Until recently I’d have given 5 stars, member 8 years. Can not make a tee time for 2 months app or website. Tee time no longer available however in an hour the time is back available rinse and repeat.... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Trusted by over 3 million golfers, GolfNow is the best way to book amazing deals on tee times at 9000+ golf courses.
United States
Replied to 86% of negative reviews
Typically replies within 2 weeks
I rate this 1-star only because 0-star is not an available rating. A google search "after the fact" revealed this about Golf Now ... "Some users feel the booking process for "Hot Deals" is misleading, as the terms for refunds are not clearly communicated upfront." ... This was my experience. I had a medical emergency that prevented me from playing. Could NOT receive a refund even though I cancelled in time. Could only get a credit to my account. This is a bad policy and needs to be changed.
Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to realize my cancellation was done using "hot deal tee times", which is by their 'policy'. People (customers) make mistakes - that's why the 'customer care' departments exist. When I got a hold of an agent, it was like talking to a robot. Fast forward, she refused to cancel the transaction, but give me the amount in credit, that I need to use within the 6 months (I am in Canada and our season is basically over). I guess the agent did what she was trained to do, but the people who are managing this operation, people who are writing such policies need to hear customers frustrations and tweak the policies. I will do what I told the agent - once I am done using my credit, I am out of GolfNow.

Reply from GolfNow
I tried booking a reservation and it stated that it was not available so I booked another time and golf course and then noticed I was charged for both reservations! I eventually canceled but had to call your office to tell them I needed a refund in which I received a few days later, please fix your app so this doesn’t happen again!

Reply from GolfNow
Terrible Customer service. I accidentally booked a tee time twice ,as the website is very glitchy. I tried to get a refund and they would only give me credit back even though there website was fault. Do no use this scamming website.

Reply from GolfNow
Booked a tee-time at Silverado course in Scottsdale AZ on 10/14/25. Showed up to find that course was closed. Why didn't Golfnow do their due diligence to find out if course was open? Unacceptable. GolfNow should change their name to GolfNot.

Reply from GolfNow
I made a mistake while on the phone with a buddy booking. I booked the same day (Monday) rather than Wednesday as we planned. I realized my mistake right away and canceled the same day (Monday) and booked Wednesday. Golfnow wants to charge me for BOTH! I called to let them know immediately and they would only offer me a partial credit. I asked that they just charge me for Wednesday and they said that is not possible. Stay away from these fraudsters.

Reply from GolfNow
The rep did a great job changing my booking and she explained the credit procedures perfectly

Reply from GolfNow
booked a reservation. cancelled it online. course never got cancellation. Golf now just referred me back to the course (chat is AI , no phone to call).
DO NOT USE .....

Reply from GolfNow
Golfnow w/Golfpass+ makes booking tee times so easy. I've never had a problem and the Golfpass+ membership pays for itself. I recently tried a coupon experience but there was not any flexibility. I will stick with GolfNow.

Reply from GolfNow
Course expected me, announced when my group was to tee off

Reply from GolfNow
You had me go through all the details, then pay and then tell me time no longer available. Then (hopefully) wait for your refund. Unacceptable.

Reply from GolfNow
Worse experience I have ever had booking a golf tee time. Advertised one rate billed out as another. “Sorry we cannot correct your booking”

Reply from GolfNow
CROOKS! Sold me a non refundable “smokin hot deal” only to find the fees are cheaper at the course.

Reply from GolfNow
They ARE indeed SCUMBAGS. They STEAL MONEY FROM WORKING PEOPLE and In My Case VETERANS! STAY AWAY FROM THESE CROOKED BASTARDS!!!
"Hot Deals" are a trap. The special deals are non-refundable and can only be canceled in exchange for credit that must be used on future "Hot Deals." This is not clearly advertised and has led to many customer complaints.
Poor customer service. Users on platforms like Trustpilot, Reddit, and GolfWRX report extreme difficulty getting in contact with customer service. The service is often described as unresponsive or unhelpful when issues like weather cancellations arise.
Predatory cancellation policy. For a standard booking, if you need to cancel a tee time, you don't get a monetary refund; you receive GolfNow credit. This practice is frustrating for many users.

Reply from GolfNow
Golf Now is a terrible service which can easily be corrected if the creator of their website provided the proper web page tools to cancel a tee time within the allotted time allowed. And I hear from many golfers and workers at the courses that Golf Now makes it hard to cancel, and that only means they want to try to keep your money. Bad people.. Do Not Use.

Reply from GolfNow
Don’t even bother with this terrible website. Booked a tee time that I was charged for and eventually refunded. Tee time popped up as an online rate so I booked it. Random error message came up after I booked and paid for it, checked my card and was charged. Called the course and they didn’t have the reservation but the tee time was still open. Online rate was no longer available. Tried calling support and you just get a call center in India with whom the person literally hung up on me. Save yourself the headache.

Reply from GolfNow
I would give them zero stars if possible. They make it so difficult to actually use a gift card. I do not know why anyone would buy a gift card through them - it is a total waste of money.

Reply from GolfNow
By far the worst golf booking service I’ve ever used. Trying to cancel a tee time is a nightmare—impossible to reach any form of customer service. The complete lack of support makes this platform frustrating, unreliable, and absolutely not worth using.

Reply from GolfNow
Terrible platform. Refund policy is a trap. Book through the course and never book through this money grabbing company.

Reply from GolfNow
Went to select a Hot Deal that shows available. Upon submitting for it a pop up came on saying "not available" even though it hit my credit card. Charge eventually went away but the Hot Deal was not awarded to anyone. Appeared again for same date/time, tried again with same results. Reported issue to customer service and nothing done about it. This has happened multiple times recently.

Reply from GolfNow
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.