I paid for a full year to list my home for rent and did not receive a single rental inquiry or booking during that entire time. Despite the complete lack of activity on my account, I was recently charged for an automatic renewal — without any warning or notification.

What’s even more frustrating is that I hadn’t used the service at all throughout the year, which is clearly visible on my account history. When I reached out to request a refund, I was told it wasn’t possible — even though it’s obvious that the service provided me with no value whatsoever.

This experience has been incredibly disappointing. I feel taken advantage of, and it’s upsetting to see such a lack of accountability from a company I trusted. I hope you reconsider how you treat customers in similar situations moving forward.

Goodness me where to start.I rented an apartment in Salford quays I had to pay £6600 rent up front.which the actual owner knew nothing about.He was shocked when I informed him I had no choice but to pay it.They informed me every year that the rent was going up.Again without the knowledge of the actual owner.Who never put my rent up in the 5 years I lived there.They emailed to say they were coming for a property inspection I asked to change the date as my 16 year old daughter would of been in on her own.They turned up when I was at work.The agent said to my daughter this apartment had a nice vibe but I'm not sure if it's the apartment or you 🤬🤬🤬🤬🤬.So I informed the landlord who was appalled he stopped LC agents doing inspections.When my tenancy was up I had no handover I never heard from LC.37 days after moving out i received an email demanding £2000 pounds for costs.The owner of the property gave me permission to decorate LC said it was unorthorised when I had the owners permission.They have tried to charge me for mould in the property when the owner was fully aware and sent me a dehumidifier.£900 for an oak floor that had a water stain from the dehumidifier.Absolute disgusting agency please avoid at all costs  

É um absurdo o que está a acontecer. Deixei o quarto como acordado no dia 31/08/2025, nas mesmas condições que encontrei quando entrei, em Abril deste ano.
Uma funcionária inclusive atestou que estava tudo em order com o quarto, me disse pessoalmente que estava tudo OK, quando realizou uma inspeção poucos dias antes de minha saída. Ela inclusive me deu um formulário assinado, que ainda tenho comigo, atestando que não houve nenhum dano ao quarto.
A empresa disse que ia proceder com a devolução do caução em no máximo 20 dias, mas cá estamos um mês e meio após minha saída e nada de devolverem.
E o pior, nem respondem os sucessivos emails que enviei. Não devolveram o dinheiro e nem ao menos explicaram a razão.
Vou entrar com uma ação contra esta empresa, se alguém também se interessar ou tiver informações relevantes, por favor, me comunique para eu passar para o meu advogado.

What's happening is absurd. I left the room as agreed on August 31, 2025, in the same condition I found when I checked in in April of this year.
A staff member even attested that everything was in order with the room. She personally told me that everything was fine when she inspected it a few days before my departure. She even gave me a signed form, which I still have, attesting that there was no damage to the room.
The company said they would refund the deposit within 20 days, but here we are, a month and a half after my departure, and they haven't returned it.
And worst of all, they haven't even responded to the successive emails I sent. They haven't refunded the money and haven't even explained why.
I'm going to file a lawsuit against this company. If anyone else is interested or has relevant information, please let me know so I can pass it on to my lawyer.




This company is absolutely atrocious!!!!!!

They never respond to messages even if the problems are very serious. For example, it's been a month since I moved in and I've never been able to use my shower. This has incurred several expensive costs which I shouldn't be paying as the problem wasn't my fault. And now the showers of my flatmates don't work either!!! They haven't been helpful in the slightest. The customer service (what little there has been) has been extremely unhelpful, impolite and slow. This problem is clearly very dire as it's a question of basic human hygiene and not providing an acceptable solution is truly horrific. AVOID THIS COMPANY AT ALL COSTS

Really happy with Outpost! Great products, fast shipping, and excellent customer service

The whole process of Sale and Purchase was made so easy for us.

Having not moved house for over 20 years, the change of the process was made so easy  by all of the team at Emsleys were there for us all the time and nothing was too much for them to take on the process.

We have always had the idea that as age gets older we will to later move to a Bungalow.   Emsleys will be the people to help us with that.

Paying rent online is a huge improvement compared to sending checks. I'd just like to see more listings outside of major cities.

Coercion as I define it is: force, intimidation, violation, threat, dominance, and or violence over and or against an entity that moves that entity into doing something against that entity’s will and or best interest as defined by the entity, not by the coercer.  In concise vernacular—forced compliance.  

Recently I received a suspicious email from an unknown user and domain, informing me of some information regarding my Tenant balance. 

There was (more suspicious fine print) that read:
“…Greystar has shared your name and contact information with EliseAI. For more information regarding how EliseAI and Greystar use AI and handle your data, please refer to Greystar’s Global Privacy Policy and EliseAI's Privacy Policy. By replying, you consent to these privacy policies. To opt-out of emails reply "Unsubscribe" or use this link UNSUBSCRIBE.”

I wrote the Regional Manager Southeastern Division of Greystar, Mr. Lemper.  

Mr. Lemper replied that he would investigate; however, the next reply was from a property manager who wrote the following excerpt:

***BEGIN EXCERPTS***
Thank you for reaching out and bringing this to our attention. I completely understand your concern and want to assure you that we take resident privacy and data security very seriously.

The email address ***leasing-greystar.com is a legitimate Greystar domain used by our leasing and accounting teams to communicate with residents regarding account matters. If you prefer not to receive messages from this address moving forward, you may opt out directly.
***END EXCERPTS***

The issue is this:  
...left out...
4.	It is important to note that:  I, did not reply.  
5.	Further, I consider it clandestine trickery to bury an “opt-in” clause, within the fine print of an email and to place such a clause explaining how to “opt-out” just before the ambiguous and potentially confusing “opt-in” clause—ambiguous and confusing due to the placement of the clause and its rhetoric, because in order to “opt-out” you are (forced) coerced, to firstly, “opt-in”.  
6.	Therefore, and instead, I forwarded the message to the Regional Manager of Greystar’s Southeastern Division, as I understood it from previous email communications with Greystar’s hierarchy to be:  Jason Lemper, succeeding Brian Knott ***greystar.com. 
7.	As I hope to have illustrated, I believe the acts and or the actions used my Greystar is what I define as coercion.  
...left out...
9.	Additionally, despite Greystar’s pontificating expressions of assurance that no harm will befall the user—Tenant, I say that the harm (damage) has already occurred in the American Citizen’s Civil Rights having already been violated by Greystar’s acts and or actions that (forced) the user—Tenant, to be bound by the “third-party’s” terms and conditions against the user—Tenant’s will, and or without the user—Tenant’s knowledge.
10.	Additionally, Greystar, has not stated (who) is liable for further damages in the event of dissemination of my information by Greystar’s “third-party” EliseAi to which Greystar, freely, admittedly, and or without my consent sent my information. 
11.	I equate such acts and or actions to the unlawful and violent act(s) and or actions of rape. 
12.	I have expressed such to Greystar, namely in the (email:  September 22, 2025, at 12:23PM EST) titled: ACH Payment  (Request for Payor Information).
13.	The email involved another of Greystar’s “third-party’s vendor(s), namely: BILT.
...more...
___________
There is not enough space to complete this review; therefore, I will summarize to say that:  American Citizens have the right to "choose" to whom and what we desire to have and or use for our benefit.  When a landlord and or its property manager (forces) that citizen to become a part of a third-party application—by placing them in that application, I say that is an act of violence, and because the thing to lose is the dwelling, the Tenant may feel threatened to speak out; however, and despite the danger to me, I choose to speak and to say that, as I understand it, it is illegal to coerce a Tenant into compliance of supposedly "elective" third-party services.

I do not recommend Greystar. 

Provided all the information I needed for staying with them. Quick response times and friendly demeanour. 

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