IPD Reviews 4,914

Yet to install the Turbo Control Valve but quality looks great. All parts ordered arrive very quickly with overseas shipping and tracking.
Will definately keep IPD in mind when next ordering parts as they have provided a great service.

They sell used parts.

Ordered a new MAF sensor for my Volvo and the tamper seal was already broken on it and it looked like it had been at the very least taken out of the box and then just hurled back in it with the wax paper shoved in on top of it rather than being re-wrapped.

It's against the law for them to sell an electrical item with that seal broken. Their excuse was: those seals break easily. Really? How, exactly? The box was inside another box.

The only way that seal is broken is for someone to intentionally break it. Either they did it or some other customer did and they simply threw it back in the box and sold it to me illegally.

I ordered some parts for my IPD received them very quickly. One part was defective and they shipped another part immediately when I notified them very happy with the service and will be ordering more parts.

Good website easy to find parts you are looking for great and helpfull Customer Service Kevin is ++

I’m new to the Volvo community, so when researching aftermarket companies to utilize for my S60R I decided to go with IPD as they had a good website user interface and CLAIMED to have great customer service I’ve only had to call the customer service desk twice both times the agent was rude, disrespectful and acted like I was wasting his time. I’ve placed several thousand dollars in parts and upgrades and when I ask a question I get the feeling like why am I asking this question and basically says he has never heard of what I was asking before. Referred me to the Volvo community. Frustrating! As long as you don’t have to deal or talk to customer service they gave a great website.

Totally disgraceful and immature social media staff. Reflects badly on the rest of the company. Bullies and power hungry admin.

I ordered a AC delete unit from IPD and had to return since I did not have the correct power steering pump. I returned it, without using it. They said it was damaged and could not give me a refund. That was not the upsetting part. What really upset me was that I never got credit, never got a part shipped back, never was even updated. It took over two months of waiting and I finally contacted them. If I would f never contacted them I probably would never had this issue taken care of. Ive been shopping with them for years upon years. Im getting the part shipped back and thats ok, I wont be able to use it and it sucks. The least they could of did is do ANYTHING for the two months I was waiting. They had my money and just sat on it with no reaching out to me. Im done with IPD. No more shopping for some people that treat their clients like crap.

The first time I order a whole box of parts for my Volvo S60. I ordered 5 different motor mounts and 4 out of the 5 fit perfectly except the one on the passenger side of the motor. I confirmed the part # and it was correct. So I emailed customer service and a guy named Kevin was very stubborn. I sent him the part number on the old factory mount. Them I sent him pictures showing the the 2 parts side by side. His response was I'm the first customer to ever claim this.... Like that's my fault ??? After lots of investigating by me I found out the part they sent me was manufactured wrong. It had the correct part # stamped on it but the 2 nipples were upside down on the mold poured at the factory. So instead of Kevin dealing with this since he's in customer service I had to install the mount upside down, which was the only way the 2 bolt holes would line up....as for for the 2 nipples meant for it not to move around, Kevin said to ignore them. Which I did, but there is a 1/8 inch gap as the nipple are being forced down and don't line up with their holes. SMH

3 months later stupid me ordersd my order again from IPD rather than FCP and this time due to corona virus I was looking to save money as things were right so I ordered the cheaper ball joints by MTC instead of the Lemforder ones I would normally order.. I had to take apart the suspension 3 times as Everytime I would take the car for a drive it would rub on the inside of the rim. I never thought it was the part until my mechanic suggested it. When I compared the 2 ball joints the MTC was the wrong dimensions. I was so angry. I took pictures of the 2 side by side and emailed IPD. Who do I get Kevin again. I wasn't sure if he remembered me but again he was stubborn and said this has never happened before. I'm not sure why he's protecting the manufacturer when the evidence is clear as can be ? Just brutal customer service. I then ordered the Lemforder and they fit like a glove the first time.

Lesson learned FCP knows how to treat their customers. Not sure what's up that Kevin guy but if that's the kind of person IPD hires then that's on them.

We have been ordering from IPD for years always amazing service fast response from them fast shipping only place i buy my Volvo parts from highly recommended. if their is a problem they fix it instantly parts come fast even with free shipping. Love this place

I installed the front/rear sway bar kit on my 73 ES. The front bar is maybe half-again as thick as the original and went in easily. The rear is a bit more fiddly but workable. You must install 2 reinforcing plates under the back seats to strengthen where the new end links tie in. On each side however, 2 of the 4 plate attachment points end up right over boxed structural members so you can't use the nuts and bolts supplied. Ken at IPD agreed with using self-tapping screws for those, and the supplied bolts and nuts for the other 2 corners. The improvement in cornering is not subtle, it's all grins. For the first time the car handles like the sports car it looks to be!

Fast shipment. Quality item.

Got the right parts with timely delivery.

representatives on the phone are patient and helpful with my orders. Paul, Kevin, Sin and I failed to get the last person name. Still miss Dillon too!

I've been shopping with IPD for almost half my life and I don't plan on stopping now. Best parts and the best staff. I trust them with all of my Volvos.

Great products, awesome service!

All communication (telephone order) with IPD was pleasant and helpful, as usual, and items were shipped exactly as ordered. Short wait time to reach staff member by phone was appreciated.
One comment I will make is that the courier (UPS) charged an additional fee. I have experienced this before, so I was not surprised. However, even though I promptly paid this fee by telephone, the payment was not processed by the brokerage company for several days (it did, however, appear as a charge on my VISA card on the day of payment). This created issues as, since their driver was not informed that the payment was made, he rightly assumed there was money owing and did not deliver the package to my door or to the UPS hub very near to my home for several days, creating a lot of confusion and some inconvenience for me. This is not a reflection on the service from IPD, just with regard to the courier. In the past, I have requested my packages be shipped via the postal service, and that went more smoothly. Thank you.