Emsleys Estate Agents Reviews 68

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and knowledge. Consumers appreciate the team's dedication to explaining processes clearly and providing support throughout the buying or selling journey. People highlight the staff's proactive communication, keeping them informed with regular updates and feedback. Consumers also value the excellent service provided, noting smooth transactions and efficient handling of queries. Reviewers mention the team's ability to make the process less stressful, offering assistance and support whenever needed. Customers express their gratitude for the team's professionalism and warmth, with many recommending the company to others.

Based on these reviews

Rated 5 out of 5 stars
Verified

I had a great experience as there was always someone friendly,professional, but approachable that I could talk to. Always keeping me informed of what was happening. Arranged viewings whilst I was away... See more

Company replied

Rated 5 out of 5 stars

Dealt with the sherburn in elmet branch. Great team of people. Involved mostly with 'carol' who was an excellent communicater & at a difficult time told me not to despair and hold on. Eventual succes... See more

Company replied

Rated 5 out of 5 stars
Verified

The staff are very helpful knowledgeable and try to sort out any problems Hannah,Natalie and David are a credit to Emsley's trying to help with all the issues in our Sale and Purchase

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Rated 5 out of 5 stars
Verified

Emma came and gave me an appraisal on our home and advised us what to do, So the house is up for sale and we got our 1st viewer 2days later so very happy with the service can’t fault it.

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Rated 4 out of 5 stars
Verified

All the staff at the Crossgates Office were brilliant. When you are selling probably the largest investment of your life, you need a safe pair of hands dealing with the arrangements. Emsleys Estate Ag... See more

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Rated 5 out of 5 stars

Excellent service, initially I was thinking about letting the house but decided to sell so I had dealings with both sales and lettings departments. Very supportive staff who personally kept me well... See more

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Rated 5 out of 5 stars
Verified

Maria pulled out all the stops to get our purchase across the line after initial problems. She was professional but amiable every time we contacted her. They were able to accommodate us each time we... See more

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Rated 4 out of 5 stars
Verified

Always got back to us when we called. On occasions there was no one to answer the call eg if they were busy or minimum staff available. Really good at passing on information to & from our sellers and... See more

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Rated 5 out of 5 stars
Verified

The brilliant, and very friendly staff at the Crossgates branch, made our house sale and purchase much less stressful than we anticipated. They kept in touch throughout, and were very happy to offer... See more

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Rated 5 out of 5 stars
Verified

Since putting our trust in Emsleys to sell our property all the Cross Gates staff have been great. From Helen coming to our property giving us a price, taking the pictures & putting it up for sal... See more

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Rated 5 out of 5 stars
Verified

Great easy experience thanks to Natalie and Helen would highly recommend and will definitely be my go to estate agents in future.

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Rated 5 out of 5 stars

We would like to thank Maria Hayley Lynsey and Victoria for all the hard work they have done with selling our house and the purchase of our bungalow. Maria and Hayley kept us informed with all upda... See more

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Rated 5 out of 5 stars
Verified

All the staff at the Cross Gates branch were really friendly, helpful and understanding. We were kept up to date with progress and they would contact the buyer to chase up where necessary. After a p... See more

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Rated 5 out of 5 stars
Verified

Emsleys have been great throughout the purchasing process. Roy was an excellent "Deputy Dad" when it came to viewing the property and gave me the time to take everything in, whilst answering general q... See more

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Rated 5 out of 5 stars

Emsleys have dealt with the sale of our property recently. Hannah & Natalie (at Crossgates branch) have been amazing and so helpful, they've gone above & beyond. Thank you for making the stressful tim... See more

Company replied

Rated 5 out of 5 stars
Verified

Just wanted to say a huge thank you to Natalie, Hannah, Helen and David for their dedication in selling my home. They were always friendly, helpful and professional. Nothing was ever too much trouble... See more

Company replied

Rated 5 out of 5 stars
Verified

Making the choice to sell the house with Elmsleys it was a great experience from start to end. The valuation was spot on and managed to agree a sale in just 6 days being on the market. Victoria wh... See more

Company replied

Rated 5 out of 5 stars
Verified

Maria and Hayley at Emsleys Estate Agents, Rothwell, Leeds have been very professional when selling my late mum's property. They kept us up to date all the way through the sale of the property.

Company replied

Rated 5 out of 5 stars
Verified

The communication was excellent, any time we went into the office we were always greeted with a smile from Hannah. We were given the information we needed and required to the best of their ability. T... See more

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Rated 5 out of 5 stars
Verified

A friendly service very efficient during sale and conveyancing process. Can't fault any of the staff at Rothwell.

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Rated 5 out of 5 stars
Verified

I would like to thank Maria and all staff at Emsley's for all their support and advice during the sale our bungalow in Rothwell. They were professional and compassionate at all times. We would rec... See more

Company replied

Rated 4 out of 5 stars
Verified

Yes the meeting with Emma was very interesting she explained everything I needed to know and some i thought was very interesting she explained the process that they would do things we found her easy t... See more

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Rated 5 out of 5 stars
Verified

Emma was wonderful. Exlained everything throughly and in a way that was easy to understand. Great service for the house valuation.

Company replied

Rated 5 out of 5 stars
Verified

Really helpful throughout the the whole process from viewing the property until the handover of the keys.All went smoothly. It was a team effort on be-half of Emsleys .

Company replied

Rated 5 out of 5 stars
Verified

Hayley,Maria,Lynsey thank you so much for helping us to move to our dream house.Even when we had to go through so many bumps. GIRLS,you did such a fantastic job from start to finish we can't thank... See more

Rated 5 out of 5 stars
Verified

Emsleys Garforth were fantastic with my house purchase. I regret not going with them for the sale of my property. Staff were so attentive and friendly

Company replied

Rated 5 out of 5 stars
Verified

Very nice and friendly staff. They care and very punctual and responsive.

Company replied

Rated 5 out of 5 stars

From the start when Helen came to value the property all the way through to the sale and completion Natalie, David and Hannah have been Lovely and helpful, Would 100% recommend the Crossgates Team.... See more

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Rated 5 out of 5 stars
Verified

Staff are lovely. I felt they were really looking out of for me during what is a stressful time. Would definitely recommend.

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Rated 5 out of 5 stars
Verified

Great service, extremely knowledgeable and friendly staff who provided up to date feedback from start to finish.

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Rated 5 out of 5 stars
Verified

Everyone has been so helpful and made anything they possible could to assist me with the purchase of my first home. I could not recommend them enough. Thank you!!!

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Rated 5 out of 5 stars
Verified

Always happy to help , nothing was too much trouble, very friendly and made to whole process less stressful

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Rated 5 out of 5 stars
Verified

The house sale was always going to be difficult because the house was very individual. However , they were always positive. Communication was good in both the selling and buying

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Rated 5 out of 5 stars
Verified

From start to finish I found the team at Crossgates; approachable, knowledgeable and supportive. Strong communicators, professional but warm and open. They were recommended to me by my neighbour, an... See more

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Rated 5 out of 5 stars
Verified

Maria and the team were fantastic.We would definitely recommend Emsleys to anyone based on Maria's services alone 😁👍

Company replied

Rated 5 out of 5 stars
Verified

They kept me updated with all viewings and feedback and helped through the selling process at the end.

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Rated 5 out of 5 stars
Verified

Hannah,Natalie, David and Helen Were all happy to help and explain all the processes of selling a property.

Company replied

Rated 5 out of 5 stars
Verified

Helpful and friendly staff, kept me fully informed throughout first class service

Company replied

Rated 5 out of 5 stars

excellent help from the staff at emsleys when buying my house especially from Maria , helped me with e-mails etc and contacting the other solicitors when required , thankyou for making it as simple as... See more

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Rated 5 out of 5 stars
Verified

Great service! Wendy was fantastic, helpful and great to deal with. I can highly recommend.

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Rated 5 out of 5 stars
Verified

Expert advisors with local market knowledge. Professional service and excellent customer care. I would have no hesitation in using their services again

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Rated 5 out of 5 stars
Verified

Lisa was very helpful and responded to everything quickly.

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Rated 5 out of 5 stars
Verified

Very helpful so far with purchase of property from them

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Rated 5 out of 5 stars
Verified

Very friendly and helpful team very supportive throughout very smooth transaction

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Rated 5 out of 5 stars
Verified

Hannah & Natalie were both fantastic from start to completion. The sale was challenging at times due to the chain (nothing caused by Emsleys) and they were regularly chasing the chain for updates whil... See more

Company replied

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Company details

  1. #4 of 7 best companies in Real Estate Agency
  2. #1 of 2 best companies in Apartment Rental Agency
  3. #5 of 8 best companies in Real Estate Agents
  4. #1 of 2 best companies in Real Estate Appraiser

Written by the company

Emsleys Estate Agents - Winner of the 2021 & 2022 Guild of Property Professionals Gold Agent in Yorkshire and Humber. Serving the East Leeds areas - Garforth, Crossgates, Rothwell and Sherburn in Elmet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
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2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

How do you deal with a house Sale and Purchase. Go to one place Emsleys.

The whole process of Sale and Purchase was made so easy for us.

Having not moved house for over 20 years, the change of the process was made so easy by all of the team at Emsleys were there for us all the time and nothing was too much for them to take on the process.

We have always had the idea that as age gets older we will to later move to a Bungalow. Emsleys will be the people to help us with that.

September 10, 2025
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Rated 5 out of 5 stars
Verified

Great easy experience thanks to Natalie…

Great easy experience thanks to Natalie and Helen would highly recommend and will definitely be my go to estate agents in future.

October 3, 2025
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Reply from Emsleys Estate Agents

Hi Andrea,
Thank you for taking the time to leave your 5-star review for our Crossgates team!
We also appreciate your kind recommendation, and we look forward to being able to assist again in the future.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

The staff are very helpful…

The staff are very helpful knowledgeable and try to sort out any problems
Hannah,Natalie and David are a credit to Emsley's trying to help with all the issues in our Sale and Purchase

October 3, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Barry,
Thank you for taking the time to leave your review on Trustpilot.
I'm so pleased to hear how helpful Hannah, Natalie and David have been throughout your property transactions.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Very nice and friendly staff

Very nice and friendly staff. They care and very punctual and responsive.

October 3, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Zhaleh,
Thank you for your 5-star review for Emsleys Estate Agents.
I'm pleased to hear our team could assist whilst being punctual and responsive.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Great experience at Emsleys…

I had a great experience as there was always someone friendly,professional, but approachable that I could talk to. Always keeping me informed of what was happening. Arranged viewings whilst I was away and unable to attend. Giving me feedback promptly. From all the staff at the estate agents to the solicitor everyone was fantastic. Realistic and honest, I would thoroughly recommend Emsleys. I have used them before, and will again if I need. Always felt like they were on my side.

September 12, 2025
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Reply from Emsleys Estate Agents

Hi Lynn,
Thank you for your detailed 5-star review!
I'm pleased to hear you've been provided a fantastic service throughout.
We look forward to helping again in the future!
Many thanks,
James
Marketing Manager

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Rated 5 out of 5 stars

Sherburn sale

Dealt with the sherburn in elmet branch. Great team of people. Involved mostly with 'carol' who was an excellent communicater & at a difficult time told me not to despair and hold on. Eventual success: super
empathetic lady.

October 3, 2025
Unprompted review
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Reply from Emsleys Estate Agents

Hi Peter,
Thank you for taking the time to write your 5-star review for Emsleys and our Sherburn in Elmet team.
I'm pleased to hear you've received great communication and assistance throughout from Carol.
I hope we can help again in the future!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

A friendly service very efficient…

A friendly service very efficient during sale and conveyancing process. Can't fault any of the staff at Rothwell.

September 23, 2025
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Reply from Emsleys Estate Agents

Hi Steve,
Thank you for taking the time to write your 5-star review!
I'm pleased to hear the team have provided an excellent service throughout.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Very happy with the service can’t fault it .

Emma came and gave me an appraisal on our home and advised us what to do, So the house is up for sale and we got our 1st viewer 2days later so very happy with the service can’t fault it.

September 20, 2025
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Reply from Emsleys Estate Agents

Hi Diana,
Thank you for taking the time to leave your 5-star review for Emsleys Garforth.
I'm pleased to hear the team have been here to help from appraisal to viewings!
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Emma was wonderful

Emma was wonderful. Exlained everything throughly and in a way that was easy to understand. Great service for the house valuation.

August 12, 2025
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Reply from Emsleys Estate Agents

Hi Lyn,
Thank you for taking the time to leave your 5-star review for Emma at our Garforth branch.
I'm pleased to hear you've been provided with a great service throughout.
Many thanks,
James
Marketing Manager

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Rated 4 out of 5 stars
Verified

Consistent Business and Friendly Service

All the staff at the Crossgates Office were brilliant. When you are selling probably the largest investment of your life, you need a safe pair of hands dealing with the arrangements. Emsleys Estate Agents deliver a consistent business and friendly service which worked well for us as a family.

September 10, 2025
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Reply from Emsleys Estate Agents

Hi Martin,
It is great to hear how helpful the team at the Crossgates branch have been throughout your property transaction.
I'm pleased to hear you have been provided with a friendly touch throughout.
Thank you again and all the best,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Good and really helpful through the…

Good and really helpful through the entire process

August 8, 2025
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Reply from Emsleys Estate Agents

Hi Darsana,
Thank you for taking the time to leave your 5-star review!
I'm pleased to hear our team were on hand throughout.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Professional but amiable.

Maria pulled out all the stops to get our purchase across the line after initial problems. She was professional but amiable every time we contacted her.
They were able to accommodate us each time we wanted to view the property.

July 24, 2025
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Reply from Emsleys Estate Agents

Hi Diane and Phil,
Thank you so much for taking the time to leave your 5-star review for Maria at our Rothwell branch!
I'm so glad to hear we've been able to help throughout a tricky transactions.
Thank you again,
James
Marketing Manageer

Rated 5 out of 5 stars
Verified

Expert advisors with local market…

Expert advisors with local market knowledge.
Professional service and excellent customer care.
I would have no hesitation in using their services again

July 24, 2025
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Reply from Emsleys Estate Agents

Hi Vicky,
Thank you for your great review! I'm pleased to hear you've received a fantastic service from start to finish.
Thanks, and we hope to be able to help again down the line!
Many thanks,
James
Marketing Manager

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Rated 4 out of 5 stars
Verified

Novice downsizers

Always got back to us when we called. On occasions there was no one to answer the call eg if they were busy or minimum staff available. Really good at passing on information to & from our sellers and coming up with support & suggestions when we needed them. A great company to work & communicate with

July 22, 2025
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Reply from Emsleys Estate Agents

Hi John,
Thank you for your great review of our team. I'm glad to hear you were kept informed throughout your transaction.
Enjoy your new home and I hope we can help again in the future,
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Excellent Service

Maria and Hayley at Emsleys Estate Agents, Rothwell, Leeds have been very professional when selling my late mum's property. They kept us up to date all the way through the sale of the property.

July 21, 2025
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Reply from Emsleys Estate Agents

Hi Andrea,
Thank you for your 5-star review!
I'm so pleased to hear how helpful Maria and Hayley were throughout the sale of your late mother's property. I'm glad you were kept up to date throughout.
Thank you again and all the best,
James
Marketing Manager

Rated 1 out of 5 stars

Emsleys Crossgates - Misleading Sales Tactics and Pressure to Overbid — Avoid

I viewed a property marketed by Emsleys Estate Agents, Crossgates (Leeds). At the viewing, the vendor herself claimed she had five more viewings lined up — despite the property being overpriced and on the market for months without movement.

After offering £300,000 (a fair price), I was contacted by Hannah at Emsleys, who informed me that someone was booked in for a second viewing — clearly being used to pressure me into raising my offer. I reluctantly increased to £307,500.

Soon after, I was told the vendor had “received a much higher offer” — but I was invited to raise mine again. I declined, sensing this was a manipulative ploy.

All of this is recorded in voicemails and automatically transcribed by my iPhone — including Hannah and Natalie using pressure tactics to extract more money.

Predictably, a few days later, they came back chasing my original offer. That told me everything I needed to know about the integrity of the process — and the people involved.

I chose to walk away, and I’m glad I did. I found a much better property through an honest, transparent agent.

Buyers, be extremely cautious dealing with this branch. Ask tough questions and trust your instincts.

July 3, 2025
Unprompted review
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Reply from Emsleys Estate Agents

Hi Barbara,

Emsleys take these allegations very seriously and does firmly dispute your version of events.

Having investigated the history of the property on our system, I can confirm you were unfortunately outbid by another applicant. We give every buyer the opportunity to increase their offer with no pressure tactics used and on this occasion you were not successful based on this fact.

The successful applicant did then subsequently withdraw their offer only a matter of days later. This is frustrating to ourselves and the seller, but unfortunately is something we have to deal with in the housing market.

Our Crossgates team then, as good agents should, approached parties who had made previous offers to see if they would still be interested in the property, especially with it being such a short while ago. However many clients don’t like being in a situation where a ‘bidding war’ may occur so remove themselves from the process, which is understandable.

I can also see from our system that several viewings were booked on the property as our client stated to you. The property was first published on the market on the 14th of April with a number of viewings up to the 5th of June.

Our Sales Director, Jared, will be in touch with you to discuss this further. We do appreciate how this experience may align with how less-honest agents may operate. However, I can assure you that Emsleys follows the Estate Agents Code of Practice to the letter and operates with trust and integrity.

If you would like to discuss anything further with myself, please contact me with the details below. I hope we can work towards removing this inaccurate review.

Many thanks,
James
Marketing Manager
james.hudson@emsleys.co.uk
0113 264 4414

Rated 5 out of 5 stars

Excellent service

Excellent service, initially I was thinking about letting the house but decided to sell so I had dealings with both sales and lettings departments. Very supportive staff who personally kept me well informed at every stage, plus an easy to use online portal.
Special thanks to Helen (Lettings) and Carol (Sales).
Emsleys in Sherburn in Elmet are a first class agency.

June 10, 2025
Unprompted review
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Reply from Emsleys Estate Agents

Hi Sylvia,
Thank you for taking the time to leave your 5-star review. I'm so pleased to hear all our departments have been able to help you throughout your property sale.
I hope we can help again in the future,
Many thanks,
James
Marketing Manager

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Rated 5 out of 5 stars
Verified

Great service

Lisa was very helpful and responded to everything quickly.

June 11, 2025
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Reply from Emsleys Estate Agents

Hi,
Thank you for taking the time to leave your review for Lisa at our Garforth branch.
Here at Emsleys we are pleased to hear how quickly Lisa helped with any enquiries throughout your transaction.
Thank you again,
James
Marketing Manager

Rated 5 out of 5 stars
Verified

Great experience throughout the process

Making the choice to sell the house with Elmsleys it was a great experience from start to end. The valuation was spot on and managed to agree a sale in just 6 days being on the market.
Victoria who did the valuation and initiated the sale was great and very professional. but the ladies who handled the case in the Rothwell office were amazing! Maria Hamill was friendly, understanding and extremely helpful dealing with our queries while the case was with the solicitors. Her contact was fantastic making sure that all the queries were answered and we understand the process.
I would highly recommend Emsleys and especially the Rothwell office.
Thank you for your help

May 30, 2025
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Georgios,
Thank you for taking the time to write your 5-star review for Emsleys Estate Agents.
We are pleased to hear of your successful property sale and it is fantastic to hear how helpful Maria and Victoria were throughout your transaction.
Thank you for your great recommendation.
Many thanks,
James
Marketing Manager

Rated 5 out of 5 stars

5 🌟 service

Emsleys have dealt with the sale of our property recently. Hannah & Natalie (at Crossgates branch) have been amazing and so helpful, they've gone above & beyond. Thank you for making the stressful times a little easier. Fran & Mark (Skelton Road)

May 28, 2025
Unprompted review
Emsleys Estate Agents logo

Reply from Emsleys Estate Agents

Hi Fran and Mark,
Thank you so much for leaving your 5-star review!
I'm so pleased to hear how helpful Hannah and Natalie at our Crossgates branch have been throughout your property sale.
Thank you again and wishing you all the best,
Many thanks,
James
Marketing Manager

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