United Kingdom
Review of Hydropool Hot Tubs and Swim Spas UK
Had a hot tub installed on June 11th. It worked fine at first, but in mid-August it started leaking. Hydropool have no interest in fixing this issue: every dealer just wants to blame someone else or charge for what is clearly a warranty issue. Hydropool don't answer the phone or emails. Absolutely terrible service.
Review of Lunaralights
This company is a scam. I ordered two lights. They took about three weeks to arrive. The lights were packed terribly: broken polystyrene, a bulging box. But the real issue is there is no certification or specification documentation. They were unable to supply these docs when I asked repeatedly. These lights are therefore not suitable to connect to mains. You risk invalidating your insurance.
These lights are also illegal to sell in the UK. When I complained, they insisted I ship back to China (they market as a UK company) at my expense. There was also a promise that if “something goes wrong in the shipping my refund would be invalidated.” This is all in contravention of my statutory rights.
I am now seeking a refund through my credit card company.
In short, a scam. Avoid.
Reply from Lunaralights
Dear Giles,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you have faced with your order and the inconvenience it has caused.
After reviewing your case, I noticed that you contacted us on April 5th to return the product due to not meeting your expectations. Our team promptly provided you with the return address the following day after reviewing the images and videos you shared.
Please note that once we receive the product at our warehouse, we will process your refund promptly.
If you have any further questions or need assistance, please do not hesitate to reach out at info@lunaralights.co.uk.
Best regards,
The Lunaralights Team
