In my last few visits I've had especially good services from friendly faces. I have observed that Sharon has always been helpful and joyful in her approach, she seems to have a big character which I a... See more
Company replied
Location
Switch locationUnit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB
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As my first time shopping in go outdoors, my experience was made delightful on a Monday morning by Phil, who showed no signs of the monday blues that many of us suffer from! Thank you pal, I'll be bac... See more
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Excellent service.Needed help with finding work footwear as having problems with my feet due to nature of my job.A male came to help his name was john.He was very helpful and knowable and professional... See more
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Simon was very knowledgeable about walking boots. He was both helpful and attentive without being pushy. We told him he'd provided excellent customer service.
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Company details
About GO Outdoors - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months and offers the following great benefits: 1. Our Famous Discount: Save at least 10% off the retail price of everything. 2. Price Guarantee: Show us a cheaper price on any product and we'll beat it by 10%. Find out more. 3. Exclusive Offers: Be the first to shop new product ranges and take advantage of exclusive offers, including early SALE previews.
- Price Guarantee
- We will beat the price of any like for like for product by a further 10%.
Contact info
Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, United Kingdom
- 01743 297040
4.8
Excellent
3K reviews
Replied to 89% of negative reviews
Typically replies within 24 hours
Invited
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
New boots
Phil, the member of staff who served me, was knowledgeable, helpful and cheerful when I came into the store looking for a new pair of walking boots
October 20, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Came to buy a pair of walking shoes
Came to buy a pair of walking shoes. Great choice and prices, but the best part of the experience was the way the staff looked after us. Special shout out to Elijah; great people skills. Well done. And yes, I came out with a new pair of shoes.
October 18, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Friendly till staff
Honor who was on the tills was very helpful. Set me up with a Go Outdoors card and I saved a lot of money on my coat. Nice to have friendly and helpful till staff.
October 19, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Holly was very helpful and enthusiastic…
Holly was very helpful and enthusiastic today helping me out selecting the correct gear for what I needed.
October 19, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Excellent service.Needed help with…
Excellent service.Needed help with finding work footwear as having problems with my feet due to nature of my job.A male came to help his name was john.He was very helpful and knowable and professional,many thanks.
October 10, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Super Simon
Simon was very knowledgeable about walking boots. He was both helpful and attentive without being pushy. We told him he'd provided excellent customer service.
October 16, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Invited
Knowledgeable and helpful staff
Visited the Shrewsbury store to buy new walking boots. The young man who assisted me was very knowledgeable and helpful resulting in the purchase of some boots.
October 15, 2025
Reply from GO Outdoors - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff
In my last few visits I've had especially good services from friendly faces. I have observed that Sharon has always been helpful and joyful in her approach, she seems to have a big character which I adore as it makes my day that little bit more lovely. So if you fancy not only getting outdoor equipment and clothing, you can depends on the smiles and warm service from staff members too. Hurrah!
October 15, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Knowledgable staff for specialist shoes
Bought some shoes and the team were helpful and quick to bring a variety of size and style options. Knowledgable and passionate about the outdoors.
October 13, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
As my first time shopping in go…
As my first time shopping in go outdoors, my experience was made delightful on a Monday morning by Phil, who showed no signs of the monday blues that many of us suffer from! Thank you pal, I'll be back again for sure
October 13, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Brilliant advice and service from Ewan
Brilliant advice and service from Ewan. Knowledgable and super helpful.
October 11, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Invited
Grumpy on holiday
chap on till was grumpy, threatened to put the advertised sales prices up if I didn't buy membership. and I left glad to get out of there. ... location not in your list of reviewables as far as I can tell.... just across the road from the Market Hall, but backing on to the Market Square
October 3, 2025
Reply from GO Outdoors - Shrewsbury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Simon was such a great help looking for…
Simon was such a great help looking for a fishing rod for my son as a birthday present, what a great asset to Go outdoors
October 7, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
i was buying shoes for myself for the…
i was buying shoes for myself for the first time and john stopped what he was doing and gave lots of good advice and helped me pick out good quality shoes with all the things i needed and was very helpful
October 7, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Invited
I find the staff excellent they are…
I find the staff excellent they are friendly they know what they are talking about there products, I will recommend them to my family &friends.
October 1, 2025
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Invited
Massive range of items
Massive range of items, competitive prices and friendly staff that leave you alone to browse in peace but are eager to assist when you ask for help 👍
September 29, 2025
Reply from GO Outdoors - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service regarding a outdoor grill
I was struggling to find what I was looking for and asked for help and a very helpful staff member named holly stopped what she was doing and came and helped me and also gave me advice on other options with the jetboils which I was curious about.
Excellent customers service and very happy to help.
September 28, 2025
Unprompted review
Reply from GO Outdoors - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Invited
My first experience in a store
My first experience in a store. Very impressed with the variety of stock and was a great selection.
The one sales assistant was trying to juggle a few enquiries so the service was a bit lacking with my query and left me hanging for a period until I approached them again. This did not detract from my overall experience and I will shop again
September 19, 2025
Reply from GO Outdoors - Shrewsbury
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
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