Verified
I love purchasing from Hqhair as it’s so easy to order on their website. They have great prices on their products and they keep you informed of your delivery right up until you actually take delivery.... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Verified
I love Hqhair. It’s so easy to find what you want on their site and ordering is simple and extremely quick. Best of all they keep you fully updated about your order and delivery. I ordered my goods on... See more
Company replied
I'm very appreciated with this site.HQHair Online Advisor Millie was amazing. Excellent service, orders made easy and speedy tracked delivery. Products exactly as described.
Company replied
Verified
Was very competitive in price. Delivered on time, and kept me informed touch with the order process. Would definitely use them again
Company replied
Verified
Knowing that I can get a product I have found that works for me is reassuring. Your pricing is attractive and delivery is always prompt.
Company replied
Verified
Great customer service and very quick at processing orders.
Company replied
Verified
First time using this company, honestly can’t fault the service,and price of my products. Saved money and my goods were delivered on time .Thankyou 😁
Company replied
Verified
Excellent service quick and easy to order and delivered within a few days.
Company replied
Verified
Excellent service quick and easy to order and delivered within a few days.
Company replied
Verified
Excellent service quick and easy to order and delivered within a few days.
Company replied
Verified
Easy to order from the website, and then my items arrived within the week, and well packaged.
Company replied
Verified
You had stock, replied immediately and kept me advised of delivery - I was able to be in when delivery took place - excellent.
Company replied
Verified
Very good price and delivered only a few days after ordering…👍
Company replied
Verified
Fantastic quality hair products , brilliant prices , speedy delivery and well packaged. Highly recommend
Company replied
Verified
Super quick delivery every time I order. Great prices. What not to like !
Company replied
Verified
Hair colour arrived within two days,very good
Company replied
Verified
Excellent service and had my product within 2days.
Company replied
Verified
easy to purchase, cheap and quick delivery
Company replied
Verified
Product arrived quickly and as expected
Company replied
Verified
Good price on product I bought and quick delivery
Company replied
Verified
Really good price, very fast delivery. Would use again
Company replied
Verified
Good service no problems at all
Company replied
Verified
Good pricing and quick delivery
Company replied
Verified
Quick Delivery Great Price
Company replied
This review relates specifically to the online chat function which I have just used to help with an issue whilst placing an order. Ryan, the agent I chatted to resolved my query quickly and efficientl... See more
Company replied
Redirected
I had problems with my products. The website said it was done but i wasn't able to receive my product. I contacted HQ through e-mail but they didn't replied to me for 2 weeks. I was really upset. But... See more
Company replied
Hqhair allows me to purchase some high end cosmetics that I can't get in Australia at a fair price. So far their service and communication has been wonderful, usually my orders are shipped with... See more
I live in Australia and ordered Chantecaille Loose Powder from HQ Hair. Not only was it a fair bit cheaper than here in Aus, but also delivery was free and it arrived within a week or two. I was very... See more
Company replied
Redirected
I did a live chat with Macey H, as all the products arrived were different from my order. Macey have kindly responded and solved to my problem. Thank you Macey H. I hope to receive the items I... See more
Company replied
Customer care service has always been excellent, spoken to several representatives due to a problem which was resolved very quickly, most recent one was Macey who was very polite and helpful! Well do... See more
Company replied
Invited
Browsing on your website was super easy, and you had exactly what I wanted, the free postage was excellent, considering I live in Australia, the delivery was super fast, and I will definitely use this... See more
Company replied
Macey was really helpful and resolved my issue finally after speaking to 5 different people for 2 weeks I was not getting anywhere with a refund ! But finally one person has been able to resolve it th... See more
Company replied
Verified
Product was easy to buy & arrived very swiftly.
Company replied
Bought one for myself and one for my granddaughter in Australia. She is only 4 and has long fine hair which is a nightmare to brush of a morning so I'm hoping this Wet brush will cure the problem
Had an issue with my order as item was missing but Macey got my issue sorted straight away and is getting my missing item shipped next day delivery! Recommend her services :)
Company replied
Many thanks to both Maria and Chloe for helping me with a damaged parcel. They responded quickly, politely and in a friendly manner. My issue has now been resolved, thank you!
Company replied
I had a problem with a discount code today, which was not ideal but Lauren really helped and resolved it quickly. Really good service when something goes wrong!
Company replied
I have been shopping with HQHair for a few years now, as they stock some brands that we don't have in Australia. For the first couple of years, things were great - customer service replied promptly t... See more
Excellent products, fast delivery and awesome customer service. Special thanks to Sophie how helped me with a great attitude and professionalism.
Company replied
An item I purchased arrived damaged. Macey was very helpful on the chat function and resolved the problem quickly.
Company replied
Spoke on live chat with Lauren ... cleared up the confusion over delivery dates almost immediately very fast response
Company replied
Agent Lauren from service support help me and leave the good impression about whole site support .Thank u ,Lauren
Company replied
Very good color of NARS cosmetics with almost half price in Australia！And very fast & free shipping！I love it！
I chatted with a technical support employee Macey. My question was resolved very quickly and efficiently.
Company replied
I live in Australia. Order was dispatched quickly. Price fabulous. Everything marvellous. Highly recommended!
Macey was very helpful and gave me the info I needed before I purchase from yourselves. Thank you
Company replied
Very good service. We received the good on time in Melbourne Australia. Many thanks. M Tran
Company replied
Verified
Great price, well packed and quick delivery
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 0161 813 1480
- www.hqhair.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Excellent customer service.
The body wash I ordered was delivered and had leaked but HQHair provided excellent customer service and resolved the issue very quickly by providing a partial refund.
I will be buying from them again in the future.
October 11, 2025
Reply from Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sue
Verified
Great customer service and very quick…
Great customer service and very quick at processing orders.
October 4, 2025
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Kayleigh
Verified
Reply from Hqhair
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this product, I have now contacted through your account to assist with this issue.
Please log into your account to view this message.
Thanks,
Sam
Verified
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Verified
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Verified
Hydration face cream bottle half empty
OK so first of all the primer is amazing . As Is the hydration cream. However the bottle size is ridiculously small for the price I paid .. secondly the hydration cream wasn't even half full . So for an order that cost me over £50 I'm not at all happy. *update* as a good will gesture the company has refunded me my money for the half empty bottle . I'm happy about this ..I didn't ask for it and wasn't expecting it either. But still am still thankful for the speedy response and good will gesture
May 2, 2025
Reply from Hqhair
Hello
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order.
I have sent you a message to your online account with a further update on this.
Regards,
Jane
Verified
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Tried to place an order like I’ve done…
Tried to place an order like I’ve done before but wasn’t able,because site kept saying United Kingdom and wouldn’t let me put my Ireland address ,just got a reply from Hq hair saying they don’t ship to Ireland,that’s news to me,because I only ordered something a few weeks ago,this company didn’t even have the decency to inform there customers in Ireland they no longer ship here
April 10, 2025
Unprompted review
Reply from Hqhair
Hi Lisa,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Joe
Verified
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
The team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
Very happy with service.Product was easy to buy & arrived very…
Product was easy to buy & arrived very swiftly.
March 31, 2025
Reply from Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Verified
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Verified
Great company
I love Hqhair. It’s so easy to find what you want on their site and ordering is simple and extremely quick. Best of all they keep you fully updated about your order and delivery. I ordered my goods on Sunday and they were delivered on Tuesday, absolutely outstanding. Well done to the team at Hqhair.
March 11, 2025
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Verified
Misleading ad
Item received was different to photo. I required the product pictured on ad with verse on outside of bottle as it was first a Birthday gift. Instead I have been sent body lotion in different bottle. Also this is firming body lotion which is not what I orded. It will be returned. I would not recommend ordering from this company.
March 5, 2025
Reply from Hqhair
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Verified
Very good..
February 27, 2025
Reply from Hqhair
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Verified
Reply from Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Verified
Reassuring.
Knowing that I can get a product I have found that works for me is reassuring. Your pricing is attractive and delivery is always prompt.
February 12, 2025
Reply from Hqhair
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Verified
Reply from Hqhair
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Verified
Fantastic quality hair products
Fantastic quality hair products , brilliant prices , speedy delivery and well packaged. Highly recommend
February 7, 2025
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Still awaiting my order
Still awaiting my order - cannot get hold of anyone - email not replied to; even the talk to a virtual assistant does not work - starting to believe this must all be a scam
February 3, 2025
Unprompted review
Reply from Hqhair
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Verified
First time using this company
First time using this company, honestly can’t fault the service,and price of my products. Saved money and my goods were delivered on time .Thankyou 😁
January 22, 2025
Reply from Hqhair
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
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