GO Outdoors - Canterbury Reviews 2,003

TrustScore 5 out of 5

4.8

Maynard Road, Wincheap, CT1 3RR Canterbury, GB


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Rated 5 out of 5 stars

Adam was extremely helpful showing me the drive away awnings, describing the pros and cons of each. Dannie at the till was exemplary in that it took a while to sort out discounts and finance. He was... See more

Company replied

Rated 5 out of 5 stars

I came in to the store to buy a shelter. Unfortunately, my 3 yo fell asleep right as we arrived, so I had to carry her, which would have made carrying the shelter impossible. However, two great associ... See more

Company replied

Rated 5 out of 5 stars

Wow we saved £775.02 on a tent. The quality, variety and availability of stock is fabulous which was a surprise being end of season. We didn’t expect to get anything and was browsing. We we... See more

Company replied

Rated 5 out of 5 stars

Dannie was most helpful , finding my card which wasn’t showing and thus helping me get my members discount . Also the unknown gentleman who helped me choose my goods . Nice to get good customer ser... See more

Company replied

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Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Canterbury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months and offers the following great benefits: 1. Our Famous Discount: Save at least 10% off the retail price of everything. 2. Price Guarantee: Show us a cheaper price on any product and we'll beat it by 10%. Find out more. 3. Exclusive Offers: Be the first to shop new product ranges and take advantage of exclusive offers, including early SALE previews.
Price Guarantee
We will beat the price of any like for like for product by a further 10%.

Contact info

  • Maynard Road, Wincheap, CT1 3RR, Canterbury, United Kingdom

  • 01227 936226

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Excellent experience in store

Excellent experience in store, Great customer service. Really good product selection also. Charlotte, Dannie & piers were really helpful.

September 28, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Great service

Great service, 👍 had everything we wanted at a great price.

October 17, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went to buy a jacket and Adam was very…

Went to buy a jacket and Adam was very helpful. He was very knowledgeable about the products and his service made it a very good experience!

October 14, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

When we arrived at the store we met …

When we arrived at the store we met dannie who was at the store tills we asked him for some help and advice on camping items we had found on line he was brilliant with the help and advice and found the best deal for us.

October 6, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Good choice of shoes

Staff brought out several shoesfor me to try & I bought a pair at a good price.
It was easy to find my way around the store.

October 9, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Adam and Dannie

Adam was extremely helpful showing me the drive away awnings, describing the pros and cons of each.
Dannie at the till was exemplary in that it took a while to sort out discounts and finance. He was very patient and helpful with a smile.

October 7, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dannie and his colleagues were very…

Dannie and his colleagues were very helpful in a problem with some shoes, processing an exchange very efficiently.
Great service, thank you

October 7, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Good prices helpful staff good quality…

Good prices helpful staff good quality that's all I need many thanks

October 4, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

It's a great store loads to choose from…

It's a great store loads to choose from and with brilliant prices and very helpful staff.

October 4, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Great shop.

Great shop.
I like Go Outdoors Canterbury, they have tons of stock and really helpful staff. Sure you can probably save a few quid online buts its really nice to actually see what you want to buy and try it on.

October 2, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to purchase an electric from go…

I went to purchase an electric from go outdoors in Canterbury Kentb and I was served by a gentleman called Jed. Extremely pleased with my purchase. Jed was very good very informative. Very helpful. Had a really good experience and would recommend anybody buying a bike from go outdoors

September 28, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great selection & good customer…

Great selection & good customer service. And you can take your dog in with you!
Eleonora was friendly on the till and a man with long hair helped me without me having to ask (sorry I don’t know your name) and the young fella on the shoe area was nice too

September 28, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dannie was most helpful

Dannie was most helpful , finding my card which wasn’t showing and thus helping me get my members discount .
Also the unknown gentleman who helped me choose my goods .
Nice to get good customer service.

September 24, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff member Dannie who…

Very helpful staff member Dannie who provided assistance and support to enable me to find all I was after in a timely manner. Thank you.

September 24, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Found everything we were looking for

Found everything we were looking for. And was helped quickly when I wasn't sure where something was. Staff were happy to help

September 19, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Costumer service was brilliant

The clothing was easy to find staff were very helpful. Our cashier Ferne was very lovely and polite and so is the man in shoe section he was very knowledgable about walking boots.

September 20, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I came in to the store to buy a shelter

I came in to the store to buy a shelter. Unfortunately, my 3 yo fell asleep right as we arrived, so I had to carry her, which would have made carrying the shelter impossible. However, two great associates came to the rescue. Charlotte on the tills, quickly called to Adam who met me at the shelters, answered all the questions, carried my selected shelter up to the tills, and then helped me get everything to the car. I don’t think o could have done it without them! Great customer care and support.

September 19, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
Invited

Nice store

Good choices and members deals very good

September 13, 2025
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly staff

September 13, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dannie was very polite and helpful.

I called and spoke to Dannie, about a leisure battery. He found the one we wanted, and put it by for us to collect the next day.

September 7, 2025
Unprompted review
GO Outdoors - Canterbury logo

Reply from GO Outdoors - Canterbury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

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