Frazier's Wine Merchants Reviews 2,316

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

David Herring here.Should have been my billing address.My mistake. This idea of "tiny tipples"for Diana who knows her wines has been an outstanding success.Covers every present occasion and gives e... See more

Company replied

Rated 5 out of 5 stars

Ordered 6 bottles of Wolf Blass black label yesterday and they arrived less than 24hrs later. Fantastic service. Although I was concerned at first with their bank transfer policy rather than an o... See more

Rated 5 out of 5 stars
Verified

Never used Frazier’sWines before but found a red wine I’d tried and liked on their website at the best price and thought I’d give them a go. Also risked ordering a white from the same vineyard. Easy t... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered 3 dozen bottles of sparkling wine for an event and - unlike other sellers who had taken my order and failed to fulfil a week later -I was able to see the stock level online and feel confiden... See more

Company replied

We perform checks on reviews


Company details

  1. Wine Store

Information provided by various external sources

Fraziers Wine Merchants, an independent family Wine Merchant. Quality Wines. Great Service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

Great wine merchant

Ordered 6 bottles of Wolf Blass black label yesterday and they arrived less than 24hrs later.
Fantastic service.
Although I was concerned at first with their bank transfer policy rather than an on-line payment, but I was wrong.
Thank you very much for your prompt service.
Will give you a review on the wine in a few years time.

March 27, 2024
Unprompted review
Rated 5 out of 5 stars

Penfolds 389

Had purchased a mag of Penfolds 389 the delivery took 2 days amazing they posted it out that night I ordered .

July 6, 2023
Unprompted review
Rated 1 out of 5 stars

Read before ordering!!

Firstly they advertised and charged me for a bottle that they don't currently sell- explained this was an error on their website and the bottle was sold out.

Secondly they dispatched and posted a much cheaper bottle (£40 cheap), they should have cancelled my order, not sent me a significantly cheaper bottle.

Thirdly I offered them a way to make this right (i.e refund me the difference between the two bottles) but they decided against this.

I decided to retirn the bottle and they arranged a collection without checking if I would be home so I had to take a day off work to be st home

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fraziers Wine Merchants

I bought haymans sloe gin as a gift for a friend she was extremely happy with the product Fraziers Wine Merchant made ordering this online easy i wasnt expecting such a speedy delivery but received the product within afew days I cannot say enough how happy with this company i am they have an extensive range of products to choose from and will definately order from them in future

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good! I chose 12 bottles of red wine for a Christmas present for my husband. He really appreciated that I had chosen what I thought he would like rather than the usual supermarket pricier & more hit & miss in terms of taste and quality. So nice to be able to select on basis of much more information on the wines than you might otherwise get. Delivered very well packaged so no danger of any damage. I would definitely use this wine merchants again, thank you.

December 27, 2021
Unprompted review
Rated 1 out of 5 stars

Sent half bottles...always stuff in the…

Sent half bottles...always stuff in the small print

November 18, 2021
Unprompted review
Frazier's Wine Merchants logo

Reply from Frazier's Wine Merchants

We have emailed the reviewer as below and are as yet to recieve a response.

Dear XXXX,

I refer to your review on Trustpilot yesterday. We are not in the business of tricking our customers or hiding anything ‘in the small print’. If you would like to return the wine to us, we will of course provide a full refund.

https://www.frazierswine.co.uk/muga-reserva-rioja-half-bottle-2017/


The page on our website for ‘Muga Reserva Rioja Half Bottle 2017’ clearly displays the description, the size is repeated in the first line of the fuller description, and in the additional info. The image on the page is of the half bottle. We fulfilled the order you placed in time, at the price with the product we offered.

We are a small family owned and run business that trades on our reputation, and I would ask that you may reconsider your review.

Yours sincerely

William Frazier

Rated 5 out of 5 stars
Verified

Excellent selection

Excellent selection, rapid delivery with secure quality packaging

November 2, 2021
Frazier's Wine Merchants logo

Reply from Frazier's Wine Merchants

Thank you for your review.

Rated 4 out of 5 stars
Verified

Overall happy with my very first…

Overall happy with my very first experience with Fraziers Wine Merchants.

Will not give them 5 starts purely because the package for one of the 6 bottles boxes being ripped apart, i.e. in a very poor condition. Still the 6 bottles inside were intact.

November 1, 2021
Frazier's Wine Merchants logo

Reply from Frazier's Wine Merchants

Thank you for your review.

Rated 5 out of 5 stars
Verified

Excellent.

Super efficient service as always.

October 19, 2021
Frazier's Wine Merchants logo

Reply from Frazier's Wine Merchants

Thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look