, I emailed pictures and details of the... See more

Rated 3 out of 5 stars

Bed is nice and reasonable quality but the ? Premium sprung mattress was not good, you could feel the springs so we had to buy a thick mattress topper to counteract this. The customer service contact... See more

Rated 5 out of 5 stars

Thuka Hit 8 High sleeper. On the delivery due date we received a call at 8am to say that due to heavy snow the delivery would be delayed. I was delighted at the professionalism and been kept informed... See more

Company replied

Rated 5 out of 5 stars

My daughter absolutely loves her bed. Plenty of storage and space for her extra bits. Delivery and fitting was superrr quick. So impressed 👍

Rated 5 out of 5 stars

We purchased the Billie mid sleeper (grey) for my 5 year old. It is perfect & he loves it. Very sturdy & love all the different storage parts. Added bonus of the ‘hide out’ underneath!

Company replied

Rated 5 out of 5 stars

Amazing Company, great communication after my order and quality of matresses superb for my boys beds. Would definitely recommend this company and we will use them again to buy our new mattress!!. Tha... See more

Rated 5 out of 5 stars

Bought the Thukka 8 High Sleeper. Best price online. Fantastic communication, delivery as advised. Great bed. My son loves it!! Would buy from again.

Rated 3 out of 5 stars

Nice bed, easy to assemble although the bed slats needed a bit of elbow grease due to wood on metal holes not quite aligning on one of the slats. Wardrobe could do with being a bit wider - I ended up... See more

Company replied

Rated 5 out of 5 stars

Good communication regarding delivery and were able to change my delivery day to a day that suited me. Product arrived bang on time, really happy with the bunkbed I bought for my boys.

Rated 5 out of 5 stars

I ordered a Billie mid-sleeper bed and mattress, both arrived within the quoted timescales at a very competitive price. Communication was excellent throughout and the bed was delivered with care by GP... See more

Company replied

Rated 5 out of 5 stars

Great price, good communication and good delivery times. I few bits of slight damage to the edges of a number of the units but nothing that is not hidden once built.

Rated 5 out of 5 stars

Amazing bed. The quality of the bed is superb, instructions were easy to follow. The whole process from start to finish was smooth and straightforward. Would highly recommend

Rated 4 out of 5 stars

Everything on the side of kids bed was great. Had the mattress we were looking for, was quick to send it off. The downside was the delivery people. They never let me know when they were delivering an... See more

Rated 5 out of 5 stars

Communication was extremely good from purchase to delivery. Price was excellent and product really impressive and good value for the money. Would definitely recommend this company. Wonderful experi... See more

Rated 5 out of 5 stars

Easy to navigate site, seamless ordering and confirmation and accurate delivery timescales - in fact delivery was towards the earlier side of the timeframe. Had a few questions, these were answered... See more

Rated 5 out of 5 stars

Very helpful company to deal with. Answered my queries immediately. The quality and value for money of the Enzo day bed was excellent. I am more than pleased with my purchase.

Rated 5 out of 5 stars

I ordered 3 mattresses for each of my sons varying from ages 7 to 15. All 3 of them have said how comfy their beds are now and have never had a better nights sleep. Delivery was as they stated....ver... See more

Rated 5 out of 5 stars

I am over the moon with my daughters bed. I thought it would be difficult to get her out of my bed and into her own (shes 3) the bed ordered was for an older child but she is very tall for her age! Sh... See more

Rated 4 out of 5 stars

I honestly love the bed. My lil girl loves it to , she was in a cot bed before and never wanted to sleep in her room. But since she got the single bunk with the tent, she loves sleeping confidently i... See more

Rated 3 out of 5 stars

We were happy with the delivery and the structure of the bed is very good. However, though we knew that the wood would have a whitewash as stated, the website photos make it look a lot whiter that in... See more

Rated 5 out of 5 stars

Just recieved my daughters parisot Highsleeper bed on time and it looks lovely. We are so happy with it. The build was easy to follow and took around 3 hours with two men assembling. The quality of... See more

Rated 5 out of 5 stars

We purchased a child’s bed and mattress which arrived sooner than estimated and is a great quality, easy to assemble mid sleeper. We’ve had the bed for a few months now and it’s great. Customer servic... See more

Rated 4 out of 5 stars

The bed we purchased for our son was excellent quality, simple to build although time consuming as lots of different parts. Delivery was very well communicated and ahead of the guidelines online. Only... See more

Rated 5 out of 5 stars

Ordered a mattress from Kidsbedonline, after using the Chat facility to ask if it was a suitable choice. Easy to deal with, quick to respond, and the mattress was just right. Swift delivery and a gre... See more

Rated 5 out of 5 stars

My second purchase of mattresses from the company. I bought them for my son’s new bunk beds and my daughter complained the mattress was better than hers; so I bought one for her too. Delivery as promi... See more

Rated 5 out of 5 stars

Excellent bunk beds. Delivery was 3 weeks when I ordered it stated 6-8 weeks due to covid. So was very impressed. Mattress are very comfy as well. Highly recommend

Rated 5 out of 5 stars

Customer service really good. They were very responsive to questions I had prior to ordering a midsleeper bed. And they were also very happy to change the order when I realised I had made a faux pau... See more

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Company details

  1. Children's Furniture Store

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

414 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Responsive

Really great at responding to emails before purchasing. Excellent bed, chose the fit option and the guy was quick and tidy. Only issue was bed took a little longer to arrive than quoted and I had to chase to get my delivery date in. All in all considering I hadn’t heard of them was a little apprehensive but no need. Great service and very happy little boy. Thank you

October 17, 2025
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Rated 5 out of 5 stars

Fantastic service

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online.

The bed we wanted (Billie Midsleeper) was so much cheaper than anywhere else online. Ordered on the Saturday evening, Monday morning had a message to say it was with the courier, by Monday afternoon we had a 3 hour timeslot for delivery on the Thursday. On the day of delivery we were kept informed of delivery times and the driver turned up spot on time. Put the bed together yesterday and we are very pleased with it.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

5* - these guys deserve a high rating

I researched and researched to find a bed that fitted our space, wasn't too high, could have the ladder on the left, and had a decent sized desk.

Once I found the perfect bed, next I researched the company to buy it from and I'm glad I chose these guys.

They were responsive to questions, and checked in advance if I'd like the mattress delivered beforehand or wait until the bed was delivered.

It didn't matter in the end as the bed was super-quick. I think i ordered on Sunday, and everything was with us by Friday!

Really happy with the quality and service.

Thank you!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Cookie Cabin is Loved

The Cookie Cabin bed we bought is great. Our child loves it. Two hours build time was vastly under estimated it took closer to six hours. Delivery was prompt snd communication was good

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Good company.

Lovely house bunk bed, good quality my kids are very happy. Also mattresses very comfortable for good price. Order was quickly processed. Everything nice explained. I am very satisfied with company.

August 15, 2025
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Rated 4 out of 5 stars

Everything on the side of kids bed was…

Everything on the side of kids bed was great. Had the mattress we were looking for, was quick to send it off.
The downside was the delivery people. They never let me know when they were delivering and I didn't have the chande to look over the product.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality bed

Great quality bed. Very sturdy and safe. We paid extra for assembly which was worth it as they put it together in less than as hour and took all the packaging away. Only suggestion would be better communication from the company regarding delivery. I had to chase them to find out date/time.

July 3, 2025
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Rated 5 out of 5 stars

Great quality bed

Very helpful company to deal with.
Answered my queries immediately.
The quality and value for money of the Enzo day bed was excellent.
I am more than pleased with my purchase.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

It was very easy to find what I needed on their website.Simple ordering process and delivered very quickly.The prices were good too.

April 2, 2025
Unprompted review
Rated 3 out of 5 stars

Bed is reasonable quality but…

Bed is nice and reasonable quality but the ? Premium sprung mattress was not good, you could feel the springs so we had to buy a thick mattress topper to counteract this. The customer service contact re delivery and delivery were however excellent

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bed delivered within good time

Bed delivered within good time. All six-million parts were present (ok, I’m exaggerating but it felt like that many putting it together)! One piece of wood was badly knotted and a quick phone call and they were happy to send a replacement free but didn’t need to in the end as the piece isn’t on view. Great customer service and good solid quality product for a reasonable price and cheaper than several other places.

April 12, 2025
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Rated 5 out of 5 stars

First class customer service

Customer service really good. They were very responsive to questions I had prior to ordering a midsleeper bed. And they were also very happy to change the order when I realised I had made a faux paux with the dimensions.

Not only that, I had a broken slat more than a year after purchasing. I sent them an email asking if they had spares, not expecting much. But to my surprise new slats will be arriving in 2 days! Incredible service and thus I can only fully recommend.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

100% would recommend! 🙂

brilliant bed, exactly what i wanted and the company could of not been more helpful! would definitely recommend!! thank you my son loves it !!

March 21, 2025
Unprompted review

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