Furniture Village - RFC Newark Reviews 2,244

TrustScore 5 out of 5

4.9

Unit 11 St Modwen Park, Electric Avenue, LN6 9BJ Witham St Hughs, Newark, GB


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Rated 5 out of 5 stars

Matt and Terry arrived right on time, delivery and placement of sofa was quick and exact. Matt pointed out a defect which had occurred at some point prior to delivery (damage to box and scuff to rear... See more

Rated 5 out of 5 stars

Hercules and Kamiz were absolutely excellent Home Delivery Specialists! Warm and friendly from the get go, minimal stuff for us to move for them to get the boxes into our house, assembly was quick a... See more

Rated 5 out of 5 stars

My leather sofa was delivered securely packaged as per the previously advised time slot, It was quickly assembled and the electric recliner mechanisms on all 3 seats were tested. All packaging was t... See more

Rated 5 out of 5 stars

Purchased 2 leather settees. Was informed how long the order would take. Staff instore really helpful and professional. Was kept upto date with tracking. It took 2 weeks longer than first st... See more

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Company details

  1. Furniture Store

Contact info

  • Unit 11 St Modwen Park, Electric Avenue, LN6 9BJ, Witham St Hughs, Newark, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Leather sofa delivery

My leather sofa was delivered securely packaged as per the previously advised time slot, It was quickly assembled and the electric recliner mechanisms on all 3 seats were tested. All packaging was taken away by Matt and Joe.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication regarding delivery…

Great communication regarding delivery window and once Matt and Terry had introduced themselves they worked efficiently assembling our order.
They were polite and respectful and left us feeling very pleased that we had made a great choice in choosing Furniture Village for this major purchase.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Chairs and Stools

Our furniture was delivered by Paul and Thom they were polite friendly and assembled the furniture quickly and efficiently taking all the rubbish with them.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Hercules and Kamiz get top marks

Hercules and Kamiz were absolutely excellent Home Delivery Specialists! Warm and friendly from the get go, minimal stuff for us to move for them to get the boxes into our house, assembly was quick and efficient, they dressed it to make it presentable before showing us all the features, helped us move it into the perfect place, and left us with a care guide and Alan key for any loose legs in the future.

Couldn't have asked for better team members to deliver our sofa to us! 10/10.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Furniture Village Dinner Table

Although they turned up later than scheduled, they immediately apologised and set themselves to work on assembling the dinning table. Excellent and polite respecting the home by protecting all items.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Matt and Terry arrived right on time

Matt and Terry arrived right on time, delivery and placement of sofa was quick and exact. Matt pointed out a defect which had occurred at some point prior to delivery (damage to box and scuff to rear of corner segment), told us he would contact main office through app to inform them. Both delivery men were polite and efficient. Very pleased

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Drivers were excellent and great…

Drivers were excellent and great ambassadors for Furniture Village- very considerate of carpets and furniture assembled and all packaging removed.

Cannot fault them

Very happy customer

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great modular sofa

Great modular sofa delivered by James and Jason. They took great care in delivering to a first floor lounge. They treated my home with care and put together the sofa quickly and expertly. Great team. Thank you:)

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Missing leg on sofa

They delivered the furniture correctly. However the four seater sofa has a missing leg which they should have fitted and which we only just noticed. However are you going to correct this?

October 25, 2025
Unprompted review
Furniture Village - RFC Newark logo

Reply from Furniture Village - RFC Newark

Good Afternoon, We appreciate your feedback and apologise that the sofa is missing a leg. We'll investigate this issue to find a solution and ensure your satisfaction. To help us look into this further, please provide a copy of your review and send your order number, billing address and full name to myexperience@furniturevillage.co.uk and we will be in touch to discuss this further. Many thanks, Martin

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