giggster.com Reviews 54

Spammed my entire company with SPAM emails, and we've never engaged their services once. Real shame.

So helpful and responsive. Grateful for Giggster!

This company is great at getting back to you within a timely manner and the employees are super helpful!

Super great experience here. Anton reached out and helped me smoothly resolve my cancellation. Super quick, professional and friendly!

I rent my house often for events, productions, photoshoots etc.
Just be aware that if the guest leave at a time you are not present, Giggster will not protect you or back you up on the case they vandalize, or ruin your place, even if they stay over time, they will not do background check or get a deposit from the renters, unless you make them sign a walk though (that they can easily refuse) and the renters agree with the charges they will not pay you for colateral damages or overtime.
So basically I suggest you get an extra deposit from your renters if you don't want to get very disappointed when you get your property back after a faulty reservation.

We have used Giggster as our marketing partner for several years and have always had excellent service from them, communications are speedy and reliable. They are terrific!

Love Giggster and their great customer support staff! Very friendly.

Completely unreliable app. The actual event hire price is nothing like that quoted on the app. Very unclear terms.

Benny and company helped me with a peculiar situation involving a host essentially canceling on me last minute with refusal to take my calls or answer any texts.

And at first it was looking like I had lost the entirety of my deposit, due to the location agreements, and the 0% back if canceled within 48 hours of start date clause, which really played into this particular host' favor.

But after making my case, and providing evidence and screenshots, the Giggster team did their own individual evaluation of the situation, and found the host to indeed be at fault.

Which, in and of itself was awesome, because the blanket contract for locations would kind of ensure shady hosts can just pocket money from potential renters without letting them set foot on their land, but it's nice to know the company is professional enough to handle these kinds of cases individually and with a magnifying glass, to ensure the fairest possible outcome.

Benny and team went above and beyond with this one, so, thank you Giggster, we'll be continuing our bookings through you.

I’ve been a long-time host on Giggster and have had exceptional experiences with many members of their support team. Abby, Anie, Benny, Katrina, Polina, Tetiana, and others have always gone above and beyond to assist me with professionalism and care. I’ve hosted over 100 successful events and have proudly recommended Giggster to fellow hosts and even to CEOs at other platform as a model of host support done right.

Even Elena, the Head of Customer Success, has in the past provided excellent service on multiple occasions. However, this current situation has left a deeply disappointing and bitter taste. Despite clear video evidence and written documentation that proves I handled a situation calmly, professionally, and in accordance with my posted house rules, Elena chose to reverse a previously fair decision. Worse, she allowed a defamatory review to remain public - one that falsely claims I made a child cry - simply because the guest said so.

Even more concerning is her justification: "It was a kid’s birthday" - as if that somehow makes it acceptable for guests to violate house rules that are in place to protect property and guest safety. This position directly contradicts Giggster’s own Location Agreement, which states that renters are responsible for all their guests and must follow host rules.

Elena’s conclusion effectively penalized me for enforcing my own rules, while rewarding a guest who admitted to not communicating those rules to her attendees. That isn’t just unfair — it’s DANGEROUS PRECEDENT.

Hosts are now put in an impossible position: if we enforce the rules, we risk bad reviews and withheld payouts. If we don’t, our property gets damaged and our future guests suffer.

To make matters worse, I even escalated this to Giggster’s CEO via email, and to date, I have received no response.

Giggster is still a great platform with enormous potential, and I appreciate the fantastic support from many members of their team. But this experience with Elena and the silence from leadership have seriously shaken my trust in the platform’s ability to consistently apply its own policies and support its most loyal hosts.

It was easy to choose and book the space I wanted and when I had an issue with my promo code, their customer service was excellent. I will use them again.

Definitely the best platform out there in regards to booking professional sets, spaces, and areas of congregation for media production, music shows, board meetings, parties, etc.
The Giggster team is also quite professional, they select solid venues for booking, and are there to help with any questions.
I have been producing videos worldwide since 2007, and can vouch for Giggster as a reliable, credible, and straight-forward way to get your production done 👍

Every time I have a concern or question. The Team is very knowledge and helpful. Learning day by day and love it. Anton was amazing !

Giggster has been amazing since I signed up over a year ago. I have now been to more than 7 bookings and never had a problem. I appreciate how responsive Giggster has been. I always get help in a timely fashion. Just today, I needed assistance answering a renter's question, and within five minutes of e-mailing giggster help, I had an answer from Marj, who was wonderful and easy to work with. Thank you!

I have been so happy with my experience with Giggster. They are so efficient and professional and respond to my questions within minutes. They pay within a few days and the communication and follow up with me and clients is outstanding ! I would give them a 10 star rating !

Would give zero stars rented a location on Giggster then had contact with the host and then Giggster cancelled my booking for me needing to verify my payment method instructions where not clear very confusing. Was going to call them but they never answered didn’t get a refund either

Giggster connected us with a production company looking to film a couple social media commercials. The platform was fairly easy to navigate and the production went very smoothly. I was paid relatively quickly after hosting the production. Would use the platform again.

I reached out regarding a booking I made, and MiAnn was super friendly and helpful and was able to provide a resolution to my problem with ease! Really grateful for the experience and looking forward to using Giggster’s services again!

I've been a host on Giggster for four years, and I highly recommend the site to anyone interested in renting out their space for film shoots. Giggster makes the process seamless and secure. They have great customer service too--anytime I've had a question or concern, they respond right away.

As a studio owner, I've found Giggster to be an invaluable resource for securing consistent and high-quality bookings. The platform's design and functionality are exceptionally well-suited for both hosts and guests who prioritize professionalism and excellent service.

One of the standout features of Giggster is its emphasis on fostering a community of reliable hosts and respectful guests. This system truly rewards those who maintain high standards. If you're committed to providing a top-notch studio experience, Giggster effectively promotes your space and attracts the right clientele.

Beyond the user-friendly interface, Giggster's support team (especially Olga Larina) is truly exceptional. They are consistently responsive, attentive, and genuinely dedicated to resolving any issues that may arise. Whenever I've reached out for assistance, I've been met with prompt, courteous, and effective support.

Honestly, I couldn't be more pleased with the overall services provided by Giggster. It has streamlined our booking process and contributed significantly to the success of our studio. I highly recommend Giggster to any studio owner looking for a reliable and efficient platform.