ESET Nederland Reviews 31,762

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Been using ESET for 10 years now. Great detection engine. Does exactly what you need it for. 10 years without having any issues with their software. Doesn't bother you with annoying popups. Ra... See more

Rated 2 out of 5 stars

Regularly wont work after upating macOS for a few months until they find it a good time to update. Endpoint security open a remote execution endpoint on all you systems that install it. You cannot... See more

Rated 5 out of 5 stars

Greetings from Egypt. I am telling my story honestly, there is no deception about it I have been using East for about 2 years It is excellent and easy to use. I advise everyone to buy it and... See more

Rated 5 out of 5 stars
Verified

Hi We chose your company because it has a great reputation and experience in the field of protection. I have no experience with this program, so I did not click on anything in it. The previous subsc... See more

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Company details

  1. Software Company

Written by the company

De beste IT-securityoplossingen voor persoonlijke en zakelijke apparaten. ESET biedt antivirus en internetbeveiliging voor Windows, Android en Mac.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Invited

I paid twice by accident

I paid twice by accident - nothing in your system prevented this!

September 24, 2025
ESET Nederland logo

Reply from ESET Nederland

Thank you for you message,

We're sorry to hear you've encountered this problem.
To investigate this, please contact our support department.
You can reach them by sending an email to support@eset.nl or call to 0184-647730.

We look forward to hearing from you.

Sincerely,
Robert Jan | ESET Nederland

Rated 2 out of 5 stars

Regularly wont work after upating macOS…

Regularly wont work after upating macOS for a few months until they find it a good time to update. Endpoint security open a remote execution endpoint on all you systems that install it. You cannot protect that function by setting 2fa or multiple users need to confirm such dangerous operations.
Support is either completely incompetent or has high incentive to play down the danger of their products and offers zero help unless a textsearch for button names can do the trick.

A quick GPT search gives you a nice overview of their f-ups. All in all you are probably more secure relying on macOS security rather than installing any ESET products.

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

Transfer license

I replaced my tablet, paid for a secondary license and now ESET is asking me to pay again before allowing me to download software.

June 15, 2025
Unprompted review
ESET Nederland logo

Reply from ESET Nederland

Hartelijk dank voor uw review,

Graag willen wij u verdere ondersteuning bieden bij het probleem waar u tegen aan loopt. Wij vragen u om ons een e-mail te sturen aan support@eset.nl.

Wij zullen uw bestelling(en) kunnen controleren waardoor wij dit voor u kunnen uitzoeken en mogelijk direct oplossen.

Graag vernemen wij van u om u verder van dienst te kunnen zijn.

Met vriendelijke groet,
Lotte | ESET Nederland

Rated 1 out of 5 stars
Verified

Can NOT log in to activate renewal of…

Fixed it, product activated

October 23, 2024
ESET Nederland logo

Reply from ESET Nederland

Thank you for your message.

We’re glad that activating the product was successful. If there’s anything else we can assist you with, please let us know!

Kind regards,

Robert Jan | ESET Nederland

Rated 5 out of 5 stars
Verified

Great program and customer service is more than excellent

Hi
We chose your company because it has a great reputation and experience in the field of protection. I have no experience with this program, so I did not click on anything in it. The previous subscription changed from premium to ultimate and caused a problem for us and we do not know the reason until now. But the customer service helped quickly and we thank them for that.. Best regards

October 22, 2024
Rated 5 out of 5 stars

Greetings from Egypt. I am telling my story honestly, there is no deception about it

Greetings from Egypt. I am telling my story honestly, there is no deception about it

I have been using East for about 2 years

It is excellent and easy to use. I advise everyone to buy it and it deserves 5 stars

It protects me from spyware, malware and more viruses, ransomware

I was hoping that you would add the feature of checking security vulnerabilities in the East Premium product. I very much hope for it in the security features.

July 14, 2023
Unprompted review
Rated 1 out of 5 stars

Eset Antivirus : A Frustrating Experience

I recently purchased Eset's Internet Security and Antivirus package, and I must say it has been an utterly disappointing and frustrating experience.

One of the major issues I encountered was the seemingly elusive nature of the antivirus itself. After downloading and installing it on my computer, every time I needed to access the antivirus, it inexplicably opened a new browser window. This made locating the actual antivirus program akin to searching for a needle in a haystack. I even went so far as to reinstall the software twice, hoping to resolve the issue, but to no avail. It's disconcerting that a basic function like finding the installed antivirus becomes a scavenger hunt.

To make matters worse, the absence of reliable customer support adds insult to injury. The help center is nothing short of a maze, directing users through a convoluted series of instructions that only serve to deepen the confusion. It seems as if there is a deliberate lack of human assistance, leaving users stranded in a sea of perplexity. A decent antivirus should not only protect your computer but also provide accessible and effective customer support – a criterion that Eset seems to have overlooked entirely.

Regrettably, my decision to purchase Eset's antivirus for a year has left me with a sense of deep regret. The frustration of dealing with the software's peculiar behavior and the lack of responsive customer support has overshadowed any potential benefits the antivirus may offer. If ease of use and reliable customer service are important to you, I would strongly advise against choosing Eset for your antivirus needs.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent antivirus

I am using ESET Smart Security Premium for a few days now, and I must say it is an excellent antivirus software. Unlike some 'popular' antivirus that I was using before, it did not make my computer slow. It scans every downloaded file from internet for potential threats and gives me an option to remove them or keep them, if it finds something wrong in that file. Overall, very good antivirus.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Installing the software problem

I had a problem installing the software. A remote appointment was scheduled by the support department and it was done perfectly.

March 28, 2023
Unprompted review
ESET Nederland logo

Reply from ESET Nederland

Thank you for your message, Sepideh!
We are glad to hear that you are satisfied with our service.

If you have any more questions, please contact us!

With kind regard,
Robert Jan | ESET Nederland

Rated 5 out of 5 stars

Simple installation with a reasonably…

Simple installation with a reasonably priced subscription

December 10, 2022
Unprompted review
ESET Nederland logo

Reply from ESET Nederland

Thank you for your message, Katie.
Good to hear that you are satisfied with our services and pricing!

If you got any questions, please contact us.


Kind regards,
Robert Jan | ESET Nederland

Rated 5 out of 5 stars

Yes.

As a web developer, I have been using ESET since 2012 and have consistently been impressed with its performance.

Its detection engine is highly effective at identifying and protecting against malware and other threats, and the sandbox feature helps prevent zero-day attacks. Additionally, the software does exactly what it is intended to do without causing any issues or disruptions.

It does not generate annoying pop-ups or produce false positives, and it does not use a lot of system resources or slow down my computer.

In contrast to other security software, ESET has not caused problems with my Windows system or caused any destruction. Furthermore, the software is well-configured by default, but users can also customize it to their specific needs.

Overall, I'd say I had a positive experience with ESET and highly recommend it for anyone looking for reliable protection for their computer or device.

Very huge pp.

December 31, 2021
Unprompted review
Rated 1 out of 5 stars

absolute worst reseller portal out…

absolute worst reseller portal out there. It does not do what it says it can, their support was never able to get my endpoints up update or remove the software. Then they suspended my access to the portal and kept on billing me, even though I could not remove or cancel licenses. They refused to support me until I paid for a product that I proved does not work. Stay away from them

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Been using ESET for 10 years now.

Been using ESET for 10 years now.
Great detection engine.
Does exactly what you need it for.
10 years without having any issues with their software.
Doesn't bother you with annoying popups.
Rarely gives a false positive.
Doesn't use much resources.
Doesn't slow down your system (looking at you Norton and McAfee)
Doesn't destroy Windows (Looking at you Norton, McAfee, AVG)

November 7, 2022
Unprompted review
Rated 1 out of 5 stars

bad payment gateway

i just purchased "ESET Smart
Security Premium" and they cut my money 62$ but they give me error massage, it's Friday i emailed them and there's no answer yet.. i don't have time to waste! i just wanna protect my device to start my online business, i'm not here to get scammed and waste time by your company

bad payment gateway
bad support (i play League of Legends and when i contact them they have super fast support "please learn from them!")
highly not recommended if you wanna start a business
always search for who have a better and fast support

August 5, 2022
Unprompted review
Rated 5 out of 5 stars
Verified

I hereby recommend the ESET products…

I hereby recommend the ESET products and support service to one and all.
My communicating in English was never an issue; and the help I received was timely, relevant and personal. As a non-professional 'older person' it was a real pleasure to have a business contact with ESET's representative Kai Zwetsloot.

June 13, 2022

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