Banner for iBOOD.com

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People appreciate the smooth ordering process and find the platform reliable and well-designed. Customers highlight the exciting daily deals and the possibility of finding high-quality products at unbeatable prices. The fast and informative customer service is also appreciated, with consumers reporting quick and helpful replies. Furthermore, the company is commended for competently resolving issues, arranging refunds, and ensuring customer satisfaction. Consumers are pleased with the fast delivery service. They also mention the good quality and awesome prices of the products. However, some consumers report a mismatch between advertised specs and delivered products. Despite this, the company is able to reassure and fix the issue in a decent amount of time.

Based on these reviews

Rated 4 out of 5 stars
Invited

I've been using iBOOD for a while now, and it never fails to surprise me with its amazing deals! The daily offers keep things exciting, and I’ve managed to score high-quality products at unbeatable pr... See more

Rated 4 out of 5 stars
Invited

I have not received 2 of the items I have ordered yet received a pair of ladies shoe I have not ordered. (Multiple Boxes (3)) The orders should have arrived on 27DEC2024 before new year (presents) whi... See more

Company replied

Rated 4 out of 5 stars
Invited

The product is good, but the delivery time is catastrophic. This is the third time I order form Ibood, and delivery is always over a week. From Temu, it comes within 4 days, for example.

Rated 4 out of 5 stars
Invited

Produit conforme à la description par contre le transport a du être chaotique emballage très abîmé

Rated 5 out of 5 stars

At first, I had a very negative experience with the delivery of a large item. However, iBOOD customer service (special thanks to Paul) handled the situation well by arranging a refund and helping m... See more

Company replied

Rated 2 out of 5 stars

I already ordered a lot on iBood, but my last order was and still is a bad experience. I got the confirmation that my order was sent. After six day, I still had no update from the transportation compa... See more

Company replied

Rated 5 out of 5 stars

Bought a laptop, noticed after a while a mismatch between advertised specs and what was delivered. Got pretty paranoid as serial number of laptop did not correspond with the numbers on t... See more

Rated 2 out of 5 stars
Invited

The only reason to keep two stars is the fact of relatively fast delivery. DHL could do better - had two carryiers visiting me separately on a same day. I would never consider a purchase having that i... See more

Company replied

Rated 5 out of 5 stars

Have had various orders for 1+ year and all were very nice in general. Had a lost package and they returned the money. Did a return myself because of a tiny defect and because I did not like the produ... See more

Rated 5 out of 5 stars

iBood is a well-designed and reliable platform with a stable and intuitive website. It offers a diverse range of deals, making it exciting to check back daily for new offers. The only downside is the... See more

Company replied

Rated 3 out of 5 stars

You might find a lot of good offers on ibood but they might have quality issues or defects. They are not checked it seems. I received gym protective mat for rowing machines with holes in it. I returne... See more

Company replied

Rated 2 out of 5 stars

One listing had 3 color options in it and I recieved the wrong color and also a product with a defect. As a "refund" they offered me 19% of the actual price. The color I wisehd for wasn't available an... See more

Company replied

Rated 2 out of 5 stars
Invited

6 pakken Eat Natural (12 repen per pak) besteld allemaal over 3 weken over datum!

Company replied

Rated 2 out of 5 stars
Invited

Overall, there are good discounts, but not all are genuine. Prices are comparable to other retailers. A major drawback is having to pay for both delivery and return costs. Most of other major retai... See more

Company replied

Rated 5 out of 5 stars
Invited

We are very happy with the order. It arrived well packed and all items were as expected. We ordered 2 of the same and were equally satisfied with both deliveries.

Company replied

Rated 2 out of 5 stars

Ibood canceled my order and promised a refund. I've been waiting 3 weeks. Ibood does not respond to my messages now. I see your reply. But no refund yet after 2 weeks. After 4 weeks I finally... See more

Company replied

Rated 5 out of 5 stars
Invited

very good experience. awesome prices, fast delivery. count me in as a customer for a long time. thank you, best regards and a happy new year

Rated 5 out of 5 stars

Amazing deals and excellent processing time. Ordered some bulk items and a door mat, items and delivery times all as described

Rated 3 out of 5 stars

Not every product they have is a real discount like what i bought from them for 35 euro other website was 36 euro not 180 euro so they retail price is misleading as if you check online is same price a... See more

Company replied

Rated 5 out of 5 stars
Invited

The shop is valid. I ordered from germany and the shipping from the Netherlands was fast. The boots i ordered look good quality. I would buy again from this shop.

Rated 2 out of 5 stars
Invited

I ordered a pair of Jack and Jones shoes / sneakers size 41 , I have had shoe size 41 for 50 years, these shoes arrived and and it stated size 41 on the " tong "of the shoes but they were too small ,... See more

Company replied

Rated 4 out of 5 stars

Gerber Ultimate Multitool: Good price for a quality tool (made in China). PRO: - Can be taken apart to clean / repair / sharpen. - Very large strong pliers Cons: - I think they could have sq... See more

Rated 3 out of 5 stars

Hi Team, I never get my order delivered by DHL at first time. They will always send the note in my mailbox stating that , i was not at home. Where as at the same time i was at home. This will d... See more

Rated 4 out of 5 stars

Ibood always has good deals. Ussually everything goes flawless. Unfortunatly this time they cur me short and didnt send everything i ordered. Therefore only 2 stars. But it will be adjusted if they r... See more

Company replied

Rated 4 out of 5 stars

Last week I bought a Google Home Mini. The delivery was very fast with PostNL. As it’s a US model it’s delivered with a transformer supply, but this model is very huge, we will buy another one. When i... See more

Rated 4 out of 5 stars

Bought a few things from ibood over the years. You will get some delays but in general, you get good value if you can wait. Communications can be a little lax through email but you can phone and u... See more

Rated 4 out of 5 stars

Excellent support from MS, they tried to fix the pb remotely and since it was not OK I got a replacement of my surface. Replacement done in less than a week, in the current conditions it is great! On... See more

Rated 3 out of 5 stars

I ordered chairs and ended up receiving only the legs. Not exactly what I was expecting. Update: I received the second package. It arrived a few days later and I needed to get time off from work ju... See more

Company replied

Rated 4 out of 5 stars

Don't get me wrong. I like iBood a lot. I have bought several items there already and the tdk headphones are one of my favorite. Great value for money. The shipping is really an issue with iBo... See more

Rated 4 out of 5 stars

iBOOD had a very quick response time to get back to me and inquire about the situation experienced with the package. Customer Support understood the need and showed sympathy by helping me and finally... See more

Rated 4 out of 5 stars

I have loved iBood ever since I came across it many moons ago. I have purchased quite a few items. I give 4 out of 5 stars for the variety of items up. What I also like is that there has been times wh... See more

Rated 4 out of 5 stars

On the whole, iBood was great, ordered fine and had zero issues with the delivery. the only issue, and to be fair to them they did tell up front, was that the delivery would a few weeks after orderin... See more

Rated 4 out of 5 stars

Great site, good prices and great communication. Only issues are with postage: - flat minimum rate regardless of order size seems high within Netherlands. That this increases to €9 for larger it... See more

Rated 4 out of 5 stars

I have been using this site for awhile and apart from the few logistics problems the goods have always arrived as per description. You have to know your products when you buy as sometimes the price i... See more

Rated 3 out of 5 stars

I purchased two sets x 6 cutlery for a Christmas present for someone.They arrived before Chistmas but with one set short :-( I emailed four times and phoned twice ( long wait on the phone to speak t... See more

Rated 4 out of 5 stars

The delivery had to be re-scheduled two times and it took a month to be delivered, but that was the only odd thing. I bought a Google Home mini, their electricity adapters were american and iBood sent... See more

Rated 4 out of 5 stars

The instructions for the Space Rail Knikkerbaan Bouwpakket are poorly translated into English. They indicate the the drawings for the rails are scaled which their NOT. I cut all the rails and they jus... See more

Rated 4 out of 5 stars

My order was entered last week during the Hunt. We received it today and we were very pleased to see that the content matched our expectations. I can not say anything bad about the whole process. We a... See more

Rated 4 out of 5 stars

I have had no real trouble with ibood the few times i've used them, they have handled the 1 refund I had very well, even though it was long after I bought the item. my one thought is they could make t... See more

Rated 3 out of 5 stars

Clock arrived damaged. Either there is poor quality control, or they sent it in inferior packaging. They have at least responded quickly and are giving me a refund.

Company replied

Rated 5 out of 5 stars

Leuke deals Kärcher raamwasser en scharen set. Mooie prijs en zoals altijd, supersnel bezorgd door DHL.

Rated 3 out of 5 stars

timing between order and delivery is too big. Website is only in dutch and not in french (even no english...)

Company replied

Rated 3 out of 5 stars

a lot of background noise due to the 2 cinch unused when connected on PC mais on xbox is the sound OK?

Company replied

Rated 3 out of 5 stars

The placemat is quite thick and heavy, real cow leather's weight. Different from what I expected.

Rated 3 out of 5 stars

Tshirt quality is not the same as the american version. A bit disappointed but there good enough.

Rated 3 out of 5 stars

All went correct, however "purchase today delivered tomorrow" is a total different case.

Rated 5 out of 5 stars

I had been thinking of getting one of those Raspberry Pi's for quite a while and low and behold, didn't IBOOD have this on sale, and not only that, it was the new Raspberry Pi 2. The IBOOD... See more

We perform checks on reviews


Company details

  1. Promotional Item Store

Written by the company

Want to get in touch with us? NL: customerservice@ibood.nl, BE: klantendienst@ibood.be, DE: kundenservice@ibood.de, AT: kundenservice@ibood.at, PL: bok@ibood.pl

iBOOD.com

Written by the company

Hey there!
Every day at 00:00, we offer new deals in different categories for very low prices. But, you have to be quick! The daily deals are only available for 24 hours, or until sold out.

Contact info

Promotion box for iBOOD.com

Profiteer en scoor bij ons!

De mooiste deals en producten tegen de beste prijzen!

4.0

Great

TrustScore 4 out of 5

65K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 48 hours


Rated 2 out of 5 stars
Invited

6 pakken Eat Natural (12 repen per pak)…

6 pakken Eat Natural (12 repen per pak) besteld allemaal over 3 weken over datum!

October 3, 2025
iBOOD.com logo

Reply from iBOOD.com

Beste Wouter,

Om verrassingen achteraf te voorkomen, wordt bij elke deal bij de Specificaties aangegeven wat de THT datum is.
Wat jammer dat je dit niet opgemerkt had, ondanks onze goede bedoelingen.

Gelukkig gaat het om een Tenminste Houdbaar Tot datum en zijn de repen ook ruim na deze datum nog veilig en met smaak te eten.

Met vriendelijke groeten,
iBOOD Webcare Team

Rated 2 out of 5 stars

bad experience (after a lot of good ones)

I already ordered a lot on iBood, but my last order was and still is a bad experience. I got the confirmation that my order was sent. After six day, I still had no update from the transportation company so I asked iBood to check the status. They answered me that they will look at it and that it can take 10 days before I will get an answer. I'm pretty sure they will solve it, but I paid 9 euro transport costs. For what?? I have no problem with paying for transport but when I pay I also want a decent service in return. 10 days is unacceptable to check the status of my package.

September 11, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Dear Kristof,

To our regret your parcel got stuck in the shipping process of the delivery company. As the parcel is out of our hands we can only start an investigation about the status. Hopefully it can get solved.
If you don't receive the parcel, we will offer you a solution. Unfortunately we have to wait for an update of the investigation before we can send a new parcel or give your money back.

Best regards,
iBOOD Webcare Team

Rated 5 out of 5 stars

service quality

At first, I had a very negative experience with the delivery of a large item. However, iBOOD customer service (special thanks to Paul) handled the situation well by arranging a refund and helping me reorder the product with free home delivery.

Mistakes can happen, but the way a company resolves them shows their true service quality. I’m satisfied with the final solution.

September 5, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Dear Seweryn,

We are sorry about this delivery experience. There should not have been an option for delivery at a pick-up point as the ordered product is too large for a pick-up point. They won't accept the parcel.

Via email we will offer you a solution and hopefully make you feel happy again.

Best regards,
iBOOD Webcare Team

Rated 3 out of 5 stars

Not every product they have is a real…

Not every product they have is a real discount like what i bought from them for 35 euro other website was 36 euro not 180 euro so they retail price is misleading as if you check online is same price as them and they charge expensive shipping fees and take almost 1 week to deliver my product

August 30, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Dear Saman,

Our reference price is not a current price at other shops, but it is the original recommended retail price. We also mention this with the word "adviesprijs" and a (i) with extra info behind the pop-up.

As we offer our deals only for a short moment, we are only allowed to compare with the recommended retail price.
This is not misleading, but following the law.

It is always good to compare prices before purchase, to be sure you won't pay too much.

Best regards,
iBOOD Webcare Team

Rated 5 out of 5 stars
Invited

I received only half of my request

Issue is addressed by Ibood Helpdesk’s.Thx for quick check.

August 28, 2025
iBOOD.com logo

Reply from iBOOD.com

Hello Praveen,

We are sorry to read that you have not received the full order. Thanks for sending an explanation via email. We will reply to that message and provide a solution.

Best regards,
iBOOD Webcare Team

Rated 1 out of 5 stars

Worst after-sales on earth !

Hi,
I've buying nice products since almost 10 years, usually for "best prices". But, you know you can really assess a company and its services when something goes wrong.... 2 years warranty is legal. A low-value speaker (value 45 euros) has just worked for 3 weeks. So, I decided to return it (get it repaired or refunded or just send me a new one). 1st email from ibood is a 1 full page of "if we assess that the defect is not covered by the warranty, we could charge you : analysis costs, repair costs, transport costs, .....and it goes on. Now, since 3 weeks, I've sent this low value product : NO NEWS ! I've sent a request to their website : except an automatic standard reply...NO NEWS ! So, if you buy anything there, you should be ready to loose the value of it. I can't imagine what will happen with a TV or any expensive product. Worst after-sales services and i'm buying hundreds of time on Internet every year.

July 23, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Hello Baudouin,

The received text is not to scare you, but just inform the customer that their might be costs if the defect is a result of wrong use. This happens rarely, but we rather inform than causing confusion afterwards.

We are sorry to read that you are still waiting for a solution. Make sure not to reply to an automatic mail, because such message won't reach the customer service.

We will solve this matter for you and inform you via email.

Best regards,
iBOOD Webcare Team

Rated 1 out of 5 stars

No refund provided when told I would get a refund

In trying to obtain a refund for a product that was not opened, that I properly sent back with attached photos of the sent package, it took over three months of emailed conversation with numerous people to get nothing. I paid for a product that I did not use, that I sent back, and did not get a refund. They did not even provide an explanation and did not answer my emails. In my view, and from my experience, this is a terrible company.

June 11, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Hello Ce Line,

Apologies for this experience. Hopefully you did not reply to an automatic email message, because that won't reach our customer service.

Would you be so kind to send the order number to webcare@ibood.nl? That way we can look into this matter for you.

Best regards,
iBOOD Webcare Team

Rated 3 out of 5 stars
Invited

You only delivered one Bestron fan

You only delivered one Bestron fan. Where is the second? Please check!

July 8, 2025
iBOOD.com logo

Reply from iBOOD.com

Hello Helga,

We are sorry to hear that you received only one fan instead of two. Thanks for notifying us (also) via a service request.
Our quality department is looking into this matter and we will - of course - offer a solution.

Best regards,
iBOOD Webcare Team

Rated 4 out of 5 stars
Invited

The product is good

The product is good, but the delivery time is catastrophic. This is the third time I order form Ibood, and delivery is always over a week. From Temu, it comes within 4 days, for example.

July 8, 2025
Rated 1 out of 5 stars

False advertising and no customer support…

False advertising and never replying customer service. They are selling MacBooks and claiming it has 2 years of warranty but indeed the products has 1 year limited warranty only in USA. Reaching their support is impossible as they never replying. Never buy expensive products from the site.

June 14, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Hello Candas,

Our sincere apologies for still waiting for our reply. Unfortunately we overlooked your first messages. That's not okay. We will help you via email today. Promise!

The warranty of 2 years is correct. This is via us (iBOOD). You don't have to claim warranty in the USA.

Best regards,
iBOOD Webcare Team

Rated 1 out of 5 stars

Poor customer service

I ordered a waste bin from iBOOD. The delivery was delayed for a few days, and upon arrival, I discovered that the automatic lid was not functioning correctly.

I contacted iBOOD support team immediately to request a replacement. Unfortunately, after more than a month of message exchanges, I have yet to receive a solution. I am quite disappointed with the lack of progress in resolving this issue.

I value my time and resources, and this experience has been frustrating. While iBOOD is keen to sell products, it appears there is less interest in ensuring customer satisfaction. At this point, I would not recommend iBOOD to others if they value their time and resources.

UPDATE: iBOOD quickly commented on my complaint. I sent an email on June 24th but did not receive a response within a week.

UPDATE 2: I received a full refund, but it took 2.5 months.

May 4, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Hello Rustam,

We are sorry to read you have a frustrating experience with our customer service. It should not take so long to get a solution.
Would you be so kind to send a message to webcare@ibood.nl with the order number and a short explanation? That way we can look into the matter for you and resolve the problem.

Best regards,
iBOOD Webcare Team

Rated 1 out of 5 stars

Ordered 2 pots in cast iron

Ordered 2 pots in cast iron, both arrived like a tennisbal, the bottom should be flat of course but was like a parabole. My money was returned but not my shipping cost.
NEVER, NEVER AGAIN i buy with this company.

May 3, 2025
Unprompted review
iBOOD.com logo

Reply from iBOOD.com

Hello Peter,

If this was the complete order, you will also receive the shipping costs although it is not mentioned in the email confirmation.
Feel free to email us the order number via webcare@ibood.nl if you like us to verify this for you.

Best regards,
iBOOD Webcare Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look