Hi-Fi Klubben Sverige logo
Visit website

Hi-Fi Klubben Sverige Reviews 4,610

•
TrustScore 4.5 out of 5

4.4

Hi-fi shop
Write a reviewVisit website
Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's knowledgeable and helpful staff, who are well-versed in the products they offer. Consumers appreciate the high quality of the audio equipment available, noting that it represents true value for money. People are also pleased with the ordering process, finding it smooth and without issues. Consumers highlight the prompt delivery service and the excellent communication throughout the process. The products often exceed expectations, enhancing sound quality and overall listening experience. The business is highly recommended for its wide selection, competitive prices, and the opportunity to test equipment before purchasing.

Based on these reviews

Rated 4 out of 5 stars
Verified

Hi-Fi Klubben had the headphones I wanted at a good price and I was dealt with by a nice guy who knew what he was talking about. The only thing that would have been better was if they could have match... See more

Rated 5 out of 5 stars
Verified

Great knowledgeable personnel, good prices, and the chance to try equipment at home. Hifi equipment is one of the last things that I definitely like auditioning and buying in a physical store. Hifik... See more

Rated 5 out of 5 stars
Verified

Needed a pair of small Hi Fi speakers for my kitchen .These Cervin vega caught my eye , After a very quick delivery from Hi Fi klubben i have paired the together with my Denon hifi system also boug... See more

Rated 5 out of 5 stars
Verified

True value for Money., CA Minx Xi plus DALI Z1. Solid, Crisp, clear sound... Not added SUBwoofer still., perhaps my next addition later. Features in CA Minx Xi simply rocks., I have connecte... See more

Rated 5 out of 5 stars
Verified

Hi, I ordered a pre-amplifier for my old record player and am happy that I now can play my old vinyl records again. The ordering procedure through internet was good, the explanation of the articl... See more

Rated 5 out of 5 stars
Verified

Great experience. From the ordering process, the payment, right to the delivery. Some other retailers requested Swedish credit card, not this one. Even got a free EUR pallet to burn in a fireplace or... See more

Rated 5 out of 5 stars
Verified

I was looking for white cables to replace the black ones that came with the home cinema system that I bought. Result not only do I have white cables but much better sound quality. Result!

Rated 5 out of 5 stars

This HIFI store is very recommendable. They have good prices and they send out Your order very quick. There are hifi for any taste and any purse and I will surely be back!

Rated 5 out of 5 stars
Verified

Great communication, great product, and right now I'm listening to one of my favourite records with absolutely great sound. That's what it's all about after all.

Rated 5 out of 5 stars
Verified

It is nice talking to and buying from people who actually know about the products :-) All products delivered on time as agreed and a thoroughly good service experience.

Rated 5 out of 5 stars
Verified

This was the last speaker I bought for my 5.1 HT system from B&W. Good process, never had any issue, technical or personal.

Rated 5 out of 5 stars
Verified

Excellent choice of quality audio equipments. Best place for top class products. Fast shipping. Great service overall.

Rated 5 out of 5 stars
Verified

I have always had great service from the staff, and always helpful and knowledgeable about the products and options.

Rated 5 out of 5 stars
Verified

Bästa pris på nätet (just da), snab leverans - allt man kan önske i en nätbutik.

Rated 5 out of 5 stars
Verified

I am happy with the equipment I ordered. Delivery by PostNord was fast and convenient.

We perform checks on reviews

Company details

  1. Hi-fi shop
  2. Home Audio Store
  3. TV store

Written by the company

Hos Hi-Fi Klubben handlar allting om ljud och bild – inte kylskåp, tvättmaskiner och stavmixrar. Hos oss får du musik- och filmupplevelser för varendaste krona.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 6% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot
Advertisement
Advertisement
Rated 1 out of 5 stars

They have sent the package to wrong name

They have sent the package to wring name. I have no way of collecting it. The package was supposed to home delivered, but it has been sent to a pick up point in Malmo. I dont have a car or anything to transport it. How am I supposed to get a 24kg package from malmo to Lund in train?

June 20, 2022
Unprompted review
Hi-Fi Klubben Sverige logo

Reply from Hi-Fi Klubben Sverige

Unfortunately, the C/O address has been entered as the main address and the package have ended up with the wrong name on it. This has resulted in you being unable to collect your parcel.
We apologize for this and will find a solution. I can see that you are in contact with our customer and we will resend the package to you. I will make sure to give some feedback regarding this case to our transport team, this is indeed a very frustrating error.
You will soon have your product.

Best
Jonathan
HiFi Klubben SE

Advertisement
Rated 1 out of 5 stars

What has happened to Hi-Fi Klubben?

Since I was a teen I have had a thing for hi-fi klubben. I bought my first amp at hi-fi klubben and when I turned 40 years I bought for nearly 100.000 kr. of items at Hi-Fi klubben including a B&W subwoofer PV1. Now 10 years later pv1 is not working anymore why I went down to hi-fi klubben in Malmö so they can fix it. According to the support that I contacted 495 SEK will be the cost of diagnostic and then you pay for the fix. But in the shop they told me that regardless of what needs to be fixed it will always cost , minimum, 5000 sek+ for B&W products. So I said does this mean that even if a 0,25 sek resistor needs to be changed you will still charge me 5000 sek? The answer to this was yes and between the lines they indicated that , well they are the ones having access to B&W.
I love the products and I like the shop. But what I do not like is when you are abused as a customer. What happened to Hi-Fi klubben?
My plan is now to contact the Manager when he comes back from vacation.
What a disappointment!!!

August 11, 2021
Unprompted review
Hi-Fi Klubben Sverige logo

Reply from Hi-Fi Klubben Sverige

Hey Farzin! Sorry for a late reply to this.

First of all thanks for your praise of Hifiklubben, I can tell that you are a fan and we do really appreciate that.

So our standard routine when handling all services is to take the fee of 495 for the check up. After that you get information about the costs, if you accept the 495 is deducted from the total price.

However with this perticular product there is a special case.
B&W has informed us that for this subwoofer the charge for all repairs will be 5000 sek.
This is not something decided on or set by Hifiklubben but by B&W.

I do understand your frustration with this and that it is quite the shock to hear 5000 sek when you have been told it will be 495 sek for the check up.
I am sure the person you were talking to just thought that this product has the same procedure as the others. So the intention was not to misinform or get you into the store under false expectations.
I will make sure to inform everyone in the team so that everyone knows about this and so the information can be better in the future.

Best Wishes
Jonathan

Advertisement
Advertisement
Rated 2 out of 5 stars
Verified

Very disappointed by delivery of very…

Very disappointed by delivery of very big and very expensive TV just to the building entrance instead of an apartment. When i bought my previous TV in other company in Sweden it was real home delivery.

March 27, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look