GolfNow Reviews 1,351

TrustScore 2.5 out of 5

2.4

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express dissatisfaction with several aspects of the service. Many consumers have had issues with refunds, noting that they often only receive account credit with restrictions, instead of a full refund. People also report problems with the booking process, highlighting difficulties in using gift cards and reward points. Furthermore, reviewers are frustrated with the cancellation policies, as they feel it is difficult to get their money back when they cancel a booking. Several consumers mention poor customer service experiences, citing unhelpful representatives and long response times. Some reviewers also point out discrepancies in pricing, where the prices on the platform are higher than booking directly with the golf course.

Based on these reviews

Rated 2 out of 5 stars

Until recently I’d have given 5 stars, member 8 years. Can not make a tee time for 2 months app or website. Tee time no longer available however in an hour the time is back available rinse and repeat.... See more

Company replied

Rated 2 out of 5 stars

It is a total waste of time trying to get any answers from "Customer Service". Their rewards and membership benefits are difficult enough to navigate, through all the hoops and conditions you need to... See more

Company replied

Rated 2 out of 5 stars

Terrible customer service and takes very long to receive an answer. Also they continue to advertise TaylorMade discounts for GolfPass users and they no longer provide them. Poor service.

Company replied

Rated 2 out of 5 stars

Booked tee time at Isla Navidad, prepaid with cc as no option for pay at course was available . Arrived at the course and was told that they will not accept prepaid authorisation as GolfNow owes them... See more

Rated 1 out of 5 stars

I rate this 1-star only because 0-star is not an available rating. A google search "after the fact" revealed this about Golf Now ... "Some users feel the booking process for "Hot Deals" is misleading... See more

Rated 1 out of 5 stars

Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to... See more

Company replied

Rated 3 out of 5 stars

I tried booking a reservation and it stated that it was not available so I booked another time and golf course and then noticed I was charged for both reservations! I eventually canceled but had to ca... See more

Company replied

Rated 1 out of 5 stars

Terrible Customer service. I accidentally booked a tee time twice ,as the website is very glitchy. I tried to get a refund and they would only give me credit back even though there website was fault.... See more

Company replied

Rated 1 out of 5 stars

Golf Now is a terrible service which can easily be corrected if the creator of their website provided the proper web page tools to cancel a tee time within the allotted time allowed. And I hear from... See more

Company replied

Rated 1 out of 5 stars

They ARE indeed SCUMBAGS. They STEAL MONEY FROM WORKING PEOPLE and In My Case VETERANS! STAY AWAY FROM THESE CROOKED BASTARDS!!! "Hot Deals" are a trap. The special deals are non-refundable and c... See more

Company replied

Rated 1 out of 5 stars

I made a mistake while on the phone with a buddy booking. I booked the same day (Monday) rather than Wednesday as we planned. I realized my mistake right away and canceled the same day (Monday) and... See more

Company replied

Rated 1 out of 5 stars

Went to select a Hot Deal that shows available. Upon submitting for it a pop up came on saying "not available" even though it hit my credit card. Charge eventually went away but the Hot Deal was not a... See more

Company replied

Rated 1 out of 5 stars

Poor refund policy. They will only offer you a credit for 6 months that can only be used on very limited supply “hot deals”. Customer service did not have any options to help. I will never use this c... See more

Company replied

Rated 1 out of 5 stars

Booked a tee-time at Silverado course in Scottsdale AZ on 10/14/25. Showed up to find that course was closed. Why didn't Golfnow do their due diligence to find out if course was open? Unacceptable. Go... See more

Company replied

Rated 1 out of 5 stars

I made a reservation on Golfnow. The course then told me that tee-time was unavailable and that there were no other times available that day. I requested a refund, but golfnow only allowed me to keep... See more

Company replied

Rated 1 out of 5 stars

Their site populated the incorrect date (Monday rather than Saturday, I changed it twice to the correct date and the system booked it incorrectly) while booking a tee time. I called about the error im... See more

Company replied

Rated 1 out of 5 stars

Don’t even bother with this terrible website. Booked a tee time that I was charged for and eventually refunded. Tee time popped up as an online rate so I booked it. Random error message came up after... See more

Company replied

Rated 1 out of 5 stars

The booking experience is horrible. Fees are outrageous. The worst part is their cancellation policy. You don't get refunds, only "account credit" and those expire in 6 months. These "credits" are... See more

Rated 1 out of 5 stars

Golf now en remplacement de my Green fee Où sont les prix attractifs de my Green fee ? Golf now est nul son application est pourrie alors qu’avant my Green fee fonctionnait parfaitement bien !!... See more

Company replied

Rated 1 out of 5 stars

I booked Regal Ridge for myself and my grandson, this is advertised as a 4star course, it’s not, this course should be classed as 1 star and that’s being generous, tee very poor,just dirt boxes, fair... See more

Company replied

Rated 1 out of 5 stars

Worse experience I have ever had booking a golf tee time. Advertised one rate billed out as another. “Sorry we cannot correct your booking”

Company replied

Rated 3 out of 5 stars

I’ve always liked GolfNow, but this time was frustrating as I wasn’t allowed to use my own gift card credits to pay for a tee time. I paid the amount + booking fees which were more than it would have... See more

Company replied

Rated 1 out of 5 stars

By far the worst golf booking service I’ve ever used. Trying to cancel a tee time is a nightmare—impossible to reach any form of customer service. The complete lack of support makes this platform frus... See more

Company replied

Rated 1 out of 5 stars

This company is absolute trash. You can usually get a cheaper rate by calling the course directly but additionally they have shady business practices in regards to cancellations, refunds etc. Learn... See more

Company replied

Rated 1 out of 5 stars

booked a reservation. cancelled it online. course never got cancellation. Golf now just referred me back to the course (chat is AI , no phone to call). DO NOT USE .....

Company replied

Rated 3 out of 5 stars

Decent amount of courses to pick from. But most times you're better off booking on the courses web site. I've noticed golfnow charges higher prices then the actual course. Which doesn't make sense, co... See more

Company replied

Rated 1 out of 5 stars

Tried to get Tee time at Preserve golf in Dunnellon Fl. All infor correct on Credit Card & corresponding Address. Couldn’t advance on my I phone 13. Dead in the water!! I’ve heard others having proble... See more

Company replied

Rated 1 out of 5 stars

I was in Florida and booked golf for my group of 6 friends. One of the tee times was a "Hot Deal" and i booked it with another tee time. When i cancelled (within a day) to my surprise i was not given... See more

Company replied

Rated 1 out of 5 stars

Dont use Golf Now. Tried to cancel reservation 6 days in advance and they would only credit account. I cancelled membership. I can get a better deal with directly going to golf courses buying packa... See more

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Rated 1 out of 5 stars

This company conned me into a tee time on Wednesday instead of Sunday. the original date I had set on they're website before it had me create an account to book the time. I didnt notice when I returne... See more

Company replied

Rated 1 out of 5 stars

BEWARE!! I am a member at my course and booked a tee time on the course website under my account and this resulted in a Golf now charging my visa. I attempted to get a refund and they would not refun... See more

Company replied

Rated 1 out of 5 stars

You're better off using Golfnow as a reference and booking through the actual golf course website or calling the pro shop. Several times Golfnow's website has been finnicky and I end up booking a tee... See more

Company replied

Rated 1 out of 5 stars

What a joke! Pay for "privilege" of booking tee times through them but with over 4900 points can't cancel tee times next Tuesday without refund. Has happened before and why I cancelled membership.... See more

Company replied

Rated 1 out of 5 stars

75% of the time a tee time and rate shows available but after booking it comes up with screen saying this tee time is not available. I can understand this happening every once in a while but this happ... See more

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Rated 1 out of 5 stars

What a scam- My kids purchased a $100 gift card as a gift, and GolfNow makes it very difficult (almost impossible) to use. GolfNow business model? - advertise “we sell gift cards for hot deals”... See more

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Rated 1 out of 5 stars

First of all your company changed a lot. By creating anti-customer service policies to benefit from any mistakes consumers makes or unequaled system over charge or double book. All your hidden fees... See more

Company replied

Rated 1 out of 5 stars

My Daughter bought me a $100 gift card at GolfNow for a Christmas gift in 2023. Unfortunately trying to use it in 2025 it will ONLY work for Hot Deal T-times which are late times. Of course this wasn'... See more

Company replied

Rated 1 out of 5 stars

This company is trash. Avoid at all costs. The companies response to my review is a canned response. They have not contacted me about the issue. I actually followed up with their customer service a... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE GolfNow - Their cancellation policy is awful - Especially when you prepay. Their business model is based on taking fees rather than providing a great experience for the golfer and the go... See more

Company replied

Rated 3 out of 5 stars

I have several rewards for the convenience fees (typically around $7.47). However, when booking online, I never know how to get credit for these rewards, and I never use them. How do you use this... See more

Company replied

Rated 1 out of 5 stars

Got lured into booking with Golf Now by the price of a tee time. BIG MISTAKE! We booked a few days ahead only to wake up to a torrential downpour. Golf Now would allow us to cancel the reservation... See more

Company replied

Rated 1 out of 5 stars

Not only did GolfNow charge me a $9 fee for booking a reservation, they also quoted me a price of $40 and when I got to the course, they said that was wrong and wouldn’t honor the discount. It ended... See more

Company replied

Rated 1 out of 5 stars

You had me go through all the details, then pay and then tell me time no longer available. Then (hopefully) wait for your refund. Unacceptable.

Company replied

Rated 1 out of 5 stars

I used golf now as a teen and nowbat 34 started golfing a lot again. 30-40 rounds a season. Booked a course by mistake and canceled right away. They refunded my money but only to golf now. Also foun... See more

Company replied

Rated 1 out of 5 stars

I went on the site to view on where to play a four ball. I'm astounded that prices are way above what they used to be. There used to be deals on Bathgate and Pumpherston Golf Course for circa £20, it... See more

Company replied

Rated 1 out of 5 stars

I would give them zero stars if possible. They make it so difficult to actually use a gift card. I do not know why anyone would buy a gift card through them - it is a total waste of money.

Company replied

Rated 1 out of 5 stars

Instead of contacting the golf course, Gunter's Landing, directly, I thought I would get a better rate through Golf Now as I have used them many times. So I only called Golf Now, made a tee time for t... See more

Company replied

Rated 4 out of 5 stars

The rep did a great job changing my booking and she explained the credit procedures perfectly

Company replied

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Company details

  1. Golf Club
  2. Sporting Goods Store

Written by the company

Trusted by over 3 million golfers, GolfNow is the best way to book amazing deals on tee times at 9000+ golf courses.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

0-star would be a better rating!

I rate this 1-star only because 0-star is not an available rating. A google search "after the fact" revealed this about Golf Now ... "Some users feel the booking process for "Hot Deals" is misleading, as the terms for refunds are not clearly communicated upfront." ... This was my experience. I had a medical emergency that prevented me from playing. Could NOT receive a refund even though I cancelled in time. Could only get a credit to my account. This is a bad policy and needs to be changed.

September 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not use Golfnow - non-refundable transactions?

Most things in life are good until something goes wrong. I made a mistake of booking a threesome on a wrong date, realize that and cancelled it and booked another threesome on a correct date. Only to realize my cancellation was done using "hot deal tee times", which is by their 'policy'. People (customers) make mistakes - that's why the 'customer care' departments exist. When I got a hold of an agent, it was like talking to a robot. Fast forward, she refused to cancel the transaction, but give me the amount in credit, that I need to use within the 6 months (I am in Canada and our season is basically over). I guess the agent did what she was trained to do, but the people who are managing this operation, people who are writing such policies need to hear customers frustrations and tweak the policies. I will do what I told the agent - once I am done using my credit, I am out of GolfNow.

October 22, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Kevin,
We’re really sorry to hear about your experience—that’s not the smooth, flexible booking process we want golfers to have. We understand mistakes happen, and we truly appreciate you sharing this feedback about our Hot Deal and credit policies.

Please visit golfnow.com/support and select “Chat” so our team can review your situation and see what options might be available. Your input helps us improve and make GolfNow more responsive to every golfer’s needs.

Kelsey

Rated 3 out of 5 stars

I tried booking a reservation and it…

I tried booking a reservation and it stated that it was not available so I booked another time and golf course and then noticed I was charged for both reservations! I eventually canceled but had to call your office to tell them I needed a refund in which I received a few days later, please fix your app so this doesn’t happen again!

October 13, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Craig,

Thanks for sharing your experience—we’re really sorry for the confusion with your booking. We’re glad to hear the refund was resolved, and we appreciate your patience while we work on improving the app to prevent this from happening again.

Kelsey

Rated 1 out of 5 stars

Terrible Customer service

Terrible Customer service. I accidentally booked a tee time twice ,as the website is very glitchy. I tried to get a refund and they would only give me credit back even though there website was fault. Do no use this scamming website.

October 17, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi there,

We're sorry to hear this. Please be on the lookout for a request for contact information. Our team would love to connect.

Kelsey

Rated 1 out of 5 stars

GolfNot

Booked a tee-time at Silverado course in Scottsdale AZ on 10/14/25. Showed up to find that course was closed. Why didn't Golfnow do their due diligence to find out if course was open? Unacceptable. GolfNow should change their name to GolfNot.

October 14, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi there,

We're sorry to hear this. Please reach out to our support team direct at golfnow.com/support and select the 'chat' feature. We'd love to connect and learn more about your experience.

Kelsey

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Rated 1 out of 5 stars

Fraudsters want to Keep Your Money

I made a mistake while on the phone with a buddy booking. I booked the same day (Monday) rather than Wednesday as we planned. I realized my mistake right away and canceled the same day (Monday) and booked Wednesday. Golfnow wants to charge me for BOTH! I called to let them know immediately and they would only offer me a partial credit. I asked that they just charge me for Wednesday and they said that is not possible. Stay away from these fraudsters.

October 13, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi there,

We're sorry to hear this. Please be on the lookout for a request for additional contact information. We'd love to learn more about your experience.

Kelsey

Rated 4 out of 5 stars

Happy customer

The rep did a great job changing my booking and she explained the credit procedures perfectly

October 3, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Thanks so much, Gary! We’re thrilled to hear our rep took great care of you and made the process smooth. We’ll be sure to pass along the kudos.

—Kelsey

Rated 1 out of 5 stars

GOLF NOW is a problem

booked a reservation. cancelled it online. course never got cancellation. Golf now just referred me back to the course (chat is AI , no phone to call).
DO NOT USE .....

October 8, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Mark,

We’re really sorry for the confusion—that’s not the experience we want for any golfer. Cancellations should always be seamless, and we’d like to take a closer look.

Please be on the lookout for a request for your contact information, I will escalate with our team.

—Kelsey

Rated 5 out of 5 stars

Golfnow w/Golfpass+ makes Sense

Golfnow w/Golfpass+ makes booking tee times so easy. I've never had a problem and the Golfpass+ membership pays for itself. I recently tried a coupon experience but there was not any flexibility. I will stick with GolfNow.

September 1, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi John,

Thanks so much for the kind words! We’re glad GolfPass+ is making it easier (and more rewarding) to book tee times. We hear you on the coupon experience—and we’re always working to improve.

Thanks for sticking with us, and we can’t wait to help you plan your next round.

—Kelsey

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Rated 4 out of 5 stars

Easy to book

Course expected me, announced when my group was to tee off

October 4, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Cheryl,

Thank you for sharing your experience! We're glad to hear everything was ready for your round and your group teed off right on schedule. That’s the kind of smooth experience we aim to deliver.

We appreciate you choosing GolfNow.

—Kelsey

Rated 1 out of 5 stars

You had me go through all the details

You had me go through all the details, then pay and then tell me time no longer available. Then (hopefully) wait for your refund. Unacceptable.

October 4, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Myles,

We’re really sorry for the frustration—that’s not the experience we want anyone to have. Tee time availability can change quickly, but you should never be charged for something you didn’t receive.

Please visit golfnow.com/support and select “Chat” so we can make this right and get your refund processed quickly.

—Kelsey

Rated 1 out of 5 stars

Worse experience I have ever had…

Worse experience I have ever had booking a golf tee time. Advertised one rate billed out as another. “Sorry we cannot correct your booking”

October 4, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Don,

We’re truly sorry to hear about your experience—that’s not how booking with GolfNow should feel. If there was a pricing issue, we want to take a closer look and do what we can to make it right.

Please reach out via “Chat” at golfnow.com/support so our team can assist you directly.

—Kelsey

Rated 1 out of 5 stars

CROOKS

CROOKS! Sold me a non refundable “smokin hot deal” only to find the fees are cheaper at the course.

October 4, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Tyler,

We’re sorry to hear this, and we understand how frustrating it can be to see different pricing at the course. Hot Deals are discounted tee times offered through our platform, but they are non-refundable as noted at checkout.

That said, we’d still like to look into this for you. Please reach out via “Chat” at golfnow.com/support so we can review the details together.

—Kelsey

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Rated 1 out of 5 stars

They ARE indeed SCUMBAGS

They ARE indeed SCUMBAGS. They STEAL MONEY FROM WORKING PEOPLE and In My Case VETERANS! STAY AWAY FROM THESE CROOKED BASTARDS!!!
"Hot Deals" are a trap. The special deals are non-refundable and can only be canceled in exchange for credit that must be used on future "Hot Deals." This is not clearly advertised and has led to many customer complaints.
Poor customer service. Users on platforms like Trustpilot, Reddit, and GolfWRX report extreme difficulty getting in contact with customer service. The service is often described as unresponsive or unhelpful when issues like weather cancellations arise.
Predatory cancellation policy. For a standard booking, if you need to cancel a tee time, you don't get a monetary refund; you receive GolfNow credit. This practice is frustrating for many users.

October 1, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Russell,

We’re truly sorry you feel this way. We understand how upsetting it is when expectations aren’t met—especially around pricing and refunds—and we appreciate you taking the time to share your experience.

Our goal is to make golf more accessible and enjoyable for everyone, including veterans, and we take concerns like this seriously. I've shared your notes regarding our refund policy back with our team.

Thank you again for your feedback—it helps us do better.

Kelsey

Rated 1 out of 5 stars

Terrible Golf Service, Disservice to golfers

Golf Now is a terrible service which can easily be corrected if the creator of their website provided the proper web page tools to cancel a tee time within the allotted time allowed. And I hear from many golfers and workers at the courses that Golf Now makes it hard to cancel, and that only means they want to try to keep your money. Bad people.. Do Not Use.

October 2, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi GB,

We’re sorry to hear this has been your experience. Canceling a tee time should be simple and straightforward—we never want you to feel like we’re making it more complicated than necessary.

Your feedback is essential, and we’re continuously working to improve both our website tools and the overall experience. If you're still in need of help, please visit golfnow.com/support and select “Chat” so we can assist directly.

Thanks for sharing your thoughts.

Kelsey

Rated 1 out of 5 stars

Don’t even bother with this terrible…

Don’t even bother with this terrible website. Booked a tee time that I was charged for and eventually refunded. Tee time popped up as an online rate so I booked it. Random error message came up after I booked and paid for it, checked my card and was charged. Called the course and they didn’t have the reservation but the tee time was still open. Online rate was no longer available. Tried calling support and you just get a call center in India with whom the person literally hung up on me. Save yourself the headache.

September 30, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Ryan,

We’re really sorry for the trouble you experienced—especially after being charged and not seeing your reservation come through. That’s absolutely not the seamless booking experience we aim to provide.

We want the opportunity to review your case and help make this right. Please be on the lookout for a request for contact information and I will get this escalated with our team.

Thank you for your feedback—it’s valuable and helps us improve.

Kelsey

Rated 1 out of 5 stars

Golf never

I would give them zero stars if possible. They make it so difficult to actually use a gift card. I do not know why anyone would buy a gift card through them - it is a total waste of money.

September 28, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hi Michael,

We’re really sorry to hear about the trouble using your gift card—that’s definitely not the experience we want you to have. It should be easy to use, and we’d like to help make it right.

Please visit golfnow.com/support and select “Chat” so we can assist you directly.

Thanks for sharing your feedback—it helps us improve.

Kelsey

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Rated 1 out of 5 stars

By far the worst golf booking service…

By far the worst golf booking service I’ve ever used. Trying to cancel a tee time is a nightmare—impossible to reach any form of customer service. The complete lack of support makes this platform frustrating, unreliable, and absolutely not worth using.

September 20, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hey Luis,

Sorry to hear this. Have you reached out through our chat service? golfnow.com/support? The team is happy to support. If you have I am happy to escalate further—sending you a request for additional information (contact info, etc). Please be on the lookout for this.

Thank you,

Kelsey

Rated 1 out of 5 stars

Terrible platform

Terrible platform. Refund policy is a trap. Book through the course and never book through this money grabbing company.

September 21, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hey Tanner,

We're sorry to hear this is your experience. Our team works tirelessly to try to make booking as easy as possible and save players money. We appreciate your note and have shared it back with our team. If you need any support, please reach out to us at golfnow.com/support and select the 'chat' feature.

Thanks again,

—Kelsey

Rated 1 out of 5 stars

Hot Deals not being awarded

Went to select a Hot Deal that shows available. Upon submitting for it a pop up came on saying "not available" even though it hit my credit card. Charge eventually went away but the Hot Deal was not awarded to anyone. Appeared again for same date/time, tried again with same results. Reported issue to customer service and nothing done about it. This has happened multiple times recently.

September 15, 2025
Unprompted review
GolfNow logo

Reply from GolfNow

Hey Troy!

Sorry to hear this! Would love to help you out—send our support team a note at golfnow.com/support and select chat. A rep will reach out. I've also requested your contact info — if you run into any issues, I can escalate for you.

Update: Your info has been received, and I have escalated for you.

Thank you,

Kelsey

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