Completely unreliable app
Completely unreliable app. The actual event hire price is nothing like that quoted on the app. Very unclear terms.
August 22, 2025
Unprompted review
MI
M Irving
United Kingdom
Reviews
Review of giggster.com
Review of Opodo
Opodo Prime Hotline is a hopeless scam.
I had a terrible time ringing (3 times in one hour) the supposed Opodo Prime VIP Hotline +44(0)2076602826 and +44(0)2076600460. Not one of the people answering the call could confirm that what the Opodo app stated (that I'd paid for checked in luggage) was correct, even though when I went through to BA to check in I noted that there was no allowance for check in luggage selected for our tickets. The Opodo operators then either cut my call off or then put me into a queue that was endless (I gave up after waiting 25 mins). So I contacted BA who were marvellous and sorted it out, giving me the EMD numbers confirming that I had paid for baggage.
July 6, 2024
Unprompted review
Reply from Opodo
Hi Mark,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Payal
Customer Care Team
Review of ADT UK&I
Absolutely appalling service
Absolutely appalling service. Have been waiting 36 hrs for the engineer to turn up to undertake maintenance and repair. Have been told 4 times that the job will be done 'today' and engineer will call me when he's on his way. Then receive a text saying job will be done 'tomorrow' but no time offered. I've waited in all day. Impossible to get any clear answer from Customer Services or Emergency 24hr number as to when the engineer is turning up. Totally poor. Cancelling contract tomorrow and giving notice.
November 18, 2021
Unprompted review
Reply from ADT UK&I
Hello, we are sorry to hear this and we would like to assist. We have your details and one of the team will be in contact to assist.
Kind regards Bella
Review of MattressOnline.co.uk
